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#1
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Unable to access Address Book after migrating Outlook 2000 to 2003
I have a new computer with Outlook 2003. I used a file migration utility to
bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
#2
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Never use the file migration utility. It does not work for Outlook.
It should be a simple matter to reconnect your Outlook Address Book. What exactly did you try that didn't work? -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
#3
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Thanks, Russ, I was hoping you would reply! I have followed the instructions
you have provided in other posts to "install the Outlook Address Book service" (changing the existing directory, seleccting Outlook Address Book, etc.)and those to "mark the Contact folder for use with your Address Book" (Going to properties for Contacts folder and on the Outlook Address Book tab clicking show this folder as an e-mail address book, etc.) I have done these numerous times, the Contact list is already selected in the latter. Nothing seems to work to allow me access to addresses. The only thing I seem to able to do is go to a name in the Contact list, press right/click and M and that gives me a new mail message with the name auto-filled. I can send the message and then next time I mail that person something, Outlook will auto-fill it again. Otherwise, I have to type in every e-mail address completely. and continue to get the error message (quoted above) whenever I click on the Address Book icon (or from drop down menu in Tools) or when I click on "To" in a new mail message. Sure hope you have a solution! Thanks! Lissa "Russ Valentine [MVP-Outlook]" wrote: Never use the file migration utility. It does not work for Outlook. It should be a simple matter to reconnect your Outlook Address Book. What exactly did you try that didn't work? -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
#4
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Then there are 2 possibilities:
1. You haven't enabled the correct Contacts Folder for display. See if you ended up with more than one set of PST files or Contacts Folders during your migration and don't have the correct one showing in the Address Book view 2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook, re-add it and configure it the way the article tells you to. -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... Thanks, Russ, I was hoping you would reply! I have followed the instructions you have provided in other posts to "install the Outlook Address Book service" (changing the existing directory, seleccting Outlook Address Book, etc.)and those to "mark the Contact folder for use with your Address Book" (Going to properties for Contacts folder and on the Outlook Address Book tab clicking show this folder as an e-mail address book, etc.) I have done these numerous times, the Contact list is already selected in the latter. Nothing seems to work to allow me access to addresses. The only thing I seem to able to do is go to a name in the Contact list, press right/click and M and that gives me a new mail message with the name auto-filled. I can send the message and then next time I mail that person something, Outlook will auto-fill it again. Otherwise, I have to type in every e-mail address completely. and continue to get the error message (quoted above) whenever I click on the Address Book icon (or from drop down menu in Tools) or when I click on "To" in a new mail message. Sure hope you have a solution! Thanks! Lissa "Russ Valentine [MVP-Outlook]" wrote: Never use the file migration utility. It does not work for Outlook. It should be a simple matter to reconnect your Outlook Address Book. What exactly did you try that didn't work? -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
#5
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Hurray! Option #2 worked! I never would have thought to do it, and it made
me REALLY nervous to "remove" the book, as I assumed it would disappear and then I wouldn't know where to look to get it back. But I followed your directions, and it all worked GREAT! Thank you so very, very much! This makes the difference between night and day, as e-mail is a huge part of my PC use. Now all I have to do is figure out how to configure my CD/DVD combo to act as a back-up drive, and I'll be set. If you have any suggestions about where to look for that info (I didn't get a manual with the Sonic/Record Now drive/software), I'd surely appreciate it. Again, many thanks - this was ever so much easier than the hours I spent on hold for Dell and MS. Lissa "Russ Valentine [MVP-Outlook]" wrote: Then there are 2 possibilities: 1. You haven't enabled the correct Contacts Folder for display. See if you ended up with more than one set of PST files or Contacts Folders during your migration and don't have the correct one showing in the Address Book view 2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook, re-add it and configure it the way the article tells you to. -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... Thanks, Russ, I was hoping you would reply! I have followed the instructions you have provided in other posts to "install the Outlook Address Book service" (changing the existing directory, seleccting Outlook Address Book, etc.)and those to "mark the Contact folder for use with your Address Book" (Going to properties for Contacts folder and on the Outlook Address Book tab clicking show this folder as an e-mail address book, etc.) I have done these numerous times, the Contact list is already selected in the latter. Nothing seems to work to allow me access to addresses. The only thing I seem to able to do is go to a name in the Contact list, press right/click and M and that gives me a new mail message with the name auto-filled. I can send the message and then next time I mail that person something, Outlook will auto-fill it again. Otherwise, I have to type in every e-mail address completely. and continue to get the error message (quoted above) whenever I click on the Address Book icon (or from drop down menu in Tools) or when I click on "To" in a new mail message. Sure hope you have a solution! Thanks! Lissa "Russ Valentine [MVP-Outlook]" wrote: Never use the file migration utility. It does not work for Outlook. It should be a simple matter to reconnect your Outlook Address Book. What exactly did you try that didn't work? -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
#6
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I assume you mean how to use your CD drive for backup storage. If your drive
didn't come with CD burning software or instructions, you can just use the one built into Windows XP by dragging and dropping the files you want to back up to your CD drive. Or in Windows Explorer just select the files you want to store, File Send To CD drive. -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... Hurray! Option #2 worked! I never would have thought to do it, and it made me REALLY nervous to "remove" the book, as I assumed it would disappear and then I wouldn't know where to look to get it back. But I followed your directions, and it all worked GREAT! Thank you so very, very much! This makes the difference between night and day, as e-mail is a huge part of my PC use. Now all I have to do is figure out how to configure my CD/DVD combo to act as a back-up drive, and I'll be set. If you have any suggestions about where to look for that info (I didn't get a manual with the Sonic/Record Now drive/software), I'd surely appreciate it. Again, many thanks - this was ever so much easier than the hours I spent on hold for Dell and MS. Lissa "Russ Valentine [MVP-Outlook]" wrote: Then there are 2 possibilities: 1. You haven't enabled the correct Contacts Folder for display. See if you ended up with more than one set of PST files or Contacts Folders during your migration and don't have the correct one showing in the Address Book view 2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook, re-add it and configure it the way the article tells you to. -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... Thanks, Russ, I was hoping you would reply! I have followed the instructions you have provided in other posts to "install the Outlook Address Book service" (changing the existing directory, seleccting Outlook Address Book, etc.)and those to "mark the Contact folder for use with your Address Book" (Going to properties for Contacts folder and on the Outlook Address Book tab clicking show this folder as an e-mail address book, etc.) I have done these numerous times, the Contact list is already selected in the latter. Nothing seems to work to allow me access to addresses. The only thing I seem to able to do is go to a name in the Contact list, press right/click and M and that gives me a new mail message with the name auto-filled. I can send the message and then next time I mail that person something, Outlook will auto-fill it again. Otherwise, I have to type in every e-mail address completely. and continue to get the error message (quoted above) whenever I click on the Address Book icon (or from drop down menu in Tools) or when I click on "To" in a new mail message. Sure hope you have a solution! Thanks! Lissa "Russ Valentine [MVP-Outlook]" wrote: Never use the file migration utility. It does not work for Outlook. It should be a simple matter to reconnect your Outlook Address Book. What exactly did you try that didn't work? -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
#7
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Yes, thanks, Russ. I am trying to have the CD drive serve as the"automatic"
backup spot for my Quicken files and keep getting the message that the drive isn't available, not ready, or can't be written to. I have dragged and dropped, but the Quicken Help says I need to "configure" the CD drive to serve as a back up, following mfg's directions. Can find none, but I will keep searching. You have been such a marvelous and patient help. Keep up the Great Work! Lissa "Russ Valentine [MVP-Outlook]" wrote: I assume you mean how to use your CD drive for backup storage. If your drive didn't come with CD burning software or instructions, you can just use the one built into Windows XP by dragging and dropping the files you want to back up to your CD drive. Or in Windows Explorer just select the files you want to store, File Send To CD drive. -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... Hurray! Option #2 worked! I never would have thought to do it, and it made me REALLY nervous to "remove" the book, as I assumed it would disappear and then I wouldn't know where to look to get it back. But I followed your directions, and it all worked GREAT! Thank you so very, very much! This makes the difference between night and day, as e-mail is a huge part of my PC use. Now all I have to do is figure out how to configure my CD/DVD combo to act as a back-up drive, and I'll be set. If you have any suggestions about where to look for that info (I didn't get a manual with the Sonic/Record Now drive/software), I'd surely appreciate it. Again, many thanks - this was ever so much easier than the hours I spent on hold for Dell and MS. Lissa "Russ Valentine [MVP-Outlook]" wrote: Then there are 2 possibilities: 1. You haven't enabled the correct Contacts Folder for display. See if you ended up with more than one set of PST files or Contacts Folders during your migration and don't have the correct one showing in the Address Book view 2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook, re-add it and configure it the way the article tells you to. -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... Thanks, Russ, I was hoping you would reply! I have followed the instructions you have provided in other posts to "install the Outlook Address Book service" (changing the existing directory, seleccting Outlook Address Book, etc.)and those to "mark the Contact folder for use with your Address Book" (Going to properties for Contacts folder and on the Outlook Address Book tab clicking show this folder as an e-mail address book, etc.) I have done these numerous times, the Contact list is already selected in the latter. Nothing seems to work to allow me access to addresses. The only thing I seem to able to do is go to a name in the Contact list, press right/click and M and that gives me a new mail message with the name auto-filled. I can send the message and then next time I mail that person something, Outlook will auto-fill it again. Otherwise, I have to type in every e-mail address completely. and continue to get the error message (quoted above) whenever I click on the Address Book icon (or from drop down menu in Tools) or when I click on "To" in a new mail message. Sure hope you have a solution! Thanks! Lissa "Russ Valentine [MVP-Outlook]" wrote: Never use the file migration utility. It does not work for Outlook. It should be a simple matter to reconnect your Outlook Address Book. What exactly did you try that didn't work? -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
#8
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Unable to access Address Book after migrating Outlook 2000 to
I can click on the contact folder and see the contacts. But, when I am
sending an email and hit the TO buttonr (which should bring up the contact emails) it does not. It is totally blank. "Russ Valentine [MVP-Outlook]" wrote: Never use the file migration utility. It does not work for Outlook. It should be a simple matter to reconnect your Outlook Address Book. What exactly did you try that didn't work? -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... I have a new computer with Outlook 2003. I used a file migration utility to bring over files/data/settings from old PC with Outlook 2000. I have done this twice, and each time, Outlook doesn't allow me access to the Address Book. I see all my info in Contacts, but I get this message when I try to open the Address Book: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions...." I have read this column and have several times followed the clear and helpful instructions in article #287563 ("posted several times daily") BUT still get the message. Nothing seems to work. At this point, the Contacts list, even though chosen per above instructions, seems like a wholly disconnected folder, as I have no ability to use it for e-mail. I cannot even use the "To" button on new mail messages, but must type in every single e-mail address to get mail to send. Can someone help? Thanks, Lissa |
#9
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Unable to access Address Book after migrating Outlook 2000 to
"Russ Valentine [MVP-Outlook]" wrote: Then there are 2 possibilities: 1. You haven't enabled the correct Contacts Folder for display. See if you ended up with more than one set of PST files or Contacts Folders during your migration and don't have the correct one showing in the Address Book view 2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook, re-add it and configure it the way the article tells you to. -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... Thanks, Russ, I was hoping you would reply! I have followed the instructions you have provided in other posts to "install the Outlook Address Book service" (changing the existing directory, seleccting Outlook Address Book, etc.)and those to "mark the Contact folder for use with your Address Book" (Going to properties for Contacts folder and on the Outlook Address Book tab clicking show this folder as an e-mail address book, etc.) I have done these numerous times, the Contact list is already selected in the latter. Nothing seems to work to allow me access to addresses. The only thing I seem to able to do is go to a name in the Contact list, press right/click and M and that gives me a new mail message with the name auto-filled. I can send the message and then next time I mail that person something, Outlook will auto-fill it again. Otherwise, I have to type in every e-mail address completely. and continue to get the error message (quoted above) whenever I click on the Address Book icon (or from drop down menu in Tools) or when I click on "To" in a new mail message. Sure hope you have a solution! Thanks! Lissa Steve: Hi Russ, I did all of the above, deleted the service and re-installed it, all the other settings are correct and I even created new profiles but to no avail. The moment you click on the address book folder it comes up with the Contacts folder first, but no contacts. I am using Outlook 2003 (part of Office SBE) any ideas??? |
#10
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Unable to access Address Book after migrating Outlook 2000 to
You appear not to be displaying the correct Contacts Folder in the Address
Book Service. Make sure the Contacts Folder that contains your Contacts is the one you have enabled as an email address book and added to your address book service. -- Russ Valentine [MVP-Outlook] "Steve" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Then there are 2 possibilities: 1. You haven't enabled the correct Contacts Folder for display. See if you ended up with more than one set of PST files or Contacts Folders during your migration and don't have the correct one showing in the Address Book view 2. Your Outlook Address Book Service is corrupt. Remove it, restart Outlook, re-add it and configure it the way the article tells you to. -- Russ Valentine [MVP-Outlook] "Lissa" wrote in message ... Thanks, Russ, I was hoping you would reply! I have followed the instructions you have provided in other posts to "install the Outlook Address Book service" (changing the existing directory, seleccting Outlook Address Book, etc.)and those to "mark the Contact folder for use with your Address Book" (Going to properties for Contacts folder and on the Outlook Address Book tab clicking show this folder as an e-mail address book, etc.) I have done these numerous times, the Contact list is already selected in the latter. Nothing seems to work to allow me access to addresses. The only thing I seem to able to do is go to a name in the Contact list, press right/click and M and that gives me a new mail message with the name auto-filled. I can send the message and then next time I mail that person something, Outlook will auto-fill it again. Otherwise, I have to type in every e-mail address completely. and continue to get the error message (quoted above) whenever I click on the Address Book icon (or from drop down menu in Tools) or when I click on "To" in a new mail message. Sure hope you have a solution! Thanks! Lissa Steve: Hi Russ, I did all of the above, deleted the service and re-installed it, all the other settings are correct and I even created new profiles but to no avail. The moment you click on the address book folder it comes up with the Contacts folder first, but no contacts. I am using Outlook 2003 (part of Office SBE) any ideas??? |
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