View Single Post
  #7  
Old March 10th, 2008, 06:50 AM posted to microsoft.public.outlook.installation
Rich/rerat
external usenet poster
 
Posts: 423
Default Can't Send e-mails - Outlook 2003

John Mc,
1. Have you ever been able to send message through your Verizon from
Outlook?
Your original settings might have been okay, but Verizon may have had server
problems. The past few days.
2. Are you connected to Verizon's ISP when trying to send email?
If you are using another ISP for your Internet connection, Verizon may block
access to their outgoing servers. You will need to contact them, see if they
have settings for vacationers, or traveling businessmen.
3. If you have a Antivirus program checking incoming/outgoing email, you
should turn off this feature. Some of these antivirus programs, will require
that you actually uninstall the program first. Then when you reinstall it,
choose the Custom Installation feature, and make sure that you do not select
Email scanning.
4. Also if you have a toolbar, such as Google or Yahoo, make sure that it is
not blocking Verizon, I personally don't use them, so you will need to find
the feature to allow sites.

As I stated earlier, when looking at Verizon's website, it seems that they
use multiple email services to provide email function to their customers.
You need to contact them, and see what email service is handling your
acct(s), and the settings that are required. If they say that they only
provide settings for Outlook Express, they are the same as Outlook.

--
Add MS to your News Reader: news://msnews.microsoft.com
Rich/rerat
(RRR News) message rule
Previous Text Snipped to Save Bandwidth When Appropriate


"John Mc" wrote in message
...
Thanks for trying to help, Rich. I tried all three other port settings
WITHOUT checking the SSL box, and I got the same error message. When I tried
the four ports (including #25) with that box checked, I got a different
error
message:

"Task 'John and Beth - Sending' reported error (0x800CCC7D) : 'Your outgoing
(SMTP) server does not support SSL-secured connections. If SSL-secured
connections have worked in the past, contact your server administrator or
Internet service provider (ISP)."

I've never checked that box in the past.

Any further suggestions would be appreciated. Thanks.

"Rich/rerat" wrote:

John Mc,
I was replying to AMuglach, the OP of the thread, I failed to see that I
was
replying to your posting, in the thread, your message or question was not
part of the posting.

I do not have a verizon acct, and couldn't go to far into their Help
pages,
but a glimpse through their website, it appears that have multiple mail
services handling their customers email accts. Such as Yahoo, MSN,
Hotmail,
AOL, etc...

What you might need to do is change the Outgoing Server port settings from
the default Port:25, in your Outlook application. If you PC is behind a
router or has a firewall/security program installed. Make sure that the
router or firewall/security program is not set to block the below listed
Ports.

In Outlook 2003 Tools Email Accrs Change or View Email accts Select a
Verizon acct one by one Change button More Settings Button Advance Tab
Change Outgoing Server Port setting to one of the following common Port
settings, it will be trial an error.
Port: 465
Port: 587
Port: 995
I would also increase the timeout setting a minute or two. Also make sure
the box is "checked" for just the outgoing server:
"This server requires an encrypted connection (SSL).
Then test and see if you can send an email message. If you can't try
another
port setting. If it works then, change the setting for each of your other
Verizon Accts.

If that fails, you need check their website for your particular mail
service, or call Verizon, and ask assistance in setting up their email
accts.

Previous Text Snipped to Save Bandwidth When Appropriate


"John Mc" wrote in message
...
Rich,

I couldn't tell from your reply, whether or not you saw MY description of
a
problem identical to AMuglach's; I gave a lot more detail about the error
messages. The SMTP server I have always specified (successfully) for
Verizon
is: "outgoing.verizon.net". Are you suggesting something diffferent?

By the way, two additional facts I forgot to mention: (1) I removed and
reinstalled Outlook 2003, in case my software had become corrupted; that
made
no difference. (2) I CAN send emails using Verizon's website, from the
same
4
email addresses I use with Outlook. It's just much clumsier: only one
account
(address) at a time, and (worst of all) NO address-book capability that I
know of. I have to copy/paste each address from my Outlook address book.

Thanks for any help you can give me.