Hi Chad,
Have you tried cleaning up the Installer?
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default...roduct=off2003
There is a knowledge base article that may relate.
Office 2003 Install May Fail When You Use a Transform File
http://support.microsoft.com/default...roduct=off2003
When you open Norton, near the top is the options button, this is where you disable
office plug-ins. In my opinion Norton should be disabled altogether before you
install.
Installshield has some documents too
ERRDOC: Windows Installer Error 1321
http://support.installshield.com/kb/...icleid=Q107388
I have wisptis on my computer, it was installed when I installed Office. I also have
Adobe 6, but doing a search on my computer does not have show evidences of it being
part of Adobe.
Have you setup a log?
How to use an Office 2003 Setup log file to troubleshoot Setup problems
http://support.microsoft.com/default.aspx?kbid=826511
Yours is a rare error... if you ever get it worked out let me know. I wish I could be
more help. Hopefully someone will jump in here and solve it for you.
--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.mvps.org/msauer/
news://msnews.microsoft.com
"Chad Harris" wrote in message
...
Hi Mary--Thanks for taking a swing at this. I'm really greatful for any
help. Knocking out annoying Wisptis probably took config.msi files that
it needs and now setup wants to stuff it back in. Wisptis is explained
below. It's installed by MOS 2003, the Journal viewer, and Adobe Acrobat
Reader 6.0 from what I can see from googling it. I have Adobe 6 also.
Wisptis was uninstalled. I should have tried tip to get rid of it, and I
should have thought of it it's so basic, but I didn't see it when I went
after it--but this method just below might have still given me the install
problem if it disabled or got rid of those config.msi files.
An easier way to do it is to right click on the file
C:\windows\system32\wisptis.exe, click Properties, go to the security tab
and remove all permissions except An easier way to do it is to right click
on the file C:\windows\system32\wisptis.exe, click Properties, go to the
security tab and remove all permissions except for Read permissions.You'll
never see it run again.
*Where do you mean to go to "options" and disable Office plug-ins?* What do
you think of trying to get back files that setup wants for its never needed
turkey wisptis (unless you are using a paritcular tablet component) using
System File Checker? At least running SFC rarely causes any problems.
Also do you think there is any way to download any tool for the resource kit
that will let me do a detailed enough or selective enough custom install to
single out wisptis and keep it from installing? My reasoning there is if I
can keep wisptis from knocking on the door with the setup, the setup will
move on to completion.
*I'm going to try what you suggested as soon as I can clear up the answer to
where you mean by Options to disable plug-ins.*
I also wondered if by running System File Checker, I could get back any
config.MSI files would help, but setup is balking everytime on getting
wisptis in by saying it doesn't have access to certain different numbered
config.msi files.
******** This all started out with my wanting to associate BCM with Outlook
and now I can't get Office in. I'm ready to try setup with script
blocking disabled, but I'm not following where "in options" I can disable
Office Plug-ins. Options on the Norton interface? IE Internet Options? I
couldn't find any Office Plug-Ins. ********
I can't do any kind of repair from Maintainance Mode of course, because
Office is not installed. I saw the KB--it's no help. Like a lot of KBs
it has a helpful sounding title with very little of substance inside. The
problem with a 1321 setup error is all kinds of things can cause it. I need
to explain to you what wisptis.exe is and how it came about.
Every time I try to run set up, it almost gets through and the the bar stops
with good old wisptis.exe on the box. I put the wispis info below so you
could browse it. I didn't want to distract from telling you at the top what
I think happened. I got a removal tool from one of the sites below for
wiptis. I can see it as an .rar file in my downloads file. Also after
rereading the desciption I don't know if some reg key could have been
modified by wisptis to make reinstall of Office hard. Now when I try the
setup, it runs to close to completion, then the progress bar stops with the
label "installing wisptis.exe" * I think when I ran the removal tool
(successfully) to get rid of wisptis it also took out some some of the
config.msi files that good ole wiptis wants to install. 99.999999% of
people running Office don't use a tablet. The development teams and product
managers for Office could have put it on a MSFT downloads site with links
from the MSFT Office site. I'd love to see whoever got the great idea to
explain what they were thinking when they wove it into Office 2003. Now I
understand why I hear over and over and over that Redmond developers are
completely on a planet of their own, and often not even making great contact
with the Product managers and their teams.
I was asked by a MSFT Office specialist to meticulously uninstall Office
which was working just fine. One thing that spooked people and I can't
explain is that for a transient period of time, I was getting an Outlook
2000 splash screen on opening Office 2003 but after that I was getting the
normal Outlook splash screen. OL was working just fine; I just couldn't get
BCM associated with it after trying every thing I could think of. I had
Office XP, and then when I got MOS 2003 I let setup uninstall it. I mean
of course uninstalling and reinstalling MOS 2003 would be no big deal--but I
had gotten a lot of extras from the MSFT site and others that were nifty and
I hated going after them again. Here's some context for wisptis? Do you
have it showing up in processes on any of your MOS 2003 machines?
*What Wisptis is--among other things, certainly not needed in Micorosft
Office--it should have been an optional download.* I have long ago given up
on trying to figure out the answer to "What were they thinkiing?" when it
comes to developers or Product Teams on the Redmond campus. "Let's put in a
pen data collection component for Tablet PC whether anyone has a tablet or
not. It'll serve as a great memory hog with excellent potential to freeze
computers and send CPU to 100%!!! But let's not tell anyone this can
happen. Let them be surprised."
http://216.239.57.104/search?q=cache...ptis.exe&hl=en
Wisptis.exe (\Windows\System32) This executable runs as a system
service that provides pen-data collection for other components of the
SDK. When a component needs to interact with the pen (for example, to
collect ink or to detect gestures), this executable is spawned as a
service to communicate directly with the input device. On a Tablet PC,
Wisptis.exe interacts with the digitizer, whereas on a desktop it
interacts with the mouse as well. The executable’s name is an acronym
that references an outdated internal name for the team that developed it
(Windows Ink Services Platform Tablet Input Subsystem).
----------------------------------------------------------------------------
----
Well I don't have a Tablet PC and I certainly don't want an unnecessary
process eating up my memory resources.
You cannot get rid of wisptis.exe by renaming or deleting it: Windows File
Protection would cause it to reinstall the next time you run Adobe Acrobat.
There is even a rumor about a bug in wisptis.exe itself whereby it keeps
part of the current user registry hive locked, preventing updates and
eventually resulting in a corruption of the registry hive (which as reported
leads to a "Userenv event 1517" on logging off or shutting down).
Others reported GDI leaks and CPU hogging. I haven't noticed the latter but
can confirm that at one point, the number of open GDI handles by wisptis.exe
was above 1000, which is unacceptable.
So by and large it seems wisptis.exe can make a thorough nuisance of itself.
To uninstall wisptis and Microsoft's Tablet PC Components on your PC, you
must delete the following registry entries:
HKEY_CLASSES_ROOT\AppID\{7F429620-16D1-471E-A81A-114992148034}
HKEY_CLASSES_ROOT\AppID\wisptis.EXE
HKEY_CLASSES_ROOT\CLSID\{04A1E553-FE36-4FDE-865E-344194E69424}
HKEY_CLASSES_ROOT\CLSID\{13DE4A42-8D21-4C8E-BF9C-8F69CB068FCA}
HKEY_CLASSES_ROOT\CLSID\{242025BB-8546-48B6-B9B0-F4406C54ACFC}
HKEY_CLASSES_ROOT\CLSID\{3336B8BF-45AF-429F-85CB-8C435FBF21E4}
HKEY_CLASSES_ROOT\CLSID\{3EE60F5C-9BAD-4CD8-8E21-AD2D001D06EB}
HKEY_CLASSES_ROOT\CLSID\{43B07326-AAE0-4B62-A83D-5FD768B7353C}
HKEY_CLASSES_ROOT\CLSID\{43FB1553-AD74-4EE8-88E4-3E6DAAC915DB}
HKEY_CLASSES_ROOT\CLSID\{524B13ED-2E57-40B8-B801-5FA35122EB5C}
HKEY_CLASSES_ROOT\CLSID\{632A2D3D-86AF-411A-8654-7511B51B3D5F}
HKEY_CLASSES_ROOT\CLSID\{65D00646-CDE3-4A88-9163-6769F0F1A97D}
HKEY_CLASSES_ROOT\CLSID\{6E4FCB12-510A-4D40-9304-1DA10AE9147C}
HKEY_CLASSES_ROOT\CLSID\{786CDB70-1628-44A0-853C-5D340A499137}
HKEY_CLASSES_ROOT\CLSID\{836FA1B6-1190-4005-B434-7ED921BE2026}
HKEY_CLASSES_ROOT\CLSID\{8770D941-A63A-4671-A375-2855A18EBA73}
HKEY_CLASSES_ROOT\CLSID\{8854F6A0-4683-4AE7-9191-752FE64612C3}
HKEY_CLASSES_ROOT\CLSID\{937C1A34-151D-4610-9CA6-A8CC9BDB5D83}
HKEY_CLASSES_ROOT\CLSID\{9C1CC6E4-D7EB-4EEB-9091-15A7C8791ED9}
HKEY_CLASSES_ROOT\CLSID\{9DE85094-F71F-44F1-8471-15A2FA76FCF3}
HKEY_CLASSES_ROOT\CLSID\{9FD4E808-F6E6-4E65-98D3-AA39054C1255}
HKEY_CLASSES_ROOT\CLSID\{A5558507-9B96-46BA-94ED-982E684A9A6B}
HKEY_CLASSES_ROOT\CLSID\{A5B020FD-E04B-4E67-B65A-E7DEED25B2CF}
HKEY_CLASSES_ROOT\CLSID\{AAC46A37-9229-4FC0-8CCE-4497569BF4D1}
HKEY_CLASSES_ROOT\CLSID\{C52FF1FD-EB6C-42CF-9140-83DEFECA7E29}
HKEY_CLASSES_ROOT\CLSID\{D8BF32A2-05A5-44C3-B3AA-5E80AC7D2576}
HKEY_CLASSES_ROOT\CLSID\{DE815B00-9460-4F6E-9471-892ED2275EA5}
HKEY_CLASSES_ROOT\CLSID\{E3D5D93C-1663-4A78-A1A7-22375DFEBAEE}
HKEY_CLASSES_ROOT\CLSID\{E5CA59F5-57C4-4DD8-9BD6-1DEEEDD27AF4}
HKEY_CLASSES_ROOT\CLSID\{E9A6AB1B-0C9C-44AC-966E-560C2771D1E8}
HKEY_CLASSES_ROOT\CLSID\{EFB4A0CB-A01F-451C-B6B7-56F02F77D76F}
HKEY_CLASSES_ROOT\CLSID\{F0291081-E87C-4E07-97DA-A0A03761E586}
HKEY_CLASSES_ROOT\Installer\Components\BCA32ECD550 E1F4488DBD2A1578ACF8B
HKEY_CLASSES_ROOT\Installer\Features\7040110900063
D11C8EF10054038389C\WISPFiles
HKEY_CLASSES_ROOT\Installer\Features\7040110900063
D11C8EF10054038389C\WISPHidden
HKEY_CLASSES_ROOT\TpcCom.* (all of them)
HKEY_CLASSES_ROOT\TypeLib\{194508A0-B8D1-473E-A9B6-851AAF726A6D}
HKEY_CLASSES_ROOT\TypeLib\{56D04F5D-964F-4DBF-8D23-B97989E53418}
HKEY_CLASSES_ROOT\TypeLib\{773F1B9A-35B9-4E95-83A0-A210F2DE3B37}
HKEY_CLASSES_ROOT\TypeLib\{7D868ACD-1A5D-4A47-A247-F39741353012}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
entVersion\Installer\UserData\S-1-5-18\Components\1125549C421D34E4DBF1036F62
580BE1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
entVersion\Installer\UserData\S-1-5-18\Components\652A08B235C6DFF4C8CD41B52D
E68CA4
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
entVersion\Installer\UserData\S-1-5-18\Components\9B4B5940D4625D64C85532B8CD
E3BF4D
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
entVersion\Installer\UserData\S-1-5-18\Components\D656DA4A9E277A34D90D5E6FFA
34E827
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
entVersion\Installer\UserData\S-1-5-18\Products\7040110900063D11C8EF10054038
389C\Featu res\WISPFiles
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
entVersion\Installer\UserData\S-1-5-18\Products\7040110900063D11C8EF10054038
389C\Featu res\WISPHidden
Now you can also safely delete \Windows\System32\Wisptis.exe. Make sure the
process is not running; otherwise kill it before deletion.
Fully tested on an up-to-date Windows XP SP1.
Wisptis is a Tablet PC platform component that someone on the Office
development team decided to load as far as I can tell with Office 2003, even
though 99.9% of Office users don't have a Tablet interacting with their PC.
It could have been made available on the Office site, the Windows Mobile
site, and the MS Tablet site, but no--they made it a mandatory install as
far as I can tell. Most people tell me it's listed in processes when they
install Office 2003, but some have said they don't see it. It takes up CPU,
and when it's not in the system 32 folder it can be a virus or Trojan like
so many normal processes exploited by them, and it's very difficult if not
impossible to keep it from starting up. So I ran a toolfrom one of these
sites to uninstall it and I think deleted a few reg keys associated with it.
Now I think I'm paying the price.
I got the removal tool which did the job or the removal tool and the
sequence of steps from one of these sites:
http://www.boredguru.com/modules/dow...isit.php?lid=4
http://216.239.51.104/search?q=cache... s.exe+&hl=en
http://www.aswinnen.be/modules.php?n...article&sid=53
http://216.239.51.104/search?q=cache...article%26sid%
Couillon Inc. has fixed the issues with the WISPTIS.EXE process. You'll see
your non-tablet PC freaking when this process is running, and you'll have
this process running if you have Microsoft Journal Viewer or Adobe
Acrobat/Reader 6.0 or MS Office System 2003 installed
Of course this fix is available through our Downloads section.
Enjoy It!
UPDATE: We've re-released the fix with some minor improvements...
You can download it over here
3D53+wisptis.exe&hl=en
Thanks,
Chad Harris
__________________________________________________ __________________
"Mary Sauer" wrote in message
...
Do you have Norton? Disable "Script Blocking" and in options, disable
Office Plug-ins
before you install.
This document is for 2000 but it addresses your issue
Various Error Messages When MSI File Creates and Modifies Files and
Registry Keys
http://support.microsoft.com/default...b;en-us;232143
http://www.appdeploy.com/faq/msi_err...tail.asp?id=84
What is WISPTIS.exe? It is “Microsoft Tablet PC Platform Component”.
--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.mvps.org/msauer/
news://msnews.microsoft.com
"Chad Harris" wrote in message
...
One main question I have is can you custom install office to the point
of
keeping one file or folder from installing which is my snag?
Are there any 2003 resource kit tools that will help you do this? Will
using Office 2003 Editions Resource Kit
Ork.exe
or
Office 2003 Setup.exe (Enhanced Version)
EntSetup.exe 2/24/04 Approximate file size: 210 KB
A self-extracting executable (EXE) file that contains Office
2003 Setup version 11.0.6176.0. For more information about the benefits
of
this enhanced version, see New Setup.exe Fine Tunes Local Caching.
help me keep from installing wisptis.exe?
I posted this in the setup forum but from what I can tell the Setup
group
has *no one responding to setup problems.* It does have
miscellaneous
Office problems posted there that could be posted here where people who
are
regulars here with help help with non-setup problems over there.
Every time I try setp, with of course AV off and even with an "msconfig
clean boot, I get a 1321 setup error. Is it possible to custom
install
and tweak to the file level to leave out wisptis.exe, and is it possible
to
install in Safe Mode or do you lose the MSI in Safe Mode or something
else
needed to run the Office setup? I have tried naming these 3 files to"
.old":
C:\Config.MSI file
Mapi32.dll
MAPI.dll
*Every time I try setp, with of course AV off and even with an msconfig
clean boot, I get the setup error with a diffent numbered C:\Config.MSI
file number. Is it possible to custom install and tweak to the file
level
to leave out wisptis.exe, and is it possible to install in Safe Mode or
do
you lose the MSI in Safe Mode or something else needed to run the Office
setup?*
MOS 2003 Pro install setup error on Win XP Pro SP1. I was having
trouble
getting the BCM add-in to associate with OL 2003. I was asked to
uninstall
BCM and MOS 2003 Pro and then to reinstall MOS 2003. MOS 2003 was
working
fine. With support help from MSFT Office specialist (not Convergys) we
meticulously deleted the appropriate reg keys and files. We were going
to
use the Windows Installer Cleanup Utility, but it didn't list MOS 2003
so we
did it manually.
http://support.microsoft.com/default...b;en-us;290301
I am getting the following setup errors and setup stops when trying to
install wisptis.exe. Wisptis.exe is unfortunately installed with MOS
and it
works with tablet PC. If you don't have a tablet, it stubbornly starts
and
helps itself to CPU. Just ending it as a process or trying to use
msconfig
won't stop it. A CPU gobbler that far and away most of the population
dosn't need as a gift from the MOS developers and product team with
every
Office installation is ridiculous, but someone at Redmond made that
call.
These two links context how to get rid of it and I used one of these
tools.
They work and wisptis.exe disappears from your procdesses. Now I think
this
is causing me problems on the reinstall.
I took steps here to uninstall wisptis.exe and use the wisptis tool:
http://www.longhorn.be/modules.php?n...op=MostPopular
http://www.boredguru.com/modules/new...d=193&forum=24
I'm getting this Error: Error 1321: Setup cannot modify the file
C:\Config.MSI 3a5322.rbf. Verify that the file exists (it doesn't) in
your
system and that you have sufficient permission to update it. Should I
search for this to download it? Could it possibly have been eliminated
iin
getting rid of the wisptis.exe annoyance?
File Extension Details for RBF: Roll Back File Backup of existing file
stored in hidden CONFIG.MSI directory.
http://filext.com/detaillist.php?extdetail=RBF (3rd entry down)
KB that superficially references setup problem by referring to one
registry
value:
http://support.microsoft.com/default...b;en-us;232143
This KB deals with the error in Office XP and recommends checking a
registry
value here. My value is correct and conforms with this solution:
HKEY_Local_Machine/Software/Microsoft/Windows NT/CurrentVersion/Winlogon
1.. In the right pane, right-click AllocateCDRoms, and then click
Modify.
2.. In the Value data box, type 0 (zero), and then click OK.
3.. Would appreciate if anyone has suggestions as to how to overcome
this
setup error.
TIA,
Chad Harris