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sending to most recent sent email address



 
 
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  #1  
Old November 17th, 2006, 10:42 PM posted to microsoft.public.outlook.contacts
aksaks
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Posts: 1
Default sending to most recent sent email address


Ingressor might be a good product, but I wouldn't know because their
customer service is TERRIBLE and rude.

I downloaded the software, and the code they emailed me to unlock it
did not work. Randy kept insisting that I had "clearly" tried to
download it to more than one computer (in other words, steal their
software), and would not give me another one, or work with me to try
and figure out what had happened. He said that he wouldn't give me a
phone number to speak on the phone to try and figure out the
discrepancy because he didnt want to "waste time on it."

Randy would only insist that I was trying to cheat him out of money,
because he "knows how their software works" insisting that I had tried
to download the product to more than one computer. I kept telling him
that I only own one computer, so there had to be a discrepancy, and
suggested that he try and look up whether the activation code I was
sent had ever been used. He never responded ot this suggestion, and
insisted that I was wrong and he was right. He is patronizing,
unhelpful, and accusatory of a customer who was only trying to use his
product - in addition to being incredibly rude and (I assume) insecure.


Ultimately, I won the disputed charge with American Express after
sending them copies of our email exchanges. Be wary of dealing with
this company, as their customer service is horrendous and you might
never receive the product you paid for.


--
aksaks
  #2  
Old November 20th, 2006, 03:38 PM posted to microsoft.public.outlook.contacts
Brian Tillman
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Posts: 21,988
Default sending to most recent sent email address

aksaks wrote:

Ingressor might be a good product, but I wouldn't know because their
customer service is TERRIBLE and rude.


If all your addresses are Internet addresses and the manipulations you wish
to make on the NK2 file are relatively limited, this free tool may prove
helpful: http://www.nk2.info/
--
Brian Tillman

 




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