"Russ Valentine [MVP-Outlook]" wrote:

You appear not to be displaying the correct Contacts Folder in the Address
Book Service.
Make sure the Contacts Folder that contains your Contacts is the one you
have enabled as an email address book and added to your address book
service.
--
Russ Valentine
[MVP-Outlook]
"Steve" wrote in message
...


"Russ Valentine [MVP-Outlook]" wrote:

Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if
you
ended up with more than one set of PST files or Contacts Folders during
your
migration and don't have the correct one showing in the Address Book view
2. Your Outlook Address Book Service is corrupt. Remove it, restart
Outlook,
re-add it and configure it the way the article tells you to.
--
Russ Valentine
[MVP-Outlook]
"Lissa" wrote in message
...
Thanks, Russ, I was hoping you would reply! I have followed the
instructions
you have provided in other posts to "install the Outlook Address Book
service" (changing the existing directory, seleccting Outlook Address
Book,
etc.)and those to "mark the Contact folder for use with your Address
Book"
(Going to properties for Contacts folder and on the Outlook Address
Book
tab
clicking show this folder as an e-mail address book, etc.)

I have done these numerous times, the Contact list is already selected
in
the latter. Nothing seems to work to allow me access to addresses.
The
only
thing I seem to able to do is go to a name in the Contact list, press
right/click and M and that gives me a new mail message with the name
auto-filled. I can send the message and then next time I mail that
person
something, Outlook will auto-fill it again. Otherwise, I have to type
in
every e-mail address completely. and continue to get the error message
(quoted above) whenever I click on the Address Book icon (or from drop
down
menu in Tools) or when I click on "To" in a new mail message.

Sure hope you have a solution! Thanks! Lissa


Steve:
Hi Russ, I did all of the above, deleted the service and re-installed it,
all the other settings are correct and I even created new profiles but to
no
avail. The moment you click on the address book folder it comes up with
the
Contacts folder first, but no contacts.

I am using Outlook 2003 (part of Office SBE) any ideas???



Russ:

First you said Outlook 2000. Now you say Outlook 2003.
How did you "move" this PST file and configure Outlook to use it?
You most likely have either a corrupt profile or more than one PST file or
Contacts Folder.
Use Folder List view to examine your profile and describe accurately both
your Outlook version and what you see in your profile.

Steve:

Sorry to go back to my first post, but here I said it was Office 2003 Small
Buisiness Edition.

1. This is a new installation
2. I imported the old pst file (exported from old computer with Office 2003
SBE)
3. No luck with Contacts
4. Delete profile
5. Copy and paste old pst files to new location under local settings
6. Create new profile and point Contacts to Contacts file in Outlook
7. Still no luck
8. Tried pst repair tool
9. No problem found
10. Still no luck with Contacts