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#1
April 4th, 2008, 10:39 PM
posted to microsoft.public.access.forms
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Can I create a form and have it control programs?
Here is the situation.
In a Call Center environment, using Cisco as the workforce management tool and to enable agents to receive calls, is it possible to create a user-defined form that will enable users to place clients on hold (or go into a state of not being able to take calls) once a button is pushed on the form itself? 
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#2
April 5th, 2008, 06:32 AM
posted to microsoft.public.access.forms
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Can I create a form and have it control programs?
"Greg" wrote in message ... In a Call Center environment, using Cisco as the workforce management tool and to enable agents to receive calls, is it possible to create a user-defined form that will enable users to place clients on hold (or go into a state of not being able to take calls) once a button is pushed on the form itself? Cisco what?
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#3
April 7th, 2008, 10:37 PM
posted to microsoft.public.access.forms
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Can I create a form and have it control programs?
All I can remember right now, is that it's a VoIP system.
"Homer J Simpson" wrote: "Greg" wrote in message ... In a Call Center environment, using Cisco as the workforce management tool and to enable agents to receive calls, is it possible to create a user-defined form that will enable users to place clients on hold (or go into a state of not being able to take calls) once a button is pushed on the form itself? Cisco what?
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