Check that it is not a Trial version
or that all shapes are not on a layer that is set to non-Printable. This
can be checked by opening the Layer Properties dialog to see if the Print
column is ticked for all layers.
The location of the button to open the Layer Properties dialog depends on
the version of Visio.

"SimenK" wrote in message
...
I would like to add that I have tried resetting her userprofile and
reinstalling Visio.