Outlook will receive e-mails but not send

I work from home and my e-mail account is linked to the company I work for
over seas. They have done something that will allow me to send and receive
e-mails to my client based version of Outlook 2007. Now, when I am on the
road... I travel frequently for work, Outlook will not send my e-mails for
me. I can receive them just fine, but I have to log into OW in order to
send. Its quite frustrating. At one point, I was able to send the e-mails
just fine. I have contacted our IT folks and they seem to have no idea what
the issue could be. My outlook account is setup using an IMAP account as
suggested by my employer. I have the box checked off to have "My outgoing
server (SMTP) requires authentication" checked off, and it uses the same
settings as the incoming server. Someone told me it could be my Virus
Protection. I had McAfee. I have since uninstalled it and have the same
issues. Any guidance will be appreciated.

What does the error message show when trying to send. Can you post the error as per
verbatim. Also which port is being used for sending at present

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"poonam" wrote in message
...
I work from home and my e-mail account is linked to the company I work for
over seas. They have done something that will allow me to send and receive
e-mails to my client based version of Outlook 2007. Now, when I am on the
road... I travel frequently for work, Outlook will not send my e-mails for
me. I can receive them just fine, but I have to log into OW in order to
send. Its quite frustrating. At one point, I was able to send the e-mails
just fine. I have contacted our IT folks and they seem to have no idea what
the issue could be. My outlook account is setup using an IMAP account as
suggested by my employer. I have the box checked off to have "My outgoing
server (SMTP) requires authentication" checked off, and it uses the same
settings as the incoming server. Someone told me it could be my Virus
Protection. I had McAfee. I have since uninstalled it and have the same
issues. Any guidance will be appreciated.

Peter,

I am using Port 25 for sending. the error code I get is 0x800CC0F

"Peter Foldes" wrote:

What does the error message show when trying to send. Can you post the error as per
verbatim. Also which port is being used for sending at present

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"poonam" wrote in message
...
I work from home and my e-mail account is linked to the company I work for
over seas. They have done something that will allow me to send and receive
e-mails to my client based version of Outlook 2007. Now, when I am on the
road... I travel frequently for work, Outlook will not send my e-mails for
me. I can receive them just fine, but I have to log into OW in order to
send. Its quite frustrating. At one point, I was able to send the e-mails
just fine. I have contacted our IT folks and they seem to have no idea what
the issue could be. My outlook account is setup using an IMAP account as
suggested by my employer. I have the box checked off to have "My outgoing
server (SMTP) requires authentication" checked off, and it uses the same
settings as the incoming server. Someone told me it could be my Virus
Protection. I had McAfee. I have since uninstalled it and have the same
issues. Any guidance will be appreciated.

.

poonam wrote:


I am using Port 25 for sending. the error code I get is 0x800CC0F




For IMAP you should be using port 587
http://www.mostlygeek.com/tech/smtp-on-port-587/comment-page-1/ and
also you need to ask your IT guys whether or not the following are required:

1) This connection requires secure connection (SSL);

You say you can receive incoming mails, could you tell us which port
have you used? Generally it should be 143. Also, tell us whether you
have checked:

1) This server requires secure connection (SSL)

I suggest put in port 587 for Outgoing mail and also check the box that
asks you about SSL connection.

Let us know if it worked.

That is fine that it say's 0x800CC0F error. But what is the complete error message
(AGAIN as per verbatim.)

If you tried the suggested fixes by 20100208 and it still has the issue post back
with the complete error


--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"poonam" wrote in message
...
Peter,

I am using Port 25 for sending. the error code I get is 0x800CC0F

"Peter Foldes" wrote:

What does the error message show when trying to send. Can you post the error as
per
verbatim. Also which port is being used for sending at present

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"poonam" wrote in message
...
I work from home and my e-mail account is linked to the company I work for
over seas. They have done something that will allow me to send and receive
e-mails to my client based version of Outlook 2007. Now, when I am on the
road... I travel frequently for work, Outlook will not send my e-mails for
me. I can receive them just fine, but I have to log into OW in order to
send. Its quite frustrating. At one point, I was able to send the e-mails
just fine. I have contacted our IT folks and they seem to have no idea what
the issue could be. My outlook account is setup using an IMAP account as
suggested by my employer. I have the box checked off to have "My outgoing
server (SMTP) requires authentication" checked off, and it uses the same
settings as the incoming server. Someone told me it could be my Virus
Protection. I had McAfee. I have since uninstalled it and have the same
issues. Any guidance will be appreciated.

.

This is the message I get:

"Outlook cannot connect to your outgoing (SMTP) e-mail server. If you
continue to receive this message, contact your server admin or internet
service provider."

I switched to port 587 with SSL selected. Before it was 143 on Auto...
which works from home but no where else.

The internet at home works fine for me so I don't think it is my internet
service provider. Actually, I think out IT guys made an exception for my
ISP so that I can use Outlook. Any other suggestions... PLEASE?

"Peter Foldes" wrote:

That is fine that it say's 0x800CC0F error. But what is the complete error message
(AGAIN as per verbatim.)

If you tried the suggested fixes by 20100208 and it still has the issue post back
with the complete error


--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"poonam" wrote in message
...
Peter,

I am using Port 25 for sending. the error code I get is 0x800CC0F

"Peter Foldes" wrote:

What does the error message show when trying to send. Can you post the error as
per
verbatim. Also which port is being used for sending at present

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"poonam" wrote in message
...
I work from home and my e-mail account is linked to the company I work for
over seas. They have done something that will allow me to send and receive
e-mails to my client based version of Outlook 2007. Now, when I am on the
road... I travel frequently for work, Outlook will not send my e-mails for
me. I can receive them just fine, but I have to log into OW in order to
send. Its quite frustrating. At one point, I was able to send the e-mails
just fine. I have contacted our IT folks and they seem to have no idea what
the issue could be. My outlook account is setup using an IMAP account as
suggested by my employer. I have the box checked off to have "My outgoing
server (SMTP) requires authentication" checked off, and it uses the same
settings as the incoming server. Someone told me it could be my Virus
Protection. I had McAfee. I have since uninstalled it and have the same
issues. Any guidance will be appreciated.

.


.

Sorry, 143 for incoming... on Auto and 25 on outgoing on Auto which worked
from home.

Switching 25 to 587 SSL did not work.

"poonam" wrote:

This is the message I get:

"Outlook cannot connect to your outgoing (SMTP) e-mail server. If you
continue to receive this message, contact your server admin or internet
service provider."

I switched to port 587 with SSL selected. Before it was 143 on Auto...
which works from home but no where else.

The internet at home works fine for me so I don't think it is my internet
service provider. Actually, I think out IT guys made an exception for my
ISP so that I can use Outlook. Any other suggestions... PLEASE?

"Peter Foldes" wrote:

That is fine that it say's 0x800CC0F error. But what is the complete error message
(AGAIN as per verbatim.)

If you tried the suggested fixes by 20100208 and it still has the issue post back
with the complete error


--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"poonam" wrote in message
...
Peter,

I am using Port 25 for sending. the error code I get is 0x800CC0F

"Peter Foldes" wrote:

What does the error message show when trying to send. Can you post the error as
per
verbatim. Also which port is being used for sending at present

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"poonam" wrote in message
...
I work from home and my e-mail account is linked to the company I work for
over seas. They have done something that will allow me to send and receive
e-mails to my client based version of Outlook 2007. Now, when I am on the
road... I travel frequently for work, Outlook will not send my e-mails for
me. I can receive them just fine, but I have to log into OW in order to
send. Its quite frustrating. At one point, I was able to send the e-mails
just fine. I have contacted our IT folks and they seem to have no idea what
the issue could be. My outlook account is setup using an IMAP account as
suggested by my employer. I have the box checked off to have "My outgoing
server (SMTP) requires authentication" checked off, and it uses the same
settings as the incoming server. Someone told me it could be my Virus
Protection. I had McAfee. I have since uninstalled it and have the same
issues. Any guidance will be appreciated.

.


.

"20100208" wrote in message
...

For IMAP you should be using port 587
http://www.mostlygeek.com/tech/smtp-on-port-587/comment-page-1/ and also
you need to ask your IT guys whether or not the following are required:

Port 587 has nothing to do with IMAP. Port 587 is strictly an SMTP port, not
an IMAP port.

1) This connection requires secure connection (SSL);

You say you can receive incoming mails, could you tell us which port have
you used? Generally it should be 143. Also, tell us whether you have
checked:

1) This server requires secure connection (SSL)

I suggest put in port 587 for Outgoing mail and also check the box that asks
you about SSL connection.

Apart form the protocol misstatement, this advice is good.
--
Brian Tillman [MVP-Outlook]

"poonam" wrote in message
...

I switched to port 587 with SSL selected. Before it was 143 on Auto...
which works from home but no where else.

Port 143 is for IMAP incoming connections. It is not for SMTP outgoing
connections. This port will never work for the outgoing server.
--
Brian Tillman [MVP-Outlook]

"poonam" wrote in message
...

Sorry, 143 for incoming... on Auto and 25 on outgoing on Auto which worked
from home.

Switching 25 to 587 SSL did not work.

So, who is your mail provider?
--
Brian Tillman [MVP-Outlook]