I can handle bad grammar, misspelled words, and broken English. What drives
me up a wall are "non-questions". Subject lines like "I want to make a
newsletter" - and nothing in the large white space. I have no idea where
they need their help. Do they not know to use a template? Are they trying to
use a tabloid layout with a printer that can't print tabloid? Are they
trying to send it to someone else for whatever reason and that person
doesn't have Publisher?

These are the things that make me respond "Okay. And your question is...?" I
prefer not to read minds and I didn't get the official crystal ball that
others seem to have. I'm just trying to help others and really appreciate it
when they supply me with enough information to do so.

--

JoAnn Paules
MVP Microsoft [Publisher]



"Erika" wrote in message
...
Oziebill wrote:
Your FAQ idea is a good one but only if people see it before submitting a
question. Many of these people seem to enter via the MS Support site
(appearing as ) - perhaps the MVP's could
prevail on MS to include a 'good post' section in that form. The problem
is not exclusively a 'publisher' one.

Some FAQ's I have seen include a preamble on how to ask questions and are
posted to the ng on a weekly basis.

It really is a shame to see people who purchase MS products and ask
questions (albeit badly in some cases) being abused. I'm surprised that
MS has not intervened as it is its corporate image that is suffering as
well. There was a chap called Mike Brannigan from MS who commented in
these groups from time to time - perhaps he would care to contribute now.

Thanks for your support on this issue. I think this discussion will cause
people to think and reflect on their answers in the future.

For a while anyway ;-)


--

Hugs, Erika