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Old July 1st, 2009, 05:38 PM posted to microsoft.public.publisher
VJohnson
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Posts: 3
Default Cannot open file after installing Office 2007 Service Pack 2

Would there be another way for me to get this update and I didn't see it when
i check my updates did this still get deployed on June 30th? Can you give me
the update number?

"LL3" wrote:

Hi Aaron,

I just checked my Hotmail inbox and I haven't gotten the file yet. Once I
get it, I will test it with the fix. I also just realized that I made a NG
post out of order so I'm posting this again to make sure everyone see it.
Too many email technologies to keep up with these days. :-)

From Last Night:
Hello everyone,

Let me first say how sorry we are that you are experiencing this problem and
that it has been a top priority for our team, since we first started getting
reports on this problem. I am happy to announce that we do have a fix and it
will be released as part of the Microsoft Public Update that is scheduled to
hit the web on June 30th. Everyone will be able to download this fix for
free. Thank you for your patience and the help that you gave us by sending
us your Publisher files to test against; they really helped us out. We value
your feedback and thank you for your loyalty to our product.

Sincerely,
LL3


"SMR_Aaron" wrote:

The file I have is very small. I just emailed it to you. If you could
forward it to Leroy (LL3), I'd appreciate it.

Aaron


"Ed Bennett" wrote:

SMR_Aaron wrote:
No resolution that I'm aware of. Leroy from Microsoft (LL3) was supposedly
working on this issue for us, but he never responded to my post from last
week nor did he respond to the email I sent directly to his hotmail account.
Is it too much to ask for some type of weekly update from Microsoft regarding
this issue?

If you still have trouble sending the file to LL3, feel free to send it
to me, and I'll forward it on. If the email is 20MB it might be
bounced; if so, you can use WinRAR to split it up, or use a file sending
service like YouSendIt.com to send it to me.

My email address is:
the UNDERSCORE nerd ATSIGN mvps DOT org

(Please do not repost in plaintext)

LL3: Could you drop me an email at the same address, from your
@microsoft.com address, please?

--
Ed Bennett - MVP Microsoft Publisher
http://ed.mvps.org