Open Outlook Contact - TAPI

All,

We have a 3Com NBX system in our office. I would like be able to open up a
MS Outlook contact record (from a public folder) when the phone rings. 3Com
provides a TAPI provider but I don't know where to really begin looking into
TAPI. I spent some time searching google and came up with some good links.
If anyone has some good links/books or pointer, please pass them along. I
prefer VB.Net

This open outlook contact is just a start. If and when I am sucessful, I
will build upon it.

I know there has to be something out there becasue I have seen a couple of
CRM packages do it.

Thanks,
Brian

You should be able to just point Outlook at your TAPI line. Go to Contacts,
click on a party and select Action | Call Contact | New Call and then click
"Dialing Options..." at the bottom. You should see all of your installed
TAPI lines. Select the line corresponding to the 3COM NBX.
--
Grant Schenck
http://grantschenck.tripod.com/

"Brian P. Hammer" sd wrote in message
...

All,

We have a 3Com NBX system in our office. I would like be able to open up
a MS Outlook contact record (from a public folder) when the phone rings.
3Com provides a TAPI provider but I don't know where to really begin
looking into TAPI. I spent some time searching google and came up with
some good links. If anyone has some good links/books or pointer, please
pass them along. I prefer VB.Net

This open outlook contact is just a start. If and when I am sucessful, I
will build upon it.

I know there has to be something out there becasue I have seen a couple of
CRM packages do it.

Thanks,
Brian

Grant,

Thanks for your reply. Got that portion. I am looking to write an app that
will look at the incomming caller's number and find the outlook contact in
any number of public folders. Once found, open the contact.

The largest issue I am having is the way Outlook formats the number versus
caller ID.

Thanks,
Brian

"Grant Schenck" wrote in message
...
You should be able to just point Outlook at your TAPI line. Go to
Contacts, click on a party and select Action | Call Contact | New Call and
then click "Dialing Options..." at the bottom. You should see all of your
installed TAPI lines. Select the line corresponding to the 3COM NBX.
--
Grant Schenck
http://grantschenck.tripod.com/

"Brian P. Hammer" sd wrote in message
...

All,

We have a 3Com NBX system in our office. I would like be able to open up
a MS Outlook contact record (from a public folder) when the phone rings.
3Com provides a TAPI provider but I don't know where to really begin
looking into TAPI. I spent some time searching google and came up with
some good links. If anyone has some good links/books or pointer, please
pass them along. I prefer VB.Net

This open outlook contact is just a start. If and when I am sucessful, I
will build upon it.

I know there has to be something out there becasue I have seen a couple
of CRM packages do it.

Thanks,
Brian

"Brian P. Hammer" sd schrieb im Newsbeitrag
...
The largest issue I am having is the way Outlook formats the number versus
caller ID.

Brian,
for this you may want to to take a look at lineTranslateAddress().
Please see MSDN for details.

Try it with TAPI Browser TB20 before starting to code anything yourself.
See my TAPI and TSPI FAQ:

Q: Where can I download TAPI Browser ?
http://www.i-b-a-m.de/Andreas_Marschall's_TAPI_and_TSPI_FAQ.htm#_Q:_Wher e_can

Q: Is there a user guide available for TAPI Browser TB20 ?
http://www.i-b-a-m.de/Andreas_Marschall's_TAPI_and_TSPI_FAQ.htm#_Q:_Is_t here_1

--
Best Regards
Andreas Marschall
Microsoft MVP for TAPI / Windows SDK
TAPI / TSP Developer and Tester
My TAPI and TSPI FAQ:
http://www.I-B-A-M.de/Andreas_Marschall's_TAPI_and_TSPI_FAQ.htm
My Toto® Tools (a collection of free, mostly TAPI related tools):
http://www.i-b-a-m.de/Andreas_Marschall's_Toto_Tools.htm
TAPI development around the world (Frappr! map):
http://www.frappr.com/TAPIaroundTheWorld
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