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#21
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Email Addresses Not Showing Up
"Russ Valentine [MVP-Outlook]" wrote: That is not what I asked. I asked you to open a Contact Record, which you do from your Contact Folder. Examine the email field there and see if that address is valid and underlined. If it is, then save and close that Contact Record and then try to send a message to that Contact and see if you get the same error. I did as you suggest and still got the error On the second issue, I was trying to determine if you have the original data file, not the one you created by exporting. Outlook was already using a data file which you could easily have copied and transferred. There is never any reason to create another data file by exporting. That is where the problems arise. I see what you are getting at I went back to the laptop and found the actual pst file my outlook 02 was using I copied it to my jumpdrive and imported it into vista outlook 07 I chose: use the imported file source if there were duplicates After this step I tested the use of a contact to send an email and still got the same problem thanks for your patience with me Russ ! -- Russ Valentine [MVP-Outlook] "john" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Now when you open a Contact Record and look at its email address, is it a valid address that is underlined? when I compose a new message and click the TO box it brings up my contact list - when I select the person I want and click the TO box in this window the address is underlined - when I click OK the TO box in my newly composed email has the seemingly correct underlined email address Between first exporting and then importing your Outlook data, you have most likely lost or corrupted it along the way. Do you still have access to the original data file? YES I still have the PST file that I imported into outlook 07 -- Russ Valentine [MVP-Outlook] "john" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Then start by telling me what you mean by "when I select an address from my contact list." Exactly what steps are you using here? I can probably figure some things out from that. I select the TO button in the message window and my list of contacts comes up - I select the one I want to send to and click the TO button and it gets transferred to the email I want to send, but when it gets sent I immediately get the sys admin message saying invalid recipient Also, since you imported this Outlook data file, doesn't that mean that the file from which you imported still exists? If so, how did you create and transfer this file? I created a pst file by exporting from my 2002 outlook on my xp prof laptop - then I copied this file to my jumpdrive and imported this file into my 2007 outlook on my vista desktop pc - this copied over all my old saved emails and all my contacts I still have this pst file that I imported into 2007 outlook -- Russ Valentine [MVP-Outlook] "john" wrote in message ... again thanks for replying Russ! I do not know how to tell if my contacts have VALID, RESOLVED email addresses? they look like email addresses to me, but they don't seem to work to send email - if I manually type in an email address in the TO box it will send the correctly, but using the same address selected from my contacts list, it generates the system admin rejection of invalid recipient how do I find out how my address book is configured? it comes up with a list of contacts and it says my address book is empty? sorry I am not able to answer your queries regards - john "Russ Valentine [MVP-Outlook]" wrote: Well we can probably still fix it if you will answer my queries. -- Russ Valentine [MVP-Outlook] "john" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Importing is not the correct way to transfer Outlook data. Check two things: what is the 'correct' way then? 1. See if your Contacts have valid, resolved email addresses they look like valid addresses - how do you tell if they are 'resolved'? 2. See how your Outlook Address Book is configured and whether it displays your Contacts correctly when you open it. when I click on 'address book' I get a list of contacts but the outlook address book is empty? not sure how to 'reconfigure' it? Do you back up your data? I'm guilty on this thanks for your prompt reply Russ regards - john --------------------------------------------------- -- Russ Valentine [MVP-Outlook] "john" wrote in message ... I am experiencing a problem sending emails using outlook 2007 [now using vista home premium on a new system] - I imported a pst file from outlook 2002 [was using xp prof on a laptop] and now when I bring up my contacts list and select the address I want, it seems to do it alright, but when I send the email I immediately get a message from the system administrator: Your message did not reach some or all of the intended recipients. Subject: test 7 Sent: 21/10/2008 6:48 PM The following recipient(s) cannot be reached: on 21/10/2008 6:48 PM Invalid recipient my old laptop contact list had a column that showed SMTP for each individual contact, but the new contact list in vista does not have a column showing this - not sure if this is important or not any help wd be greatly appreciated regards - john --------------------- "Russ Valentine [MVP-Outlook]" wrote: "Tone" is a bit of a luxury in USENET groups where most of us have other jobs to do and precious little free time to devote to hand holding. The hand holding job belongs to PSS where users can pay for the services they receive. -- Russ Valentine [MVP-Outlook] "Rick Reuling" wrote in message ... I don't disagree with the warning you posted, it was rather the tone. Unfortunately as I'm sure you know in the IT field there are many who aren't really interested in being a professional and it's something of a long running joke. Saturday Night Live's "Nick Burns: Your Company's Computer Guy" sketches come to mind. They're only funny because of how many IT people really do act that way to the people who use the system. In my mind, if it wasn't for those users of the system there'd be no reason for an IT team at all. My apologies if I offended, that certainly wasn't my intent. Now back to the matter at hand. I did some research, and found in some other forums that this problem has not always existed with iPhone/iTunes. It may be due to something in the sync certainly, it may have been a change to the Outlook API introduced in a patch along the way. I reached out to some contacts I have and this is a known issue that is being addressed by engineering teams at Apple, and though I don't have confirmation I have heard they're working with Microsoft PSS to find the solution. Hopefully it's just a matter of time. In the meantime these workarounds should help, otherwise for people still leery I would suggest that they only update or add contacts from Outlook and then sync to their iPhone. Makes it tough to add a contact when you're |
#22
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Email Addresses Not Showing Up
Repeating: Do NOT import this file. That's how you corrupted your Outlook
profile in the first place and it will remain corrupt. Create a new Outlook profile, OPEN this file in the new profile, and then set it as your default. Restart Outlook and make sure your Contacts Folder has been enabled as an email address book in its properties. -- Russ Valentine [MVP-Outlook] "john" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: That is not what I asked. I asked you to open a Contact Record, which you do from your Contact Folder. Examine the email field there and see if that address is valid and underlined. If it is, then save and close that Contact Record and then try to send a message to that Contact and see if you get the same error. I did as you suggest and still got the error On the second issue, I was trying to determine if you have the original data file, not the one you created by exporting. Outlook was already using a data file which you could easily have copied and transferred. There is never any reason to create another data file by exporting. That is where the problems arise. I see what you are getting at I went back to the laptop and found the actual pst file my outlook 02 was using I copied it to my jumpdrive and imported it into vista outlook 07 I chose: use the imported file source if there were duplicates After this step I tested the use of a contact to send an email and still got the same problem thanks for your patience with me Russ ! -- Russ Valentine [MVP-Outlook] "john" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Now when you open a Contact Record and look at its email address, is it a valid address that is underlined? when I compose a new message and click the TO box it brings up my contact list - when I select the person I want and click the TO box in this window the address is underlined - when I click OK the TO box in my newly composed email has the seemingly correct underlined email address Between first exporting and then importing your Outlook data, you have most likely lost or corrupted it along the way. Do you still have access to the original data file? YES I still have the PST file that I imported into outlook 07 -- Russ Valentine [MVP-Outlook] "john" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Then start by telling me what you mean by "when I select an address from my contact list." Exactly what steps are you using here? I can probably figure some things out from that. I select the TO button in the message window and my list of contacts comes up - I select the one I want to send to and click the TO button and it gets transferred to the email I want to send, but when it gets sent I immediately get the sys admin message saying invalid recipient Also, since you imported this Outlook data file, doesn't that mean that the file from which you imported still exists? If so, how did you create and transfer this file? I created a pst file by exporting from my 2002 outlook on my xp prof laptop - then I copied this file to my jumpdrive and imported this file into my 2007 outlook on my vista desktop pc - this copied over all my old saved emails and all my contacts I still have this pst file that I imported into 2007 outlook -- Russ Valentine [MVP-Outlook] "john" wrote in message ... again thanks for replying Russ! I do not know how to tell if my contacts have VALID, RESOLVED addresses? they look like email addresses to me, but they don't seem to work to send email - if I manually type in an email address in the TO box it will send the correctly, but using the same address selected from my contacts list, it generates the system admin rejection of invalid recipient how do I find out how my address book is configured? it comes up with a list of contacts and it says my address book is empty? sorry I am not able to answer your queries regards - john "Russ Valentine [MVP-Outlook]" wrote: Well we can probably still fix it if you will answer my queries. -- Russ Valentine [MVP-Outlook] "john" wrote in message ... "Russ Valentine [MVP-Outlook]" wrote: Importing is not the correct way to transfer Outlook data. Check two things: what is the 'correct' way then? 1. See if your Contacts have valid, resolved email addresses they look like valid addresses - how do you tell if they are 'resolved'? 2. See how your Outlook Address Book is configured and whether it displays your Contacts correctly when you open it. when I click on 'address book' I get a list of contacts but the outlook address book is empty? not sure how to 'reconfigure' it? Do you back up your data? I'm guilty on this thanks for your prompt reply Russ regards - john --------------------------------------------------- -- Russ Valentine [MVP-Outlook] "john" wrote in message ... I am experiencing a problem sending emails using outlook 2007 [now using vista home premium on a new system] - I imported a pst file from outlook 2002 [was using xp prof on a laptop] and now when I bring up my contacts list and select the address I want, it seems to do it alright, but when I send the email I immediately get a message from the system administrator: Your message did not reach some or all of the intended recipients. Subject: test 7 Sent: 21/10/2008 6:48 PM The following recipient(s) cannot be reached: on 21/10/2008 6:48 PM Invalid recipient my old laptop contact list had a column that showed SMTP for each individual contact, but the new contact list in vista does not have a column showing this - not sure if this is important or not any help wd be greatly appreciated regards - john --------------------- "Russ Valentine [MVP-Outlook]" wrote: "Tone" is a bit of a luxury in USENET groups where most of us have other jobs to do and precious little free time to devote to hand holding. The hand holding job belongs to PSS where users can pay for the services they receive. -- Russ Valentine [MVP-Outlook] "Rick Reuling" wrote in message ... I don't disagree with the warning you posted, it was rather the tone. Unfortunately as I'm sure you know in the IT field there are many who aren't really interested in being a professional and it's something of a long running joke. Saturday Night Live's "Nick Burns: Your Company's Computer Guy" sketches come to mind. They're only funny because of how many IT people really do act that way to the people who use the system. In my mind, if it wasn't for those users of the system there'd be no reason for an IT team at all. My apologies if I offended, that certainly wasn't my intent. Now back to the matter at hand. I did some research, and found in some other forums that this problem has not always existed with iPhone/iTunes. It may be due to something in the sync certainly, it may have been a change to the Outlook API introduced in a patch along the way. I reached out to some contacts I have and this is a known issue that is being addressed by engineering teams at Apple, and though I don't have confirmation I have heard they're working with Microsoft PSS to find the solution. Hopefully it's just a matter of time. In the meantime these workarounds should help, otherwise for people still leery I would suggest that they only update or add contacts from Outlook and then sync to their iPhone. Makes it tough to add a contact when you're |
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