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Disconnect Problems with Sending Email
Hi folks!
Initial Setup: I had a Windows 2000 and Outlook 2000 setup using a 56k modem for dialup. Problem: Receiving mail including large attachments works fine. If I use Word as the email editor and/or try sending attachments the sending hangs at various % (depending on the no of attachments) and then eventually (after about 30 secs or so) disconnects the dialup connection and then reports errors (obviously!) As I said I can send normal emails without any problems. I can also download (havent tried uploading) files with no problems. 2nd Stup: The PC has been rebuilt using Windows XP and Outlook 2002 with same modem for dialup. Problem: Exactly the same as before. Are there any known problems in this area? My next step is to start looking at hardware ie the modem, although it is a relatively new modem and I had disconnection (I assumed line dropout problems) with a previous modem I had, prompting me to replace the modem. Can a new one fail so quickly? and only in one direction - sending? I can browse the web without problems, and download files concurrently. CHeers expectantly.... Jeff from the great land down under! |
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On Tue, 18 Jan 2005 09:05:01 +0800, jeff wrote:
Initial Setup: I had a Windows 2000 and Outlook 2000 setup using a 56k modem for dialup. Problem: Receiving mail including large attachments works fine. If I use Word as the email editor and/or try sending attachments the sending hangs at various % (depending on the no of attachments) and then eventually (after about 30 secs or so) disconnects the dialup connection and then reports errors (obviously!) As I said I can send normal emails without any problems. I can also download (havent tried uploading) files with no problems. Sounds suspiciously like an anti-virus program getting in the way. Do you have an anti-virus program scanning outgoing email? If so, disable that scan (which may require uninstalling that program and then reinstalling without the scanning options). -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights |
#3
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Jeff
Yes, I had previously a version of McAffee virus-scan and on the new setup I am using Trend Micro's PC-cillin which is scanning outgaing and incoming mail and attachments. It does pause and say it is scanning the attachments and then shortly after the disconnect occurs. I will try your suggestion and see what happens. cheers jeff "Jeff Stephenson [MSFT]" wrote in message . com... On Tue, 18 Jan 2005 09:05:01 +0800, jeff wrote: Initial Setup: I had a Windows 2000 and Outlook 2000 setup using a 56k modem for dialup. Problem: Receiving mail including large attachments works fine. If I use Word as the email editor and/or try sending attachments the sending hangs at various % (depending on the no of attachments) and then eventually (after about 30 secs or so) disconnects the dialup connection and then reports errors (obviously!) As I said I can send normal emails without any problems. I can also download (havent tried uploading) files with no problems. Sounds suspiciously like an anti-virus program getting in the way. Do you have an anti-virus program scanning outgoing email? If so, disable that scan (which may require uninstalling that program and then reinstalling without the scanning options). -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights |
#4
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Jeff
I have tried disabling outgoing scanning with no luck...modem still disconnects.... I am now trying attaching a document to a hotmail account (thus testing sending large files thru the modem) and will see how that goes. Otherwise, im going to throw some money into the black hole and buy another modem! I will keep this thread informed. cheers Jeff "Jeff Stephenson [MSFT]" wrote in message . com... On Tue, 18 Jan 2005 09:05:01 +0800, jeff wrote: Initial Setup: I had a Windows 2000 and Outlook 2000 setup using a 56k modem for dialup. Problem: Receiving mail including large attachments works fine. If I use Word as the email editor and/or try sending attachments the sending hangs at various % (depending on the no of attachments) and then eventually (after about 30 secs or so) disconnects the dialup connection and then reports errors (obviously!) As I said I can send normal emails without any problems. I can also download (havent tried uploading) files with no problems. Sounds suspiciously like an anti-virus program getting in the way. Do you have an anti-virus program scanning outgoing email? If so, disable that scan (which may require uninstalling that program and then reinstalling without the scanning options). -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights |
#5
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On Tue, 18 Jan 2005 20:07:31 +0800, jeff wrote:
I have tried disabling outgoing scanning with no luck...modem still disconnects.... I am now trying attaching a document to a hotmail account (thus testing sending large files thru the modem) and will see how that goes. Otherwise, im going to throw some money into the black hole and buy another modem! I will keep this thread informed. I wouldn't feed the black hole just yet. Did you disable outgoing scanning by just checking some option, or by an uninstall/reinstall method? Norton anti-virus, at least, seems to still latch onto the outgoing mail unless you do an uninstall/reinstall. Do you have Outlook set up to disconnect once it's finished sending? -- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights |
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