|
| If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|||||||
|
|
Thread Tools | Display Modes |
|
#1
November 19th, 2008, 11:19 AM
posted to microsoft.public.office.setup
|
|||
|
|||
Product Key not working on Vista Laptop
I have recently purchased Office Ultimate for Students and obtained the 25
digit Product Key by email. When I tried to install the software on my laptop (running Vista) the entry of the Product Key said "incorrect key -please re-enter!" - I retried and even cut'n'paste from the email but still the same result. To test it further I partially installed the software on my home computer (running XP Pro) and the Product Key was accepted as OK and allowed me to proceed, although I did not install. I have since tested the installation up to the Product Key entry on another PC running XP and it accepted the entry. Initially I downloaded the software onto an XP Pro based PC then copied it via: memory stick, cd and across the network to my laptop but on each occasion I get the "incorrect Product Key" message. Can anybody offer any help to get the product installed. Many thanks Frank Hill 
|
|
#2
November 19th, 2008, 01:33 PM
posted to microsoft.public.office.setup
|
|||
|
|||
|
Product Key not working on Vista Laptop
You dont have a trial installed, that you failed to uninstall do you?
"hilly1609" wrote in message ... I have recently purchased Office Ultimate for Students and obtained the 25 digit Product Key by email. When I tried to install the software on my laptop (running Vista) the entry of the Product Key said "incorrect key -please re-enter!" - I retried and even cut'n'paste from the email but still the same result. To test it further I partially installed the software on my home computer (running XP Pro) and the Product Key was accepted as OK and allowed me to proceed, although I did not install. I have since tested the installation up to the Product Key entry on another PC running XP and it accepted the entry. Initially I downloaded the software onto an XP Pro based PC then copied it via: memory stick, cd and across the network to my laptop but on each occasion I get the "incorrect Product Key" message. Can anybody offer any help to get the product installed. Many thanks Frank Hill
|
|
#3
November 19th, 2008, 01:50 PM
posted to microsoft.public.office.setup
|
|||
|
|||
|
Product Key not working on Vista Laptop
Hi DL,
I had a version of Works on prior to this instalation but I don't think there was a 2007 Trial. Would that affect the installation? Cheers, Frank Hill "DL" wrote: You dont have a trial installed, that you failed to uninstall do you? "hilly1609" wrote in message ... I have recently purchased Office Ultimate for Students and obtained the 25 digit Product Key by email. When I tried to install the software on my laptop (running Vista) the entry of the Product Key said "incorrect key -please re-enter!" - I retried and even cut'n'paste from the email but still the same result. To test it further I partially installed the software on my home computer (running XP Pro) and the Product Key was accepted as OK and allowed me to proceed, although I did not install. I have since tested the installation up to the Product Key entry on another PC running XP and it accepted the entry. Initially I downloaded the software onto an XP Pro based PC then copied it via: memory stick, cd and across the network to my laptop but on each occasion I get the "incorrect Product Key" message. Can anybody offer any help to get the product installed. Many thanks Frank Hill
|
|
#4
November 19th, 2008, 02:43 PM
posted to microsoft.public.office.setup
|
|||
|
|||
|
Product Key not working on Vista Laptop
A trial version would render installing from CD hopeless
Check your Add/Remove dialogue and or Programs for any MS Office installations "hilly1609" wrote in message ... Hi DL, I had a version of Works on prior to this instalation but I don't think there was a 2007 Trial. Would that affect the installation? Cheers, Frank Hill "DL" wrote: You dont have a trial installed, that you failed to uninstall do you? "hilly1609" wrote in message ... I have recently purchased Office Ultimate for Students and obtained the 25 digit Product Key by email. When I tried to install the software on my laptop (running Vista) the entry of the Product Key said "incorrect key -please re-enter!" - I retried and even cut'n'paste from the email but still the same result. To test it further I partially installed the software on my home computer (running XP Pro) and the Product Key was accepted as OK and allowed me to proceed, although I did not install. I have since tested the installation up to the Product Key entry on another PC running XP and it accepted the entry. Initially I downloaded the software onto an XP Pro based PC then copied it via: memory stick, cd and across the network to my laptop but on each occasion I get the "incorrect Product Key" message. Can anybody offer any help to get the product installed. Many thanks Frank Hill
|
|
#5
November 20th, 2008, 09:39 AM
posted to microsoft.public.office.setup
|
|||
|
|||
|
Product Key not working on Vista Laptop
Hi DL,
I checked the Control PanelPrograms & Features and I have cleared a trial version of Office 2007, an Office Activation Assistant and Microsoft Works out the system and checked in Program Files that there are no residual files - I then ran a Registry cleaning product that found a number of faults - rebooted the PC and the Product Key was still rejected more than once. I checked the email once again to make sure I was entering it the Key correctly but to no avail. It feels as though there is an entry in the Registry that is conflicting with the installation routine and in the past (with other products) MS have provided a software fix that clears the problem - is there anything available that would resolve this problem or can you suggest some action I can take that will allow me to install the software correctly? Many thanks for your help, Frank "DL" wrote: A trial version would render installing from CD hopeless Check your Add/Remove dialogue and or Programs for any MS Office installations "hilly1609" wrote in message ... Hi DL, I had a version of Works on prior to this instalation but I don't think there was a 2007 Trial. Would that affect the installation? Cheers, Frank Hill "DL" wrote: You dont have a trial installed, that you failed to uninstall do you? "hilly1609" wrote in message ... I have recently purchased Office Ultimate for Students and obtained the 25 digit Product Key by email. When I tried to install the software on my laptop (running Vista) the entry of the Product Key said "incorrect key -please re-enter!" - I retried and even cut'n'paste from the email but still the same result. To test it further I partially installed the software on my home computer (running XP Pro) and the Product Key was accepted as OK and allowed me to proceed, although I did not install. I have since tested the installation up to the Product Key entry on another PC running XP and it accepted the entry. Initially I downloaded the software onto an XP Pro based PC then copied it via: memory stick, cd and across the network to my laptop but on each occasion I get the "incorrect Product Key" message. Can anybody offer any help to get the product installed. Many thanks Frank Hill
|
|
#6
November 20th, 2008, 12:43 PM
posted to microsoft.public.office.setup
|
|||
|
|||
|
Product Key not working on Vista Laptop
Generaly reg cleaners are snake oil and can do more damage than they fix
There is an MS KB Article on manual removal of Office 2007 http://support.microsoft.com/kb/928218/en-us You might want to check through this for any remnents remaining on your system. http://support.microsoft.com/kb/924619 may also be relevent (note free support for installation problems section) "hilly1609" wrote in message news  Hi DL, I checked the Control PanelPrograms & Features and I have cleared a trial version of Office 2007, an Office Activation Assistant and Microsoft Works out the system and checked in Program Files that there are no residual files - I then ran a Registry cleaning product that found a number of faults - rebooted the PC and the Product Key was still rejected more than once. I checked the email once again to make sure I was entering it the Key correctly but to no avail. It feels as though there is an entry in the Registry that is conflicting with the installation routine and in the past (with other products) MS have provided a software fix that clears the problem - is there anything available that would resolve this problem or can you suggest some action I can take that will allow me to install the software correctly? Many thanks for your help, Frank "DL" wrote: A trial version would render installing from CD hopeless Check your Add/Remove dialogue and or Programs for any MS Office installations "hilly1609" wrote in message ... Hi DL, I had a version of Works on prior to this instalation but I don't think there was a 2007 Trial. Would that affect the installation? Cheers, Frank Hill "DL" wrote: You dont have a trial installed, that you failed to uninstall do you? "hilly1609" wrote in message ... I have recently purchased Office Ultimate for Students and obtained the 25 digit Product Key by email. When I tried to install the software on my laptop (running Vista) the entry of the Product Key said "incorrect key -please re-enter!" - I retried and even cut'n'paste from the email but still the same result. To test it further I partially installed the software on my home computer (running XP Pro) and the Product Key was accepted as OK and allowed me to proceed, although I did not install. I have since tested the installation up to the Product Key entry on another PC running XP and it accepted the entry. Initially I downloaded the software onto an XP Pro based PC then copied it via: memory stick, cd and across the network to my laptop but on each occasion I get the "incorrect Product Key" message. Can anybody offer any help to get the product installed. Many thanks Frank Hill
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
