On the occasions when it does not work,

1. Did you start Word by double clicking on a document in Windows
Explorer, on your desktop or as an attachment to an email message?

2. Are you using Outlook 2003 with it set to use Word as its email editor
and did you start Outlook before starting Word (That's a wild one, I don't
even know if Outlook 2003 can use Word 2007 as the email editor and it
should not matter in which order you start the programs if you are using
Outlook 2007)



--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP, originally posted via msnews.microsoft.com

"Suzanne" wrote in message
...
I do use the termplate, but it still does the same thing?

"Graham Mayor" wrote:

When the macro doesn't work it is usually attributable to the merge
document
and that can often be fixed by using the template option from the add-in
to
create the merge document from your document. If the macro crashes, then
Word will have to be restarted to reset it. If you have further problems
contact me via my web site.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



"Suzanne" wrote in message
...
I'm not sure if anyone can help me, i have word 2007, and i'm having
some
issues with the Split the Merge add in from the
http://www.gmayor.com/individual_merge_letters.htm web website. I
followed
all the instructions and when the split merge works, it works
wonderfully,
but the thing is it doens't always work for me, sometimes it works and
sometimes it doesn't and just merges everything into one document how
it
would if i hadn't had the add in. Can anyone help?


.