Office 2007 - Vista - Cannot Save to network drive

This has to be an SBS issue as I have no problem saving from within
Office 2007 to a shared folder on a Windows 2003 Standard Server
machine from my Vista Ultimate workstation. I can save .xls or .xlsx
and open and work on the files while they reside on the network.

Marc

Hi Marc,

Thanks for that. If I use windows XP workstation on the same network,
saving to the SBS server is fine. So I am perplexed.

Ian


" wrote:

This has to be an SBS issue as I have no problem saving from within
Office 2007 to a shared folder on a Windows 2003 Standard Server
machine from my Vista Ultimate workstation. I can save .xls or .xlsx
and open and work on the files while they reside on the network.

Marc

Hi Ian,

Does the issue only occur when you save to a shared folder on the SBS
server?

In Word 2007, save a file to another shared folder which is on other
client/server instead of the SBS server. What is the result?

Also, temp disable the Windows Firewall in Windows Vista and test the issue
again. What is the result?

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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--------------------
| Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| thread-index: Acfr5F+IQN3G4OVgRhmACXzVg+J6/g==
| X-WBNR-Posting-Host: 207.46.19.197
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| References:








. com
| Subject: Office 2007 - Vista - Cannot Save to network drive
| Date: Fri, 31 Aug 2007 08:34:09 -0700
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| Message-ID:
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| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
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| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24636
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.office.misc
|
| Hi Marc,
|
| Thanks for that. If I use windows XP workstation on the same network,
| saving to the SBS server is fine. So I am perplexed.
|
| Ian
|
|
| " wrote:
|
| This has to be an SBS issue as I have no problem saving from within
| Office 2007 to a shared folder on a Windows 2003 Standard Server
| machine from my Vista Ultimate workstation. I can save .xls or .xlsx
| and open and work on the files while they reside on the network.
|
| Marc
|
|
|

Emily,

When the firewall is disabled, I believe that the same issue occurs. There
isn't another server I can use (there isn't one on the network) - There are
two vista laptops and the problem occurs consistently on both.

Files can be saved locally without an issue.

I think there is a vista network interop problem here, because the vista
machines could not have reliable network connection without turning off
autotuning eg.

netsh interface tcp set global autotuninglevel=disabled

But this may have affected office. But enabling it, means the machine
cannot work on the network at all. With autotuning turned off the machines
can login and download profiles and work on the network except with MS Office.

Any assistance you can offer would be gratefully recieved.

Regards

Ian


"Emily Lin [MSFT]" wrote:

Hi Ian,

Does the issue only occur when you save to a shared folder on the SBS
server?

In Word 2007, save a file to another shared folder which is on other
client/server instead of the SBS server. What is the result?

Also, temp disable the Windows Firewall in Windows Vista and test the issue
again. What is the result?

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ====
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====





--------------------
| Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| thread-index: Acfr5F+IQN3G4OVgRhmACXzVg+J6/g==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:








. com
| Subject: Office 2007 - Vista - Cannot Save to network drive
| Date: Fri, 31 Aug 2007 08:34:09 -0700
| Lines: 18
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal


| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24636
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.office.misc
|
| Hi Marc,
|
| Thanks for that. If I use windows XP workstation on the same network,
| saving to the SBS server is fine. So I am perplexed.
|
| Ian
|
|
| " wrote:
|
| This has to be an SBS issue as I have no problem saving from within
| Office 2007 to a shared folder on a Windows 2003 Standard Server
| machine from my Vista Ultimate workstation. I can save .xls or .xlsx
| and open and work on the files while they reside on the network.
|
| Marc
|
|
|

We are running into the same problem. We run our network on Windows 2003
server and the Vista stations that we have added (including my
workstation) run into this problem of not being able to save. If using
an XP pro with Office 2007, there are no problems saving. The stations
that are Vista with office 2007 have the problem of not being able to
save to a shred directory, but can copy or drag and drop to the
directory. Users have full rights to the shared directories. The
systems are all patched and current. The suggestions for remedies
mentioned did not help.
I hope this helps and I am willing to work with whomever to get through
this.


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Ian & Emily,

I am experiencing the same exact problem trying to save documents to a
network share. It doesn't seem to matter what OS the shared folder is
hosted on. I've attempted saving to Win 2000 Server & Pro, Server 2k3
Standard, XP Pro, Vista (Business & Ultimate), and Linux in a domain
environment. I am using domain admin credentials and have ensured
that I have full access permissions (both at the share level and file
level). The error that I get is "Document not saved". AV has been
disabled, offline files are disabled, firewall is disabled, all add-
ons are disabled in Excel and Word. I've tested using Safe Mode and
still get the same error. I can save, modify, delete the documents if
I am on my XP Pro machine (which is running O2k3) and other users here
in the office are not experiencing this issue. Hope this helps point
you in the right direction Emily, as it seems to be something within
O2k7 or Vista that is causing the issue (at least it seems to be).

Regards,
Jim M
Network Admin
Philadelphia, PA

I think I may have stumbled on to something....
Thank you Ian and Emily.
The order may or may not be part of the solution, but this has worked
on two machines so far. I first ran Ian's suggestion of:

netsh interface tcp set global autotuninglevel=disabled

Then Emily suggestion of:

For Windows Vista:

--Click Start
--Type 'offline files' in the Search dialog on the start menu
--Click the button "Disable Offline Files"

Interesting, when I went to turn off "offline Files" it said it was not
enabled, yet the disable button was there. I disabled it anyways.
Rebooted the machine.
And the rest is history. They have worked with no problems so far. I
will update if it changes.

Peace,
Tom


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I have had these same problems too. I am using Vista Utlimate on a
laptop with a network share on a XPSP2 desktop through a home network.

Disabling the Offline Files fixes the problem for me, but I need to use
the offline files as I am often away from home with my laptop and want
access to these files when I am gone.

Please let me know if anyone comes up with a fix decide disabling
offline files.


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Hi Ian,

Based on my further research, the webclient service may affects the saving
process in Office 2007 (it doesn't affect other application such as
Notepad). The webclient service is enabled by default. Please disable it to
test the issue.

1. Click Start type services.msc in the search bar, press Enter.
2. Double click WebClient. Click Stop. In 'Startup type', choose Disable.
3. Try to save Office files to the network drive again. Restart the client
computer to test the issue again. What is the result?

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
================================================== ====
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================================================== ====


--------------------
| Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| thread-index: Acfu0xiYuyYdD7zHS1mKm24Tq/OSgQ==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:








. com


| Subject: Office 2007 - Vista - Cannot Save to network drive
| Date: Tue, 4 Sep 2007 02:08:02 -0700
| Lines: 116
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24874
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.office.misc
|
| Emily,
|
| When the firewall is disabled, I believe that the same issue occurs.
There
| isn't another server I can use (there isn't one on the network) - There
are
| two vista laptops and the problem occurs consistently on both.
|
| Files can be saved locally without an issue.
|
| I think there is a vista network interop problem here, because the vista
| machines could not have reliable network connection without turning off
| autotuning eg.
|
| netsh interface tcp set global autotuninglevel=disabled
|
| But this may have affected office. But enabling it, means the machine
| cannot work on the network at all. With autotuning turned off the
machines
| can login and download profiles and work on the network except with MS
Office.
|
| Any assistance you can offer would be gratefully recieved.
|
| Regards
|
| Ian
|
|
| "Emily Lin [MSFT]" wrote:
|
| Hi Ian,
|
| Does the issue only occur when you save to a shared folder on the SBS
| server?
|
| In Word 2007, save a file to another shared folder which is on other
| client/server instead of the SBS server. What is the result?
|
| Also, temp disable the Windows Firewall in Windows Vista and test the
issue
| again. What is the result?
|
| If anything is unclear or if you have any other concerns, please don't
| hesitate to contact me.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! - www.microsoft.com/security
|
| ================================================== ====
| When responding to posts, please "Reply to Group" via your newsreader
| so that others may learn and benefit from this issue.
| ================================================== ====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ================================================== ====
|
|
|
|
|
| --------------------
| | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | thread-index: Acfr5F+IQN3G4OVgRhmACXzVg+J6/g==
| | X-WBNR-Posting-Host: 207.46.19.197
| | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | References:
|
|
|
|
|
|
|
|
| . com
| | Subject: Office 2007 - Vista - Cannot Save to network drive
| | Date: Fri, 31 Aug 2007 08:34:09 -0700
| | Lines: 18
| | Message-ID:
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
|
|
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.office.misc
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24636
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Hi Marc,
| |
| | Thanks for that. If I use windows XP workstation on the same
network,
| | saving to the SBS server is fine. So I am perplexed.
| |
| | Ian
| |
| |
| | " wrote:
| |
| | This has to be an SBS issue as I have no problem saving from within
| | Office 2007 to a shared folder on a Windows 2003 Standard Server
| | machine from my Vista Ultimate workstation. I can save .xls or
.xlsx
| | and open and work on the files while they reside on the network.
| |
| | Marc
| |
| |
| |
|
|
|

Emily,

This did not work for me.

Thanks,
Dax


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