Jock wrote:

Turns out the link you sent did not fix my problem after all. The
steps described were already done, so evidently the installation had
been finished. the basic problem is that when writing a new message,
clicking on the "TO" button brings up a list that is not the address
book containing all the names in the "Contacts" folder. There are
many names in Contacts that do not appear in the address book that
appears.

Only contacts with electronic addresses will appear int he address book.

Furthermore, I cannot get the "TO" button to open the
"Contacts" list of names by default. It opens with "OAL" in the "Show
Names from the" window.

So, change it. In the address book click ToolsOptions and select which one
you want to appear first.

When I change this to "Contacts" the
erroneous list comes up (don't know from where) and this list does
not contain the names that I can see whn I pull up Contacts folder in
Outlook. The list that does come up via the "TO" window doesn't
behave properly, for example it shows names as first name first when
the Contacts folder has been instructed to show last name first, and
it's incomplete.

So, if you don't like the sort order, change it. In Outlook click
ToolsE-mail AccountsView ir change existing directories or address
booksNext. Select the Outlook Address Book and click Change. Select the
sort order you'd like there.

I think you've damaged your mail profile and the quicked way to sort our
your address problems is to recmove the Outlook Address Book from your mail
profile (Click Remove instead of Change in the dialogue I just mentioned),
stop and restart Outlook, click ToolsE-mail AccountsAdd a new directory or
address bookNextAdditional Address BooksNext. Select Outlook Address
Book and click Next, select the sort order, and click Finish. Stop and
restart Outlook. RIght-click your Contacts, choose Properties, select the
Outlook Address Book tab, and make sure the box labeled "Show this folder as
an e-mail Address Book" is checked. Click OK.
--
Brian Tillman