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Old February 20th, 2006, 10:36 PM posted to microsoft.public.office.misc
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Default Microsoft Office Document Scanning stopped working

I have the exact same problem with a canon PIXMA MP780 Multifunctional
device. The MODI scanning works perfectly on my tablet PC with and without
using the sheet feeder but i get exactly the same error as you with my
desktop PC. The scanner works perfectly in all other applications on my
desktop PC and Tablet PC. Is there any known solution? I have had the MODI
scanning working perfectly on this same desktop PC before a complete system
format and reinstall. Any suggestions? I have tried everything that has
previously been mentioned in this forum?

"Jacques Giraud" wrote:

I have a Microtek ScanMaker 6800 that used to work properly with Microsoft
Document scanning. I had to do a system restore and now everytime I go to use
the software, I get an error dialog that says:

The scan failed because of a scanner hardware error. Feeder may be jammed.
Please correct the error and scan again.

I don't have a sheet feeder so the error is incorrect. I get the same result
regardless if I use the WIA driver or the Microtek driver. I am running MS
Office Professional SP2. I have tried the following to resolve the issue but
it still hasn't been resolved:

1. Remove the Microtek drivers under safe mode and reinstalled them.
2. Remove MS Office and reinstalled it.
3. Disabling WIA service to stop it from creating a driver for the scanner.
4. Upgraded to newer versions of Microtek drivers
5. Switched USB ports on the scanner
6. Swithed from USB to Firewire for the scanner interface

I have searched the support.microsoft.com newsgroups and haven't found
anything that closely matches this error. Previous newsgroup searches
indicated that the error is caused by a bug in office where it selects the
wrong driver (WIA) because both the Microtek and WIA driver are named the
same.

Does anybody know how to resolve this or is a patch available from
Microsoft. Its a feature I use all the time in Office.

Any help greatly appreciated.

Thanks
Jacques Giraud