First, Happy New Year to everyone here!!!!

This isn't my business and I'm not naming names but sometimes people
offer very snippy, sarcastic or nasty responses when answering sincere
questions from clueless people. Yes, I know they're clueless, but
they're here for help in what looks like a Microsoft sanctioned
newsgroup, and they should be treated with respect. They are here
because they don't know the answers. One suggestion is to finally write
that FAQ we've discussed that has the answers to the 10 top questions
and simply refer the questioner to the answer: "Please read the FAQ at
www.faq.domain.com and come back if you have additional questions after
that."

Now, what follows is taken from another newgroup I visit and I thought
it would be useful to sha

What to Ask and How to Answer

If you're answering a practical question, *first* make the answer
practical and *directly address the question*. Tell the inquirer how to
do what they ask. Do not berate or belittle them for asking it. Follow
up your answer with "...but here's something else to consider" if you
feel it important to do so, *but only after you've answered their
question*.

Above all, if you can't answer with a modicum of respect, or without
feeling somehow annoyed by the question, then DO NOT ANSWER AT ALL. I'm
dead serious about this. You may have seen and responded to a question
six thousand times, but the person asking has only heard it once: when
they asked it. They're asking it in order to fill a gap in their own
knowledge. Make your answer an encouragement for more questions, not an
incentive to go away.

Food for thought!!!
--

Hugs, Erika