Outlook 2007 does not show Contacts list in e-Mail "To" button

Russ,

I am double checking the procedure in your caveat. You say "remove the PST
file from the Outlook profile (by closing it)". Am I correct in saying that I
go to Control Panel/Mail/Profiles and then delete the old (in my case named
Outlook) profile? Or have got the procedure wrong?

"Russ Valentine [MVP-Outlook]" wrote:

It would be fine with just one caveat. Make sure you remove the PST file
from the Outlook profile (by closing it) before you remove it from your hard
drive. If you don't, you will corrupt your Outlook profile again.
--
Russ Valentine
[MVP-Outlook]
"BobRob" wrote in message
...
Russ,

An afterthought. As I like to keep computers neat and tidy I expect it is
OK
to remove the original profile (Outlook) and also the PST files I created
during my problem solving attempts - Outlook 1 and Outlook 2. This would
leave my new profile and the single PST file OUtlook. Please let me know
if
you agree.

Many thanks again. I don't know what folks like me would do without help
from peope like you. You are gems.

"BobRob" wrote:

Russ,
Many thanks for your help. All is working oK now

"Russ Valentine [MVP-Outlook]" wrote:

File Open Outlook Data File...
Browse to the location of the PST file and open it.
Tools Account Settings Data Files to set it as the default.
Restart Outlook.
--
Russ Valentine
[MVP-Outlook]
"BobRob" wrote in message
...
Russ,

I am missing something in your instructions. How do I open the PST
file I
want to use and then how do I select it as the default.? I can open
the
PST
file starting My Computer / C /etc/ Microsoft / Outlook / but then I
get
lost
as to how to select the PST file. Please talk me through this phase
step
by
step. Many thanks.

"Russ Valentine [MVP-Outlook]" wrote:

Sure. First make sure the new profile has a unique name. This new
profile
will create a new PST file and set it as it's default. All you need
to do
is
open the PST file you want to use and make it the default. Then
restart
Outlook and close the previous default PST file. You should then be
able
to
enable your Contact Folder as an email address book.
--
Russ Valentine
[MVP-Outlook]
"BobRob" wrote in message
...
Russ,

Creating the new Profile was easy but configuring it to read outr
old
data
store caused me problems which I thought I had overcome. Could you
please
guide me as to how to do this configuration? Many thanks.

"Russ Valentine [MVP-Outlook]" wrote:

State how you created your new profile connected it to your data
source.
Your profile is still corrupt.
--
Russ Valentine
[MVP-Outlook]
"BobRob" wrote in message
...
Fremont,

Thanks for your suggestion but I am afraid it does not provide
a
solution.
Anybody got any other ideas? Why is the tick box greyed out? By
the
tick
box
I mean the one in Contact properties "use as an e-mail address
book".

"Fremont" wrote:

I've got the answer:
Click the Mail icon in Control Panel
Choose outlook as the profile when starting outlook
Then see what happens.
--
Fremont


"BobRob" wrote:

Milly,

I set up a new profile and configered it to read the
original
Outlook
data
file, as you sugggested. However, when I went to mark the
Contact
folder for
use as an e-mail address book. The tick box was ticked but
still
greyed
out.
The result is that the list box is blank when you press the
"To"
button
in a
new e-mail. Any other suggestions?

"BobRob" wrote:

Milly,

I will try this solution next time I help the lady out.
Will
let
you
know
how I get on.

"Milly Staples [MVP - Outlook]" wrote:

You may need to set up a new mail profile to resolve
this
issue.
Control
Panel-Mail Icon-Profiles-New. Do not copy the old
profile.
Configure
the new profile to use your old data store.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion
intact.
How to ask a question:
http://support.microsoft.com/KB/555375


After furious head scratching, BobRob asked:

| Russ,
|
| I spoke too soon. I am helping a lady (new to
computing)
get
up
and
| running with Outlook 2007 and I thought your reference
would
sort
the
| problem out BUT no success.
|
| Under the Address Book tab it shows as Contacts so I
went
to
mark
the
| Contact folder for use as an e-mail address book. The
tick
box
was
| ticked BUT greyed out. So I thought we had been
succesful
but
no.
|
| Where can you suggest I try next to solve the problem
of
the
Contacts
| not being listed when the "To" button is pressed in an
e-mail?
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| You're welcome. Glad it worked. A lot of users have
trouble
with
the
|| Outlook Address Book in Outlook 2007 if they didn't
migrate
their
|| data correctly. Glad you did.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| "BobRob" wrote in
message
||
...
||| Russ,
|||
||| Thanks for your very prompt reply. All now OK
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| You failed to configure the Outlook Address Book
Service
correctly
|||| in this
|||| profile.
||||
http://support.microsoft.com/default...Product=ol2002
||||
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| "BobRob" wrote
in
message
||||
news ||||| In Outlook 2007 when I press the "To" button in a
new
mail
||||| mesage my Contact
||||| list does not show. The list box s blank.
|||||
||||| I can I make my Contact list show.