Office 2007 - Vista - Cannot Save to network drive

Dax,
Which did not work? The disable WebClient?

Emily, I have 26 new stations I will be putting up, I will try the
webclient solution. In your studies was that the only change or did you
find that a combination of settings was needed?

Peace,

Tom


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Tom,

Turning off the webclient service did not work. Disabling the offline
files works, but you then lose that capability, which I need.

Hope this helps.

Dax


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Dax,

I have 600 tablets - I can relate. I know a majority of my users would
want that functionality and I will be crossing that river when we
migrate these to Vista. I will continue hunting for a solution and post
here, unless someone else finds the answer first :-)

Peace,

Tom


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Hi dax_marvel,

When you disable offline file and then enable it to recreate the offline
cache, does the issue recur?

Does the issue only occur with the shared folder on a specific server (such
as a SBS server)? If so, what is the AV on the server, "CA ETrust
AntiVirus", or others? Please temporarily disable the AV to test the issue.

Also, turn off the Windows Desktop Search Add-In on the client computer to
test the issue.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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--------------------
| From: dax_marvel
| Subject: Office 2007 - Vista - Cannot Save to network drive
| Date: Wed, 5 Sep 2007 05:45:52 +0530
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|
I have had these same problems too. I am using Vista Utlimate on a
laptop with a network share on a XPSP2 desktop through a home network.
|
| Disabling the Offline Files fixes the problem for me, but I need to use
the offline files as I am often away from home with my laptop and want
access to these files when I am gone.
|
| Please let me know if anyone comes up with a fix decide disabling
offline files.


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|

Emily,
It looks like disabling the WebClient service solved the issue for me
(I also disabled offline files and folders per previous message
traffic). The fix didn't seem to work at first but when I came in to
work this morning, it seems to be working fine. I had rebooted my PC
before I left the office yesterday, so maybe that is part of the fix
(although it seems odd that the service was stopped and disabled but
still seemed to be stopping me from saving to a network share).

Emily,

When you disable offline file and then enable it to recreate the
offline cache, does the issue recur?

Yes, the problem recurs, exactlly as before.

Does the issue only occur with the shared folder on a specific server
(suchas a SBS server)? If so, what is the AV on the server, "CA ETrust
AntiVirus", or others? Please temporarily disable the AV to test the
issue.

I am doing this on a small home network (a desktop & a laptop). I have
a shared folder on the desktop which is running XP SP2. I am using
Symantec for AV and I have completely disabled the AV which has had no
effect.

Also, turn off the Windows Desktop Search Add-In on the client computer
to
test the issue.

I have not tried this. I will try tonight and let you know.


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My company is using ZTI to deploy Vista & Office 2007, we have a user
base of 40,000+ US machines and are days away from going live.

Check the status of your Offline Files. If it says enabled, but it
says it won't become active until your next reboot, even after multiple
reboots, then it's probably corrupt. Edit the registry and reboot.

It took hours of troubleshooting to narrow the problem down, but this
article explains a bug in ZTI. The article only talks about a folder
renaming issue, but the Office issue shares the same root cause.

The reg entry workaround resolved both issues in our environment:

http://support.microsoft.com/kb/934160


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Emily,

Turning off the Windows Desktop Search Add-In on the client computer
had no effect.

Still having the same problems. The only that has worked so far is the
disabling of offline files, but as I stated, this is not an option.

I am working around it, saving the file to the desktop and then copying
and pasting the file into the shared folder.

Thanks for your help!

Dax


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dax_marvel;3142563 Wrote:
The only that has worked so far is the disabling of offline files, but
as I stated, this is not an option.Did you try rebuilding the Offline Files cache? Read the MS article I
linked just above your last post. Add the reg entry and reboot, it
just may resolve your issue.


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Hi Ian,

Have you tried to disable the webclient service and restart the comptuer?
If so, is the issue fixed? Also, you can try Toddler's suggestion about
adding a registry key to repair the client-side cache database that the
Offline Files feature uses.

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Happy weekend!

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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. com



| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (Emily Lin [MSFT])
| Organization: Microsoft
| Date: Wed, 05 Sep 2007 09:32:07 GMT
| Subject: Office 2007 - Vista - Cannot Save to network drive
| X-Tomcat-NG: microsoft.public.office.misc
| Message-ID:
| Newsgroups: microsoft.public.office.misc
| Lines: 172
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24963
| NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
|
| Hi Ian,
|
| Based on my further research, the webclient service may affects the
saving
| process in Office 2007 (it doesn't affect other application such as
| Notepad). The webclient service is enabled by default. Please disable it
to
| test the issue.
|
| 1. Click Start type services.msc in the search bar, press Enter.
| 2. Double click WebClient. Click Stop. In 'Startup type', choose Disable.
| 3. Try to save Office files to the network drive again. Restart the
client
| computer to test the issue again. What is the result?
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! - www.microsoft.com/security
| ================================================== ====
| When responding to posts, please "Reply to Group" via your newsreader
| so that others may learn and benefit from this issue.
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| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ================================================== ====
|
|
| --------------------
| | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| | thread-index: Acfu0xiYuyYdD7zHS1mKm24Tq/OSgQ==
| | X-WBNR-Posting-Host: 207.46.193.207
| | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | References:
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| . com
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| | Subject: Office 2007 - Vista - Cannot Save to network drive
| | Date: Tue, 4 Sep 2007 02:08:02 -0700
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| | Path: TK2MSFTNGHUB02.phx.gbl
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| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Emily,
| |
| | When the firewall is disabled, I believe that the same issue occurs.
| There
| | isn't another server I can use (there isn't one on the network) - There
| are
| | two vista laptops and the problem occurs consistently on both.
| |
| | Files can be saved locally without an issue.
| |
| | I think there is a vista network interop problem here, because the
vista
| | machines could not have reliable network connection without turning off
| | autotuning eg.
| |
| | netsh interface tcp set global autotuninglevel=disabled
| |
| | But this may have affected office. But enabling it, means the machine
| | cannot work on the network at all. With autotuning turned off the
| machines
| | can login and download profiles and work on the network except with MS
| Office.
| |
| | Any assistance you can offer would be gratefully recieved.
| |
| | Regards
| |
| | Ian
| |
| |
| | "Emily Lin [MSFT]" wrote:
| |
| | Hi Ian,
| |
| | Does the issue only occur when you save to a shared folder on the SBS
| | server?
| |
| | In Word 2007, save a file to another shared folder which is on other
| | client/server instead of the SBS server. What is the result?
| |
| | Also, temp disable the Windows Firewall in Windows Vista and test the
| issue
| | again. What is the result?
| |
| | If anything is unclear or if you have any other concerns, please
don't
| | hesitate to contact me.
| |
| | Sincerely,
| |
| | Emily Lin,
| | Microsoft Online Partner Support
| |
| | Get Secure! - www.microsoft.com/security
| |
| | ================================================== ====
| | When responding to posts, please "Reply to Group" via your newsreader
| | so that others may learn and benefit from this issue.
| | ================================================== ====
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | ================================================== ====
| |
| |
| |
| |
| |
| | --------------------
| | | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
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| | | Subject: Office 2007 - Vista - Cannot Save to network drive
| | | Date: Fri, 31 Aug 2007 08:34:09 -0700
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| | |
| | | Hi Marc,
| | |
| | | Thanks for that. If I use windows XP workstation on the same
| network,
| | | saving to the SBS server is fine. So I am perplexed.
| | |
| | | Ian
| | |
| | |
| | | " wrote:
| | |
| | | This has to be an SBS issue as I have no problem saving from
within
| | | Office 2007 to a shared folder on a Windows 2003 Standard Server
| | | machine from my Vista Ultimate workstation. I can save .xls or
| .xlsx
| | | and open and work on the files while they reside on the network.
| | |
| | | Marc
| | |
| | |
| | |
| |
| |
| |
|
|