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#21
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Potential MAJOR bug in KB969604?
Excellent - now all I have to do is find the KB969604 patch to reinstall
before I can fix it -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
#22
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Potential MAJOR bug in KB969604?
You can go to Control Panel | Automatic Updates and tell Windows to reoffer
you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
#23
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Potential MAJOR bug in KB969604?
Yes - if you uninstall an update, Automatic Updates will try to restore it
... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
#24
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Potential MAJOR bug in KB969604?
This issue has affected us as well. Our company created an add-in for Word 2007 for one of our clients; and this add-in uses document variables to store essential information. Because of KB969604, the add-in no longer works! Now, we had to revamp major sections in our code to get around this problem. "ThirtySix Software" wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
#25
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Potential MAJOR bug in KB969604?
Hello u all,
we have installed SP2 from office in this Servicepack is KB969604 already intergrated. i already tried to download kb969604 and then i unistalled it but nothing works. does anyone know where i could download the patch kb970942 where Steven Du is talking about? Cause we are having a major problem with some applications from the company i need to get the update quick. Kindly regards Alex van Duist "Graham Mayor" wrote: Yes - if you uninstall an update, Automatic Updates will try to restore it ... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs |
#26
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Potential MAJOR bug in KB969604?
For the moment, you will have to uninstall SP2. To do that, in the Control
PanelAdd Remove Programs facility, click on the Installed Updates link. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Alex" wrote in message ... Hello u all, we have installed SP2 from office in this Servicepack is KB969604 already intergrated. i already tried to download kb969604 and then i unistalled it but nothing works. does anyone know where i could download the patch kb970942 where Steven Du is talking about? Cause we are having a major problem with some applications from the company i need to get the update quick. Kindly regards Alex van Duist "Graham Mayor" wrote: Yes - if you uninstall an update, Automatic Updates will try to restore it ... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs |
#27
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Potential MAJOR bug in KB969604?
It seems that a fix may now be available. I have not yet tested it, but see
http://support.microsoft.com/kb/970942/ -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Doug Robbins - Word MVP wrote: For the moment, you will have to uninstall SP2. To do that, in the Control PanelAdd Remove Programs facility, click on the Installed Updates link. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Alex" wrote in message ... Hello u all, we have installed SP2 from office in this Servicepack is KB969604 already intergrated. i already tried to download kb969604 and then i unistalled it but nothing works. does anyone know where i could download the patch kb970942 where Steven Du is talking about? Cause we are having a major problem with some applications from the company i need to get the update quick. Kindly regards Alex van Duist "Graham Mayor" wrote: Yes - if you uninstall an update, Automatic Updates will try to restore it ... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs |
#28
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Potential MAJOR bug in KB969604?
http://support.microsoft.com/kb/970942/
Now tested - and it does appear to fix the problem with the variables. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Graham Mayor wrote: It seems that a fix may now be available. I have not yet tested it, but see Doug Robbins - Word MVP wrote: For the moment, you will have to uninstall SP2. To do that, in the Control PanelAdd Remove Programs facility, click on the Installed Updates link. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Alex" wrote in message ... Hello u all, we have installed SP2 from office in this Servicepack is KB969604 already intergrated. i already tried to download kb969604 and then i unistalled it but nothing works. does anyone know where i could download the patch kb970942 where Steven Du is talking about? Cause we are having a major problem with some applications from the company i need to get the update quick. Kindly regards Alex van Duist "Graham Mayor" wrote: Yes - if you uninstall an update, Automatic Updates will try to restore it ... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs |
#29
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Potential MAJOR bug in KB969604?
So should we install SP2 and then install the fix, or should we wait
till a fixed SP2 becomes available? What are the benefits of installing SP2? On Jul 2, 7:40*am, "Graham Mayor" wrote: http://support.microsoft.com/kb/970942/ Now tested - and it does appear to fix the problem with the variables. -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Graham Mayor wrote: It seems that a fix may now be available. I have not yet tested it, but see Doug Robbins - Word MVP wrote: For the moment, you will have to uninstall SP2. *To do that, in the Control PanelAdd Remove Programs facility, click on the Installed Updates link. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Alex" wrote in message ... Hello u all, we have installed SP2 from office in this Servicepack is KB969604 already intergrated. i already tried to download kb969604 and then i unistalled it but nothing works. does anyone know where i could download the patch kb970942 where Steven Du is talking about? Cause we are having a major problem with some applications from the company i need to get the update quick. Kindly regards Alex van Duist "Graham Mayor" wrote: Yes - if you uninstall an update, Automatic Updates will try to restore it ... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message . .. Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. *This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. *I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...w;en;1214&show... If there is any update, I will post it in the community. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" *it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was |
#30
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Potential MAJOR bug in KB969604?
Whether you add it or not rather depends on your approach to updates
generally. Do you work on the permise that Microsoft is constantly improving its product and therefore should be updated as the improvements become available - or do you work on the premise of 'if it ain't broke, don't fix it'? I tend to the former, so at least I am working with the same product as most of the users out there which makes support easier. I would expect the fix to be rolled into a future SP2 revision, or you could install now. The hotlink indicates which files are updated. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Peter T. Daniels wrote: So should we install SP2 and then install the fix, or should we wait till a fixed SP2 becomes available? What are the benefits of installing SP2? On Jul 2, 7:40 am, "Graham Mayor" wrote: http://support.microsoft.com/kb/970942/ Now tested - and it does appear to fix the problem with the variables. -- Graham Mayor - Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Graham Mayor wrote: It seems that a fix may now be available. I have not yet tested it, but see Doug Robbins - Word MVP wrote: For the moment, you will have to uninstall SP2. To do that, in the Control PanelAdd Remove Programs facility, click on the Installed Updates link. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Alex" wrote in message ... Hello u all, we have installed SP2 from office in this Servicepack is KB969604 already intergrated. i already tried to download kb969604 and then i unistalled it but nothing works. does anyone know where i could download the patch kb970942 where Steven Du is talking about? Cause we are having a major problem with some applications from the company i need to get the update quick. Kindly regards Alex van Duist "Graham Mayor" wrote: Yes - if you uninstall an update, Automatic Updates will try to restore it ... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...w;en;1214&show... If there is any update, I will post it in the community. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was |
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