If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Error 1402 - Office 2007 Enterprise Install
I am running Windows 7 Home Premium on a Dell Inspiron 14. I am
troubleshooting this problem for a home user who recently set up this laptop himself with one user as a Admin equivalent. He loaded MS Office Small Business Edition 2003 to use MS Word. I have attempted to uninstall this product through the Control panel and inserting the CD and using the uninstall option. I receive the this error message: Error 1402. Setup cannot open the registry key HKEY_LOCAL_MACHINE32/SOFTWARE/MICROSOFT/OFFICE/11.0/COMMON/GENERAL Verify that you have sufficient permissions to access the registry or contact your computer manufacturer's product support for product asistance. I have also attampted to create another admin equivalent user to perform the uninstall in both methods with the same results of the Error code 1402. I have also attempted to perform this uninstall process using RUNAS Administrator and it retirns the error code 1402. I look forward to your support. Update 1: From matt633way. I was able to remove the MS Office small Bus Ed 2003 using the MS Office Installer Cleanup Utility. I attempted to install MS Office 2007 Enterprise as the Admin equivalent User. It ran to almost completion when I received the folowing message: Microsoft Office Enterprise 2007 encountered an error during setup. Error 1402. Setup cannot open the registry key HKEY_LOCAL_MACHINE32\SOFTWARE\MICROSFT\OFFICE\11.0 \COMMON\INSTALLROOT. Verify that you have sufficient permissions to access the registry or contact PSS, see C:\Users\AppData\Local\Temp\Setup00000978\PSS10R.C HM. Then I press the Close tab. Update 2: From matt633way. Registry key listed in Update 1 is not in Registry list. Was going to change permissions. Update 3: From a MS Support Specialist: I ran MS FixIt and at the Registry value Office added the Group Everyone and gave Full Control. Attempted to run setup from CD and received the permissions error message again and could not install Office 2007. |
#2
|
|||
|
|||
Error 1402 - Office 2007 Enterprise Install
matt
Update 3: From a MS Support Specialist: I ran MS FixIt and at the Registry value Office added the Group Everyone and gave Full Control. Attempted to run setup from CD and received the permissions error message again and could not install Office 2007. For you saying that you have Office 2007 Enterprise and what you posted as above, all I can say to is bullcrap. Office Enterprise is a VL version and it has it's own way to access MS. What you wrote above tells me that your Office Enterprise is a pirated version. -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "matt633way" wrote in message ... I am running Windows 7 Home Premium on a Dell Inspiron 14. I am troubleshooting this problem for a home user who recently set up this laptop himself with one user as a Admin equivalent. He loaded MS Office Small Business Edition 2003 to use MS Word. I have attempted to uninstall this product through the Control panel and inserting the CD and using the uninstall option. I receive the this error message: Error 1402. Setup cannot open the registry key HKEY_LOCAL_MACHINE32/SOFTWARE/MICROSOFT/OFFICE/11.0/COMMON/GENERAL Verify that you have sufficient permissions to access the registry or contact your computer manufacturer's product support for product asistance. I have also attampted to create another admin equivalent user to perform the uninstall in both methods with the same results of the Error code 1402. I have also attempted to perform this uninstall process using RUNAS Administrator and it retirns the error code 1402. I look forward to your support. Update 1: From matt633way. I was able to remove the MS Office small Bus Ed 2003 using the MS Office Installer Cleanup Utility. I attempted to install MS Office 2007 Enterprise as the Admin equivalent User. It ran to almost completion when I received the folowing message: Microsoft Office Enterprise 2007 encountered an error during setup. Error 1402. Setup cannot open the registry key HKEY_LOCAL_MACHINE32\SOFTWARE\MICROSFT\OFFICE\11.0 \COMMON\INSTALLROOT. Verify that you have sufficient permissions to access the registry or contact PSS, see C:\Users\AppData\Local\Temp\Setup00000978\PSS10R.C HM. Then I press the Close tab. Update 2: From matt633way. Registry key listed in Update 1 is not in Registry list. Was going to change permissions. Update 3: From a MS Support Specialist: I ran MS FixIt and at the Registry value Office added the Group Everyone and gave Full Control. Attempted to run setup from CD and received the permissions error message again and could not install Office 2007. |
#3
|
|||
|
|||
Error 1402 - Office 2007 Enterprise Install
"matt633way" wrote: I am running Windows 7 Home Premium on a Dell Inspiron 14. I am troubleshooting this problem for a home user who recently set up this laptop himself with one user as a Admin equivalent. He loaded MS Office Small Business Edition 2003 to use MS Word. I have attempted to uninstall this product through the Control panel and inserting the CD and using the uninstall option. I receive the this error message: Error 1402. Setup cannot open the registry key HKEY_LOCAL_MACHINE32/SOFTWARE/MICROSOFT/OFFICE/11.0/COMMON/GENERAL Verify that you have sufficient permissions to access the registry or contact your computer manufacturer's product support for product asistance. I have also attampted to create another admin equivalent user to perform the uninstall in both methods with the same results of the Error code 1402. I have also attempted to perform this uninstall process using RUNAS Administrator and it retirns the error code 1402. I look forward to your support. Update 1: From matt633way. I was able to remove the MS Office small Bus Ed 2003 using the MS Office Installer Cleanup Utility. I attempted to install MS Office 2007 Enterprise as the Admin equivalent User. It ran to almost completion when I received the folowing message: Microsoft Office Enterprise 2007 encountered an error during setup. Error 1402. Setup cannot open the registry key HKEY_LOCAL_MACHINE32\SOFTWARE\MICROSFT\OFFICE\11.0 \COMMON\INSTALLROOT. Verify that you have sufficient permissions to access the registry or contact PSS, see C:\Users\AppData\Local\Temp\Setup00000978\PSS10R.C HM. Then I press the Close tab. Update 2: From matt633way. Registry key listed in Update 1 is not in Registry list. Was going to change permissions. Update 3: From a MS Support Specialist: I ran MS FixIt and at the Registry value Office added the Group Everyone and gave Full Control. Attempted to run setup from CD and received the permissions error message again and could not install Office 2007. Solution: From matt633way: I decided to use the recovery CDs and reinstall Win 7, setup users, and reinstall factory apps, drivers, and MS Office 2007 Enterprise. |
Thread Tools | |
Display Modes | |
|
|