is it ok to have duplicate contacts: for example: a priest and secretary
share and email address. We enter the secretary as a contact and list the
, and then we enter the priest as a contact and give him the
same email address .

is that a good plan for the future or not? I tried forcing staff to use one
contact, listing both names, so that all email addresses are entered into the
shared contacts folder once, but I'm having a revolt here as people cannot
seem to find the person that they want based on how it is listed. If you
have any good information for me, a link or whatever on best practice for
setting up contacts, in an environment where you are sharing the contact
lists, and using categories and using distribution lists, and have the
potential for email address sharing....

thanks.