Do I do this through "tools", "options", "mail setup", " email accounts",
"View or change exisitng directories or address book", and then remove them?

Then do I do this through "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", and and
add it back? Which, the outlook or personal?

Then do I go to "contacts", choose "properties", choose the "outlook
address book" tab, it show that "contacts" is the address book, and the check
box for "show this folder as an email address book" will be available?

Thanks!

"Russ Valentine [MVP-Outlook]" wrote:

Just remove the Outlook Address Book Service.
Restart Outlook and add it back.
Then make sure your Contacts Folders are enabled as email address books.
--
Russ Valentine
[MVP-Outlook]
"sandra" wrote in message
...
Here is my problem. I can't make my contacts my address book.

Here are the symptons.

1 - The contacts folder seems to work OK. I can send email from it, add
names, etc.

2 - When I try to access the contct info from "new" to make a new email
message or from "reply" or "forward" an existing email message, no names
or
lists appear.

3 - When I right click on "contacts", choose "properties", choose the
"outlook address book" tab, it show that "contacts" is the address book,
but
the check box for "show this folder as an email address book" is grayed
out.

4 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted. I say "change" and get this
message: "This email account cannot be configured. Please run outloook and
choose this profile before attempting to make changes to it."

5 - In Outlook, if I go to "tools", "options", "mail setup", "email
accounts", "Add new directory or address book", "Addtional Addresss
Books", I
get 2 choices "Outlook Address Book" and "Personal Address Book".
Choosing either of these gives me the same message: "The account you have
added is not fully configured. It might not work properly until
re-configured
correctly."

6 - In Outlook, if I go to "tools", "options", "mail setup", " email
accounts", "View or change exisitng directories or address book", I see
"Outlook address book MAPI" highlighted, I say "finish". I get no
message,
but it doesn't fix the problem.

7 - I right click on "Outlook Today folder", choose "properties for
outlook
today" and get "personal folders properties". I choose "general",
"advanced"
and get this error message: "The information services cannot be
configured.
Either the information service does not possess properties required for
configutation, or the MAPI configuration file entry point could not be
determined."

8 - If I try to add a new contact folder, it also has the check box for
"show this folder as an email address book" grayed out.

9 - I "repaired" XP office and this did not solve the problem.

HELP!!!!

Thank you.