Help needed with Office 97 question

I have recently sent my computer away to be fixed for 2 problems. The first
is the CD Rom is not recognising CD's and I think, the Graphics card has
died.

I received a message yesterday, that becuase I installed Office 97, onto my
computer which has Windows XP on it - a year ago - that it has caused these
two problems. Hence, it is not a hardware problem, but a software problem and
will not be covered by warranty.

I am not a computer wiz, but I am very suspicious on this explanation! Has
anyone heard of this before, and if not, what can I tell them.

Any help would be great.

Jo

Jo wrote:
I have recently sent my computer away to be fixed for 2 problems. The
first is the CD Rom is not recognising CD's and I think, the Graphics
card has died.

I received a message yesterday, that becuase I installed Office 97,
onto my computer which has Windows XP on it - a year ago - that it
has caused these two problems. Hence, it is not a hardware problem,
but a software problem and will not be covered by warranty.

I am not a computer wiz, but I am very suspicious on this
explanation! Has anyone heard of this before, and if not, what can I
tell them.

Any help would be great.

Jo

Installing Office 97 on Windows XP is not going to do anything to affect
your CD-ROM or video card. What justification have they provided to you for
their diagnosis?

If you sent this computer back to the manufacturer, or took it into an
authorized repair center, what is covered under warranty? Is this perchance
a Sony computer? I've had problems with them in the past - seems as though
if you even take a computer out of the packing case, and power it on, their
tech support won't even talk to you unless you run the "recovery CD" ! Okay,
I'm exaggerating slightly - but not much.

I've never heard of such a thing and I have Office 97 installed on
Windows XP.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


"Jo" wrote in message
...
I have recently sent my computer away to be fixed for 2 problems. The
first
is the CD Rom is not recognising CD's and I think, the Graphics card
has
died.

I received a message yesterday, that becuase I installed Office 97,
onto my
computer which has Windows XP on it - a year ago - that it has
caused these
two problems. Hence, it is not a hardware problem, but a software
problem and
will not be covered by warranty.

I am not a computer wiz, but I am very suspicious on this
explanation! Has
anyone heard of this before, and if not, what can I tell them.

Any help would be great.

Jo

Suggest you ask them to provide an explanation of how a very common
software application such as Office "broke" the CD drive and the
graphics adapter. This explanation should be VERY interesting since many
people use Office 97 and their hardware didn't mysteriously break.

Jo wrote:

I have recently sent my computer away to be fixed for 2 problems. The first
is the CD Rom is not recognising CD's and I think, the Graphics card has
died.

I received a message yesterday, that becuase I installed Office 97, onto my
computer which has Windows XP on it - a year ago - that it has caused these
two problems. Hence, it is not a hardware problem, but a software problem and
will not be covered by warranty.

I am not a computer wiz, but I am very suspicious on this explanation! Has
anyone heard of this before, and if not, what can I tell them.

Any help would be great.

Jo

Bob I wrote:
Suggest you ask them to provide an explanation of how a very common
software application such as Office "broke" the CD drive and the
graphics adapter. This explanation should be VERY interesting since
many people use Office 97 and their hardware didn't mysteriously
break.

Yep. That feature didn't exist til Outlook 2000, I believe.

Jo wrote:

I have recently sent my computer away to be fixed for 2 problems.
The first is the CD Rom is not recognising CD's and I think, the
Graphics card has died.

I received a message yesterday, that becuase I installed Office 97,
onto my computer which has Windows XP on it - a year ago - that it
has caused these two problems. Hence, it is not a hardware problem,
but a software problem and will not be covered by warranty.

I am not a computer wiz, but I am very suspicious on this
explanation! Has anyone heard of this before, and if not, what can I
tell them.

Any help would be great.

Jo