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  #14  
Old February 29th, 2008, 12:23 AM posted to microsoft.public.outlook.contacts
Renae
external usenet poster
 
Posts: 31
Default My address book doesn't have the same info as contacts

Ok, I did everything... Created a new account, followed all instructions.
Still the same result. I even copied all my contacts to a new folder, told
that folder to show on Address books, chose it as the folder to use, and
still no email addresses!

"Russ Valentine [MVP-Outlook]" wrote:

No. That won't help at all. Create a new profile. Make sure you take note of
the name and location of your current data file before you do:
http://support.microsoft.com/default...roduct=out2003

Open your data file in the new profile and set it as your default. Then
configure your Outlook Address Book Service:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...
I'm not sure of how to do that. Should I remove Outlook and reinstall?

"Russ Valentine [MVP-Outlook]" wrote:

Bingo. I knew there was more to this story. If you did an in place
upgrade
of Outlook, you have a corrupt profile. You must create a new Outlook
profile from scratch, connect it to your previous data file, and
configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]
"Renae" wrote in message
...
So, just to be clear. This used to work fine. I have been using Outlook
for
many years. I updated to Office 07 a few months ago I don't know if
this
is a
result as I don't use the address book very much. I usually use my
contacts
folder to view contacts. I recently wanted to make a distribution list,
so
I
went to the address book and saw that most of my names were missing
their
email addresses although they display fine in contacts. Everything in
the
contacts folder looks fine, only in the address book no email
addresses.
There are a few that display and I think they are emails that I have
recently
added. I think it may have been a result of the update. I have hundreds
of
contacts and in the address book I have about 6 email addresses.

When I updated, I did not change anything. All that displays in the
address
book is the person's name.
I didn't specifically set up anything. When I look at the options, it
says
it is using my outlook contacts. What specifically would you like me to
check?

"Russ Valentine [MVP-Outlook]" wrote:

That does not mean it is the correct folder. If it were, it would
display
every valid, resolved electronic address in that folder, which you
claim
it
does not. Tell us the rest of the story of how you created this folder
and
configured the Outlook Address Book Service in this profile. Tell us
what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...


"Russ Valentine [MVP-Outlook]" wrote:

Verify that you have the Outlook Address Book Service displaying
the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...
When I look at my contacts through Outllok 07, I see all
information.
When
I
look in the address book, most of the email addresses and
additional
information is missing. I don't know how to make them sync up. I
have
the
address book set to look at Contacts. The names are there, just
not
the
email
address. What can I do?

When I display the adress book, I look at the drop down on the top
left
and
select Contact folder which is a sub folder of the Outlook Address
book.