I have the same problem with PowerPoint, i.e., it crashes when you exit.
Sometimes it happens with Word but never with Excel. The default printer I
have is the HP Photosmard C7280. It operates in a wireless mode. What's
strange is that it works fine when you're creating PowerPoint presentations!
" wrote:
Thank you to Debbie and Echo for help with this.
I downloaded the Powerpoint 2007 SP 1 but when I tried to install it I
got a message that I already had it installed, presumably from when I
went to the Microsoft update site and took everything. My current plan
is to waif for HP to come out with a better driver. But if I get tired
of having to specify my new printer every time I print (because I
can't set it as the default until this problem is fixed) I will try
the Microsoft driver.
I am new to all this and very impressed with the help I've received
here. Thank you again to Debbie and Echo.
Vance Christiaanse
On Mar 17, 2:49 am, Debbie wrote:
Hello Vance ,
Thanks for Providing the detail information about the issues. It has been
observed that the Printer drivers are not compatible mostly HP printer
drivers with the Powerpoint 2007 hence it crashes and gives you the mso.dll
error.
Try downloading the SP1 for office 2007(Powerpoint 2007) this will help you
in resolving your issue. We have tried this at our edn and this does help.
Trying downloading it from
http://www.microsoft.com/downloads/d...d=9EC51594-992...
Regards,
Debbie.
MS Powerpoint Tech
" wrote:
I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft
update site and installed all the updates, bought a new HP Officejet
H470, went to the HP site and tried both drivers available there.
Powerpoint crashes 100% of the time when I simply launch it and then
immediately close it--if I have the H470 set as the default printer.
Also, Powerpoint often but not always crashes when I close it after
working on a new or existing pptx file. Less often Word also crashes
when I close it. This is all with the printer attached. All problems
disappear if I set my older HP printer (950 C) as the default even
though it's not attached. Below are the details.
Is Echo S suggesting that the next step is to try a driver from
Microsoft rather than a driver from HP? I want to proceed carefully
here and I want to be sure I understand what to do next so I can set
my new H470 printer as the default. Thank you in advance for any
clarification on this.
Vance Christiaanse
AppName: powerpnt.exe
AppVer: 12.0.6211.1000
AppStamp: 46d4a83f
ModName: mso.dll
ModVer: 12.0.6213.1000
ModStamp: 46aefebf
fDebug: 0
Offset: 00367EFE
On Feb 24, 2:15 pm, "Echo S"
wrote:
Thanks for adding your info, Jay. Did you try the suggestions in the Google
thread mentioned below? Here's the link again for convenience:
http://groups.google.com/group/micro...int/browse_thr...
--
Echo [MS PPT MVP]http://www.echosvoice.com
What's new in PPT 2007?http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd
PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx
"Jay" wrote in message
...
I have been having the same problem. I am running XP Pro SP2 with Office
2007 Enterprise. I have HP C4280 All-in-one printer installed. I have
determined the problem to definantly be the HP driver as if I change the
default printer to say the "One-Note" printer I do not receive the error.
Thank you all for posting your problems to help nerrow it down. No if we
can
just get a real fix.
--
Jay