RPC over HTTP not configuring after Office 2007 SP2 install

If I configure my Exchange connect after installing Office 2007 SP2, I always
get connection errors. Once I configure my account and click [Check Name],
Outlook hangs and responds: "The action cannot be completed. The connection
to Microsoft Exchange is unavailable. Outlook must be online or connected to
complete this action."

I've tested on three OSes (XP, Vista, 7 RC) installing Office 2007 RTM or
SP1. In these cases, I can configure and connect to Exchange 2003 via RPC
with no issue. Once I install SP2 on these machines, I can still connect via
RPC. If I remove the account, however, and attempt to recreate, Outlook
hangs as above.

In all cases, the common thread is that configuring the account with RPC
hangs when SP2 is installed.

When you go to configure the RPC/HTTPS (aka Outlook Anywhere) properties,
are you on the corporate network, internet, or have no network connection at
all? FWIW and using an old Outlook 2003 trick, I would try creating the
mail profile when there is no network connection at all. Once the profile
is created, reconnect the network and try launching Outlook to see if it
will connect to Exchange.

"Brian Abram" wrote in message
...
If I configure my Exchange connect after installing Office 2007 SP2, I
always
get connection errors. Once I configure my account and click [Check
Name],
Outlook hangs and responds: "The action cannot be completed. The
connection
to Microsoft Exchange is unavailable. Outlook must be online or connected
to
complete this action."

I've tested on three OSes (XP, Vista, 7 RC) installing Office 2007 RTM or
SP1. In these cases, I can configure and connect to Exchange 2003 via RPC
with no issue. Once I install SP2 on these machines, I can still connect
via
RPC. If I remove the account, however, and attempt to recreate, Outlook
hangs as above.

In all cases, the common thread is that configuring the account with RPC
hangs when SP2 is installed.

In all cases, I'm attempting configuration while accessing the internet, but
not on the corporate network. And I've also tried the below trick of
creating the profile within the control panel, and the same issues apply.
This all has also be done on clean installs of OSes and Office 2007. If I
try to create the profile after SP2 is installed, the process stalls. If I
create it before SP2 (and install SP2 afterwards), the account works.

"neo [mvp outlook]" wrote:

When you go to configure the RPC/HTTPS (aka Outlook Anywhere) properties,
are you on the corporate network, internet, or have no network connection at
all? FWIW and using an old Outlook 2003 trick, I would try creating the
mail profile when there is no network connection at all. Once the profile
is created, reconnect the network and try launching Outlook to see if it
will connect to Exchange.

"Brian Abram" wrote in message
...
If I configure my Exchange connect after installing Office 2007 SP2, I
always
get connection errors. Once I configure my account and click [Check
Name],
Outlook hangs and responds: "The action cannot be completed. The
connection
to Microsoft Exchange is unavailable. Outlook must be online or connected
to
complete this action."

I've tested on three OSes (XP, Vista, 7 RC) installing Office 2007 RTM or
SP1. In these cases, I can configure and connect to Exchange 2003 via RPC
with no issue. Once I install SP2 on these machines, I can still connect
via
RPC. If I remove the account, however, and attempt to recreate, Outlook
hangs as above.

In all cases, the common thread is that configuring the account with RPC
hangs when SP2 is installed.

In addition, I've also created a PRF file and imported into these Outlook
instances. With this, I've removed all profiles, imported the PRF into
Outlook 2007, and attempted connection.

Same results:
Post-SP2, PRF imports but cannot connect to Check Name or access Exchange.
Pre-SP2, PRF imports and can connect (and can continue to connect post SP2
installation).

"Brian Abram" wrote:

In all cases, I'm attempting configuration while accessing the internet, but
not on the corporate network. And I've also tried the below trick of
creating the profile within the control panel, and the same issues apply.
This all has also be done on clean installs of OSes and Office 2007. If I
try to create the profile after SP2 is installed, the process stalls. If I
create it before SP2 (and install SP2 afterwards), the account works.

"neo [mvp outlook]" wrote:

When you go to configure the RPC/HTTPS (aka Outlook Anywhere) properties,
are you on the corporate network, internet, or have no network connection at
all? FWIW and using an old Outlook 2003 trick, I would try creating the
mail profile when there is no network connection at all. Once the profile
is created, reconnect the network and try launching Outlook to see if it
will connect to Exchange.

"Brian Abram" wrote in message
...
If I configure my Exchange connect after installing Office 2007 SP2, I
always
get connection errors. Once I configure my account and click [Check
Name],
Outlook hangs and responds: "The action cannot be completed. The
connection
to Microsoft Exchange is unavailable. Outlook must be online or connected
to
complete this action."

I've tested on three OSes (XP, Vista, 7 RC) installing Office 2007 RTM or
SP1. In these cases, I can configure and connect to Exchange 2003 via RPC
with no issue. Once I install SP2 on these machines, I can still connect
via
RPC. If I remove the account, however, and attempt to recreate, Outlook
hangs as above.

In all cases, the common thread is that configuring the account with RPC
hangs when SP2 is installed.

Weird... is your site using the UseWindowsUserCredentials registry value
located at:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\O utlook\RPC


"Brian Abram" wrote in message
...
In addition, I've also created a PRF file and imported into these Outlook
instances. With this, I've removed all profiles, imported the PRF into
Outlook 2007, and attempted connection.

Same results:
Post-SP2, PRF imports but cannot connect to Check Name or access Exchange.
Pre-SP2, PRF imports and can connect (and can continue to connect post SP2
installation).

"Brian Abram" wrote:

In all cases, I'm attempting configuration while accessing the internet,
but
not on the corporate network. And I've also tried the below trick of
creating the profile within the control panel, and the same issues apply.
This all has also be done on clean installs of OSes and Office 2007. If
I
try to create the profile after SP2 is installed, the process stalls. If
I
create it before SP2 (and install SP2 afterwards), the account works.

"neo [mvp outlook]" wrote:

When you go to configure the RPC/HTTPS (aka Outlook Anywhere)
properties,
are you on the corporate network, internet, or have no network
connection at
all? FWIW and using an old Outlook 2003 trick, I would try creating
the
mail profile when there is no network connection at all. Once the
profile
is created, reconnect the network and try launching Outlook to see if
it
will connect to Exchange.

"Brian Abram" wrote in message
...
If I configure my Exchange connect after installing Office 2007 SP2,
I
always
get connection errors. Once I configure my account and click [Check
Name],
Outlook hangs and responds: "The action cannot be completed. The
connection
to Microsoft Exchange is unavailable. Outlook must be online or
connected
to
complete this action."

I've tested on three OSes (XP, Vista, 7 RC) installing Office 2007
RTM or
SP1. In these cases, I can configure and connect to Exchange 2003
via RPC
with no issue. Once I install SP2 on these machines, I can still
connect
via
RPC. If I remove the account, however, and attempt to recreate,
Outlook
hangs as above.

In all cases, the common thread is that configuring the account with
RPC
hangs when SP2 is installed.

No such registry key exists. I can only confirm this on one computer though
(Vista SP2, Office 2007 SP2). This particular computer worked before Office
2007 SP2; as before, once I installed SP2, it still worked. When I tried to
tinker with my email settings - while debugging this issue - the
configuration broke and I'm no longer able to configure for RPC.

"neo [mvp outlook]" wrote:

Weird... is your site using the UseWindowsUserCredentials registry value
located at:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\O utlook\RPC


"Brian Abram" wrote in message
...
In addition, I've also created a PRF file and imported into these Outlook
instances. With this, I've removed all profiles, imported the PRF into
Outlook 2007, and attempted connection.

Same results:
Post-SP2, PRF imports but cannot connect to Check Name or access Exchange.
Pre-SP2, PRF imports and can connect (and can continue to connect post SP2
installation).

"Brian Abram" wrote:

In all cases, I'm attempting configuration while accessing the internet,
but
not on the corporate network. And I've also tried the below trick of
creating the profile within the control panel, and the same issues apply.
This all has also be done on clean installs of OSes and Office 2007. If
I
try to create the profile after SP2 is installed, the process stalls. If
I
create it before SP2 (and install SP2 afterwards), the account works.

"neo [mvp outlook]" wrote:

When you go to configure the RPC/HTTPS (aka Outlook Anywhere)
properties,
are you on the corporate network, internet, or have no network
connection at
all? FWIW and using an old Outlook 2003 trick, I would try creating
the
mail profile when there is no network connection at all. Once the
profile
is created, reconnect the network and try launching Outlook to see if
it
will connect to Exchange.

"Brian Abram" wrote in message
...
If I configure my Exchange connect after installing Office 2007 SP2,
I
always
get connection errors. Once I configure my account and click [Check
Name],
Outlook hangs and responds: "The action cannot be completed. The
connection
to Microsoft Exchange is unavailable. Outlook must be online or
connected
to
complete this action."

I've tested on three OSes (XP, Vista, 7 RC) installing Office 2007
RTM or
SP1. In these cases, I can configure and connect to Exchange 2003
via RPC
with no issue. Once I install SP2 on these machines, I can still
connect
via
RPC. If I remove the account, however, and attempt to recreate,
Outlook
hangs as above.

In all cases, the common thread is that configuring the account with
RPC
hangs when SP2 is installed.

Sounds like our configurations are similar as I am running Vista x64 w/ SP2
and Office 2007 SP2. I don't have this issue when configuring outlook
profiles to connect to Exchange 2003 SP2 on Windows 2003 SP2. When things
went wiggy with RPC under Outlook 2003 on Windows XP, one possible fix whas
to uninstall/reinstall the networking components of the operating system.
Have you tried resetting Vista's network configuration using NETSH?

Just in case you are not familiar with NETSH... open an elevated command
prompt and type:

netsh winsock reset

I believe you will have to reboot after the above....


"Brian Abram" wrote in message
...
No such registry key exists. I can only confirm this on one computer
though
(Vista SP2, Office 2007 SP2). This particular computer worked before
Office
2007 SP2; as before, once I installed SP2, it still worked. When I tried
to
tinker with my email settings - while debugging this issue - the
configuration broke and I'm no longer able to configure for RPC.

"neo [mvp outlook]" wrote:

Weird... is your site using the UseWindowsUserCredentials registry value
located at:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\O utlook\RPC


"Brian Abram" wrote in message
...
In addition, I've also created a PRF file and imported into these
Outlook
instances. With this, I've removed all profiles, imported the PRF into
Outlook 2007, and attempted connection.

Same results:
Post-SP2, PRF imports but cannot connect to Check Name or access
Exchange.
Pre-SP2, PRF imports and can connect (and can continue to connect post
SP2
installation).

"Brian Abram" wrote:

In all cases, I'm attempting configuration while accessing the
internet,
but
not on the corporate network. And I've also tried the below trick of
creating the profile within the control panel, and the same issues
apply.
This all has also be done on clean installs of OSes and Office 2007.
If
I
try to create the profile after SP2 is installed, the process stalls.
If
I
create it before SP2 (and install SP2 afterwards), the account works.

"neo [mvp outlook]" wrote:

When you go to configure the RPC/HTTPS (aka Outlook Anywhere)
properties,
are you on the corporate network, internet, or have no network
connection at
all? FWIW and using an old Outlook 2003 trick, I would try creating
the
mail profile when there is no network connection at all. Once the
profile
is created, reconnect the network and try launching Outlook to see
if
it
will connect to Exchange.

"Brian Abram" wrote in
message
...
If I configure my Exchange connect after installing Office 2007
SP2,
I
always
get connection errors. Once I configure my account and click
[Check
Name],
Outlook hangs and responds: "The action cannot be completed. The
connection
to Microsoft Exchange is unavailable. Outlook must be online or
connected
to
complete this action."

I've tested on three OSes (XP, Vista, 7 RC) installing Office 2007
RTM or
SP1. In these cases, I can configure and connect to Exchange 2003
via RPC
with no issue. Once I install SP2 on these machines, I can still
connect
via
RPC. If I remove the account, however, and attempt to recreate,
Outlook
hangs as above.

In all cases, the common thread is that configuring the account
with
RPC
hangs when SP2 is installed.

No dice - running the netsh command below and rebooting did not allow Outlook
to connect to the Exchange server. I've tried to eliminate every other
variable from this equation, including a clean installation of Office 2007
SP2 (slipstreamed) and upgraded to SP2. In either case, once SP2 is
installed, RPC doesn't work.

"neo [mvp outlook]" wrote:

Sounds like our configurations are similar as I am running Vista x64 w/ SP2
and Office 2007 SP2. I don't have this issue when configuring outlook
profiles to connect to Exchange 2003 SP2 on Windows 2003 SP2. When things
went wiggy with RPC under Outlook 2003 on Windows XP, one possible fix whas
to uninstall/reinstall the networking components of the operating system.
Have you tried resetting Vista's network configuration using NETSH?

Just in case you are not familiar with NETSH... open an elevated command
prompt and type:

netsh winsock reset

I believe you will have to reboot after the above....


"Brian Abram" wrote in message
...
No such registry key exists. I can only confirm this on one computer
though
(Vista SP2, Office 2007 SP2). This particular computer worked before
Office
2007 SP2; as before, once I installed SP2, it still worked. When I tried
to
tinker with my email settings - while debugging this issue - the
configuration broke and I'm no longer able to configure for RPC.

"neo [mvp outlook]" wrote:

Weird... is your site using the UseWindowsUserCredentials registry value
located at:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\O utlook\RPC


"Brian Abram" wrote in message
...
In addition, I've also created a PRF file and imported into these
Outlook
instances. With this, I've removed all profiles, imported the PRF into
Outlook 2007, and attempted connection.

Same results:
Post-SP2, PRF imports but cannot connect to Check Name or access
Exchange.
Pre-SP2, PRF imports and can connect (and can continue to connect post
SP2
installation).

"Brian Abram" wrote:

In all cases, I'm attempting configuration while accessing the
internet,
but
not on the corporate network. And I've also tried the below trick of
creating the profile within the control panel, and the same issues
apply.
This all has also be done on clean installs of OSes and Office 2007.
If
I
try to create the profile after SP2 is installed, the process stalls.
If
I
create it before SP2 (and install SP2 afterwards), the account works.

"neo [mvp outlook]" wrote:

When you go to configure the RPC/HTTPS (aka Outlook Anywhere)
properties,
are you on the corporate network, internet, or have no network
connection at
all? FWIW and using an old Outlook 2003 trick, I would try creating
the
mail profile when there is no network connection at all. Once the
profile
is created, reconnect the network and try launching Outlook to see
if
it
will connect to Exchange.

"Brian Abram" wrote in
message
...
If I configure my Exchange connect after installing Office 2007
SP2,
I
always
get connection errors. Once I configure my account and click
[Check
Name],
Outlook hangs and responds: "The action cannot be completed. The
connection
to Microsoft Exchange is unavailable. Outlook must be online or
connected
to
complete this action."

I've tested on three OSes (XP, Vista, 7 RC) installing Office 2007
RTM or
SP1. In these cases, I can configure and connect to Exchange 2003
via RPC
with no issue. Once I install SP2 on these machines, I can still
connect
via
RPC. If I remove the account, however, and attempt to recreate,
Outlook
hangs as above.

In all cases, the common thread is that configuring the account
with
RPC
hangs when SP2 is installed.

Hmm... lets look at this from a different direction since Office 2007 SP2
did include a code change in Outlook 2007 that I just became aware of....

http://support.microsoft.com/default...b;en-us;969519

I haven't tested this scenario yet, but look thru this and could it apply to
the configuration on the exchange server(s) in your site? (Note: The method
that caught my eye was method #2 as I know of some that have implemented the
"No RFR Service" registry value on their exchange server and this could come
as quite a shock after implementing Office 2007 SP2.)

"Brian Abram" wrote in message
...
No dice - running the netsh command below and rebooting did not allow
Outlook
to connect to the Exchange server. I've tried to eliminate every other
variable from this equation, including a clean installation of Office 2007
SP2 (slipstreamed) and upgraded to SP2. In either case, once SP2 is
installed, RPC doesn't work.

"neo [mvp outlook]" wrote:

Sounds like our configurations are similar as I am running Vista x64 w/
SP2
and Office 2007 SP2. I don't have this issue when configuring outlook
profiles to connect to Exchange 2003 SP2 on Windows 2003 SP2. When
things
went wiggy with RPC under Outlook 2003 on Windows XP, one possible fix
whas
to uninstall/reinstall the networking components of the operating system.
Have you tried resetting Vista's network configuration using NETSH?

Just in case you are not familiar with NETSH... open an elevated command
prompt and type:

netsh winsock reset

I believe you will have to reboot after the above....


"Brian Abram" wrote in message
...
No such registry key exists. I can only confirm this on one computer
though
(Vista SP2, Office 2007 SP2). This particular computer worked before
Office
2007 SP2; as before, once I installed SP2, it still worked. When I
tried
to
tinker with my email settings - while debugging this issue - the
configuration broke and I'm no longer able to configure for RPC.

"neo [mvp outlook]" wrote:

Weird... is your site using the UseWindowsUserCredentials registry
value
located at:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\O utlook\RPC


"Brian Abram" wrote in message
...
In addition, I've also created a PRF file and imported into these
Outlook
instances. With this, I've removed all profiles, imported the PRF
into
Outlook 2007, and attempted connection.

Same results:
Post-SP2, PRF imports but cannot connect to Check Name or access
Exchange.
Pre-SP2, PRF imports and can connect (and can continue to connect
post
SP2
installation).

"Brian Abram" wrote:

In all cases, I'm attempting configuration while accessing the
internet,
but
not on the corporate network. And I've also tried the below trick
of
creating the profile within the control panel, and the same issues
apply.
This all has also be done on clean installs of OSes and Office
2007.
If
I
try to create the profile after SP2 is installed, the process
stalls.
If
I
create it before SP2 (and install SP2 afterwards), the account
works.

"neo [mvp outlook]" wrote:

When you go to configure the RPC/HTTPS (aka Outlook Anywhere)
properties,
are you on the corporate network, internet, or have no network
connection at
all? FWIW and using an old Outlook 2003 trick, I would try
creating
the
mail profile when there is no network connection at all. Once
the
profile
is created, reconnect the network and try launching Outlook to
see
if
it
will connect to Exchange.

"Brian Abram" wrote in
message
...
If I configure my Exchange connect after installing Office 2007
SP2,
I
always
get connection errors. Once I configure my account and click
[Check
Name],
Outlook hangs and responds: "The action cannot be completed.
The
connection
to Microsoft Exchange is unavailable. Outlook must be online or
connected
to
complete this action."

I've tested on three OSes (XP, Vista, 7 RC) installing Office
2007
RTM or
SP1. In these cases, I can configure and connect to Exchange
2003
via RPC
with no issue. Once I install SP2 on these machines, I can
still
connect
via
RPC. If I remove the account, however, and attempt to
recreate,
Outlook
hangs as above.

In all cases, the common thread is that configuring the account
with
RPC
hangs when SP2 is installed.

It's a hosted email provider, so I do not have acess to change the Exchange
settings. In addition, I checked the IP address of both the RPC and exchange
server; both IP addresses are routable through nslookup (tried on multiple
machines from different locations).

I do believe that this KB post alludes to the issue. Not only does it
recognize difficulty connecting to the exchange server with the same error
message I see, but also notes that "After this initial connection is
made...Outlook caches the version of Exchange that hosts your mailbox".

I also stumbled upon testexchangeconnectivity.com from a link on Microsoft's
site. The process errored out at "Testing the Referral Service on Exchange
Mailbox Server". Deails are that "An Error occured while calling
RfrGetNewDSA". Additional details: "An RPC Error was thrown by the RPC
Runtime. Error 1717 UnknownIf"

With this previous part in mind, is there a way to "trick" Outlook 2007 SP2
into what it needs to know? Is it possible to find the address for the
global catalog server and insert this into a .PRF for importing into Outlook?


"neo [mvp outlook]" wrote:

Hmm... lets look at this from a different direction since Office 2007 SP2
did include a code change in Outlook 2007 that I just became aware of....

http://support.microsoft.com/default...b;en-us;969519

I haven't tested this scenario yet, but look thru this and could it apply to
the configuration on the exchange server(s) in your site? (Note: The method
that caught my eye was method #2 as I know of some that have implemented the
"No RFR Service" registry value on their exchange server and this could come
as quite a shock after implementing Office 2007 SP2.)

"Brian Abram" wrote in message
...
No dice - running the netsh command below and rebooting did not allow
Outlook
to connect to the Exchange server. I've tried to eliminate every other
variable from this equation, including a clean installation of Office 2007
SP2 (slipstreamed) and upgraded to SP2. In either case, once SP2 is
installed, RPC doesn't work.

"neo [mvp outlook]" wrote:

Sounds like our configurations are similar as I am running Vista x64 w/
SP2
and Office 2007 SP2. I don't have this issue when configuring outlook
profiles to connect to Exchange 2003 SP2 on Windows 2003 SP2. When
things
went wiggy with RPC under Outlook 2003 on Windows XP, one possible fix
whas
to uninstall/reinstall the networking components of the operating system.
Have you tried resetting Vista's network configuration using NETSH?

Just in case you are not familiar with NETSH... open an elevated command
prompt and type:

netsh winsock reset

I believe you will have to reboot after the above....


"Brian Abram" wrote in message
...
No such registry key exists. I can only confirm this on one computer
though
(Vista SP2, Office 2007 SP2). This particular computer worked before
Office
2007 SP2; as before, once I installed SP2, it still worked. When I
tried
to
tinker with my email settings - while debugging this issue - the
configuration broke and I'm no longer able to configure for RPC.

"neo [mvp outlook]" wrote:

Weird... is your site using the UseWindowsUserCredentials registry
value
located at:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\O utlook\RPC


"Brian Abram" wrote in message
...
In addition, I've also created a PRF file and imported into these
Outlook
instances. With this, I've removed all profiles, imported the PRF
into
Outlook 2007, and attempted connection.

Same results:
Post-SP2, PRF imports but cannot connect to Check Name or access
Exchange.
Pre-SP2, PRF imports and can connect (and can continue to connect
post
SP2
installation).

"Brian Abram" wrote:

In all cases, I'm attempting configuration while accessing the
internet,
but
not on the corporate network. And I've also tried the below trick
of
creating the profile within the control panel, and the same issues
apply.
This all has also be done on clean installs of OSes and Office
2007.
If
I
try to create the profile after SP2 is installed, the process
stalls.
If
I
create it before SP2 (and install SP2 afterwards), the account
works.

"neo [mvp outlook]" wrote:

When you go to configure the RPC/HTTPS (aka Outlook Anywhere)
properties,
are you on the corporate network, internet, or have no network
connection at
all? FWIW and using an old Outlook 2003 trick, I would try
creating
the
mail profile when there is no network connection at all. Once
the
profile
is created, reconnect the network and try launching Outlook to
see
if
it
will connect to Exchange.

"Brian Abram" wrote in
message
...
If I configure my Exchange connect after installing Office 2007
SP2,
I
always
get connection errors. Once I configure my account and click
[Check
Name],
Outlook hangs and responds: "The action cannot be completed.
The
connection
to Microsoft Exchange is unavailable. Outlook must be online or
connected
to
complete this action."

I've tested on three OSes (XP, Vista, 7 RC) installing Office
2007
RTM or
SP1. In these cases, I can configure and connect to Exchange
2003
via RPC
with no issue. Once I install SP2 on these machines, I can
still
connect
via
RPC. If I remove the account, however, and attempt to
recreate,
Outlook
hangs as above.

In all cases, the common thread is that configuring the account
with
RPC
hangs when SP2 is installed.