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#1
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won't accept my product key
I formatted my pc and tried to again install my copy of Visio 2003. Now it
won't accept my product key. Any thoughts? I went back and tried to locate any old Visio folders and/or files to delete but still no go. One big drawback to Microsoft. When reinstalling software on the same single machine product keys are still often not accepted. This is a volume license version of visio 2003. |
#2
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won't accept my product key
Could you post the exact error message?
-- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Brian L" Brian wrote in message ... I formatted my pc and tried to again install my copy of Visio 2003. Now it won't accept my product key. Any thoughts? I went back and tried to locate any old Visio folders and/or files to delete but still no go. One big drawback to Microsoft. When reinstalling software on the same single machine product keys are still often not accepted. This is a volume license version of visio 2003. |
#3
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won't accept my product key
Well, I appreciate your reply, but it appears I am simply out of luck. I
purchased it through a "discount to students" program. I called Microsoft to see about getting a new product key. They said they will not help. said I must go through the company I purchased it for support. Conveniently, that company did not provide any contact info and I cannot locate them online now. I bought it 2 years ago. Captain [something] was the name of the company. Can't remember and they put no identifying info on the disc of packaging. Nice. So...I guess I'm out the money. Still doesn't seem right though. It is a Microsoft product which I paid for and purchased honestly. "JoAnn Paules [MVP]" wrote: Could you post the exact error message? -- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Brian L" Brian wrote in message ... I formatted my pc and tried to again install my copy of Visio 2003. Now it won't accept my product key. Any thoughts? I went back and tried to locate any old Visio folders and/or files to delete but still no go. One big drawback to Microsoft. When reinstalling software on the same single machine product keys are still often not accepted. This is a volume license version of visio 2003. |
#4
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won't accept my product key
You may have paid with your hard-earned money but your issue is with Captain
[something], not Microsoft. -- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Brian L" wrote in message ... Well, I appreciate your reply, but it appears I am simply out of luck. I purchased it through a "discount to students" program. I called Microsoft to see about getting a new product key. They said they will not help. said I must go through the company I purchased it for support. Conveniently, that company did not provide any contact info and I cannot locate them online now. I bought it 2 years ago. Captain [something] was the name of the company. Can't remember and they put no identifying info on the disc of packaging. Nice. So...I guess I'm out the money. Still doesn't seem right though. It is a Microsoft product which I paid for and purchased honestly. "JoAnn Paules [MVP]" wrote: Could you post the exact error message? -- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Brian L" Brian wrote in message ... I formatted my pc and tried to again install my copy of Visio 2003. Now it won't accept my product key. Any thoughts? I went back and tried to locate any old Visio folders and/or files to delete but still no go. One big drawback to Microsoft. When reinstalling software on the same single machine product keys are still often not accepted. This is a volume license version of visio 2003. |
#5
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won't accept my product key
Yes, I believe that's why I said a "thank you" for the reply and said myself
that the issue basically could not be resolved, "thanks and nevermind" I believe is what I said. So, was such a reply really necessary? But it is resolved. I simply found another less expensive software that does everything Visio does and once purchased as long as I have the cd will be less problematic. I heard Microsoft the first time and explained that already. "JoAnn Paules [MVP]" wrote: You may have paid with your hard-earned money but your issue is with Captain [something], not Microsoft. -- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Brian L" wrote in message ... Well, I appreciate your reply, but it appears I am simply out of luck. I purchased it through a "discount to students" program. I called Microsoft to see about getting a new product key. They said they will not help. said I must go through the company I purchased it for support. Conveniently, that company did not provide any contact info and I cannot locate them online now. I bought it 2 years ago. Captain [something] was the name of the company. Can't remember and they put no identifying info on the disc of packaging. Nice. So...I guess I'm out the money. Still doesn't seem right though. It is a Microsoft product which I paid for and purchased honestly. "JoAnn Paules [MVP]" wrote: Could you post the exact error message? -- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Brian L" Brian wrote in message ... I formatted my pc and tried to again install my copy of Visio 2003. Now it won't accept my product key. Any thoughts? I went back and tried to locate any old Visio folders and/or files to delete but still no go. One big drawback to Microsoft. When reinstalling software on the same single machine product keys are still often not accepted. This is a volume license version of visio 2003. |
#6
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won't accept my product key
Sorry - I didn't see a thank you in your response. I did see frustration
(completely understandable) and I just wanted you to realize where that frustration needed to be directed. -- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Brian L" wrote in message ... Yes, I believe that's why I said a "thank you" for the reply and said myself that the issue basically could not be resolved, "thanks and nevermind" I believe is what I said. So, was such a reply really necessary? But it is resolved. I simply found another less expensive software that does everything Visio does and once purchased as long as I have the cd will be less problematic. I heard Microsoft the first time and explained that already. "JoAnn Paules [MVP]" wrote: You may have paid with your hard-earned money but your issue is with Captain [something], not Microsoft. -- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Brian L" wrote in message ... Well, I appreciate your reply, but it appears I am simply out of luck. I purchased it through a "discount to students" program. I called Microsoft to see about getting a new product key. They said they will not help. said I must go through the company I purchased it for support. Conveniently, that company did not provide any contact info and I cannot locate them online now. I bought it 2 years ago. Captain [something] was the name of the company. Can't remember and they put no identifying info on the disc of packaging. Nice. So...I guess I'm out the money. Still doesn't seem right though. It is a Microsoft product which I paid for and purchased honestly. "JoAnn Paules [MVP]" wrote: Could you post the exact error message? -- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "Brian L" Brian wrote in message ... I formatted my pc and tried to again install my copy of Visio 2003. Now it won't accept my product key. Any thoughts? I went back and tried to locate any old Visio folders and/or files to delete but still no go. One big drawback to Microsoft. When reinstalling software on the same single machine product keys are still often not accepted. This is a volume license version of visio 2003. |
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