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#11
September 2nd, 2009, 09:45 PM
posted to microsoft.public.publisher
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Error message: Publisher cannot open file
The page sorter shows up always but an exsisting .pub file containing reports
that we've created will not open at all. "Mary Sauer" wrote: I've about run out of suggestions. Is your profile okay? Can you right-click the Publisher icon and run as Administrator? Do the pages show up if you run as Administrator? Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/en-us Have you tried *Office Diagnostics* in the help menu? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... No I have the page sorter tabs "Mary Sauer" wrote: Irene, Some versions of Publisher 2007 were missing the status bar that had the sorter tabs, does this seem to be your issue? There is a registry fix for this he http://ed.mvps.org/Static.aspx?=Publisher/FAQs It is the sixth FAQ. -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... It has a default printer and the problem pesists. "JoAnn Paules" wrote: You need a default printer. Even if you don't have hooked up to a physical printer, install the drivers for one and see if that fixes your problem. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Irene" wrote in message ... No It is the full 2007 version. There is not a defaulft printer "Mary Sauer" wrote: Is this a trial version of Publisher? Are you certain you have not installed the service pack? Look at Help, About Microsoft Publisher. The SP2 MSO will be listed if it is installed. It seems strange a multiple page publication wouldn't open. Do you have a default printer? What happens if you select a different default printer in the Printer Folder? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... I did try that option before posting. "Don Schmidt" wrote: Mary offered this site for a solution just a few hours ago. http://support.microsoft.com/kb/928890/en-us -- Don - Publisher 2000® Vancouver, USA "Irene" wrote in message ... Version: Microsoft Publisher 2007 Not able to open some .pub file that contain more than one page. No problem if only 1 page. the error message I get is: Publisher cannot open the file I use a desktop but my co worker has same issue using a terminal. 
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#12
September 2nd, 2009, 10:04 PM
posted to microsoft.public.publisher
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Error message: Publisher cannot open file
How to troubleshoot a damaged publication in Publisher
http://support.microsoft.com/kb/198256/en-us Did you try all the other suggestions? Is your virus software current? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... The page sorter shows up always but an exsisting .pub file containing reports that we've created will not open at all. "Mary Sauer" wrote: I've about run out of suggestions. Is your profile okay? Can you right-click the Publisher icon and run as Administrator? Do the pages show up if you run as Administrator? Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/en-us Have you tried *Office Diagnostics* in the help menu? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... No I have the page sorter tabs "Mary Sauer" wrote: Irene, Some versions of Publisher 2007 were missing the status bar that had the sorter tabs, does this seem to be your issue? There is a registry fix for this he http://ed.mvps.org/Static.aspx?=Publisher/FAQs It is the sixth FAQ. -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... It has a default printer and the problem pesists. "JoAnn Paules" wrote: You need a default printer. Even if you don't have hooked up to a physical printer, install the drivers for one and see if that fixes your problem. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Irene" wrote in message ... No It is the full 2007 version. There is not a defaulft printer "Mary Sauer" wrote: Is this a trial version of Publisher? Are you certain you have not installed the service pack? Look at Help, About Microsoft Publisher. The SP2 MSO will be listed if it is installed. It seems strange a multiple page publication wouldn't open. Do you have a default printer? What happens if you select a different default printer in the Printer Folder? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... I did try that option before posting. "Don Schmidt" wrote: Mary offered this site for a solution just a few hours ago. http://support.microsoft.com/kb/928890/en-us -- Don - Publisher 2000® Vancouver, USA "Irene" wrote in message ... Version: Microsoft Publisher 2007 Not able to open some .pub file that contain more than one page. No problem if only 1 page. the error message I get is: Publisher cannot open the file I use a desktop but my co worker has same issue using a terminal.
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#13
September 2nd, 2009, 10:36 PM
posted to microsoft.public.publisher
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Error message: Publisher cannot open file
YEs I have a current virus software. Don't know if it makes much of a
difference but...when I pressed ctrl shift I the error code is 1100009 "Mary Sauer" wrote: How to troubleshoot a damaged publication in Publisher http://support.microsoft.com/kb/198256/en-us Did you try all the other suggestions? Is your virus software current? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... The page sorter shows up always but an exsisting .pub file containing reports that we've created will not open at all. "Mary Sauer" wrote: I've about run out of suggestions. Is your profile okay? Can you right-click the Publisher icon and run as Administrator? Do the pages show up if you run as Administrator? Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/en-us Have you tried *Office Diagnostics* in the help menu? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... No I have the page sorter tabs "Mary Sauer" wrote: Irene, Some versions of Publisher 2007 were missing the status bar that had the sorter tabs, does this seem to be your issue? There is a registry fix for this he http://ed.mvps.org/Static.aspx?=Publisher/FAQs It is the sixth FAQ. -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... It has a default printer and the problem pesists. "JoAnn Paules" wrote: You need a default printer. Even if you don't have hooked up to a physical printer, install the drivers for one and see if that fixes your problem. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Irene" wrote in message ... No It is the full 2007 version. There is not a defaulft printer "Mary Sauer" wrote: Is this a trial version of Publisher? Are you certain you have not installed the service pack? Look at Help, About Microsoft Publisher. The SP2 MSO will be listed if it is installed. It seems strange a multiple page publication wouldn't open. Do you have a default printer? What happens if you select a different default printer in the Printer Folder? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... I did try that option before posting. "Don Schmidt" wrote: Mary offered this site for a solution just a few hours ago. http://support.microsoft.com/kb/928890/en-us -- Don - Publisher 2000® Vancouver, USA "Irene" wrote in message ... Version: Microsoft Publisher 2007 Not able to open some .pub file that contain more than one page. No problem if only 1 page. the error message I get is: Publisher cannot open the file I use a desktop but my co worker has same issue using a terminal.
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#14
September 2nd, 2009, 11:48 PM
posted to microsoft.public.publisher
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Error message: Publisher cannot open file
That particular error code has to do with the HotFix we mentioned before. You
must have the service pack installed. Description of the Publisher 2007 hotfix package (Publisher.msp): June 30, 2009 http://support.microsoft.com/kb/972566/en-us -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... YEs I have a current virus software. Don't know if it makes much of a difference but...when I pressed ctrl shift I the error code is 1100009 "Mary Sauer" wrote: How to troubleshoot a damaged publication in Publisher http://support.microsoft.com/kb/198256/en-us Did you try all the other suggestions? Is your virus software current? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... The page sorter shows up always but an exsisting .pub file containing reports that we've created will not open at all. "Mary Sauer" wrote: I've about run out of suggestions. Is your profile okay? Can you right-click the Publisher icon and run as Administrator? Do the pages show up if you run as Administrator? Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/en-us Have you tried *Office Diagnostics* in the help menu? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... No I have the page sorter tabs "Mary Sauer" wrote: Irene, Some versions of Publisher 2007 were missing the status bar that had the sorter tabs, does this seem to be your issue? There is a registry fix for this he http://ed.mvps.org/Static.aspx?=Publisher/FAQs It is the sixth FAQ. -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... It has a default printer and the problem pesists. "JoAnn Paules" wrote: You need a default printer. Even if you don't have hooked up to a physical printer, install the drivers for one and see if that fixes your problem. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Irene" wrote in message ... No It is the full 2007 version. There is not a defaulft printer "Mary Sauer" wrote: Is this a trial version of Publisher? Are you certain you have not installed the service pack? Look at Help, About Microsoft Publisher. The SP2 MSO will be listed if it is installed. It seems strange a multiple page publication wouldn't open. Do you have a default printer? What happens if you select a different default printer in the Printer Folder? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... I did try that option before posting. "Don Schmidt" wrote: Mary offered this site for a solution just a few hours ago. http://support.microsoft.com/kb/928890/en-us -- Don - Publisher 2000® Vancouver, USA "Irene" wrote in message ... Version: Microsoft Publisher 2007 Not able to open some .pub file that contain more than one page. No problem if only 1 page. the error message I get is: Publisher cannot open the file I use a desktop but my co worker has same issue using a terminal.
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#15
September 3rd, 2009, 07:16 PM
posted to microsoft.public.publisher
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Error message: Publisher cannot open file
How can I check if I have the service pack installed? And what effect would
it have on our issue? "Mary Sauer" wrote: That particular error code has to do with the HotFix we mentioned before. You must have the service pack installed. Description of the Publisher 2007 hotfix package (Publisher.msp): June 30, 2009 http://support.microsoft.com/kb/972566/en-us -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... YEs I have a current virus software. Don't know if it makes much of a difference but...when I pressed ctrl shift I the error code is 1100009 "Mary Sauer" wrote: How to troubleshoot a damaged publication in Publisher http://support.microsoft.com/kb/198256/en-us Did you try all the other suggestions? Is your virus software current? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... The page sorter shows up always but an exsisting .pub file containing reports that we've created will not open at all. "Mary Sauer" wrote: I've about run out of suggestions. Is your profile okay? Can you right-click the Publisher icon and run as Administrator? Do the pages show up if you run as Administrator? Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/en-us Have you tried *Office Diagnostics* in the help menu? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... No I have the page sorter tabs "Mary Sauer" wrote: Irene, Some versions of Publisher 2007 were missing the status bar that had the sorter tabs, does this seem to be your issue? There is a registry fix for this he http://ed.mvps.org/Static.aspx?=Publisher/FAQs It is the sixth FAQ. -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... It has a default printer and the problem pesists. "JoAnn Paules" wrote: You need a default printer. Even if you don't have hooked up to a physical printer, install the drivers for one and see if that fixes your problem. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Irene" wrote in message ... No It is the full 2007 version. There is not a defaulft printer "Mary Sauer" wrote: Is this a trial version of Publisher? Are you certain you have not installed the service pack? Look at Help, About Microsoft Publisher. The SP2 MSO will be listed if it is installed. It seems strange a multiple page publication wouldn't open. Do you have a default printer? What happens if you select a different default printer in the Printer Folder? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... I did try that option before posting. "Don Schmidt" wrote: Mary offered this site for a solution just a few hours ago. http://support.microsoft.com/kb/928890/en-us -- Don - Publisher 2000® Vancouver, USA "Irene" wrote in message ... Version: Microsoft Publisher 2007 Not able to open some .pub file that contain more than one page. No problem if only 1 page. the error message I get is: Publisher cannot open the file I use a desktop but my co worker has same issue using a terminal.
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#16
September 3rd, 2009, 07:37 PM
posted to microsoft.public.publisher
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Error message: Publisher cannot open file
I put that information in the fourth post of this thread...
On the toolbar, Help, About Microsoft Office Publisher, on the top of this screen will have the version and service pack information. -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... How can I check if I have the service pack installed? And what effect would it have on our issue? "Mary Sauer" wrote: That particular error code has to do with the HotFix we mentioned before. You must have the service pack installed. Description of the Publisher 2007 hotfix package (Publisher.msp): June 30, 2009 http://support.microsoft.com/kb/972566/en-us -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... YEs I have a current virus software. Don't know if it makes much of a difference but...when I pressed ctrl shift I the error code is 1100009 "Mary Sauer" wrote: How to troubleshoot a damaged publication in Publisher http://support.microsoft.com/kb/198256/en-us Did you try all the other suggestions? Is your virus software current? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... The page sorter shows up always but an exsisting .pub file containing reports that we've created will not open at all. "Mary Sauer" wrote: I've about run out of suggestions. Is your profile okay? Can you right-click the Publisher icon and run as Administrator? Do the pages show up if you run as Administrator? Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/en-us Have you tried *Office Diagnostics* in the help menu? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... No I have the page sorter tabs "Mary Sauer" wrote: Irene, Some versions of Publisher 2007 were missing the status bar that had the sorter tabs, does this seem to be your issue? There is a registry fix for this he http://ed.mvps.org/Static.aspx?=Publisher/FAQs It is the sixth FAQ. -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... It has a default printer and the problem pesists. "JoAnn Paules" wrote: You need a default printer. Even if you don't have hooked up to a physical printer, install the drivers for one and see if that fixes your problem. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Irene" wrote in message ... No It is the full 2007 version. There is not a defaulft printer "Mary Sauer" wrote: Is this a trial version of Publisher? Are you certain you have not installed the service pack? Look at Help, About Microsoft Publisher. The SP2 MSO will be listed if it is installed. It seems strange a multiple page publication wouldn't open. Do you have a default printer? What happens if you select a different default printer in the Printer Folder? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... I did try that option before posting. "Don Schmidt" wrote: Mary offered this site for a solution just a few hours ago. http://support.microsoft.com/kb/928890/en-us -- Don - Publisher 2000® Vancouver, USA "Irene" wrote in message ... Version: Microsoft Publisher 2007 Not able to open some .pub file that contain more than one page. No problem if only 1 page. the error message I get is: Publisher cannot open the file I use a desktop but my co worker has same issue using a terminal.
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#17
September 3rd, 2009, 09:55 PM
posted to microsoft.public.publisher
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Error message: Publisher cannot open file
Microsoft Office Publisher 2007 (12.0.6501.5000) SP2 MSO (12.0.6425.100)
"Mary Sauer" wrote: I put that information in the fourth post of this thread... On the toolbar, Help, About Microsoft Office Publisher, on the top of this screen will have the version and service pack information. -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... How can I check if I have the service pack installed? And what effect would it have on our issue? "Mary Sauer" wrote: That particular error code has to do with the HotFix we mentioned before. You must have the service pack installed. Description of the Publisher 2007 hotfix package (Publisher.msp): June 30, 2009 http://support.microsoft.com/kb/972566/en-us -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... YEs I have a current virus software. Don't know if it makes much of a difference but...when I pressed ctrl shift I the error code is 1100009 "Mary Sauer" wrote: How to troubleshoot a damaged publication in Publisher http://support.microsoft.com/kb/198256/en-us Did you try all the other suggestions? Is your virus software current? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... The page sorter shows up always but an exsisting .pub file containing reports that we've created will not open at all. "Mary Sauer" wrote: I've about run out of suggestions. Is your profile okay? Can you right-click the Publisher icon and run as Administrator? Do the pages show up if you run as Administrator? Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/en-us Have you tried *Office Diagnostics* in the help menu? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... No I have the page sorter tabs "Mary Sauer" wrote: Irene, Some versions of Publisher 2007 were missing the status bar that had the sorter tabs, does this seem to be your issue? There is a registry fix for this he http://ed.mvps.org/Static.aspx?=Publisher/FAQs It is the sixth FAQ. -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... It has a default printer and the problem pesists. "JoAnn Paules" wrote: You need a default printer. Even if you don't have hooked up to a physical printer, install the drivers for one and see if that fixes your problem. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Irene" wrote in message ... No It is the full 2007 version. There is not a defaulft printer "Mary Sauer" wrote: Is this a trial version of Publisher? Are you certain you have not installed the service pack? Look at Help, About Microsoft Publisher. The SP2 MSO will be listed if it is installed. It seems strange a multiple page publication wouldn't open. Do you have a default printer? What happens if you select a different default printer in the Printer Folder? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... I did try that option before posting. "Don Schmidt" wrote: Mary offered this site for a solution just a few hours ago. http://support.microsoft.com/kb/928890/en-us -- Don - Publisher 2000® Vancouver, USA "Irene" wrote in message ... Version: Microsoft Publisher 2007 Not able to open some .pub file that contain more than one page. No problem if only 1 page. the error message I get is: Publisher cannot open the file I use a desktop but my co worker has same issue using a terminal.
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#18
September 3rd, 2009, 11:43 PM
posted to microsoft.public.publisher
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Error message: Publisher cannot open file
You definitely have the service pack (SP2 MSO). Your next step is to install the
hotfix. It is here. http://support.microsoft.com/kb/972566/ -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... Microsoft Office Publisher 2007 (12.0.6501.5000) SP2 MSO (12.0.6425.100) "Mary Sauer" wrote: I put that information in the fourth post of this thread... On the toolbar, Help, About Microsoft Office Publisher, on the top of this screen will have the version and service pack information. -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... How can I check if I have the service pack installed? And what effect would it have on our issue? "Mary Sauer" wrote: That particular error code has to do with the HotFix we mentioned before. You must have the service pack installed. Description of the Publisher 2007 hotfix package (Publisher.msp): June 30, 2009 http://support.microsoft.com/kb/972566/en-us -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... YEs I have a current virus software. Don't know if it makes much of a difference but...when I pressed ctrl shift I the error code is 1100009 "Mary Sauer" wrote: How to troubleshoot a damaged publication in Publisher http://support.microsoft.com/kb/198256/en-us Did you try all the other suggestions? Is your virus software current? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... The page sorter shows up always but an exsisting .pub file containing reports that we've created will not open at all. "Mary Sauer" wrote: I've about run out of suggestions. Is your profile okay? Can you right-click the Publisher icon and run as Administrator? Do the pages show up if you run as Administrator? Do you have Norton? How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/en-us Have you tried *Office Diagnostics* in the help menu? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... No I have the page sorter tabs "Mary Sauer" wrote: Irene, Some versions of Publisher 2007 were missing the status bar that had the sorter tabs, does this seem to be your issue? There is a registry fix for this he http://ed.mvps.org/Static.aspx?=Publisher/FAQs It is the sixth FAQ. -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... It has a default printer and the problem pesists. "JoAnn Paules" wrote: You need a default printer. Even if you don't have hooked up to a physical printer, install the drivers for one and see if that fixes your problem. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Irene" wrote in message ... No It is the full 2007 version. There is not a defaulft printer "Mary Sauer" wrote: Is this a trial version of Publisher? Are you certain you have not installed the service pack? Look at Help, About Microsoft Publisher. The SP2 MSO will be listed if it is installed. It seems strange a multiple page publication wouldn't open. Do you have a default printer? What happens if you select a different default printer in the Printer Folder? -- Mary Sauer http://msauer.mvps.org/ "Irene" wrote in message ... I did try that option before posting. "Don Schmidt" wrote: Mary offered this site for a solution just a few hours ago. http://support.microsoft.com/kb/928890/en-us -- Don - Publisher 2000® Vancouver, USA "Irene" wrote in message ... Version: Microsoft Publisher 2007 Not able to open some .pub file that contain more than one page. No problem if only 1 page. the error message I get is: Publisher cannot open the file I use a desktop but my co worker has same issue using a terminal.
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