Russ, if you are refering to the heirachy of folders on the left side, then
"yes" - I always have that displayed.

It shows that I have 7 main or top-level folders (files). Using the "Go"
"Folder List" it reveals more info, and two of the files has a Contacts
subfolder. So that is where the list came from. I have no idea why 2, and not
7, of these exist, but that is probably not worth trying to figure out.

Most of my contacts are in the Contacts of the Personal top-level folder.
The other one only has 2 names in it. I just drug both of them to the main
Contacts in Personal. No other top-level fonder includes a Contacts
sub-folder.

Next I initiaated a new message, and clicked the "To" button. The "Select
Names" pop-up shows "Contacts" in the "Show Names from the:" field. The names
I just moved into my "main" Contacts are not there. The options in this field
are "Outlook Address Book", "Contacts", or "Contacts". The names I just moved
are included in the second "Contacts" selection.

Back in the main Outlook screen - if I select "Tools" and "Email Accounts"
and then under "Directory" I select "View of change existing directories or
address books" I find a single MAPI entry of "Outlook Address Book". If I
click Change for it I get a new pop-up with two entries, both "Contacts:
Personal". I can find no way to differentiate between the two entries, but I
could select either one.

So somehow when it comes to the address book it appears that Outlook thinks
there are two separate files. When I simply open the ADdress Book I also see
two "Contacts" listed (makes sense - same utility).

Now, with the Address Book open, clicking on the File menu has "Add to
contacts" greyed out for one "Contacts" but active for the other. The
Properties for both simply say "Personal". Same is true of the Add to
Contacts icon.

What can I describe better for you? I still need to get all the addresses
into a single "Contacts" to move forward....

Thanks for your patience,
Richard



"Russ Valentine [MVP-Outlook]" wrote:

What you describe is not possible. You cannot display any data in the
Outlook Address Book that does not reside in one of the Contacts Folders in
your profile. You'll need to examine your profile more carefully.
Have you used Folder view to display your entire folder hierarchy?
--
Russ Valentine
[MVP-Outlook]
"Richard" wrote in message
...
The problem is the old pst file is corrupted and essentially hangs the
system. chkdsk finds no problem with the drive; the file is bad. XP is
unable
to copy the file. The inbox repair tool cannot read the file. So copying
from
my old pst file does not seem very promising. Now the name on the old
corrupted file has been changed and the file moved out of the current
directory. Outlook should not have any access to that file.

In the Contacts screen I show only one set of contacts, and many key names
are missing. When I click a "To" label while creating a message, the
pop-up
window allows me to choose between two different Contacts list, both
labeled
the same.

So I do have two sets of contacts. Clearly one is in the new pst file that
I'm building. I do not know where the other Contacts list is coming from,
but
it has many entries that I would like to have. Your suggestion above, to a
slightly different problem, shows me how to open the tool and delete the
old
list. That will be good, but I would like to get the names out of it
first.

The "check names" function on a new message does not locate addresses
stored
in the old Contacts list.

So what I "really need to do" is to copy the names from this mysterious
Contacts list, that I don't know how to access except when creating a
message
using the To/cc button, into the current Contacts list that is part of my
pst
file. Then I'll follow the instruction you already provided to delete the
extra Contacts list.

I appreciate you help!
Richard

"Russ Valentine [MVP-Outlook]" wrote:

This is not the same problem at all. Deleting an outdated reference to a
Contacts Folder does nothing to the data itself.
What is it you really need to do?
Normally one just opens a backup PST file and copies any data you need
from
it into your current PST file. Importing is not advised.
--
Russ Valentine
[MVP-Outlook]
"Richard" wrote in message
...
I have the same problem, but I got there because my pst file was
corrupted.
I've recovered most things from a backup file, but before deleting the
old
Contacts (which I don't seem to be able to find under Contacts) I'd
like
to
import those or combine it with the "new" set.

How can I combine these before deleting the old one?

Thanks,
Richard

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the invalid reference to a Contacts Folder he
Tools E-mail accounts View or change existing directories or
address
books Outlook Address Book Change.
--
Russ Valentine
[MVP-Outlook]
"Robert O'Connell" wrote in
message ...
Hi,
I have a client who has Office XP and when they go to create a new
email
and
they click on the "To:" button, an error is reported with the
contacts,
and
they need to select the second "contacts" option from the top right
of
the
page "Show names from" section.

I have seen this problem before with Office 97 and knew how to
remove
the
corrupted Contacts file/folder and leave the correct one in place.
But
I
can't seem to find how to do it for Office XP.

If my explanation needs better explaining, just say so.

Any help is appreciated,
rob.
--
MCSE 2000