2 contacts folders, but can't find one!!

Somehow I have 2 'contacts' folders that Outlook 2002 searches when I try to
address emails. The first one is blank and it says that it can't find my
address...but when I get the address book window, I can go to the drop down
and find the second contacts folder and there they all are. BUT when I try
to locate this folder, it is nowhere to be found...same name, everything.
This has happened at work, too. The only thing I can think of that caused
this was a sync between my PDA and my outlook. Any suggestions?? I know
this is sketchy info, but though someone might have seen this before.. I have
even had an IT person try to figure it out. Thanks.

Suzanne wrote:

Somehow I have 2 'contacts' folders that Outlook 2002 searches when I
try to address emails. The first one is blank and it says that it
can't find my address...but when I get the address book window, I can
go to the drop down and find the second contacts folder and there
they all are.

To remove the empty Contacts, click ToolsE-mail AccountsView or change
existing directories or address booksNext. Select the Outlook Address Book
and click Change. You should see both entried there. Remove the incorrect
one.
--
Brian Tillman

OK, but how do I know which one is which?? They are both the exact same
name!! I guess I could export the address book into a file, delete both of
them and then create a new address book if I delete the wrong one??

"Brian Tillman" wrote:

Suzanne wrote:

Somehow I have 2 'contacts' folders that Outlook 2002 searches when I
try to address emails. The first one is blank and it says that it
can't find my address...but when I get the address book window, I can
go to the drop down and find the second contacts folder and there
they all are.

To remove the empty Contacts, click ToolsE-mail AccountsView or change
existing directories or address booksNext. Select the Outlook Address Book
and click Change. You should see both entried there. Remove the incorrect
one.
--
Brian Tillman

I played around with the last name, first name order and figured out which
was the 'real' address book...So I deleted the bogus one. Thank you VERY
much!!

"Brian Tillman" wrote:

Suzanne wrote:

Somehow I have 2 'contacts' folders that Outlook 2002 searches when I
try to address emails. The first one is blank and it says that it
can't find my address...but when I get the address book window, I can
go to the drop down and find the second contacts folder and there
they all are.

To remove the empty Contacts, click ToolsE-mail AccountsView or change
existing directories or address booksNext. Select the Outlook Address Book
and click Change. You should see both entried there. Remove the incorrect
one.
--
Brian Tillman

Suzanne wrote:

I played around with the last name, first name order and figured out
which was the 'real' address book...So I deleted the bogus one.
Thank you VERY much!!

You're welcome. Had you not been able to figure it out, the most expedient
route would have been to remove the Outlook Address Book service from your
profile, stop and restart Outlook, and then add the service back it.
--
Brian Tillman