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#1
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"Cannot find contacts folder" error message
We're having a problem with one of our users receiving encrypted emails. The
solution from the MS site said to exchange signed emails and save the person's name to Contacts; however when we try that we get the message that the contact folder can't be found. I've removed and reinstalled the outlook address book and redesignated the contacts folder to show up as the outlook addrss book but to no avail. What am I missing? Thanks, Dave |
#2
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"Cannot find contacts folder" error message
Dave wrote:
We're having a problem with one of our users receiving encrypted emails. The solution from the MS site said to exchange signed emails and save the person's name to Contacts; however when we try that we get the message that the contact folder can't be found. State EXACTLY how you're trying to do this. Include your Outlook version, your delivery location setting, and what type of account you're using. -- Brian Tillman [MVP-Outlook] |
#3
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"Cannot find contacts folder" error message
We're running Outlook 2003 (SP2), email delivery is set to the Server, we're
using Microsoft Exchange Server for the account type. I sent a "signed" email to the individual and he was unable to add my email address to his contacts (by right-clicking and selecting "add to outlook contacts" with the error message as stated. Thanks, Dave "Brian Tillman" wrote: Dave wrote: We're having a problem with one of our users receiving encrypted emails. The solution from the MS site said to exchange signed emails and save the person's name to Contacts; however when we try that we get the message that the contact folder can't be found. State EXACTLY how you're trying to do this. Include your Outlook version, your delivery location setting, and what type of account you're using. -- Brian Tillman [MVP-Outlook] |
#4
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"Cannot find contacts folder" error message
Dave wrote:
We're running Outlook 2003 (SP2), email delivery is set to the Server, we're using Microsoft Exchange Server for the account type. I sent a "signed" email to the individual and he was unable to add my email address to his contacts (by right-clicking and selecting "add to outlook contacts" with the error message as stated. Are you both using the same Exchange server? Has the person with the problem tried a new mail profile? -- Brian Tillman [MVP-Outlook] |
#5
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"Cannot find contacts folder" error message
Yes, we're on the same server; we sit right next to each other. I'll give
the new profile a try. Do you recommend copying the existing profile or starting from scratch? "Brian Tillman" wrote: Dave wrote: We're running Outlook 2003 (SP2), email delivery is set to the Server, we're using Microsoft Exchange Server for the account type. I sent a "signed" email to the individual and he was unable to add my email address to his contacts (by right-clicking and selecting "add to outlook contacts" with the error message as stated. Are you both using the same Exchange server? Has the person with the problem tried a new mail profile? -- Brian Tillman [MVP-Outlook] |
#6
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"Cannot find contacts folder" error message
Dave wrote:
Yes, we're on the same server; we sit right next to each other. I'll give the new profile a try. Do you recommend copying the existing profile or starting from scratch? Always create a new mail profile from scratch. Copying the mail profile is likely to copy the problem. -- Brian Tillman [MVP-Outlook] |
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