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Office 2007 - Vista - Cannot Save to network drive
Hi,
I raised this problem in the vista news-threat but it would seem its related to office 2007. Runniing windows Vista Buseiness, on a domain, with sbs2003 server. Cannot save documents to a network shared drive (mapped) only can drag and drop them once saved to the desktop. If one attempts to save to the network drive recieve an error message saying that the network connection has been lost. The file gets created but is empty - data cannot be written. The error messages in word and excel are slightly different but the result is the same. Word says that file data could not be written. Has anyone had any issues like this? Thanks Ian Hi Ian, If the problem only occurs on Office programs, it may be related to Office programs. I suggest you post to office newsgroup for help. Ken Zhao Microsoft Online Support Microsoft Global Technical Support Center Get Secure! - www.microsoft.com/security http://www.microsoft.com/security ================================================== == When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== == This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Thread-Topic: Network Mapped Drive : Lost Network Connection | thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g== | X-WBNR-Posting-Host: 207.46.192.207 | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | References: | Subject: Network Mapped Drive : Lost Network Connection | Date: Wed, 22 Aug 2007 03:10:00 -0700 | Lines: 315 | Message-ID: | MIME-Version: 1.0 | Content-Type: text/plain; | charset="Utf-8" | Content-Transfer-Encoding: 7bit | X-Newsreader: Microsoft CDO for Windows 2000 | Content-Class: urn:content-classes:message | Importance: normal | Priority: normal | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | Newsgroups: microsoft.public.windows.vista.networking_sharing | Path: TK2MSFTNGHUB02.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.vista.networking_sharing: 13051 | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | Hi Ken, | | Sorry for the delay in responding. | | If I enter into notepad.exe or mspaint.exe then the files are created ok. | | So it would seem to be an MSOffice only issue. | | Regards | | Ian | | | ""Ken Zhao [MSFT]"" wrote: | | Hi Ian, | | If you have any updates or need any further assistance on this issue, | please feel free to let me know. | | Thanks & Regards, | | Ken Zhao | | Microsoft Online Support | Microsoft Global Technical Support Center | | Get Secure! - www.microsoft.com/security http://www.microsoft.com/security | ================================================== == | When responding to posts, please "Reply to Group" via your newsreader so | that others may learn and benefit from your issue. | ================================================== == | This posting is provided "AS IS" with no warranties, and confers no rights. | | | | | -------------------- | | X-Tomcat-ID: 95443236 | | References: | | | | | | | | MIME-Version: 1.0 | | Content-Type: text/plain | | Content-Transfer-Encoding: 7bit | | From: ("Ken Zhao [MSFT]") | | Organization: Microsoft | | Date: Thu, 16 Aug 2007 09:23:31 GMT | | Subject: Network Mapped Drive : Lost Network Connection | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | Message-ID: | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | Lines: 280 | | Path: TK2MSFTNGHUB02.phx.gbl | | Xref: TK2MSFTNGHUB02.phx.gbl | microsoft.public.windows.vista.networking_sharing: 12779 | | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 | | | | Hi Ian, | | | | Does the issue only occur in Microsoft Office applications? | | | | Thanks & Regards, | | | | Ken Zhao | | | | Microsoft Online Support | | Microsoft Global Technical Support Center | | | | Get Secure! - www.microsoft.com/security | http://www.microsoft.com/security | | ================================================== == | | When responding to posts, please "Reply to Group" via your newsreader so | | that others may learn and benefit from your issue. | | ================================================== == | | This posting is provided "AS IS" with no warranties, and confers no | rights. | | | | | | | | | | | | -------------------- | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA== | | | X-WBNR-Posting-Host: 207.46.19.168 | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | References: | | | | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | Date: Wed, 15 Aug 2007 06:56:01 -0700 | | | Lines: 250 | | | Message-ID: | | | MIME-Version: 1.0 | | | Content-Type: text/plain; | | | charset="Utf-8" | | | Content-Transfer-Encoding: 7bit | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | Content-Class: urn:content-classes:message | | | Importance: normal | | | Priority: normal | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | Path: TK2MSFTNGHUB02.phx.gbl | | | Xref: TK2MSFTNGHUB02.phx.gbl | | microsoft.public.windows.vista.networking_sharing: 12741 | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | | Hi Ken, | | | | | | Yes the issue is still evident with a clean boot. And I have also | | removed | | | any antivirus (as a temporary measure) and the issue is still | persistent. | | | | | | Do you know why a network share would work with dragging and droping | | items | | | from the desktop to it but from within the application (MS Word/MS | Excel) | | | they are unable to access the share to save the data? (They create a | | blank | | | file and no data is saved to it). | | | | | | I have never seen this kind of issue before. | | | | | | Regards | | | | | | ian | | | | | | | | | ""Ken Zhao [MSFT]"" wrote: | | | | | | Hi Ian, | | | | | | You may use msconfig to see if the issue also happens in Clean Boot | | mode. | | | | | | How to troubleshoot a problem by performing a clean boot in Windows | | Vista | | | http://support.microsoft.com/kb/929135/en-us | | | | | | Thanks & Regards, | | | | | | Ken Zhao | | | | | | Microsoft Online Support | | | Microsoft Global Technical Support Center | | | | | | Get Secure! - www.microsoft.com/security | | http://www.microsoft.com/security | | | ================================================== == | | | When responding to posts, please "Reply to Group" via your newsreader | | so | | | that others may learn and benefit from your issue. | | | ================================================== == | | | This posting is provided "AS IS" with no warranties, and confers no | | rights. | | | | | | | | | | | | | | | -------------------- | | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | | thread-index: AcfZocUICna3mtcpSW6Trrh8RO8JTQ== | | | | X-WBNR-Posting-Host: 207.46.19.197 | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | | References: | | | | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | | Date: Wed, 8 Aug 2007 02:52:02 -0700 | | | | Lines: 160 | | | | Message-ID: | | | | MIME-Version: 1.0 | | | | Content-Type: text/plain; | | | | charset="Utf-8" | | | | Content-Transfer-Encoding: 7bit | | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | | Content-Class: urn:content-classes:message | | | | Importance: normal | | | | Priority: normal | | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | | Path: TK2MSFTNGHUB02.phx.gbl | | | | Xref: TK2MSFTNGHUB02.phx.gbl | | | microsoft.public.windows.vista.networking_sharing: 12378 | | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | | | | Hi Ken, | | | | | | | | Yes this patch was already applied to the SBS 2003 server. Outlook | is | | | | working fine. It's the network sharing which isn't working. | | | | | | | | Thanks | | | | | | | | Ian | | | | | | | | ""Ken Zhao [MSFT]"" wrote: | | | | | | | | Hi Ian, | | | | | | | | I am just writing to see how everything is going. If you have any | | | updates | | | | or need any further assistance on this issue, please feel free to | | let | | | me | | | | know. | | | | | | | | Thanks & Regards, | | | | | | | | Ken Zhao | | | | | | | | Microsoft Online Support | | | | Microsoft Global Technical Support Center | | | | | | | | Get Secure! - www.microsoft.com/security | | | http://www.microsoft.com/security | | | | ================================================== == | | | | When responding to posts, please "Reply to Group" via your | | newsreader | | | so | | | | that others may learn and benefit from your issue. | | | | ================================================== == | | | | This posting is provided "AS IS" with no warranties, and confers | no | | | rights. | | | | | | | | | | | | | | | | | | | | | | | | -------------------- | | | | | X-Tomcat-ID: 27203866 | | | | | References: | | | | | | | | | | MIME-Version: 1.0 | | | | | Content-Type: text/plain | | | | | Content-Transfer-Encoding: 7bit | | | | | From: ("Ken Zhao [MSFT]") | | | | | Organization: Microsoft | | | | | Date: Mon, 06 Aug 2007 02:38:52 GMT | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | Message-ID: | | | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | | | Lines: 79 | | | | | Path: TK2MSFTNGHUB02.phx.gbl | | | | | Xref: TK2MSFTNGHUB02.phx.gbl | | | | microsoft.public.windows.vista.networking_sharing: 12261 | | | | | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 | | | | | | | | | | Hello Ian, | | | | | | | | | | Thank you for using newsgroup! | | | | | | | | | | Thanks for Kerry Brown's notification. Based on your situation, | | if | | | the | | | | | problem only occurs on Windows Vista machines, please first | apply | | the | | | | | following article update to see if it can help: | | | | | | | | | | 926505: Windows Small Business Server 2003: Vista and Outlook | | 2007 | | | | | compatibility update | | | | | http://support.microsoft.com/kb/926505/en-us | | | | | | | | | | Thanks & Regards, | | | | | | | | | | Ken Zhao | | | | | | | | | | Microsoft Online Support | | | | | Microsoft Global Technical Support Center | | | | | | | | | | Get Secure! - www.microsoft.com/security | | | | http://www.microsoft.com/security | | | | | ================================================== == | | | | | When responding to posts, please "Reply to Group" via your | | newsreader | | | so | | | | | that others may learn and benefit from your issue. | | | | | ================================================== == | | | | | This posting is provided "AS IS" with no warranties, and | confers | | no | | | | rights. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | -------------------- | | | | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | | | | thread-index: AcfV1pUiZBYpvmi8RFCIYEjCPIEl8w== | | | | | | X-WBNR-Posting-Host: 207.46.19.197 | | | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | | | | | | References: | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | | | | Date: Fri, 3 Aug 2007 07:00:00 -0700 | |
#2
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Office 2007 - Vista - Cannot Save to network drive
Do the users have full control of the storage location?
Ian Robert wrote: Hi, I raised this problem in the vista news-threat but it would seem its related to office 2007. Runniing windows Vista Buseiness, on a domain, with sbs2003 server. Cannot save documents to a network shared drive (mapped) only can drag and drop them once saved to the desktop. If one attempts to save to the network drive recieve an error message saying that the network connection has been lost. The file gets created but is empty - data cannot be written. The error messages in word and excel are slightly different but the result is the same. Word says that file data could not be written. Has anyone had any issues like this? Thanks Ian Hi Ian, If the problem only occurs on Office programs, it may be related to Office programs. I suggest you post to office newsgroup for help. Ken Zhao Microsoft Online Support Microsoft Global Technical Support Center Get Secure! - www.microsoft.com/security http://www.microsoft.com/security ================================================== == When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== == This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Thread-Topic: Network Mapped Drive : Lost Network Connection | thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g== | X-WBNR-Posting-Host: 207.46.192.207 | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | References: | Subject: Network Mapped Drive : Lost Network Connection | Date: Wed, 22 Aug 2007 03:10:00 -0700 | Lines: 315 | Message-ID: | MIME-Version: 1.0 | Content-Type: text/plain; | charset="Utf-8" | Content-Transfer-Encoding: 7bit | X-Newsreader: Microsoft CDO for Windows 2000 | Content-Class: urn:content-classes:message | Importance: normal | Priority: normal | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | Newsgroups: microsoft.public.windows.vista.networking_sharing | Path: TK2MSFTNGHUB02.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.vista.networking_sharing: 13051 | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | Hi Ken, | | Sorry for the delay in responding. | | If I enter into notepad.exe or mspaint.exe then the files are created ok. | | So it would seem to be an MSOffice only issue. | | Regards | | Ian | | | ""Ken Zhao [MSFT]"" wrote: | | Hi Ian, | | If you have any updates or need any further assistance on this issue, | please feel free to let me know. | | Thanks & Regards, | | Ken Zhao | | Microsoft Online Support | Microsoft Global Technical Support Center | | Get Secure! - www.microsoft.com/security http://www.microsoft.com/security | ================================================== == | When responding to posts, please "Reply to Group" via your newsreader so | that others may learn and benefit from your issue. | ================================================== == | This posting is provided "AS IS" with no warranties, and confers no rights. | | | | | -------------------- | | X-Tomcat-ID: 95443236 | | References: | | | | | | | | MIME-Version: 1.0 | | Content-Type: text/plain | | Content-Transfer-Encoding: 7bit | | From: ("Ken Zhao [MSFT]") | | Organization: Microsoft | | Date: Thu, 16 Aug 2007 09:23:31 GMT | | Subject: Network Mapped Drive : Lost Network Connection | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | Message-ID: | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | Lines: 280 | | Path: TK2MSFTNGHUB02.phx.gbl | | Xref: TK2MSFTNGHUB02.phx.gbl | microsoft.public.windows.vista.networking_sharing: 12779 | | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 | | | | Hi Ian, | | | | Does the issue only occur in Microsoft Office applications? | | | | Thanks & Regards, | | | | Ken Zhao | | | | Microsoft Online Support | | Microsoft Global Technical Support Center | | | | Get Secure! - www.microsoft.com/security | http://www.microsoft.com/security | | ================================================== == | | When responding to posts, please "Reply to Group" via your newsreader so | | that others may learn and benefit from your issue. | | ================================================== == | | This posting is provided "AS IS" with no warranties, and confers no | rights. | | | | | | | | | | | | -------------------- | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA== | | | X-WBNR-Posting-Host: 207.46.19.168 | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | References: | | | | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | Date: Wed, 15 Aug 2007 06:56:01 -0700 | | | Lines: 250 | | | Message-ID: | | | MIME-Version: 1.0 | | | Content-Type: text/plain; | | | charset="Utf-8" | | | Content-Transfer-Encoding: 7bit | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | Content-Class: urn:content-classes:message | | | Importance: normal | | | Priority: normal | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | Path: TK2MSFTNGHUB02.phx.gbl | | | Xref: TK2MSFTNGHUB02.phx.gbl | | microsoft.public.windows.vista.networking_sharing: 12741 | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | | Hi Ken, | | | | | | Yes the issue is still evident with a clean boot. And I have also | | removed | | | any antivirus (as a temporary measure) and the issue is still | persistent. | | | | | | Do you know why a network share would work with dragging and droping | | items | | | from the desktop to it but from within the application (MS Word/MS | Excel) | | | they are unable to access the share to save the data? (They create a | | blank | | | file and no data is saved to it). | | | | | | I have never seen this kind of issue before. | | | | | | Regards | | | | | | ian | | | | | | | | | ""Ken Zhao [MSFT]"" wrote: | | | | | | Hi Ian, | | | | | | You may use msconfig to see if the issue also happens in Clean Boot | | mode. | | | | | | How to troubleshoot a problem by performing a clean boot in Windows | | Vista | | | http://support.microsoft.com/kb/929135/en-us | | | | | | Thanks & Regards, | | | | | | Ken Zhao | | | | | | Microsoft Online Support | | | Microsoft Global Technical Support Center | | | | | | Get Secure! - www.microsoft.com/security | | http://www.microsoft.com/security | | | ================================================== == | | | When responding to posts, please "Reply to Group" via your newsreader | | so | | | that others may learn and benefit from your issue. | | | ================================================== == | | | This posting is provided "AS IS" with no warranties, and confers no | | rights. | | | | | | | | | | | | | | | -------------------- | | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | | thread-index: AcfZocUICna3mtcpSW6Trrh8RO8JTQ== | | | | X-WBNR-Posting-Host: 207.46.19.197 | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | | References: | | | | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | | Date: Wed, 8 Aug 2007 02:52:02 -0700 | | | | Lines: 160 | | | | Message-ID: | | | | MIME-Version: 1.0 | | | | Content-Type: text/plain; | | | | charset="Utf-8" | | | | Content-Transfer-Encoding: 7bit | | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | | Content-Class: urn:content-classes:message | | | | Importance: normal | | | | Priority: normal | | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | | Path: TK2MSFTNGHUB02.phx.gbl | | | | Xref: TK2MSFTNGHUB02.phx.gbl | | | microsoft.public.windows.vista.networking_sharing: 12378 | | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | | | | Hi Ken, | | | | | | | | Yes this patch was already applied to the SBS 2003 server. Outlook | is | | | | working fine. It's the network sharing which isn't working. | | | | | | | | Thanks | | | | | | | | Ian | | | | | | | | ""Ken Zhao [MSFT]"" wrote: | | | | | | | | Hi Ian, | | | | | | | | I am just writing to see how everything is going. If you have any | | | updates | | | | or need any further assistance on this issue, please feel free to | | let | | | me | | | | know. | | | | | | | | Thanks & Regards, | | | | | | | | Ken Zhao | | | | | | | | Microsoft Online Support | | | | Microsoft Global Technical Support Center | | | | | | | | Get Secure! - www.microsoft.com/security | | | http://www.microsoft.com/security | | | | ================================================== == | | | | When responding to posts, please "Reply to Group" via your | | newsreader | | | so | | | | that others may learn and benefit from your issue. | | | | ================================================== == | | | | This posting is provided "AS IS" with no warranties, and confers | no | | | rights. | | | | | | | | | | | | | | | | | | | | | | | | -------------------- | | | | | X-Tomcat-ID: 27203866 | | | | | References: | | | | | | | | | | MIME-Version: 1.0 | | | | | Content-Type: text/plain | | | | | Content-Transfer-Encoding: 7bit | | | | | From: ("Ken Zhao [MSFT]") | | | | | Organization: Microsoft | | | | | Date: Mon, 06 Aug 2007 02:38:52 GMT | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | Message-ID: | | | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | | | Lines: 79 | | | | | Path: TK2MSFTNGHUB02.phx.gbl | | | | | Xref: TK2MSFTNGHUB02.phx.gbl | | | | microsoft.public.windows.vista.networking_sharing: 12261 | | | | | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 | | | | | | | | | | Hello Ian, | | | | | | | | | | Thank you for using newsgroup! | | | | | | | | | | Thanks for Kerry Brown's notification. Based on your situation, | | if | | | the | | | | | problem only occurs on Windows Vista machines, please first | apply | | the | | | | | following article update to see if it can help: | | | | | | | | | | 926505: Windows Small Business Server 2003: Vista and Outlook | | 2007 | | | | | compatibility update | | | | | http://support.microsoft.com/kb/926505/en-us | | | | | | | | | | Thanks & Regards, | | | | | | | | | | Ken Zhao | | | | | | | | | | Microsoft Online Support | | | | | Microsoft Global Technical Support Center | | | | | | | | | | Get Secure! - www.microsoft.com/security | | | | http://www.microsoft.com/security | | | | | ================================================== == | | | | | When responding to posts, please "Reply to Group" via your | | newsreader | | | so | | | | | that others may learn and benefit from your issue. | | | | | ================================================== == | | | | | This posting is provided "AS IS" with no warranties, and | confers | | no | | | | rights. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | -------------------- | | | | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | | | | thread-index: AcfV1pUiZBYpvmi8RFCIYEjCPIEl8w== | | | | | | X-WBNR-Posting-Host: 207.46.19.197 | | | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | | | | | | References: | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | | | | Date: Fri, 3 Aug 2007 07:00:00 -0700 | |
#3
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Office 2007 - Vista - Cannot Save to network drive
Yes they do. It works fine if they drag and drop from the desktop but from within the application they cannot save. "Bob I" wrote: Do the users have full control of the storage location? Ian Robert wrote: Hi, I raised this problem in the vista news-threat but it would seem its related to office 2007. Runniing windows Vista Buseiness, on a domain, with sbs2003 server. Cannot save documents to a network shared drive (mapped) only can drag and drop them once saved to the desktop. If one attempts to save to the network drive recieve an error message saying that the network connection has been lost. The file gets created but is empty - data cannot be written. The error messages in word and excel are slightly different but the result is the same. Word says that file data could not be written. Has anyone had any issues like this? Thanks Ian Hi Ian, If the problem only occurs on Office programs, it may be related to Office programs. I suggest you post to office newsgroup for help. Ken Zhao Microsoft Online Support Microsoft Global Technical Support Center Get Secure! - www.microsoft.com/security http://www.microsoft.com/security ================================================== == When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== == This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Thread-Topic: Network Mapped Drive : Lost Network Connection | thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g== | X-WBNR-Posting-Host: 207.46.192.207 | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | References: | Subject: Network Mapped Drive : Lost Network Connection | Date: Wed, 22 Aug 2007 03:10:00 -0700 | Lines: 315 | Message-ID: | MIME-Version: 1.0 | Content-Type: text/plain; | charset="Utf-8" | Content-Transfer-Encoding: 7bit | X-Newsreader: Microsoft CDO for Windows 2000 | Content-Class: urn:content-classes:message | Importance: normal | Priority: normal | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | Newsgroups: microsoft.public.windows.vista.networking_sharing | Path: TK2MSFTNGHUB02.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.vista.networking_sharing: 13051 | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | Hi Ken, | | Sorry for the delay in responding. | | If I enter into notepad.exe or mspaint.exe then the files are created ok. | | So it would seem to be an MSOffice only issue. | | Regards | | Ian | | | ""Ken Zhao [MSFT]"" wrote: | | Hi Ian, | | If you have any updates or need any further assistance on this issue, | please feel free to let me know. | | Thanks & Regards, | | Ken Zhao | | Microsoft Online Support | Microsoft Global Technical Support Center | | Get Secure! - www.microsoft.com/security http://www.microsoft.com/security | ================================================== == | When responding to posts, please "Reply to Group" via your newsreader so | that others may learn and benefit from your issue. | ================================================== == | This posting is provided "AS IS" with no warranties, and confers no rights. | | | | | -------------------- | | X-Tomcat-ID: 95443236 | | References: | | | | | | | | MIME-Version: 1.0 | | Content-Type: text/plain | | Content-Transfer-Encoding: 7bit | | From: ("Ken Zhao [MSFT]") | | Organization: Microsoft | | Date: Thu, 16 Aug 2007 09:23:31 GMT | | Subject: Network Mapped Drive : Lost Network Connection | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | Message-ID: | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | Lines: 280 | | Path: TK2MSFTNGHUB02.phx.gbl | | Xref: TK2MSFTNGHUB02.phx.gbl | microsoft.public.windows.vista.networking_sharing: 12779 | | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 | | | | Hi Ian, | | | | Does the issue only occur in Microsoft Office applications? | | | | Thanks & Regards, | | | | Ken Zhao | | | | Microsoft Online Support | | Microsoft Global Technical Support Center | | | | Get Secure! - www.microsoft.com/security | http://www.microsoft.com/security | | ================================================== == | | When responding to posts, please "Reply to Group" via your newsreader so | | that others may learn and benefit from your issue. | | ================================================== == | | This posting is provided "AS IS" with no warranties, and confers no | rights. | | | | | | | | | | | | -------------------- | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA== | | | X-WBNR-Posting-Host: 207.46.19.168 | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | References: | | | | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | Date: Wed, 15 Aug 2007 06:56:01 -0700 | | | Lines: 250 | | | Message-ID: | | | MIME-Version: 1.0 | | | Content-Type: text/plain; | | | charset="Utf-8" | | | Content-Transfer-Encoding: 7bit | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | Content-Class: urn:content-classes:message | | | Importance: normal | | | Priority: normal | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | Path: TK2MSFTNGHUB02.phx.gbl | | | Xref: TK2MSFTNGHUB02.phx.gbl | | microsoft.public.windows.vista.networking_sharing: 12741 | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | | Hi Ken, | | | | | | Yes the issue is still evident with a clean boot. And I have also | | removed | | | any antivirus (as a temporary measure) and the issue is still | persistent. | | | | | | Do you know why a network share would work with dragging and droping | | items | | | from the desktop to it but from within the application (MS Word/MS | Excel) | | | they are unable to access the share to save the data? (They create a | | blank | | | file and no data is saved to it). | | | | | | I have never seen this kind of issue before. | | | | | | Regards | | | | | | ian | | | | | | | | | ""Ken Zhao [MSFT]"" wrote: | | | | | | Hi Ian, | | | | | | You may use msconfig to see if the issue also happens in Clean Boot | | mode. | | | | | | How to troubleshoot a problem by performing a clean boot in Windows | | Vista | | | http://support.microsoft.com/kb/929135/en-us | | | | | | Thanks & Regards, | | | | | | Ken Zhao | | | | | | Microsoft Online Support | | | Microsoft Global Technical Support Center | | | | | | Get Secure! - www.microsoft.com/security | | http://www.microsoft.com/security | | | ================================================== == | | | When responding to posts, please "Reply to Group" via your newsreader | | so | | | that others may learn and benefit from your issue. | | | ================================================== == | | | This posting is provided "AS IS" with no warranties, and confers no | | rights. | | | | | | | | | | | | | | | -------------------- | | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | | thread-index: AcfZocUICna3mtcpSW6Trrh8RO8JTQ== | | | | X-WBNR-Posting-Host: 207.46.19.197 | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | | References: | | | | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | | Date: Wed, 8 Aug 2007 02:52:02 -0700 | | | | Lines: 160 | | | | Message-ID: | | | | MIME-Version: 1.0 | | | | Content-Type: text/plain; | | | | charset="Utf-8" | | | | Content-Transfer-Encoding: 7bit | | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | | Content-Class: urn:content-classes:message | | | | Importance: normal | | | | Priority: normal | | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | | Path: TK2MSFTNGHUB02.phx.gbl | | | | Xref: TK2MSFTNGHUB02.phx.gbl | | | microsoft.public.windows.vista.networking_sharing: 12378 | | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | | | | Hi Ken, | | | | | | | | Yes this patch was already applied to the SBS 2003 server. Outlook | is | | | | working fine. It's the network sharing which isn't working. | | | | | | | | Thanks |
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Office 2007 - Vista - Cannot Save to network drive
"Drag and drop" isn't the same as the Save. In the folder properties,
security tab, do the users have "Full Control". Ian Robert wrote: Yes they do. It works fine if they drag and drop from the desktop but from within the application they cannot save. "Bob I" wrote: Do the users have full control of the storage location? Ian Robert wrote: Hi, I raised this problem in the vista news-threat but it would seem its related to office 2007. Runniing windows Vista Buseiness, on a domain, with sbs2003 server. Cannot save documents to a network shared drive (mapped) only can drag and drop them once saved to the desktop. If one attempts to save to the network drive recieve an error message saying that the network connection has been lost. The file gets created but is empty - data cannot be written. The error messages in word and excel are slightly different but the result is the same. Word says that file data could not be written. Has anyone had any issues like this? Thanks Ian Hi Ian, If the problem only occurs on Office programs, it may be related to Office programs. I suggest you post to office newsgroup for help. Ken Zhao Microsoft Online Support Microsoft Global Technical Support Center Get Secure! - www.microsoft.com/security http://www.microsoft.com/security =============================================== ===== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. =============================================== ===== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Thread-Topic: Network Mapped Drive : Lost Network Connection | thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g== | X-WBNR-Posting-Host: 207.46.192.207 | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | References: | Subject: Network Mapped Drive : Lost Network Connection | Date: Wed, 22 Aug 2007 03:10:00 -0700 | Lines: 315 | Message-ID: | MIME-Version: 1.0 | Content-Type: text/plain; | charset="Utf-8" | Content-Transfer-Encoding: 7bit | X-Newsreader: Microsoft CDO for Windows 2000 | Content-Class: urn:content-classes:message | Importance: normal | Priority: normal | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | Newsgroups: microsoft.public.windows.vista.networking_sharing | Path: TK2MSFTNGHUB02.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.vista.networking_shari ng:13051 | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | Hi Ken, | | Sorry for the delay in responding. | | If I enter into notepad.exe or mspaint.exe then the files are created ok. | | So it would seem to be an MSOffice only issue. | | Regards | | Ian | | | ""Ken Zhao [MSFT]"" wrote: | | Hi Ian, | | If you have any updates or need any further assistance on this issue, | please feel free to let me know. | | Thanks & Regards, | | Ken Zhao | | Microsoft Online Support | Microsoft Global Technical Support Center | | Get Secure! - www.microsoft.com/security http://www.microsoft.com/security | ================================================== == | When responding to posts, please "Reply to Group" via your newsreader so | that others may learn and benefit from your issue. | ================================================== == | This posting is provided "AS IS" with no warranties, and confers no rights. | | | | | -------------------- | | X-Tomcat-ID: 95443236 | | References: | | | | | | | | MIME-Version: 1.0 | | Content-Type: text/plain | | Content-Transfer-Encoding: 7bit | | From: ("Ken Zhao [MSFT]") | | Organization: Microsoft | | Date: Thu, 16 Aug 2007 09:23:31 GMT | | Subject: Network Mapped Drive : Lost Network Connection | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | Message-ID: | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | Lines: 280 | | Path: TK2MSFTNGHUB02.phx.gbl | | Xref: TK2MSFTNGHUB02.phx.gbl | microsoft.public.windows.vista.networking_sharing: 12779 | | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 | | | | Hi Ian, | | | | Does the issue only occur in Microsoft Office applications? | | | | Thanks & Regards, | | | | Ken Zhao | | | | Microsoft Online Support | | Microsoft Global Technical Support Center | | | | Get Secure! - www.microsoft.com/security | http://www.microsoft.com/security | | ================================================== == | | When responding to posts, please "Reply to Group" via your newsreader so | | that others may learn and benefit from your issue. | | ================================================== == | | This posting is provided "AS IS" with no warranties, and confers no | rights. | | | | | | | | | | | | -------------------- | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA== | | | X-WBNR-Posting-Host: 207.46.19.168 | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | References: | | | | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | Date: Wed, 15 Aug 2007 06:56:01 -0700 | | | Lines: 250 | | | Message-ID: | | | MIME-Version: 1.0 | | | Content-Type: text/plain; | | | charset="Utf-8" | | | Content-Transfer-Encoding: 7bit | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | Content-Class: urn:content-classes:message | | | Importance: normal | | | Priority: normal | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | Path: TK2MSFTNGHUB02.phx.gbl | | | Xref: TK2MSFTNGHUB02.phx.gbl | | microsoft.public.windows.vista.networking_sharing: 12741 | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | | Hi Ken, | | | | | | Yes the issue is still evident with a clean boot. And I have also | | removed | | | any antivirus (as a temporary measure) and the issue is still | persistent. | | | | | | Do you know why a network share would work with dragging and droping | | items | | | from the desktop to it but from within the application (MS Word/MS | Excel) | | | they are unable to access the share to save the data? (They create a | | blank | | | file and no data is saved to it). | | | | | | I have never seen this kind of issue before. | | | | | | Regards | | | | | | ian | | | | | | | | | ""Ken Zhao [MSFT]"" wrote: | | | | | | Hi Ian, | | | | | | You may use msconfig to see if the issue also happens in Clean Boot | | mode. | | | | | | How to troubleshoot a problem by performing a clean boot in Windows | | Vista | | | http://support.microsoft.com/kb/929135/en-us | | | | | | Thanks & Regards, | | | | | | Ken Zhao | | | | | | Microsoft Online Support | | | Microsoft Global Technical Support Center | | | | | | Get Secure! - www.microsoft.com/security | | http://www.microsoft.com/security | | | ================================================== == | | | When responding to posts, please "Reply to Group" via your newsreader | | so | | | that others may learn and benefit from your issue. | | | ================================================== == | | | This posting is provided "AS IS" with no warranties, and confers no | | rights. | | | | | | | | | | | | | | | -------------------- | | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | | thread-index: AcfZocUICna3mtcpSW6Trrh8RO8JTQ== | | | | X-WBNR-Posting-Host: 207.46.19.197 | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | | References: | | | | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | | Date: Wed, 8 Aug 2007 02:52:02 -0700 | | | | Lines: 160 | | | | Message-ID: | | | | MIME-Version: 1.0 | | | | Content-Type: text/plain; | | | | charset="Utf-8" | | | | Content-Transfer-Encoding: 7bit | | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | | Content-Class: urn:content-classes:message | | | | Importance: normal | | | | Priority: normal | | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | | Path: TK2MSFTNGHUB02.phx.gbl | | | | Xref: TK2MSFTNGHUB02.phx.gbl | | | microsoft.public.windows.vista.networking_sharing: 12378 | | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | | | | Hi Ken, | | | | | | | | Yes this patch was already applied to the SBS 2003 server. Outlook | is | | | | working fine. It's the network sharing which isn't working. | | | | | | | | Thanks |
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Office 2007 - Vista - Cannot Save to network drive
Hi Ian,
Thank you for posting here! My name is Emily and I am happy to be working with you on this issue. From the problem description of the post you submitted, my understanding is: - You are unable to save Office 2007 documents to a shared folder. If I have misunderstood your concern, please let me know. Recently, we receive the similar issues. The issue may occur under several situations. The most common causes a 1. The Temporarily Internet Files location. 2. Antivirus/firewall programs affects the saving process. 3. The add-ins (such as PDF Maker addin, SnagIn addin) in Office 2007 affects the saving process. 4. Other causes. Let's perform the following steps to narrow down this issue and resolve the issue. Your patience and cooperation will be appreciated. Collect information to narrow the issue: 1. What is the exact error message when you try to save files to the network drive in Office 2007, "document not saved", "file cannot be found", or others? 2. In Word 2007, try to save a *.doc (not *.docx) to the network drive. What is the result? 3. Does the issue also occur when you try to save another shared folder on another computer/server, or it only occurs when saving to shared folders on a specific server? 4. Run winword /a to come into Word safe mode. Try to save to a file to the network drive again. What is the result? 5. Come into Windows safe mode with network. Open Word 2007 and save a file to the network drive. What is the result? 6. Run Procmon.exe to get the process monitor log file. - Download procmon.exe http://www.microsoft.com/technet/sys...ssmonitor.mspx - Run procmon.exe - Stop the current logging by clicking on the magnifying glass button. - Clear the current log by clicking on the eraser button. - Start the capturing by clicking on the magnifying glass button. - Reproduce the issue via one of the repro processes that you have noted the symptoms from. - Stop the capturing by clicking on the magnifying glass button. - Click the File menu Save to save the file as Issue.pml. - Zip up and send the resulting log files to me at . Suggestion: #1 Update all the programs on the computer (Microsoft related programs, Anti-virus program, Adobe program if you installed it, and etc.) #2 Temporarily Internet Files When you work in a file, Microsoft Office saves the file with a temporary file name and places this file in the same folder as the original file. Additional, Office 2007 uses Open XML formats and need to modify temporary files located in whatever folder that is defined for the Temporary Internet File location in Internet Explorer. Did you change the default Temporary Internet File location in IE. If there is problem with the Temporary internet Files, such an issue may also occur. Please check it. ---------------------------- 1. In IE, click the Tools menu Internet Options in the General tab, click Settings under 'temporary internet files' click 'View Files' are the 'temporary internet files' saved under the system drive (C:\Documents and Settings\UserName\Local Settings\Temporary Internet Files)? If not, click Move Folder to move it to the C: drive. Click OK. 2. In the Internet Options dialog box, Delete Files, Delete Cookies to empty the Temporary Internet Files. Click OK. Test the issue again. What is the result? #3 disable offline files ============= For Windows Vista: --Click Start --Type 'offline files' in the Search dialog on the start menu --Click the button "Disable Offline Files" Test the issue again. If it doesn't work, go to next step. If anything is unclear or if you have any other concerns, please don't hesitate to contact me. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================== ==== PLEASE NOTE: The newsgroup SECURE CODE and PASSWORD changes have been delayed. Please complete a re-registration process by entering the secure code mpng2008 when prompted at the Newsgroup entry page. Once you have entered the secure code mpng2008, you will be able to update your profile and access the partner newsgroups through the web or your NNTP account.. * * * OUR APOLOGIES FOR ANY INCONVENIENCE * * * ================================================== ==== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. ================================================== ==== -------------------- | Date: Wed, 29 Aug 2007 11:07:44 -0500 | From: Bob I | User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax) | X-Accept-Language: en-us, en | MIME-Version: 1.0 | Subject: Office 2007 - Vista - Cannot Save to network drive | References: | In-Reply-To: | Content-Type: text/plain; charset=us-ascii; format=flowed | Content-Transfer-Encoding: 7bit | Message-ID: | Newsgroups: microsoft.public.office.misc | NNTP-Posting-Host: out.co.olmsted.mn.us 136.234.56.129 | Lines: 1 | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24461 | X-Tomcat-NG: microsoft.public.office.misc | | "Drag and drop" isn't the same as the Save. In the folder properties, | security tab, do the users have "Full Control". | | Ian Robert wrote: | | Yes they do. It works fine if they drag and drop from the desktop but from | within the application they cannot save. | | | "Bob I" wrote: | | | Do the users have full control of the storage location? | | Ian Robert wrote: | | | Hi, | | I raised this problem in the vista news-threat but it would seem its related | to office 2007. | | Runniing windows Vista Buseiness, on a domain, with sbs2003 server. Cannot | save documents to a network shared drive (mapped) only can drag and drop them | once saved to the desktop. | | If one attempts to save to the network drive recieve an error message saying | that the network connection has been lost. The file gets created but is | empty - data cannot be written. The error messages in word and excel are | slightly different but the result is the same. Word says that file data | could not be written. | | Has anyone had any issues like this? | | Thanks | | Ian | | | Hi Ian, | | If the problem only occurs on Office programs, it may be related to Office | programs. I suggest you post to office newsgroup for help. | | Ken Zhao | | Microsoft Online Support | Microsoft Global Technical Support Center | | Get Secure! - www.microsoft.com/security http://www.microsoft.com/security | =============================================== ===== | When responding to posts, please "Reply to Group" via your newsreader so | that others may learn and benefit from your issue. | =============================================== ===== | This posting is provided "AS IS" with no warranties, and confers no rights. | | | | | | -------------------- | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g== | | X-WBNR-Posting-Host: 207.46.192.207 | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | References: | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | Date: Wed, 22 Aug 2007 03:10:00 -0700 | | Lines: 315 | | Message-ID: | | MIME-Version: 1.0 | | Content-Type: text/plain; | | charset="Utf-8" | | Content-Transfer-Encoding: 7bit | | X-Newsreader: Microsoft CDO for Windows 2000 | | Content-Class: urn:content-classes:message | | Importance: normal | | Priority: normal | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | Path: TK2MSFTNGHUB02.phx.gbl | | Xref: TK2MSFTNGHUB02.phx.gbl | microsoft.public.windows.vista.networking_shari ng:13051 | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | Hi Ken, | | | | Sorry for the delay in responding. | | | | If I enter into notepad.exe or mspaint.exe then the files are created ok. | | | | So it would seem to be an MSOffice only issue. | | | | Regards | | | | Ian | | | | | | ""Ken Zhao [MSFT]"" wrote: | | | | Hi Ian, | | | | If you have any updates or need any further assistance on this issue, | | please feel free to let me know. | | | | Thanks & Regards, | | | | Ken Zhao | | | | Microsoft Online Support | | Microsoft Global Technical Support Center | | | | Get Secure! - www.microsoft.com/security | http://www.microsoft.com/security | | ================================================== == | | When responding to posts, please "Reply to Group" via your newsreader | so | | that others may learn and benefit from your issue. | | ================================================== == | | This posting is provided "AS IS" with no warranties, and confers no | rights. | | | | | | | | | | -------------------- | | | X-Tomcat-ID: 95443236 | | | References: | | | | | | | | | | | | | | | MIME-Version: 1.0 | | | Content-Type: text/plain | | | Content-Transfer-Encoding: 7bit | | | From: ("Ken Zhao [MSFT]") | | | Organization: Microsoft | | | Date: Thu, 16 Aug 2007 09:23:31 GMT | | | Subject: Network Mapped Drive : Lost Network Connection | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | Message-ID: | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | Lines: 280 | | | Path: TK2MSFTNGHUB02.phx.gbl | | | Xref: TK2MSFTNGHUB02.phx.gbl | | microsoft.public.windows.vista.networking_sharing: 12779 | | | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 | | | | | | Hi Ian, | | | | | | Does the issue only occur in Microsoft Office applications? | | | | | | Thanks & Regards, | | | | | | Ken Zhao | | | | | | Microsoft Online Support | | | Microsoft Global Technical Support Center | | | | | | Get Secure! - www.microsoft.com/security | | http://www.microsoft.com/security | | | ================================================== == | | | When responding to posts, please "Reply to Group" via your newsreader | so | | | that others may learn and benefit from your issue. | | | ================================================== == | | | This posting is provided "AS IS" with no warranties, and confers no | | rights. | | | | | | | | | | | | | | | | | | -------------------- | | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA== | | | | X-WBNR-Posting-Host: 207.46.19.168 | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | | References: | | | | | | | | | | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | | Date: Wed, 15 Aug 2007 06:56:01 -0700 | | | | Lines: 250 | | | | Message-ID: | | | | MIME-Version: 1.0 | | | | Content-Type: text/plain; | | | | charset="Utf-8" | | | | Content-Transfer-Encoding: 7bit | | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | | Content-Class: urn:content-classes:message | | | | Importance: normal | | | | Priority: normal | | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | | Path: TK2MSFTNGHUB02.phx.gbl | | | | Xref: TK2MSFTNGHUB02.phx.gbl | | | microsoft.public.windows.vista.networking_sharing: 12741 | | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | | | | Hi Ken, | | | | | | | | Yes the issue is still evident with a clean boot. And I have also | | | removed | | | | any antivirus (as a temporary measure) and the issue is still | | persistent. | | | | | | | | Do you know why a network share would work with dragging and | droping | | | items | | | | from the desktop to it but from within the application (MS Word/MS | | Excel) | | | | they are unable to access the share to save the data? (They create | a | | | blank | | | | file and no data is saved to it). | | | | | | | | I have never seen this kind of issue before. | | | | | | | | Regards | | | | | | | | ian | | | | | | | | | | | | ""Ken Zhao [MSFT]"" wrote: | | | | | | | | Hi Ian, | | | | | | | | You may use msconfig to see if the issue also happens in Clean | Boot | | | mode. | | | | | | | | How to troubleshoot a problem by performing a clean boot in | Windows | | | Vista | | | | http://support.microsoft.com/kb/929135/en-us | | | | | | | | Thanks & Regards, | | | | | | | | Ken Zhao | | | | | | | | Microsoft Online Support | | | | Microsoft Global Technical Support Center | | | | | | | | Get Secure! - www.microsoft.com/security | | | http://www.microsoft.com/security | | | | ================================================== == | | | | When responding to posts, please "Reply to Group" via your | newsreader | | | so | | | | that others may learn and benefit from your issue. | | | | ================================================== == | | | | This posting is provided "AS IS" with no warranties, and confers | no | | | rights. | | | | | | | | | | | | | | | | | | | | -------------------- | | | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | | | thread-index: AcfZocUICna3mtcpSW6Trrh8RO8JTQ== | | | | | X-WBNR-Posting-Host: 207.46.19.197 | | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | | | | References: | | | | | | | | | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | | | Date: Wed, 8 Aug 2007 02:52:02 -0700 | | | | | Lines: 160 | | | | | Message-ID: | | | | | MIME-Version: 1.0 | | | | | Content-Type: text/plain; | | | | | charset="Utf-8" | | | | | Content-Transfer-Encoding: 7bit | | | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | | | Content-Class: urn:content-classes:message | | | | | Importance: normal | | | | | Priority: normal | | | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | | | Path: TK2MSFTNGHUB02.phx.gbl | | | | | Xref: TK2MSFTNGHUB02.phx.gbl | | | | microsoft.public.windows.vista.networking_sharing: 12378 | | | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | | | | | | Hi Ken, | | | | | | | | | | Yes this patch was already applied to the SBS 2003 server. | Outlook | | is | | | | | working fine. It's the network sharing which isn't working. | | | | | | | | | | Thanks | | |
#6
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Office 2007 - Vista - Cannot Save to network drive
Hi Bob,
Thanks for your sharing. Emily Lin -------------------- | Date: Wed, 29 Aug 2007 11:07:44 -0500 | From: Bob I | User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax) | X-Accept-Language: en-us, en | MIME-Version: 1.0 | Subject: Office 2007 - Vista - Cannot Save to network drive | References: | In-Reply-To: | Content-Type: text/plain; charset=us-ascii; format=flowed | Content-Transfer-Encoding: 7bit | Message-ID: | Newsgroups: microsoft.public.office.misc | NNTP-Posting-Host: out.co.olmsted.mn.us 136.234.56.129 | Lines: 1 | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24461 | X-Tomcat-NG: microsoft.public.office.misc | | "Drag and drop" isn't the same as the Save. In the folder properties, | security tab, do the users have "Full Control". | | Ian Robert wrote: | | Yes they do. It works fine if they drag and drop from the desktop but from | within the application they cannot save. | | | "Bob I" wrote: | | | Do the users have full control of the storage location? | | Ian Robert wrote: | | | Hi, | | I raised this problem in the vista news-threat but it would seem its related | to office 2007. | | Runniing windows Vista Buseiness, on a domain, with sbs2003 server. Cannot | save documents to a network shared drive (mapped) only can drag and drop them | once saved to the desktop. | | If one attempts to save to the network drive recieve an error message saying | that the network connection has been lost. The file gets created but is | empty - data cannot be written. The error messages in word and excel are | slightly different but the result is the same. Word says that file data | could not be written. | | Has anyone had any issues like this? | | Thanks | | Ian | | | Hi Ian, | | If the problem only occurs on Office programs, it may be related to Office | programs. I suggest you post to office newsgroup for help. | | Ken Zhao | | Microsoft Online Support | Microsoft Global Technical Support Center | | Get Secure! - www.microsoft.com/security http://www.microsoft.com/security | =============================================== ===== | When responding to posts, please "Reply to Group" via your newsreader so | that others may learn and benefit from your issue. | =============================================== ===== | This posting is provided "AS IS" with no warranties, and confers no rights. | | | | | | -------------------- | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g== | | X-WBNR-Posting-Host: 207.46.192.207 | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | References: | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | Date: Wed, 22 Aug 2007 03:10:00 -0700 | | Lines: 315 | | Message-ID: | | MIME-Version: 1.0 | | Content-Type: text/plain; | | charset="Utf-8" | | Content-Transfer-Encoding: 7bit | | X-Newsreader: Microsoft CDO for Windows 2000 | | Content-Class: urn:content-classes:message | | Importance: normal | | Priority: normal | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | Path: TK2MSFTNGHUB02.phx.gbl | | Xref: TK2MSFTNGHUB02.phx.gbl | microsoft.public.windows.vista.networking_shari ng:13051 | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | Hi Ken, | | | | Sorry for the delay in responding. | | | | If I enter into notepad.exe or mspaint.exe then the files are created ok. | | | | So it would seem to be an MSOffice only issue. | | | | Regards | | | | Ian | | | | | | ""Ken Zhao [MSFT]"" wrote: | | | | Hi Ian, | | | | If you have any updates or need any further assistance on this issue, | | please feel free to let me know. | | | | Thanks & Regards, | | | | Ken Zhao | | | | Microsoft Online Support | | Microsoft Global Technical Support Center | | | | Get Secure! - www.microsoft.com/security | http://www.microsoft.com/security | | ================================================== == | | When responding to posts, please "Reply to Group" via your newsreader | so | | that others may learn and benefit from your issue. | | ================================================== == | | This posting is provided "AS IS" with no warranties, and confers no | rights. | | | | | | | | | | -------------------- | | | X-Tomcat-ID: 95443236 | | | References: | | | | | | | | | | | | | | | MIME-Version: 1.0 | | | Content-Type: text/plain | | | Content-Transfer-Encoding: 7bit | | | From: ("Ken Zhao [MSFT]") | | | Organization: Microsoft | | | Date: Thu, 16 Aug 2007 09:23:31 GMT | | | Subject: Network Mapped Drive : Lost Network Connection | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | Message-ID: | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | Lines: 280 | | | Path: TK2MSFTNGHUB02.phx.gbl | | | Xref: TK2MSFTNGHUB02.phx.gbl | | microsoft.public.windows.vista.networking_sharing: 12779 | | | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122 | | | | | | Hi Ian, | | | | | | Does the issue only occur in Microsoft Office applications? | | | | | | Thanks & Regards, | | | | | | Ken Zhao | | | | | | Microsoft Online Support | | | Microsoft Global Technical Support Center | | | | | | Get Secure! - www.microsoft.com/security | | http://www.microsoft.com/security | | | ================================================== == | | | When responding to posts, please "Reply to Group" via your newsreader | so | | | that others may learn and benefit from your issue. | | | ================================================== == | | | This posting is provided "AS IS" with no warranties, and confers no | | rights. | | | | | | | | | | | | | | | | | | -------------------- | | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA== | | | | X-WBNR-Posting-Host: 207.46.19.168 | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | | References: | | | | | | | | | | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | | Date: Wed, 15 Aug 2007 06:56:01 -0700 | | | | Lines: 250 | | | | Message-ID: | | | | MIME-Version: 1.0 | | | | Content-Type: text/plain; | | | | charset="Utf-8" | | | | Content-Transfer-Encoding: 7bit | | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | | Content-Class: urn:content-classes:message | | | | Importance: normal | | | | Priority: normal | | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | | Path: TK2MSFTNGHUB02.phx.gbl | | | | Xref: TK2MSFTNGHUB02.phx.gbl | | | microsoft.public.windows.vista.networking_sharing: 12741 | | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | | | | Hi Ken, | | | | | | | | Yes the issue is still evident with a clean boot. And I have also | | | removed | | | | any antivirus (as a temporary measure) and the issue is still | | persistent. | | | | | | | | Do you know why a network share would work with dragging and | droping | | | items | | | | from the desktop to it but from within the application (MS Word/MS | | Excel) | | | | they are unable to access the share to save the data? (They create | a | | | blank | | | | file and no data is saved to it). | | | | | | | | I have never seen this kind of issue before. | | | | | | | | Regards | | | | | | | | ian | | | | | | | | | | | | ""Ken Zhao [MSFT]"" wrote: | | | | | | | | Hi Ian, | | | | | | | | You may use msconfig to see if the issue also happens in Clean | Boot | | | mode. | | | | | | | | How to troubleshoot a problem by performing a clean boot in | Windows | | | Vista | | | | http://support.microsoft.com/kb/929135/en-us | | | | | | | | Thanks & Regards, | | | | | | | | Ken Zhao | | | | | | | | Microsoft Online Support | | | | Microsoft Global Technical Support Center | | | | | | | | Get Secure! - www.microsoft.com/security | | | http://www.microsoft.com/security | | | | ================================================== == | | | | When responding to posts, please "Reply to Group" via your | newsreader | | | so | | | | that others may learn and benefit from your issue. | | | | ================================================== == | | | | This posting is provided "AS IS" with no warranties, and confers | no | | | rights. | | | | | | | | | | | | | | | | | | | | -------------------- | | | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | | | thread-index: AcfZocUICna3mtcpSW6Trrh8RO8JTQ== | | | | | X-WBNR-Posting-Host: 207.46.19.197 | | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | | | | References: | | | | | | | | | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | | | Date: Wed, 8 Aug 2007 02:52:02 -0700 | | | | | Lines: 160 | | | | | Message-ID: | | | | | MIME-Version: 1.0 | | | | | Content-Type: text/plain; | | | | | charset="Utf-8" | | | | | Content-Transfer-Encoding: 7bit | | | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | | | Content-Class: urn:content-classes:message | | | | | Importance: normal | | | | | Priority: normal | | | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | | | Path: TK2MSFTNGHUB02.phx.gbl | | | | | Xref: TK2MSFTNGHUB02.phx.gbl | | | | microsoft.public.windows.vista.networking_sharing: 12378 | | | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | | | | | | Hi Ken, | | | | | | | | | | Yes this patch was already applied to the SBS 2003 server. | Outlook | | is | | | | | working fine. It's the network sharing which isn't working. | | | | | | | | | | Thanks | | |
#7
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Office 2007 - Vista - Cannot Save to network drive
Hi Emily,
We have removed Antivirus as a temporary test but the result was the same... so it wasn't the AV. I don't have access to the machine, user is out of the office. I've asked them to perform the tasks you want and I'll let you know the results. I think I get time with the machine at the weekend, so will check then. As far as I know we are trying to save .doc files in word and it says "unable to save file - document not saved". or words to that effect. Regards Ian "Emily Lin [MSFT]" wrote: Hi Ian, Thank you for posting here! My name is Emily and I am happy to be working with you on this issue. From the problem description of the post you submitted, my understanding is: - You are unable to save Office 2007 documents to a shared folder. If I have misunderstood your concern, please let me know. Recently, we receive the similar issues. The issue may occur under several situations. The most common causes a 1. The Temporarily Internet Files location. 2. Antivirus/firewall programs affects the saving process. 3. The add-ins (such as PDF Maker addin, SnagIn addin) in Office 2007 affects the saving process. 4. Other causes. Let's perform the following steps to narrow down this issue and resolve the issue. Your patience and cooperation will be appreciated. Collect information to narrow the issue: 1. What is the exact error message when you try to save files to the network drive in Office 2007, "document not saved", "file cannot be found", or others? 2. In Word 2007, try to save a *.doc (not *.docx) to the network drive. What is the result? 3. Does the issue also occur when you try to save another shared folder on another computer/server, or it only occurs when saving to shared folders on a specific server? 4. Run winword /a to come into Word safe mode. Try to save to a file to the network drive again. What is the result? 5. Come into Windows safe mode with network. Open Word 2007 and save a file to the network drive. What is the result? 6. Run Procmon.exe to get the process monitor log file. - Download procmon.exe http://www.microsoft.com/technet/sys...ssmonitor.mspx - Run procmon.exe - Stop the current logging by clicking on the magnifying glass button. - Clear the current log by clicking on the eraser button. - Start the capturing by clicking on the magnifying glass button. - Reproduce the issue via one of the repro processes that you have noted the symptoms from. - Stop the capturing by clicking on the magnifying glass button. - Click the File menu Save to save the file as Issue.pml. - Zip up and send the resulting log files to me at . Suggestion: #1 Update all the programs on the computer (Microsoft related programs, Anti-virus program, Adobe program if you installed it, and etc.) #2 Temporarily Internet Files When you work in a file, Microsoft Office saves the file with a temporary file name and places this file in the same folder as the original file. Additional, Office 2007 uses Open XML formats and need to modify temporary files located in whatever folder that is defined for the Temporary Internet File location in Internet Explorer. Did you change the default Temporary Internet File location in IE. If there is problem with the Temporary internet Files, such an issue may also occur. Please check it. ---------------------------- 1. In IE, click the Tools menu Internet Options in the General tab, click Settings under 'temporary internet files' click 'View Files' are the 'temporary internet files' saved under the system drive (C:\Documents and Settings\UserName\Local Settings\Temporary Internet Files)? If not, click Move Folder to move it to the C: drive. Click OK. 2. In the Internet Options dialog box, Delete Files, Delete Cookies to empty the Temporary Internet Files. Click OK. Test the issue again. What is the result? #3 disable offline files ============= For Windows Vista: --Click Start --Type 'offline files' in the Search dialog on the start menu --Click the button "Disable Offline Files" Test the issue again. If it doesn't work, go to next step. If anything is unclear or if you have any other concerns, please don't hesitate to contact me. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================== ==== PLEASE NOTE: The newsgroup SECURE CODE and PASSWORD changes have been delayed. Please complete a re-registration process by entering the secure code mpng2008 when prompted at the Newsgroup entry page. Once you have entered the secure code mpng2008, you will be able to update your profile and access the partner newsgroups through the web or your NNTP account.. * * * OUR APOLOGIES FOR ANY INCONVENIENCE * * * ================================================== ==== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. ================================================== ==== -------------------- | Date: Wed, 29 Aug 2007 11:07:44 -0500 | From: Bob I | User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax) | X-Accept-Language: en-us, en | MIME-Version: 1.0 | Subject: Office 2007 - Vista - Cannot Save to network drive | References: | In-Reply-To: | Content-Type: text/plain; charset=us-ascii; format=flowed | Content-Transfer-Encoding: 7bit | Message-ID: | Newsgroups: microsoft.public.office.misc | NNTP-Posting-Host: out.co.olmsted.mn.us 136.234.56.129 | Lines: 1 | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24461 | X-Tomcat-NG: microsoft.public.office.misc | | "Drag and drop" isn't the same as the Save. In the folder properties, | security tab, do the users have "Full Control". | | Ian Robert wrote: | | Yes they do. It works fine if they drag and drop from the desktop but from | within the application they cannot save. | | | "Bob I" wrote: | | | Do the users have full control of the storage location? | | Ian Robert wrote: | | | Hi, | | I raised this problem in the vista news-threat but it would seem its related | to office 2007. | | Runniing windows Vista Buseiness, on a domain, with sbs2003 server. Cannot | save documents to a network shared drive (mapped) only can drag and drop them | once saved to the desktop. | | If one attempts to save to the network drive recieve an error message saying | that the network connection has been lost. The file gets created but is | empty - data cannot be written. The error messages in word and excel are | slightly different but the result is the same. Word says that file data | could not be written. | | Has anyone had any issues like this? | | Thanks | | Ian | | | Hi Ian, | | If the problem only occurs on Office programs, it may be related to Office | programs. I suggest you post to office newsgroup for help. | | Ken Zhao | | Microsoft Online Support | Microsoft Global Technical Support Center | | Get Secure! - www.microsoft.com/security http://www.microsoft.com/security | =============================================== ===== | When responding to posts, please "Reply to Group" via your newsreader so | that others may learn and benefit from your issue. | =============================================== ===== | This posting is provided "AS IS" with no warranties, and confers no rights. | | | | | | -------------------- | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g== | | X-WBNR-Posting-Host: 207.46.192.207 | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | References: | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | Date: Wed, 22 Aug 2007 03:10:00 -0700 | | Lines: 315 | | Message-ID: | | MIME-Version: 1.0 | | Content-Type: text/plain; | | charset="Utf-8" | | Content-Transfer-Encoding: 7bit | | X-Newsreader: Microsoft CDO for Windows 2000 | | Content-Class: urn:content-classes:message | | Importance: normal | | Priority: normal | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | Path: TK2MSFTNGHUB02.phx.gbl | | Xref: TK2MSFTNGHUB02.phx.gbl | microsoft.public.windows.vista.networking_shari ng:13051 | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | Hi Ken, | | | | Sorry for the delay in responding. | | | | If I enter into notepad.exe or mspaint.exe then the files are created ok. | | | | So it would seem to be an MSOffice only issue. | | | | Regards | | | | Ian | | | | | | ""Ken Zhao [MSFT]"" wrote: | | | | Hi Ian, | | | | If you have any updates or need any further assistance on this issue, | | please feel free to let me know. | | | | Thanks & Regards, | | | | Ken Zhao | | | | Microsoft Online Support | | Microsoft Global Technical Support Center | | | | Get Secure! - www.microsoft.com/security | http://www.microsoft.com/security | | ================================================== == | | When responding to posts, please "Reply to Group" via your newsreader | so | | that others may learn and benefit from your issue. | | ================================================== == | | This posting is provided "AS IS" with no warranties, and confers no | rights. | | | | | | | | | | -------------------- | | | X-Tomcat-ID: 95443236 | | | References: | | | | | | | | | | | | | | | MIME-Version: 1.0 | | | Content-Type: text/plain | | | Content-Transfer-Encoding: 7bit | | | From: ("Ken Zhao [MSFT]") | | | Organization: Microsoft | | | Date: Thu, 16 Aug 2007 09:23:31 GMT | | | Subject: Network Mapped Drive : Lost Network Connection | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing |
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Office 2007 - Vista - Cannot Save to network drive
Hi Ian,
When you have time to work on this issue on this weekend, please let me know the detail information so that we can work out this issue. Thanks. Happy weekend! Emily Lin Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================== == When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== == This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive | thread-index: AcfrJGjI3q/Z0vNPQH2rq06TCqc4lg== | X-WBNR-Posting-Host: 207.46.193.207 | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | References: | Subject: Office 2007 - Vista - Cannot Save to network drive | Date: Thu, 30 Aug 2007 09:40:01 -0700 | Lines: 319 | Message-ID: | MIME-Version: 1.0 | Content-Type: text/plain; | charset="Utf-8" | Content-Transfer-Encoding: 7bit | X-Newsreader: Microsoft CDO for Windows 2000 | Content-Class: urn:content-classes:message | Importance: normal | Priority: normal | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | Newsgroups: microsoft.public.office.misc | Path: TK2MSFTNGHUB02.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24567 | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | X-Tomcat-NG: microsoft.public.office.misc | | Hi Emily, | | We have removed Antivirus as a temporary test but the result was the same... | so it wasn't the AV. | | I don't have access to the machine, user is out of the office. I've asked | them to perform the tasks you want and I'll let you know the results. I | think I get time with the machine at the weekend, so will check then. | | As far as I know we are trying to save .doc files in word and it says | "unable to save file - document not saved". or words to that effect. | | Regards | | Ian | | | "Emily Lin [MSFT]" wrote: | | Hi Ian, | | Thank you for posting here! | | My name is Emily and I am happy to be working with you on this issue. From | the problem description of the post you submitted, my understanding is: | - You are unable to save Office 2007 documents to a shared folder. | If I have misunderstood your concern, please let me know. | | Recently, we receive the similar issues. The issue may occur under several | situations. The most common causes a | 1. The Temporarily Internet Files location. | 2. Antivirus/firewall programs affects the saving process. | 3. The add-ins (such as PDF Maker addin, SnagIn addin) in Office 2007 | affects the saving process. | 4. Other causes. | Let's perform the following steps to narrow down this issue and resolve the | issue. Your patience and cooperation will be appreciated. | | Collect information to narrow the issue: | 1. What is the exact error message when you try to save files to the | network drive in Office 2007, "document not saved", "file cannot be found", | or others? | 2. In Word 2007, try to save a *.doc (not *.docx) to the network drive. | What is the result? | 3. Does the issue also occur when you try to save another shared folder on | another computer/server, or it only occurs when saving to shared folders on | a specific server? | 4. Run winword /a to come into Word safe mode. Try to save to a file to the | network drive again. What is the result? | 5. Come into Windows safe mode with network. Open Word 2007 and save a file | to the network drive. What is the result? | 6. Run Procmon.exe to get the process monitor log file. | - Download procmon.exe | http://www.microsoft.com/technet/sys...ssmonitor.mspx | - Run procmon.exe | - Stop the current logging by clicking on the magnifying glass button. | - Clear the current log by clicking on the eraser button. | - Start the capturing by clicking on the magnifying glass button. | - Reproduce the issue via one of the repro processes that you have noted | the symptoms from. | - Stop the capturing by clicking on the magnifying glass button. | - Click the File menu Save to save the file as Issue.pml. | - Zip up and send the resulting log files to me at . | | Suggestion: | | #1 | Update all the programs on the computer (Microsoft related programs, | Anti-virus program, Adobe program if you installed it, and etc.) | | #2 Temporarily Internet Files | When you work in a file, Microsoft Office saves the file with a temporary | file name and places this file in the same folder as the original file. | | Additional, Office 2007 uses Open XML formats and need to modify temporary | files located in whatever folder that is defined for the Temporary Internet | File location in Internet Explorer. Did you change the default Temporary | Internet File location in IE. If there is problem with the Temporary | internet Files, such an issue may also occur. Please check it. | ---------------------------- | 1. In IE, click the Tools menu Internet Options in the General tab, | click Settings under 'temporary internet files' click 'View Files' are | the 'temporary internet files' saved under the system drive (C:\Documents | and Settings\UserName\Local Settings\Temporary Internet Files)? | | If not, click Move Folder to move it to the C: drive. Click OK. | | 2. In the Internet Options dialog box, Delete Files, Delete Cookies to | empty the Temporary Internet Files. Click OK. | | Test the issue again. What is the result? | | #3 disable offline files | ============= | For Windows Vista: | | --Click Start | --Type 'offline files' in the Search dialog on the start menu | --Click the button "Disable Offline Files" | | Test the issue again. If it doesn't work, go to next step. | | If anything is unclear or if you have any other concerns, please don't | hesitate to contact me. | | Sincerely, | | Emily Lin, | Microsoft Online Partner Support | | Get Secure! - www.microsoft.com/security | | ================================================== ==== | PLEASE NOTE: | The newsgroup SECURE CODE and PASSWORD changes have been delayed. Please | complete a re-registration process by entering the secure code mpng2008 | when prompted at the Newsgroup entry page. | Once you have entered the secure code mpng2008, you will be able to update | your profile and access the partner newsgroups through the web or your NNTP | account.. | * * * OUR APOLOGIES FOR ANY INCONVENIENCE * * * | ================================================== ==== | When responding to posts, please "Reply to Group" via your newsreader | so that others may learn and benefit from this issue. | ================================================== ==== | This posting is provided "AS IS" with no warranties, and confers no rights. | ================================================== ==== | | | | -------------------- | | Date: Wed, 29 Aug 2007 11:07:44 -0500 | | From: Bob I | | User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) | Gecko/20030624 Netscape/7.1 (ax) | | X-Accept-Language: en-us, en | | MIME-Version: 1.0 | | Subject: Office 2007 - Vista - Cannot Save to network drive | | References: | | | | In-Reply-To: | | Content-Type: text/plain; charset=us-ascii; format=flowed | | Content-Transfer-Encoding: 7bit | | Message-ID: | | Newsgroups: microsoft.public.office.misc | | NNTP-Posting-Host: out.co.olmsted.mn.us 136.234.56.129 | | Lines: 1 | | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24461 | | X-Tomcat-NG: microsoft.public.office.misc | | | | "Drag and drop" isn't the same as the Save. In the folder properties, | | security tab, do the users have "Full Control". | | | | Ian Robert wrote: | | | | Yes they do. It works fine if they drag and drop from the desktop but | from | | within the application they cannot save. | | | | | | "Bob I" wrote: | | | | | | Do the users have full control of the storage location? | | | | Ian Robert wrote: | | | | | | Hi, | | | | I raised this problem in the vista news-threat but it would seem its | related | | to office 2007. | | | | Runniing windows Vista Buseiness, on a domain, with sbs2003 server. | Cannot | | save documents to a network shared drive (mapped) only can drag and | drop them | | once saved to the desktop. | | | | If one attempts to save to the network drive recieve an error message | saying | | that the network connection has been lost. The file gets created but | is | | empty - data cannot be written. The error messages in word and excel | are | | slightly different but the result is the same. Word says that file | data | | could not be written. | | | | Has anyone had any issues like this? | | | | Thanks | | | | Ian | | | | | | Hi Ian, | | | | If the problem only occurs on Office programs, it may be related to | Office | | programs. I suggest you post to office newsgroup for help. | | | | Ken Zhao | | | | Microsoft Online Support | | Microsoft Global Technical Support Center | | | | Get Secure! - www.microsoft.com/security | http://www.microsoft.com/security | | =============================================== ===== | | When responding to posts, please "Reply to Group" via your newsreader | so | | that others may learn and benefit from your issue. | | =============================================== ===== | | This posting is provided "AS IS" with no warranties, and confers no | rights. | | | | | | | | | | | | -------------------- | | | Thread-Topic: Network Mapped Drive : Lost Network Connection | | | thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g== | | | X-WBNR-Posting-Host: 207.46.192.207 | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | | | References: | | | | | | | | | | | | | | | | | | | Subject: Network Mapped Drive : Lost Network Connection | | | Date: Wed, 22 Aug 2007 03:10:00 -0700 | | | Lines: 315 | | | Message-ID: | | | MIME-Version: 1.0 | | | Content-Type: text/plain; | | | charset="Utf-8" | | | Content-Transfer-Encoding: 7bit | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | Content-Class: urn:content-classes:message | | | Importance: normal | | | Priority: normal | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | Newsgroups: microsoft.public.windows.vista.networking_sharing | | | Path: TK2MSFTNGHUB02.phx.gbl | | | Xref: TK2MSFTNGHUB02.phx.gbl | | microsoft.public.windows.vista.networking_shari ng:13051 | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | | | | | | Hi Ken, | | | | | | Sorry for the delay in responding. | | | | | | If I enter into notepad.exe or mspaint.exe then the files are | created ok. | | | | | | So it would seem to be an MSOffice only issue. | | | | | | Regards | | | | | | Ian | | | | | | | | | ""Ken Zhao [MSFT]"" wrote: | | | | | | Hi Ian, | | | | | | If you have any updates or need any further assistance on this | issue, | | | please feel free to let me know. | | | | | | Thanks & Regards, | | | | | | Ken Zhao | | | | | | Microsoft Online Support | | | Microsoft Global Technical Support Center | | | | | | Get Secure! - www.microsoft.com/security | | http://www.microsoft.com/security | | | ================================================== == | | | When responding to posts, please "Reply to Group" via your | newsreader | | so | | | that others may learn and benefit from your issue. | | | ================================================== == | | | This posting is provided "AS IS" with no warranties, and confers | no | | rights. | | | | | | | | | | | | | | | -------------------- | | | | X-Tomcat-ID: 95443236 | | | | References: | | | | | | | | | | | | | | | | | | | | | | MIME-Version: 1.0 | | | | Content-Type: text/plain | | | | Content-Transfer-Encoding: 7bit | | | | From: ("Ken Zhao [MSFT]") | | | | Organization: Microsoft | | | | Date: Thu, 16 Aug 2007 09:23:31 GMT | | | | Subject: Network Mapped Drive : Lost Network Connection | | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing | |
#9
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Office 2007 - Vista - Cannot Save to network drive
I would like to share my experiences on this issue in the hope that they may
help to find a solution. I have been experiencing exactly the same problem to the extent that it has made working in Office 2007 (on Vista, in my case, with the shared folders on SBS2003) practically impossible at times and a huge disapointment after upgrading. 1. The messages I receive are generally "Document not saved" (in Excel 2007) and "There has been a network or file permission error. The network connection may be lost" (in Word 2007). 2. I am only using Word and Excel 2003 formats, not .docx and .xlsx. 3. Problem occurs with a shared network drive on SBS2003 - user has full control of this folder and sub-folders in security settings. 4. Disabled antivirus (Symantec Corporate) on workstation and server - no effect. 5. Ran Word in safe mode to disable Adobe PDF add-ins - no effect. 6. Disabled offline files - no effect. 7. Whenever the error occurs, a .tmp file is created. Sometimes, by renaming the .tmp file to .doc, it can be successfully opened in Word or Excel, but not always. 8. At all times the error occurs, I can save the same document in the same format on the desktop (or any local location) and then copy and paste it into the same network location that causes an error in Word or Excel. 9. This problem is not consistent. Sometimes, I can work without a problem and at other times I cannot save any document that has been changed. I hope that this helps and I look forward to more troubleshooting next week after Ian's input. Robert "Emily Lin [MSFT]" wrote: Hi Ian, When you have time to work on this issue on this weekend, please let me know the detail information so that we can work out this issue. Thanks. Happy weekend! Emily Lin Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================== == When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== == This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive | thread-index: AcfrJGjI3q/Z0vNPQH2rq06TCqc4lg== | X-WBNR-Posting-Host: 207.46.193.207 | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | References: | Subject: Office 2007 - Vista - Cannot Save to network drive | Date: Thu, 30 Aug 2007 09:40:01 -0700 | Lines: 319 | Message-ID: | MIME-Version: 1.0 | Content-Type: text/plain; | charset="Utf-8" | Content-Transfer-Encoding: 7bit | X-Newsreader: Microsoft CDO for Windows 2000 | Content-Class: urn:content-classes:message | Importance: normal | Priority: normal | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | Newsgroups: microsoft.public.office.misc | Path: TK2MSFTNGHUB02.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24567 | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | X-Tomcat-NG: microsoft.public.office.misc | | Hi Emily, | | We have removed Antivirus as a temporary test but the result was the same... | so it wasn't the AV. | | I don't have access to the machine, user is out of the office. I've asked | them to perform the tasks you want and I'll let you know the results. I | think I get time with the machine at the weekend, so will check then. | | As far as I know we are trying to save .doc files in word and it says | "unable to save file - document not saved". or words to that effect. | | Regards | | Ian | | | "Emily Lin [MSFT]" wrote: | | Hi Ian, | | Thank you for posting here! | | My name is Emily and I am happy to be working with you on this issue. From | the problem description of the post you submitted, my understanding is: | - You are unable to save Office 2007 documents to a shared folder. | If I have misunderstood your concern, please let me know. | | Recently, we receive the similar issues. The issue may occur under several | situations. The most common causes a | 1. The Temporarily Internet Files location. | 2. Antivirus/firewall programs affects the saving process. | 3. The add-ins (such as PDF Maker addin, SnagIn addin) in Office 2007 | affects the saving process. | 4. Other causes. | Let's perform the following steps to narrow down this issue and resolve the | issue. Your patience and cooperation will be appreciated. | | Collect information to narrow the issue: | 1. What is the exact error message when you try to save files to the | network drive in Office 2007, "document not saved", "file cannot be found", | or others? | 2. In Word 2007, try to save a *.doc (not *.docx) to the network drive. | What is the result? | 3. Does the issue also occur when you try to save another shared folder on | another computer/server, or it only occurs when saving to shared folders on | a specific server? | 4. Run winword /a to come into Word safe mode. Try to save to a file to the | network drive again. What is the result? | 5. Come into Windows safe mode with network. Open Word 2007 and save a file | to the network drive. What is the result? | 6. Run Procmon.exe to get the process monitor log file. | - Download procmon.exe | http://www.microsoft.com/technet/sys...ssmonitor.mspx | - Run procmon.exe | - Stop the current logging by clicking on the magnifying glass button. | - Clear the current log by clicking on the eraser button. | - Start the capturing by clicking on the magnifying glass button. | - Reproduce the issue via one of the repro processes that you have noted | the symptoms from. | - Stop the capturing by clicking on the magnifying glass button. | - Click the File menu Save to save the file as Issue.pml. | - Zip up and send the resulting log files to me at . | | Suggestion: | | #1 | Update all the programs on the computer (Microsoft related programs, | Anti-virus program, Adobe program if you installed it, and etc.) | | #2 Temporarily Internet Files | When you work in a file, Microsoft Office saves the file with a temporary | file name and places this file in the same folder as the original file. | | Additional, Office 2007 uses Open XML formats and need to modify temporary | files located in whatever folder that is defined for the Temporary Internet | File location in Internet Explorer. Did you change the default Temporary | Internet File location in IE. If there is problem with the Temporary | internet Files, such an issue may also occur. Please check it. | ---------------------------- | 1. In IE, click the Tools menu Internet Options in the General tab, | click Settings under 'temporary internet files' click 'View Files' are | the 'temporary internet files' saved under the system drive (C:\Documents | and Settings\UserName\Local Settings\Temporary Internet Files)? | | If not, click Move Folder to move it to the C: drive. Click OK. | | 2. In the Internet Options dialog box, Delete Files, Delete Cookies to | empty the Temporary Internet Files. Click OK. | | Test the issue again. What is the result? | | #3 disable offline files | ============= | For Windows Vista: | | --Click Start | --Type 'offline files' in the Search dialog on the start menu | --Click the button "Disable Offline Files" | | Test the issue again. If it doesn't work, go to next step. | | If anything is unclear or if you have any other concerns, please don't | hesitate to contact me. | | Sincerely, | | Emily Lin, | Microsoft Online Partner Support | | Get Secure! - www.microsoft.com/security | | ================================================== ==== | PLEASE NOTE: | The newsgroup SECURE CODE and PASSWORD changes have been delayed. Please | complete a re-registration process by entering the secure code mpng2008 | when prompted at the Newsgroup entry page. | Once you have entered the secure code mpng2008, you will be able to update | your profile and access the partner newsgroups through the web or your NNTP | account.. | * * * OUR APOLOGIES FOR ANY INCONVENIENCE * * * | ================================================== ==== | When responding to posts, please "Reply to Group" via your newsreader | so that others may learn and benefit from this issue. | ================================================== ==== | This posting is provided "AS IS" with no warranties, and confers no rights. | ================================================== ==== | | | | -------------------- | | Date: Wed, 29 Aug 2007 11:07:44 -0500 | | From: Bob I | | User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) | Gecko/20030624 Netscape/7.1 (ax) | | X-Accept-Language: en-us, en | | MIME-Version: 1.0 | | Subject: Office 2007 - Vista - Cannot Save to network drive | | References: | | | | In-Reply-To: | | Content-Type: text/plain; charset=us-ascii; format=flowed | | Content-Transfer-Encoding: 7bit | | Message-ID: | | Newsgroups: microsoft.public.office.misc | | NNTP-Posting-Host: out.co.olmsted.mn.us 136.234.56.129 | | Lines: 1 | | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24461 | | X-Tomcat-NG: microsoft.public.office.misc | | | | "Drag and drop" isn't the same as the Save. In the folder properties, | | security tab, do the users have "Full Control". | | | | Ian Robert wrote: | | | | Yes they do. It works fine if they drag and drop from the desktop but | from | | within the application they cannot save. | | | | | | "Bob I" wrote: | | | | | | Do the users have full control of the storage location? | | | | Ian Robert wrote: | | | | | | Hi, | | | | I raised this problem in the vista news-threat but it would seem its | related | | to office 2007. | | | | Runniing windows Vista Buseiness, on a domain, with sbs2003 server. | Cannot | | save documents to a network shared drive (mapped) only can drag and | drop them | | once saved to the desktop. | | | | If one attempts to save to the network drive recieve an error message | saying | | that the network connection has been lost. The file gets created but | is | | empty - data cannot be written. The error messages in word and excel | are | | slightly different but the result is the same. Word says that file | data | | could not be written. | | | | Has anyone had any issues like this? | | | | Thanks | | | | Ian | | | | | | Hi Ian, | | | | If the problem only occurs on Office programs, it may be related to | Office | | programs. I suggest you post to office newsgroup for help. | | | | Ken Zhao | | | | Microsoft Online Support | | Microsoft Global Technical Support Center | | | | Get Secure! - www.microsoft.com/security | http://www.microsoft.com/security | | =============================================== ===== | | When responding to posts, please "Reply to Group" via your newsreader | so | | that others may learn and benefit from your issue. | | =============================================== ===== | | This posting is provided "AS IS" with no warranties, and confers no | rights. | | |
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Office 2007 - Vista - Cannot Save to network drive
Thanks, Bob, yes that sounds exactly the same problem as I am having.
Emily does this give you enough information to progress to a solution? Regards Ian "swissrobert" wrote: I would like to share my experiences on this issue in the hope that they may help to find a solution. I have been experiencing exactly the same problem to the extent that it has made working in Office 2007 (on Vista, in my case, with the shared folders on SBS2003) practically impossible at times and a huge disapointment after upgrading. 1. The messages I receive are generally "Document not saved" (in Excel 2007) and "There has been a network or file permission error. The network connection may be lost" (in Word 2007). 2. I am only using Word and Excel 2003 formats, not .docx and .xlsx. 3. Problem occurs with a shared network drive on SBS2003 - user has full control of this folder and sub-folders in security settings. 4. Disabled antivirus (Symantec Corporate) on workstation and server - no effect. 5. Ran Word in safe mode to disable Adobe PDF add-ins - no effect. 6. Disabled offline files - no effect. 7. Whenever the error occurs, a .tmp file is created. Sometimes, by renaming the .tmp file to .doc, it can be successfully opened in Word or Excel, but not always. 8. At all times the error occurs, I can save the same document in the same format on the desktop (or any local location) and then copy and paste it into the same network location that causes an error in Word or Excel. 9. This problem is not consistent. Sometimes, I can work without a problem and at other times I cannot save any document that has been changed. I hope that this helps and I look forward to more troubleshooting next week after Ian's input. Robert "Emily Lin [MSFT]" wrote: Hi Ian, When you have time to work on this issue on this weekend, please let me know the detail information so that we can work out this issue. Thanks. Happy weekend! Emily Lin Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================== == When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== == This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Thread-Topic: Office 2007 - Vista - Cannot Save to network drive | thread-index: AcfrJGjI3q/Z0vNPQH2rq06TCqc4lg== | X-WBNR-Posting-Host: 207.46.193.207 | From: =?Utf-8?B?SWFuIFJvYmVydA==?= | References: | Subject: Office 2007 - Vista - Cannot Save to network drive | Date: Thu, 30 Aug 2007 09:40:01 -0700 | Lines: 319 | Message-ID: | MIME-Version: 1.0 | Content-Type: text/plain; | charset="Utf-8" | Content-Transfer-Encoding: 7bit | X-Newsreader: Microsoft CDO for Windows 2000 | Content-Class: urn:content-classes:message | Importance: normal | Priority: normal | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | Newsgroups: microsoft.public.office.misc | Path: TK2MSFTNGHUB02.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24567 | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148 | X-Tomcat-NG: microsoft.public.office.misc | | Hi Emily, | | We have removed Antivirus as a temporary test but the result was the same... | so it wasn't the AV. | | I don't have access to the machine, user is out of the office. I've asked | them to perform the tasks you want and I'll let you know the results. I | think I get time with the machine at the weekend, so will check then. | | As far as I know we are trying to save .doc files in word and it says | "unable to save file - document not saved". or words to that effect. | | Regards | | Ian | | | "Emily Lin [MSFT]" wrote: | | Hi Ian, | | Thank you for posting here! | | My name is Emily and I am happy to be working with you on this issue. From | the problem description of the post you submitted, my understanding is: | - You are unable to save Office 2007 documents to a shared folder. | If I have misunderstood your concern, please let me know. | | Recently, we receive the similar issues. The issue may occur under several | situations. The most common causes a | 1. The Temporarily Internet Files location. | 2. Antivirus/firewall programs affects the saving process. | 3. The add-ins (such as PDF Maker addin, SnagIn addin) in Office 2007 | affects the saving process. | 4. Other causes. | Let's perform the following steps to narrow down this issue and resolve the | issue. Your patience and cooperation will be appreciated. | | Collect information to narrow the issue: | 1. What is the exact error message when you try to save files to the | network drive in Office 2007, "document not saved", "file cannot be found", | or others? | 2. In Word 2007, try to save a *.doc (not *.docx) to the network drive. | What is the result? | 3. Does the issue also occur when you try to save another shared folder on | another computer/server, or it only occurs when saving to shared folders on | a specific server? | 4. Run winword /a to come into Word safe mode. Try to save to a file to the | network drive again. What is the result? | 5. Come into Windows safe mode with network. Open Word 2007 and save a file | to the network drive. What is the result? | 6. Run Procmon.exe to get the process monitor log file. | - Download procmon.exe | http://www.microsoft.com/technet/sys...ssmonitor.mspx | - Run procmon.exe | - Stop the current logging by clicking on the magnifying glass button. | - Clear the current log by clicking on the eraser button. | - Start the capturing by clicking on the magnifying glass button. | - Reproduce the issue via one of the repro processes that you have noted | the symptoms from. | - Stop the capturing by clicking on the magnifying glass button. | - Click the File menu Save to save the file as Issue.pml. | - Zip up and send the resulting log files to me at . | | Suggestion: | | #1 | Update all the programs on the computer (Microsoft related programs, | Anti-virus program, Adobe program if you installed it, and etc.) | | #2 Temporarily Internet Files | When you work in a file, Microsoft Office saves the file with a temporary | file name and places this file in the same folder as the original file. | | Additional, Office 2007 uses Open XML formats and need to modify temporary | files located in whatever folder that is defined for the Temporary Internet | File location in Internet Explorer. Did you change the default Temporary | Internet File location in IE. If there is problem with the Temporary | internet Files, such an issue may also occur. Please check it. | ---------------------------- | 1. In IE, click the Tools menu Internet Options in the General tab, | click Settings under 'temporary internet files' click 'View Files' are | the 'temporary internet files' saved under the system drive (C:\Documents | and Settings\UserName\Local Settings\Temporary Internet Files)? | | If not, click Move Folder to move it to the C: drive. Click OK. | | 2. In the Internet Options dialog box, Delete Files, Delete Cookies to | empty the Temporary Internet Files. Click OK. | | Test the issue again. What is the result? | | #3 disable offline files | ============= | For Windows Vista: | | --Click Start | --Type 'offline files' in the Search dialog on the start menu | --Click the button "Disable Offline Files" | | Test the issue again. If it doesn't work, go to next step. | | If anything is unclear or if you have any other concerns, please don't | hesitate to contact me. | | Sincerely, | | Emily Lin, | Microsoft Online Partner Support | | Get Secure! - www.microsoft.com/security | | ================================================== ==== | PLEASE NOTE: | The newsgroup SECURE CODE and PASSWORD changes have been delayed. Please | complete a re-registration process by entering the secure code mpng2008 | when prompted at the Newsgroup entry page. | Once you have entered the secure code mpng2008, you will be able to update | your profile and access the partner newsgroups through the web or your NNTP | account.. | * * * OUR APOLOGIES FOR ANY INCONVENIENCE * * * | ================================================== ==== | When responding to posts, please "Reply to Group" via your newsreader | so that others may learn and benefit from this issue. | ================================================== ==== | This posting is provided "AS IS" with no warranties, and confers no rights. | ================================================== ==== | | | | -------------------- | | Date: Wed, 29 Aug 2007 11:07:44 -0500 | | From: Bob I | | User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) | Gecko/20030624 Netscape/7.1 (ax) | | X-Accept-Language: en-us, en | | MIME-Version: 1.0 | | Subject: Office 2007 - Vista - Cannot Save to network drive | | References: | | | | In-Reply-To: | | Content-Type: text/plain; charset=us-ascii; format=flowed | | Content-Transfer-Encoding: 7bit | | Message-ID: | | Newsgroups: microsoft.public.office.misc | | NNTP-Posting-Host: out.co.olmsted.mn.us 136.234.56.129 | | Lines: 1 | | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24461 | | X-Tomcat-NG: microsoft.public.office.misc | | | | "Drag and drop" isn't the same as the Save. In the folder properties, | | security tab, do the users have "Full Control". | | | | Ian Robert wrote: | | | | Yes they do. It works fine if they drag and drop from the desktop but | from | | within the application they cannot save. | | | | | | "Bob I" wrote: | | | | | | Do the users have full control of the storage location? | | | | Ian Robert wrote: | | | | | | Hi, | | | | I raised this problem in the vista news-threat but it would seem its | related | | to office 2007. | | | | Runniing windows Vista Buseiness, on a domain, with sbs2003 server. | Cannot | | save documents to a network shared drive (mapped) only can drag and | drop them | | once saved to the desktop. | | | | If one attempts to save to the network drive recieve an error message | saying | | that the network connection has been lost. The file gets created but |
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