"Russ Valentine [MVP-Outlook]" wrote:

You appear not to be displaying the correct Contacts Folder in the Address
Book Service.
Make sure the Contacts Folder that contains your Contacts is the one you
have enabled as an email address book and added to your address book
service.

Steve:

I double checked that, (right click the folder and made sure it is ticked to
show as address book) There is only one contacts folder under the folder list
that contains all my contacts. I also updated Office as well as Windows, this
problem boggles my mind, as I said, I went thru all the procedures even
uninstalled Office and reinstalled it, but no success.