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#1
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Shortcut menu in subform crashes Access 2007
Hi all,
I have an Access Project, developed in Acc2003. When opened in Acc2007 (on Vista) most functionality works fine - including the custom toolbar. Only trouble is the shortcut menu. Short cut menus are used on several forms - in datasheet view subforms. When they are invoked, they show briefly - then Access crashes. On a few forms the short cut menu works as expected. I have tried the article and the hotfix that tried to address this problem, but it seems that the problem it solved was of another kind. Before the hotfix the standard short cut menu appeared - then crashed Access. After the hotfix the customized short cut menu appeared - then crashed. I believe it was the same hotfix that was worked into Access 2007 SP1, because this SP did not do anything in this area. When crashing no error is shown, but in the event viewer this error is logged: ----------------- Faulting application MSACCESS.EXE, version 12.0.6211.1000, time stamp 0x46d4aa81, faulting module MSACCESS.EXE, version 12.0.6211.1000, time stamp 0x46d4aa81, exception code 0xc0000005, fault offset 0x00314b6d, process id 0x1a6c, application start time 0x01c87937f3db8453. ----------------- it is the same error everytime I crash - except for the timestamps and offsets :-) I will be happy to supply you with further diagnostics - I'm a little lost in what to look for - so advice me what to look for. Thanks in advance. Stig Andersen |
#2
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Shortcut menu in subform crashes Access 2007
Hi,
I recommend that you refer to this article for debugging: How to debug application crash/hang in production environment? http://blogs.msdn.com/msdnts/archive...pplication-cra sh-hang-in-production-environment.aspx Also I would like to let you know that for such application crash issues which may require dump analysis for further troubleshooting, we always recommend that you contact Microsoft Customer Support Services (CSS) for the more professional support. Please be advised that contacting phone support will be a charged call except that the issue is proved to be a Microsoft product issue. To obtain the phone numbers for specific technology request please take a look at the web site listed below. http://support.microsoft.com/default...S;PHONENUMBERS If you are outside the US please see http://support.microsoft.com for regional support phone numbers. Best regards, Charles Wang Microsoft Online Community Support ================================================== === When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. ================================================== ==== |
#3
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Shortcut menu in subform crashes Access 2007
Hi again,
I chose to install Windbg, started MSAccess 2007, and opened my adp-file. Being a simple application programmer, I really don't understand much of this jibberish - I hope someone out there will point me in the right direction. I will be grateful for any hint since im completely desoriented - without a gps, lost in the woods etc etc. :-) First I invoked a short cut menu on a form where the short cut works fine. The debugger shows these lines from the time I invoke the menu and select an item, which opens another form: --------------- Enter HWND 5087c ModLoad: 1b890000 1b8d9000 C:\Windows\system32\msjtes40.dll (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) Left. Enter HWND 60874 (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) (1a6c.1a70): C++ EH exception - code e06d7363 (first chance) --------------- Now I opened another form where I know the crash happens. Installation of the debugger now halts the application with the shorcut menu open. No crash appears: ------------------------------- (1a6c.1a70): Access violation - code c0000005 (first chance) First chance exceptions are reported before any exception handling. This exception may be expected and handled. eax=00000000 ebx=00000000 ecx=00050862 edx=001f8838 esi=001f8838 edi=00050862 eip=2f3d4b6d esp=001f86a8 ebp=001f86c4 iopl=0 nv up ei pl zr na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for msaccess.exe - msaccess!MidEastSupport+0x9a: 2f3d4b6d ff5008 call dword ptr [eax+8] ds:0023:00000008=???????? ------------------------------ pressing F5 in the debugger to try to provoke the rest of the crash shows this: ------------------ 0:000 g (1a6c.1a70): Access violation - code c0000005 (!!! second chance !!!) eax=00000000 ebx=00000000 ecx=00050862 edx=001f8838 esi=001f8838 edi=00050862 eip=2f3d4b6d esp=001f86a8 ebp=001f86c4 iopl=0 nv up ei pl zr na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010246 msaccess!MidEastSupport+0x9a: 2f3d4b6d ff5008 call dword ptr [eax+8] ds:0023:00000008=???????? ------------------- More F5 just returns the two error lines for every second F5. It seems I've missed the symbols for MS Access - im sorry. If more information may help you answer, then dont hesitate to ask for more Best regards, Stig Andersen "Charles Wang[MSFT]" wrote in message ... Hi, I recommend that you refer to this article for debugging: How to debug application crash/hang in production environment? http://blogs.msdn.com/msdnts/archive...pplication-cra sh-hang-in-production-environment.aspx Also I would like to let you know that for such application crash issues which may require dump analysis for further troubleshooting, we always recommend that you contact Microsoft Customer Support Services (CSS) for the more professional support. Please be advised that contacting phone support will be a charged call except that the issue is proved to be a Microsoft product issue. To obtain the phone numbers for specific technology request please take a look at the web site listed below. http://support.microsoft.com/default...S;PHONENUMBERS If you are outside the US please see http://support.microsoft.com for regional support phone numbers. Best regards, Charles Wang Microsoft Online Community Support ================================================== === When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. ================================================== ==== |
#4
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Shortcut menu in subform crashes Access 2007
Hi,
You can use Microsoft public symbol server for your further debugging. Please refer to: http://windbg.dumpanalysis.org/ Best regards, Charles Wang Microsoft Online Community Support ================================================== === When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. ================================================== ==== |
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