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Office 2007 - Vista - Cannot Save to network drive



 
 
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  #1  
Old August 29th, 2007, 12:52 PM posted to microsoft.public.office.misc
Ian Robert
external usenet poster
 
Posts: 26
Default Office 2007 - Vista - Cannot Save to network drive

Hi,

I raised this problem in the vista news-threat but it would seem its related
to office 2007.

Runniing windows Vista Buseiness, on a domain, with sbs2003 server. Cannot
save documents to a network shared drive (mapped) only can drag and drop them
once saved to the desktop.

If one attempts to save to the network drive recieve an error message saying
that the network connection has been lost. The file gets created but is
empty - data cannot be written. The error messages in word and excel are
slightly different but the result is the same. Word says that file data
could not be written.

Has anyone had any issues like this?

Thanks

Ian


Hi Ian,

If the problem only occurs on Office programs, it may be related to Office
programs. I suggest you post to office newsgroup for help.

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.





--------------------
| Thread-Topic: Network Mapped Drive : Lost Network Connection
| thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:








| Subject: Network Mapped Drive : Lost Network Connection
| Date: Wed, 22 Aug 2007 03:10:00 -0700
| Lines: 315
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.windows.vista.networking_sharing
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.networking_sharing: 13051
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Hi Ken,
|
| Sorry for the delay in responding.
|
| If I enter into notepad.exe or mspaint.exe then the files are created ok.
|
| So it would seem to be an MSOffice only issue.
|
| Regards
|
| Ian
|
|
| ""Ken Zhao [MSFT]"" wrote:
|
| Hi Ian,
|
| If you have any updates or need any further assistance on this issue,
| please feel free to let me know.
|
| Thanks & Regards,
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
|
| --------------------
| | X-Tomcat-ID: 95443236
| | References:
|
|
|
|
|
|
| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From: ("Ken Zhao [MSFT]")
| | Organization: Microsoft
| | Date: Thu, 16 Aug 2007 09:23:31 GMT
| | Subject: Network Mapped Drive : Lost Network Connection
| | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | Message-ID:
| | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | Lines: 280
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.networking_sharing: 12779
| | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| |
| | Hi Ian,
| |
| | Does the issue only occur in Microsoft Office applications?
| |
| | Thanks & Regards,
| |
| | Ken Zhao
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! -
www.microsoft.com/security
| http://www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your newsreader
so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| |
| |
| |
| |
| | --------------------
| | | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA==
| | | X-WBNR-Posting-Host: 207.46.19.168
| | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | | References:
| |
| |
| |
| |
| |
| | | Subject: Network Mapped Drive : Lost Network Connection
| | | Date: Wed, 15 Aug 2007 06:56:01 -0700
| | | Lines: 250
| | | Message-ID:
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | charset="Utf-8"
| | | Content-Transfer-Encoding: 7bit
| | | X-Newsreader: Microsoft CDO for Windows 2000
| | | Content-Class: urn:content-classes:message
| | | Importance: normal
| | | Priority: normal
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl
| | microsoft.public.windows.vista.networking_sharing: 12741
| | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | |
| | | Hi Ken,
| | |
| | | Yes the issue is still evident with a clean boot. And I have also
| | removed
| | | any antivirus (as a temporary measure) and the issue is still
| persistent.
| | |
| | | Do you know why a network share would work with dragging and
droping
| | items
| | | from the desktop to it but from within the application (MS Word/MS
| Excel)
| | | they are unable to access the share to save the data? (They create
a
| | blank
| | | file and no data is saved to it).
| | |
| | | I have never seen this kind of issue before.
| | |
| | | Regards
| | |
| | | ian
| | |
| | |
| | | ""Ken Zhao [MSFT]"" wrote:
| | |
| | | Hi Ian,
| | |
| | | You may use msconfig to see if the issue also happens in Clean
Boot
| | mode.
| | |
| | | How to troubleshoot a problem by performing a clean boot in
Windows
| | Vista
| | | http://support.microsoft.com/kb/929135/en-us
| | |
| | | Thanks & Regards,
| | |
| | | Ken Zhao
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! - www.microsoft.com/security
| | http://www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
newsreader
| | so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and confers
no
| | rights.
| | |
| | |
| | |
| | |
| | | --------------------
| | | | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | | | thread-index: AcfZocUICna3mtcpSW6Trrh8RO8JTQ==
| | | | X-WBNR-Posting-Host: 207.46.19.197
| | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=

| | | | References:

| | |
| | |
| | |
| | | | Subject: Network Mapped Drive : Lost Network Connection
| | | | Date: Wed, 8 Aug 2007 02:52:02 -0700
| | | | Lines: 160
| | | | Message-ID:
| | | | MIME-Version: 1.0
| | | | Content-Type: text/plain;
| | | | charset="Utf-8"
| | | | Content-Transfer-Encoding: 7bit
| | | | X-Newsreader: Microsoft CDO for Windows 2000
| | | | Content-Class: urn:content-classes:message
| | | | Importance: normal
| | | | Priority: normal
| | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | | Xref: TK2MSFTNGHUB02.phx.gbl
| | | microsoft.public.windows.vista.networking_sharing: 12378
| | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | | |
| | | | Hi Ken,
| | | |
| | | | Yes this patch was already applied to the SBS 2003 server.
Outlook
| is
| | | | working fine. It's the network sharing which isn't working.
| | | |
| | | | Thanks
| | | |
| | | | Ian
| | | |
| | | | ""Ken Zhao [MSFT]"" wrote:
| | | |
| | | | Hi Ian,
| | | |
| | | | I am just writing to see how everything is going. If you have
any
| | | updates
| | | | or need any further assistance on this issue, please feel
free to
| | let
| | | me
| | | | know.
| | | |
| | | | Thanks & Regards,
| | | |
| | | | Ken Zhao
| | | |
| | | | Microsoft Online Support
| | | | Microsoft Global Technical Support Center
| | | |
| | | | Get Secure! - www.microsoft.com/security
| | | http://www.microsoft.com/security
| | | | ================================================== ==
| | | | When responding to posts, please "Reply to Group" via your
| | newsreader
| | | so
| | | | that others may learn and benefit from your issue.
| | | | ================================================== ==
| | | | This posting is provided "AS IS" with no warranties, and
confers
| no
| | | rights.
| | | |
| | | |
| | | |
| | | |
| | | |
| | | | --------------------
| | | | | X-Tomcat-ID: 27203866
| | | | | References:
|
| | | |
| | | | | MIME-Version: 1.0
| | | | | Content-Type: text/plain
| | | | | Content-Transfer-Encoding: 7bit
| | | | | From: ("Ken Zhao [MSFT]")
| | | | | Organization: Microsoft
| | | | | Date: Mon, 06 Aug 2007 02:38:52 GMT
| | | | | Subject: Network Mapped Drive : Lost Network Connection
| | | | | X-Tomcat-NG:
microsoft.public.windows.vista.networking_sharing
| | | | | Message-ID:
| | | | | Newsgroups:
microsoft.public.windows.vista.networking_sharing
| | | | | Lines: 79
| | | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | | | Xref: TK2MSFTNGHUB02.phx.gbl
| | | | microsoft.public.windows.vista.networking_sharing: 12261
| | | | | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| | | | |
| | | | | Hello Ian,
| | | | |
| | | | | Thank you for using newsgroup!
| | | | |
| | | | | Thanks for Kerry Brown's notification. Based on your
situation,
| | if
| | | the
| | | | | problem only occurs on Windows Vista machines, please first
| apply
| | the
| | | | | following article update to see if it can help:
| | | | |
| | | | | 926505: Windows Small Business Server 2003: Vista and
Outlook
| | 2007
| | | | | compatibility update
| | | | |
http://support.microsoft.com/kb/926505/en-us
| | | | |
| | | | | Thanks & Regards,
| | | | |
| | | | | Ken Zhao
| | | | |
| | | | | Microsoft Online Support
| | | | | Microsoft Global Technical Support Center
| | | | |
| | | | | Get Secure! - www.microsoft.com/security
| | | | http://www.microsoft.com/security
| | | | | ================================================== ==
| | | | | When responding to posts, please "Reply to Group" via your
| | newsreader
| | | so
| | | | | that others may learn and benefit from your issue.
| | | | | ================================================== ==
| | | | | This posting is provided "AS IS" with no warranties, and
| confers
| | no
| | | | rights.
| | | | |
| | | | |
| | | | |
| | | | |
| | | | |
| | | | | --------------------
| | | | | | Thread-Topic: Network Mapped Drive : Lost Network
Connection
| | | | | | thread-index: AcfV1pUiZBYpvmi8RFCIYEjCPIEl8w==
| | | | | | X-WBNR-Posting-Host: 207.46.19.197
| | | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| |
| | | | | | References:
| |
| | | | | | Subject: Network Mapped Drive : Lost Network
Connection
| | | | | | Date: Fri, 3 Aug 2007 07:00:00 -0700
|

  #2  
Old August 29th, 2007, 02:12 PM posted to microsoft.public.office.misc
Bob I
external usenet poster
 
Posts: 10,698
Default Office 2007 - Vista - Cannot Save to network drive

Do the users have full control of the storage location?

Ian Robert wrote:

Hi,

I raised this problem in the vista news-threat but it would seem its related
to office 2007.

Runniing windows Vista Buseiness, on a domain, with sbs2003 server. Cannot
save documents to a network shared drive (mapped) only can drag and drop them
once saved to the desktop.

If one attempts to save to the network drive recieve an error message saying
that the network connection has been lost. The file gets created but is
empty - data cannot be written. The error messages in word and excel are
slightly different but the result is the same. Word says that file data
could not be written.

Has anyone had any issues like this?

Thanks

Ian


Hi Ian,

If the problem only occurs on Office programs, it may be related to Office
programs. I suggest you post to office newsgroup for help.

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.





--------------------
| Thread-Topic: Network Mapped Drive : Lost Network Connection
| thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:








| Subject: Network Mapped Drive : Lost Network Connection
| Date: Wed, 22 Aug 2007 03:10:00 -0700
| Lines: 315
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.windows.vista.networking_sharing
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.networking_sharing: 13051
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Hi Ken,
|
| Sorry for the delay in responding.
|
| If I enter into notepad.exe or mspaint.exe then the files are created ok.
|
| So it would seem to be an MSOffice only issue.
|
| Regards
|
| Ian
|
|
| ""Ken Zhao [MSFT]"" wrote:
|
| Hi Ian,
|
| If you have any updates or need any further assistance on this issue,
| please feel free to let me know.
|
| Thanks & Regards,
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
|
| --------------------
| | X-Tomcat-ID: 95443236
| | References:
|
|
|
|
|
|
| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From: ("Ken Zhao [MSFT]")
| | Organization: Microsoft
| | Date: Thu, 16 Aug 2007 09:23:31 GMT
| | Subject: Network Mapped Drive : Lost Network Connection
| | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | Message-ID:
| | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | Lines: 280
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.networking_sharing: 12779
| | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| |
| | Hi Ian,
| |
| | Does the issue only occur in Microsoft Office applications?
| |
| | Thanks & Regards,
| |
| | Ken Zhao
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! -
www.microsoft.com/security
| http://www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your newsreader
so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| |
| |
| |
| |
| | --------------------
| | | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA==
| | | X-WBNR-Posting-Host: 207.46.19.168
| | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | | References:
| |
| |
| |
| |
| |
| | | Subject: Network Mapped Drive : Lost Network Connection
| | | Date: Wed, 15 Aug 2007 06:56:01 -0700
| | | Lines: 250
| | | Message-ID:
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | charset="Utf-8"
| | | Content-Transfer-Encoding: 7bit
| | | X-Newsreader: Microsoft CDO for Windows 2000
| | | Content-Class: urn:content-classes:message
| | | Importance: normal
| | | Priority: normal
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl
| | microsoft.public.windows.vista.networking_sharing: 12741
| | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | |
| | | Hi Ken,
| | |
| | | Yes the issue is still evident with a clean boot. And I have also
| | removed
| | | any antivirus (as a temporary measure) and the issue is still
| persistent.
| | |
| | | Do you know why a network share would work with dragging and
droping
| | items
| | | from the desktop to it but from within the application (MS Word/MS
| Excel)
| | | they are unable to access the share to save the data? (They create
a
| | blank
| | | file and no data is saved to it).
| | |
| | | I have never seen this kind of issue before.
| | |
| | | Regards
| | |
| | | ian
| | |
| | |
| | | ""Ken Zhao [MSFT]"" wrote:
| | |
| | | Hi Ian,
| | |
| | | You may use msconfig to see if the issue also happens in Clean
Boot
| | mode.
| | |
| | | How to troubleshoot a problem by performing a clean boot in
Windows
| | Vista
| | | http://support.microsoft.com/kb/929135/en-us
| | |
| | | Thanks & Regards,
| | |
| | | Ken Zhao
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! - www.microsoft.com/security
| | http://www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
newsreader
| | so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and confers
no
| | rights.
| | |
| | |
| | |
| | |
| | | --------------------
| | | | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | | | thread-index: AcfZocUICna3mtcpSW6Trrh8RO8JTQ==
| | | | X-WBNR-Posting-Host: 207.46.19.197
| | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=

| | | | References:

| | |
| | |
| | |
| | | | Subject: Network Mapped Drive : Lost Network Connection
| | | | Date: Wed, 8 Aug 2007 02:52:02 -0700
| | | | Lines: 160
| | | | Message-ID:
| | | | MIME-Version: 1.0
| | | | Content-Type: text/plain;
| | | | charset="Utf-8"
| | | | Content-Transfer-Encoding: 7bit
| | | | X-Newsreader: Microsoft CDO for Windows 2000
| | | | Content-Class: urn:content-classes:message
| | | | Importance: normal
| | | | Priority: normal
| | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | | Xref: TK2MSFTNGHUB02.phx.gbl
| | | microsoft.public.windows.vista.networking_sharing: 12378
| | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | | |
| | | | Hi Ken,
| | | |
| | | | Yes this patch was already applied to the SBS 2003 server.
Outlook
| is
| | | | working fine. It's the network sharing which isn't working.
| | | |
| | | | Thanks
| | | |
| | | | Ian
| | | |
| | | | ""Ken Zhao [MSFT]"" wrote:
| | | |
| | | | Hi Ian,
| | | |
| | | | I am just writing to see how everything is going. If you have
any
| | | updates
| | | | or need any further assistance on this issue, please feel
free to
| | let
| | | me
| | | | know.
| | | |
| | | | Thanks & Regards,
| | | |
| | | | Ken Zhao
| | | |
| | | | Microsoft Online Support
| | | | Microsoft Global Technical Support Center
| | | |
| | | | Get Secure! - www.microsoft.com/security
| | | http://www.microsoft.com/security
| | | | ================================================== ==
| | | | When responding to posts, please "Reply to Group" via your
| | newsreader
| | | so
| | | | that others may learn and benefit from your issue.
| | | | ================================================== ==
| | | | This posting is provided "AS IS" with no warranties, and
confers
| no
| | | rights.
| | | |
| | | |
| | | |
| | | |
| | | |
| | | | --------------------
| | | | | X-Tomcat-ID: 27203866
| | | | | References:
|
| | | |
| | | | | MIME-Version: 1.0
| | | | | Content-Type: text/plain
| | | | | Content-Transfer-Encoding: 7bit
| | | | | From: ("Ken Zhao [MSFT]")
| | | | | Organization: Microsoft
| | | | | Date: Mon, 06 Aug 2007 02:38:52 GMT
| | | | | Subject: Network Mapped Drive : Lost Network Connection
| | | | | X-Tomcat-NG:
microsoft.public.windows.vista.networking_sharing
| | | | | Message-ID:
| | | | | Newsgroups:
microsoft.public.windows.vista.networking_sharing
| | | | | Lines: 79
| | | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | | | Xref: TK2MSFTNGHUB02.phx.gbl
| | | | microsoft.public.windows.vista.networking_sharing: 12261
| | | | | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| | | | |
| | | | | Hello Ian,
| | | | |
| | | | | Thank you for using newsgroup!
| | | | |
| | | | | Thanks for Kerry Brown's notification. Based on your
situation,
| | if
| | | the
| | | | | problem only occurs on Windows Vista machines, please first
| apply
| | the
| | | | | following article update to see if it can help:
| | | | |
| | | | | 926505: Windows Small Business Server 2003: Vista and
Outlook
| | 2007
| | | | | compatibility update
| | | | |
http://support.microsoft.com/kb/926505/en-us
| | | | |
| | | | | Thanks & Regards,
| | | | |
| | | | | Ken Zhao
| | | | |
| | | | | Microsoft Online Support
| | | | | Microsoft Global Technical Support Center
| | | | |
| | | | | Get Secure! - www.microsoft.com/security
| | | | http://www.microsoft.com/security
| | | | | ================================================== ==
| | | | | When responding to posts, please "Reply to Group" via your
| | newsreader
| | | so
| | | | | that others may learn and benefit from your issue.
| | | | | ================================================== ==
| | | | | This posting is provided "AS IS" with no warranties, and
| confers
| | no
| | | | rights.
| | | | |
| | | | |
| | | | |
| | | | |
| | | | |
| | | | | --------------------
| | | | | | Thread-Topic: Network Mapped Drive : Lost Network
Connection
| | | | | | thread-index: AcfV1pUiZBYpvmi8RFCIYEjCPIEl8w==
| | | | | | X-WBNR-Posting-Host: 207.46.19.197
| | | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| |
| | | | | | References:
| |
| | | | | | Subject: Network Mapped Drive : Lost Network
Connection
| | | | | | Date: Fri, 3 Aug 2007 07:00:00 -0700
|


  #3  
Old August 29th, 2007, 04:28 PM posted to microsoft.public.office.misc
Ian Robert
external usenet poster
 
Posts: 26
Default Office 2007 - Vista - Cannot Save to network drive


Yes they do. It works fine if they drag and drop from the desktop but from
within the application they cannot save.


"Bob I" wrote:

Do the users have full control of the storage location?

Ian Robert wrote:

Hi,

I raised this problem in the vista news-threat but it would seem its related
to office 2007.

Runniing windows Vista Buseiness, on a domain, with sbs2003 server. Cannot
save documents to a network shared drive (mapped) only can drag and drop them
once saved to the desktop.

If one attempts to save to the network drive recieve an error message saying
that the network connection has been lost. The file gets created but is
empty - data cannot be written. The error messages in word and excel are
slightly different but the result is the same. Word says that file data
could not be written.

Has anyone had any issues like this?

Thanks

Ian


Hi Ian,

If the problem only occurs on Office programs, it may be related to Office
programs. I suggest you post to office newsgroup for help.

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.





--------------------
| Thread-Topic: Network Mapped Drive : Lost Network Connection
| thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:








| Subject: Network Mapped Drive : Lost Network Connection
| Date: Wed, 22 Aug 2007 03:10:00 -0700
| Lines: 315
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.windows.vista.networking_sharing
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.networking_sharing: 13051
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Hi Ken,
|
| Sorry for the delay in responding.
|
| If I enter into notepad.exe or mspaint.exe then the files are created ok.
|
| So it would seem to be an MSOffice only issue.
|
| Regards
|
| Ian
|
|
| ""Ken Zhao [MSFT]"" wrote:
|
| Hi Ian,
|
| If you have any updates or need any further assistance on this issue,
| please feel free to let me know.
|
| Thanks & Regards,
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
|
| --------------------
| | X-Tomcat-ID: 95443236
| | References:
|
|
|
|
|
|
| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From: ("Ken Zhao [MSFT]")
| | Organization: Microsoft
| | Date: Thu, 16 Aug 2007 09:23:31 GMT
| | Subject: Network Mapped Drive : Lost Network Connection
| | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | Message-ID:
| | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | Lines: 280
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.networking_sharing: 12779
| | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| |
| | Hi Ian,
| |
| | Does the issue only occur in Microsoft Office applications?
| |
| | Thanks & Regards,
| |
| | Ken Zhao
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! -
www.microsoft.com/security
| http://www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your newsreader
so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| |
| |
| |
| |
| | --------------------
| | | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA==
| | | X-WBNR-Posting-Host: 207.46.19.168
| | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | | References:
| |
| |
| |
| |
| |
| | | Subject: Network Mapped Drive : Lost Network Connection
| | | Date: Wed, 15 Aug 2007 06:56:01 -0700
| | | Lines: 250
| | | Message-ID:
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | charset="Utf-8"
| | | Content-Transfer-Encoding: 7bit
| | | X-Newsreader: Microsoft CDO for Windows 2000
| | | Content-Class: urn:content-classes:message
| | | Importance: normal
| | | Priority: normal
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl
| | microsoft.public.windows.vista.networking_sharing: 12741
| | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | |
| | | Hi Ken,
| | |
| | | Yes the issue is still evident with a clean boot. And I have also
| | removed
| | | any antivirus (as a temporary measure) and the issue is still
| persistent.
| | |
| | | Do you know why a network share would work with dragging and
droping
| | items
| | | from the desktop to it but from within the application (MS Word/MS
| Excel)
| | | they are unable to access the share to save the data? (They create
a
| | blank
| | | file and no data is saved to it).
| | |
| | | I have never seen this kind of issue before.
| | |
| | | Regards
| | |
| | | ian
| | |
| | |
| | | ""Ken Zhao [MSFT]"" wrote:
| | |
| | | Hi Ian,
| | |
| | | You may use msconfig to see if the issue also happens in Clean
Boot
| | mode.
| | |
| | | How to troubleshoot a problem by performing a clean boot in
Windows
| | Vista
| | | http://support.microsoft.com/kb/929135/en-us
| | |
| | | Thanks & Regards,
| | |
| | | Ken Zhao
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! - www.microsoft.com/security
| | http://www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
newsreader
| | so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and confers
no
| | rights.
| | |
| | |
| | |
| | |
| | | --------------------
| | | | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | | | thread-index: AcfZocUICna3mtcpSW6Trrh8RO8JTQ==
| | | | X-WBNR-Posting-Host: 207.46.19.197
| | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=

| | | | References:

| | |
| | |
| | |
| | | | Subject: Network Mapped Drive : Lost Network Connection
| | | | Date: Wed, 8 Aug 2007 02:52:02 -0700
| | | | Lines: 160
| | | | Message-ID:
| | | | MIME-Version: 1.0
| | | | Content-Type: text/plain;
| | | | charset="Utf-8"
| | | | Content-Transfer-Encoding: 7bit
| | | | X-Newsreader: Microsoft CDO for Windows 2000
| | | | Content-Class: urn:content-classes:message
| | | | Importance: normal
| | | | Priority: normal
| | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | | Xref: TK2MSFTNGHUB02.phx.gbl
| | | microsoft.public.windows.vista.networking_sharing: 12378
| | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | | |
| | | | Hi Ken,
| | | |
| | | | Yes this patch was already applied to the SBS 2003 server.
Outlook
| is
| | | | working fine. It's the network sharing which isn't working.
| | | |
| | | | Thanks

  #4  
Old August 29th, 2007, 05:07 PM posted to microsoft.public.office.misc
Bob I
external usenet poster
 
Posts: 10,698
Default Office 2007 - Vista - Cannot Save to network drive

"Drag and drop" isn't the same as the Save. In the folder properties,
security tab, do the users have "Full Control".

Ian Robert wrote:

Yes they do. It works fine if they drag and drop from the desktop but from
within the application they cannot save.


"Bob I" wrote:


Do the users have full control of the storage location?

Ian Robert wrote:


Hi,

I raised this problem in the vista news-threat but it would seem its related
to office 2007.

Runniing windows Vista Buseiness, on a domain, with sbs2003 server. Cannot
save documents to a network shared drive (mapped) only can drag and drop them
once saved to the desktop.

If one attempts to save to the network drive recieve an error message saying
that the network connection has been lost. The file gets created but is
empty - data cannot be written. The error messages in word and excel are
slightly different but the result is the same. Word says that file data
could not be written.

Has anyone had any issues like this?

Thanks

Ian


Hi Ian,

If the problem only occurs on Office programs, it may be related to Office
programs. I suggest you post to office newsgroup for help.

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security http://www.microsoft.com/security
=============================================== =====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=============================================== =====
This posting is provided "AS IS" with no warranties, and confers no rights.





--------------------
| Thread-Topic: Network Mapped Drive : Lost Network Connection
| thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:








| Subject: Network Mapped Drive : Lost Network Connection
| Date: Wed, 22 Aug 2007 03:10:00 -0700
| Lines: 315
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.windows.vista.networking_sharing
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.networking_shari ng:13051
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Hi Ken,
|
| Sorry for the delay in responding.
|
| If I enter into notepad.exe or mspaint.exe then the files are created ok.
|
| So it would seem to be an MSOffice only issue.
|
| Regards
|
| Ian
|
|
| ""Ken Zhao [MSFT]"" wrote:
|
| Hi Ian,
|
| If you have any updates or need any further assistance on this issue,
| please feel free to let me know.
|
| Thanks & Regards,
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
|
| --------------------
| | X-Tomcat-ID: 95443236
| | References:
|
|
|
|
|
|
| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From: ("Ken Zhao [MSFT]")
| | Organization: Microsoft
| | Date: Thu, 16 Aug 2007 09:23:31 GMT
| | Subject: Network Mapped Drive : Lost Network Connection
| | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | Message-ID:
| | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | Lines: 280
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.networking_sharing: 12779
| | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| |
| | Hi Ian,
| |
| | Does the issue only occur in Microsoft Office applications?
| |
| | Thanks & Regards,
| |
| | Ken Zhao
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! -
www.microsoft.com/security
| http://www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your newsreader
so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| |
| |
| |
| |
| | --------------------
| | | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA==
| | | X-WBNR-Posting-Host: 207.46.19.168
| | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | | References:
| |
| |
| |
| |
| |
| | | Subject: Network Mapped Drive : Lost Network Connection
| | | Date: Wed, 15 Aug 2007 06:56:01 -0700
| | | Lines: 250
| | | Message-ID:
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | charset="Utf-8"
| | | Content-Transfer-Encoding: 7bit
| | | X-Newsreader: Microsoft CDO for Windows 2000
| | | Content-Class: urn:content-classes:message
| | | Importance: normal
| | | Priority: normal
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl
| | microsoft.public.windows.vista.networking_sharing: 12741
| | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | |
| | | Hi Ken,
| | |
| | | Yes the issue is still evident with a clean boot. And I have also
| | removed
| | | any antivirus (as a temporary measure) and the issue is still
| persistent.
| | |
| | | Do you know why a network share would work with dragging and
droping
| | items
| | | from the desktop to it but from within the application (MS Word/MS
| Excel)
| | | they are unable to access the share to save the data? (They create
a
| | blank
| | | file and no data is saved to it).
| | |
| | | I have never seen this kind of issue before.
| | |
| | | Regards
| | |
| | | ian
| | |
| | |
| | | ""Ken Zhao [MSFT]"" wrote:
| | |
| | | Hi Ian,
| | |
| | | You may use msconfig to see if the issue also happens in Clean
Boot
| | mode.
| | |
| | | How to troubleshoot a problem by performing a clean boot in
Windows
| | Vista
| | | http://support.microsoft.com/kb/929135/en-us
| | |
| | | Thanks & Regards,
| | |
| | | Ken Zhao
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! - www.microsoft.com/security
| | http://www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
newsreader
| | so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and confers
no
| | rights.
| | |
| | |
| | |
| | |
| | | --------------------
| | | | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | | | thread-index: AcfZocUICna3mtcpSW6Trrh8RO8JTQ==
| | | | X-WBNR-Posting-Host: 207.46.19.197
| | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=

| | | | References:

| | |
| | |
| | |
| | | | Subject: Network Mapped Drive : Lost Network Connection
| | | | Date: Wed, 8 Aug 2007 02:52:02 -0700
| | | | Lines: 160
| | | | Message-ID:
| | | | MIME-Version: 1.0
| | | | Content-Type: text/plain;
| | | | charset="Utf-8"
| | | | Content-Transfer-Encoding: 7bit
| | | | X-Newsreader: Microsoft CDO for Windows 2000
| | | | Content-Class: urn:content-classes:message
| | | | Importance: normal
| | | | Priority: normal
| | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | | Xref: TK2MSFTNGHUB02.phx.gbl
| | | microsoft.public.windows.vista.networking_sharing: 12378
| | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | | |
| | | | Hi Ken,
| | | |
| | | | Yes this patch was already applied to the SBS 2003 server.
Outlook
| is
| | | | working fine. It's the network sharing which isn't working.
| | | |
| | | | Thanks


  #5  
Old August 30th, 2007, 03:40 AM posted to microsoft.public.office.misc
Emily Lin [MSFT]
external usenet poster
 
Posts: 169
Default Office 2007 - Vista - Cannot Save to network drive

Hi Ian,

Thank you for posting here!

My name is Emily and I am happy to be working with you on this issue. From
the problem description of the post you submitted, my understanding is:
- You are unable to save Office 2007 documents to a shared folder.
If I have misunderstood your concern, please let me know.

Recently, we receive the similar issues. The issue may occur under several
situations. The most common causes a
1. The Temporarily Internet Files location.
2. Antivirus/firewall programs affects the saving process.
3. The add-ins (such as PDF Maker addin, SnagIn addin) in Office 2007
affects the saving process.
4. Other causes.
Let's perform the following steps to narrow down this issue and resolve the
issue. Your patience and cooperation will be appreciated.

Collect information to narrow the issue:
1. What is the exact error message when you try to save files to the
network drive in Office 2007, "document not saved", "file cannot be found",
or others?
2. In Word 2007, try to save a *.doc (not *.docx) to the network drive.
What is the result?
3. Does the issue also occur when you try to save another shared folder on
another computer/server, or it only occurs when saving to shared folders on
a specific server?
4. Run winword /a to come into Word safe mode. Try to save to a file to the
network drive again. What is the result?
5. Come into Windows safe mode with network. Open Word 2007 and save a file
to the network drive. What is the result?
6. Run Procmon.exe to get the process monitor log file.
- Download procmon.exe
http://www.microsoft.com/technet/sys...ssmonitor.mspx
- Run procmon.exe
- Stop the current logging by clicking on the magnifying glass button.
- Clear the current log by clicking on the eraser button.
- Start the capturing by clicking on the magnifying glass button.
- Reproduce the issue via one of the repro processes that you have noted
the symptoms from.
- Stop the capturing by clicking on the magnifying glass button.
- Click the File menu Save to save the file as Issue.pml.
- Zip up and send the resulting log files to me at .

Suggestion:

#1
Update all the programs on the computer (Microsoft related programs,
Anti-virus program, Adobe program if you installed it, and etc.)

#2 Temporarily Internet Files
When you work in a file, Microsoft Office saves the file with a temporary
file name and places this file in the same folder as the original file.

Additional, Office 2007 uses Open XML formats and need to modify temporary
files located in whatever folder that is defined for the Temporary Internet
File location in Internet Explorer. Did you change the default Temporary
Internet File location in IE. If there is problem with the Temporary
internet Files, such an issue may also occur. Please check it.
----------------------------
1. In IE, click the Tools menu Internet Options in the General tab,
click Settings under 'temporary internet files' click 'View Files' are
the 'temporary internet files' saved under the system drive (C:\Documents
and Settings\UserName\Local Settings\Temporary Internet Files)?

If not, click Move Folder to move it to the C: drive. Click OK.

2. In the Internet Options dialog box, Delete Files, Delete Cookies to
empty the Temporary Internet Files. Click OK.

Test the issue again. What is the result?

#3 disable offline files
=============
For Windows Vista:

--Click Start
--Type 'offline files' in the Search dialog on the start menu
--Click the button "Disable Offline Files"

Test the issue again. If it doesn't work, go to next step.

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! -
www.microsoft.com/security

================================================== ====
PLEASE NOTE:
The newsgroup SECURE CODE and PASSWORD changes have been delayed. Please
complete a re-registration process by entering the secure code mpng2008
when prompted at the Newsgroup entry page.
Once you have entered the secure code mpng2008, you will be able to update
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================================================== ====
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================================================== ====



--------------------
| Date: Wed, 29 Aug 2007 11:07:44 -0500
| From: Bob I
| User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4)
Gecko/20030624 Netscape/7.1 (ax)
| X-Accept-Language: en-us, en
| MIME-Version: 1.0
| Subject: Office 2007 - Vista - Cannot Save to network drive
| References:


| In-Reply-To:
| Content-Type: text/plain; charset=us-ascii; format=flowed
| Content-Transfer-Encoding: 7bit
| Message-ID:
| Newsgroups: microsoft.public.office.misc
| NNTP-Posting-Host: out.co.olmsted.mn.us 136.234.56.129
| Lines: 1
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24461
| X-Tomcat-NG: microsoft.public.office.misc
|
| "Drag and drop" isn't the same as the Save. In the folder properties,
| security tab, do the users have "Full Control".
|
| Ian Robert wrote:
|
| Yes they do. It works fine if they drag and drop from the desktop but
from
| within the application they cannot save.
|
|
| "Bob I" wrote:
|
|
| Do the users have full control of the storage location?
|
| Ian Robert wrote:
|
|
| Hi,
|
| I raised this problem in the vista news-threat but it would seem its
related
| to office 2007.
|
| Runniing windows Vista Buseiness, on a domain, with sbs2003 server.
Cannot
| save documents to a network shared drive (mapped) only can drag and
drop them
| once saved to the desktop.
|
| If one attempts to save to the network drive recieve an error message
saying
| that the network connection has been lost. The file gets created but
is
| empty - data cannot be written. The error messages in word and excel
are
| slightly different but the result is the same. Word says that file
data
| could not be written.
|
| Has anyone had any issues like this?
|
| Thanks
|
| Ian
|
|
| Hi Ian,
|
| If the problem only occurs on Office programs, it may be related to
Office
| programs. I suggest you post to office newsgroup for help.
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
| =============================================== =====
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| =============================================== =====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
|
|
| --------------------
| | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g==
| | X-WBNR-Posting-Host: 207.46.192.207
| | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | References:
|
|
|
|
|
|
|
|
| | Subject: Network Mapped Drive : Lost Network Connection
| | Date: Wed, 22 Aug 2007 03:10:00 -0700
| | Lines: 315
| | Message-ID:
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.networking_shari ng:13051
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| |
| | Hi Ken,
| |
| | Sorry for the delay in responding.
| |
| | If I enter into notepad.exe or mspaint.exe then the files are
created ok.
| |
| | So it would seem to be an MSOffice only issue.
| |
| | Regards
| |
| | Ian
| |
| |
| | ""Ken Zhao [MSFT]"" wrote:
| |
| | Hi Ian,
| |
| | If you have any updates or need any further assistance on this
issue,
| | please feel free to let me know.
| |
| | Thanks & Regards,
| |
| | Ken Zhao
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| http://www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers
no
| rights.
| |
| |
| |
| |
| | --------------------
| | | X-Tomcat-ID: 95443236
| | | References:
| |
| |
| |
| |
| |
| |
| | | MIME-Version: 1.0
| | | Content-Type: text/plain
| | | Content-Transfer-Encoding: 7bit
| | | From: ("Ken Zhao [MSFT]")
| | | Organization: Microsoft
| | | Date: Thu, 16 Aug 2007 09:23:31 GMT
| | | Subject: Network Mapped Drive : Lost Network Connection
| | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | | Message-ID:
| | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | | Lines: 280
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl
| | microsoft.public.windows.vista.networking_sharing: 12779
| | | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| | |
| | | Hi Ian,
| | |
| | | Does the issue only occur in Microsoft Office applications?
| | |
| | | Thanks & Regards,
| | |
| | | Ken Zhao
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! -
www.microsoft.com/security
| | http://www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and confers
no
| | rights.
| | |
| | |
| | |
| | |
| | |
| | | --------------------
| | | | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA==
| | | | X-WBNR-Posting-Host: 207.46.19.168
| | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=

| | | | References:

| | |
| | |
| | |
| | |
| | |
| | | | Subject: Network Mapped Drive : Lost Network Connection
| | | | Date: Wed, 15 Aug 2007 06:56:01 -0700
| | | | Lines: 250
| | | | Message-ID:

| | | | MIME-Version: 1.0
| | | | Content-Type: text/plain;
| | | | charset="Utf-8"
| | | | Content-Transfer-Encoding: 7bit
| | | | X-Newsreader: Microsoft CDO for Windows 2000
| | | | Content-Class: urn:content-classes:message
| | | | Importance: normal
| | | | Priority: normal
| | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | | Xref: TK2MSFTNGHUB02.phx.gbl
| | | microsoft.public.windows.vista.networking_sharing: 12741
| | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | | |
| | | | Hi Ken,
| | | |
| | | | Yes the issue is still evident with a clean boot. And I have
also
| | | removed
| | | | any antivirus (as a temporary measure) and the issue is still
| | persistent.
| | | |
| | | | Do you know why a network share would work with dragging and
| droping
| | | items
| | | | from the desktop to it but from within the application (MS
Word/MS
| | Excel)
| | | | they are unable to access the share to save the data? (They
create
| a
| | | blank
| | | | file and no data is saved to it).
| | | |
| | | | I have never seen this kind of issue before.
| | | |
| | | | Regards
| | | |
| | | | ian
| | | |
| | | |
| | | | ""Ken Zhao [MSFT]"" wrote:
| | | |
| | | | Hi Ian,
| | | |
| | | | You may use msconfig to see if the issue also happens in
Clean
| Boot
| | | mode.
| | | |
| | | | How to troubleshoot a problem by performing a clean boot in
| Windows
| | | Vista
| | | | http://support.microsoft.com/kb/929135/en-us
| | | |
| | | | Thanks & Regards,
| | | |
| | | | Ken Zhao
| | | |
| | | | Microsoft Online Support
| | | | Microsoft Global Technical Support Center
| | | |
| | | | Get Secure! - www.microsoft.com/security
| | | http://www.microsoft.com/security
| | | | ================================================== ==
| | | | When responding to posts, please "Reply to Group" via your
| newsreader
| | | so
| | | | that others may learn and benefit from your issue.
| | | | ================================================== ==
| | | | This posting is provided "AS IS" with no warranties, and
confers
| no
| | | rights.
| | | |
| | | |
| | | |
| | | |
| | | | --------------------
| | | | | Thread-Topic: Network Mapped Drive : Lost Network
Connection
| | | | | thread-index: AcfZocUICna3mtcpSW6Trrh8RO8JTQ==
| | | | | X-WBNR-Posting-Host: 207.46.19.197
| | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
|
| | | | | References:
|
| | | |
| | | |
| | | |
| | | | | Subject: Network Mapped Drive : Lost Network Connection
| | | | | Date: Wed, 8 Aug 2007 02:52:02 -0700
| | | | | Lines: 160
| | | | | Message-ID:

| | | | | MIME-Version: 1.0
| | | | | Content-Type: text/plain;
| | | | | charset="Utf-8"
| | | | | Content-Transfer-Encoding: 7bit
| | | | | X-Newsreader: Microsoft CDO for Windows 2000
| | | | | Content-Class: urn:content-classes:message
| | | | | Importance: normal
| | | | | Priority: normal
| | | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | | | Newsgroups:
microsoft.public.windows.vista.networking_sharing
| | | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | | | Xref: TK2MSFTNGHUB02.phx.gbl
| | | | microsoft.public.windows.vista.networking_sharing: 12378
| | | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | | | X-Tomcat-NG:
microsoft.public.windows.vista.networking_sharing
| | | | |
| | | | | Hi Ken,
| | | | |
| | | | | Yes this patch was already applied to the SBS 2003 server.
| Outlook
| | is
| | | | | working fine. It's the network sharing which isn't working.
| | | | |
| | | | | Thanks
|
|

  #6  
Old August 30th, 2007, 03:41 AM posted to microsoft.public.office.misc
Emily Lin [MSFT]
external usenet poster
 
Posts: 169
Default Office 2007 - Vista - Cannot Save to network drive

Hi Bob,

Thanks for your sharing.

Emily Lin
--------------------
| Date: Wed, 29 Aug 2007 11:07:44 -0500
| From: Bob I
| User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4)
Gecko/20030624 Netscape/7.1 (ax)
| X-Accept-Language: en-us, en
| MIME-Version: 1.0
| Subject: Office 2007 - Vista - Cannot Save to network drive
| References:


| In-Reply-To:
| Content-Type: text/plain; charset=us-ascii; format=flowed
| Content-Transfer-Encoding: 7bit
| Message-ID:
| Newsgroups: microsoft.public.office.misc
| NNTP-Posting-Host: out.co.olmsted.mn.us 136.234.56.129
| Lines: 1
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24461
| X-Tomcat-NG: microsoft.public.office.misc
|
| "Drag and drop" isn't the same as the Save. In the folder properties,
| security tab, do the users have "Full Control".
|
| Ian Robert wrote:
|
| Yes they do. It works fine if they drag and drop from the desktop but
from
| within the application they cannot save.
|
|
| "Bob I" wrote:
|
|
| Do the users have full control of the storage location?
|
| Ian Robert wrote:
|
|
| Hi,
|
| I raised this problem in the vista news-threat but it would seem its
related
| to office 2007.
|
| Runniing windows Vista Buseiness, on a domain, with sbs2003 server.
Cannot
| save documents to a network shared drive (mapped) only can drag and
drop them
| once saved to the desktop.
|
| If one attempts to save to the network drive recieve an error message
saying
| that the network connection has been lost. The file gets created but
is
| empty - data cannot be written. The error messages in word and excel
are
| slightly different but the result is the same. Word says that file
data
| could not be written.
|
| Has anyone had any issues like this?
|
| Thanks
|
| Ian
|
|
| Hi Ian,
|
| If the problem only occurs on Office programs, it may be related to
Office
| programs. I suggest you post to office newsgroup for help.
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
| =============================================== =====
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| =============================================== =====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
|
|
| --------------------
| | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g==
| | X-WBNR-Posting-Host: 207.46.192.207
| | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | References:
|
|
|
|
|
|
|
|
| | Subject: Network Mapped Drive : Lost Network Connection
| | Date: Wed, 22 Aug 2007 03:10:00 -0700
| | Lines: 315
| | Message-ID:
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.networking_shari ng:13051
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| |
| | Hi Ken,
| |
| | Sorry for the delay in responding.
| |
| | If I enter into notepad.exe or mspaint.exe then the files are
created ok.
| |
| | So it would seem to be an MSOffice only issue.
| |
| | Regards
| |
| | Ian
| |
| |
| | ""Ken Zhao [MSFT]"" wrote:
| |
| | Hi Ian,
| |
| | If you have any updates or need any further assistance on this
issue,
| | please feel free to let me know.
| |
| | Thanks & Regards,
| |
| | Ken Zhao
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| http://www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers
no
| rights.
| |
| |
| |
| |
| | --------------------
| | | X-Tomcat-ID: 95443236
| | | References:
| |
| |
| |
| |
| |
| |
| | | MIME-Version: 1.0
| | | Content-Type: text/plain
| | | Content-Transfer-Encoding: 7bit
| | | From: ("Ken Zhao [MSFT]")
| | | Organization: Microsoft
| | | Date: Thu, 16 Aug 2007 09:23:31 GMT
| | | Subject: Network Mapped Drive : Lost Network Connection
| | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | | Message-ID:
| | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | | Lines: 280
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl
| | microsoft.public.windows.vista.networking_sharing: 12779
| | | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| | |
| | | Hi Ian,
| | |
| | | Does the issue only occur in Microsoft Office applications?
| | |
| | | Thanks & Regards,
| | |
| | | Ken Zhao
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! -
www.microsoft.com/security
| | http://www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and confers
no
| | rights.
| | |
| | |
| | |
| | |
| | |
| | | --------------------
| | | | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA==
| | | | X-WBNR-Posting-Host: 207.46.19.168
| | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=

| | | | References:

| | |
| | |
| | |
| | |
| | |
| | | | Subject: Network Mapped Drive : Lost Network Connection
| | | | Date: Wed, 15 Aug 2007 06:56:01 -0700
| | | | Lines: 250
| | | | Message-ID:

| | | | MIME-Version: 1.0
| | | | Content-Type: text/plain;
| | | | charset="Utf-8"
| | | | Content-Transfer-Encoding: 7bit
| | | | X-Newsreader: Microsoft CDO for Windows 2000
| | | | Content-Class: urn:content-classes:message
| | | | Importance: normal
| | | | Priority: normal
| | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | | Xref: TK2MSFTNGHUB02.phx.gbl
| | | microsoft.public.windows.vista.networking_sharing: 12741
| | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | | |
| | | | Hi Ken,
| | | |
| | | | Yes the issue is still evident with a clean boot. And I have
also
| | | removed
| | | | any antivirus (as a temporary measure) and the issue is still
| | persistent.
| | | |
| | | | Do you know why a network share would work with dragging and
| droping
| | | items
| | | | from the desktop to it but from within the application (MS
Word/MS
| | Excel)
| | | | they are unable to access the share to save the data? (They
create
| a
| | | blank
| | | | file and no data is saved to it).
| | | |
| | | | I have never seen this kind of issue before.
| | | |
| | | | Regards
| | | |
| | | | ian
| | | |
| | | |
| | | | ""Ken Zhao [MSFT]"" wrote:
| | | |
| | | | Hi Ian,
| | | |
| | | | You may use msconfig to see if the issue also happens in
Clean
| Boot
| | | mode.
| | | |
| | | | How to troubleshoot a problem by performing a clean boot in
| Windows
| | | Vista
| | | | http://support.microsoft.com/kb/929135/en-us
| | | |
| | | | Thanks & Regards,
| | | |
| | | | Ken Zhao
| | | |
| | | | Microsoft Online Support
| | | | Microsoft Global Technical Support Center
| | | |
| | | | Get Secure! - www.microsoft.com/security
| | | http://www.microsoft.com/security
| | | | ================================================== ==
| | | | When responding to posts, please "Reply to Group" via your
| newsreader
| | | so
| | | | that others may learn and benefit from your issue.
| | | | ================================================== ==
| | | | This posting is provided "AS IS" with no warranties, and
confers
| no
| | | rights.
| | | |
| | | |
| | | |
| | | |
| | | | --------------------
| | | | | Thread-Topic: Network Mapped Drive : Lost Network
Connection
| | | | | thread-index: AcfZocUICna3mtcpSW6Trrh8RO8JTQ==
| | | | | X-WBNR-Posting-Host: 207.46.19.197
| | | | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
|
| | | | | References:
|
| | | |
| | | |
| | | |
| | | | | Subject: Network Mapped Drive : Lost Network Connection
| | | | | Date: Wed, 8 Aug 2007 02:52:02 -0700
| | | | | Lines: 160
| | | | | Message-ID:

| | | | | MIME-Version: 1.0
| | | | | Content-Type: text/plain;
| | | | | charset="Utf-8"
| | | | | Content-Transfer-Encoding: 7bit
| | | | | X-Newsreader: Microsoft CDO for Windows 2000
| | | | | Content-Class: urn:content-classes:message
| | | | | Importance: normal
| | | | | Priority: normal
| | | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | | | Newsgroups:
microsoft.public.windows.vista.networking_sharing
| | | | | Path: TK2MSFTNGHUB02.phx.gbl
| | | | | Xref: TK2MSFTNGHUB02.phx.gbl
| | | | microsoft.public.windows.vista.networking_sharing: 12378
| | | | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | | | X-Tomcat-NG:
microsoft.public.windows.vista.networking_sharing
| | | | |
| | | | | Hi Ken,
| | | | |
| | | | | Yes this patch was already applied to the SBS 2003 server.
| Outlook
| | is
| | | | | working fine. It's the network sharing which isn't working.
| | | | |
| | | | | Thanks
|
|

  #7  
Old August 30th, 2007, 05:40 PM posted to microsoft.public.office.misc
Ian Robert
external usenet poster
 
Posts: 26
Default Office 2007 - Vista - Cannot Save to network drive

Hi Emily,

We have removed Antivirus as a temporary test but the result was the same...
so it wasn't the AV.

I don't have access to the machine, user is out of the office. I've asked
them to perform the tasks you want and I'll let you know the results. I
think I get time with the machine at the weekend, so will check then.

As far as I know we are trying to save .doc files in word and it says
"unable to save file - document not saved". or words to that effect.

Regards

Ian


"Emily Lin [MSFT]" wrote:

Hi Ian,

Thank you for posting here!

My name is Emily and I am happy to be working with you on this issue. From
the problem description of the post you submitted, my understanding is:
- You are unable to save Office 2007 documents to a shared folder.
If I have misunderstood your concern, please let me know.

Recently, we receive the similar issues. The issue may occur under several
situations. The most common causes a
1. The Temporarily Internet Files location.
2. Antivirus/firewall programs affects the saving process.
3. The add-ins (such as PDF Maker addin, SnagIn addin) in Office 2007
affects the saving process.
4. Other causes.
Let's perform the following steps to narrow down this issue and resolve the
issue. Your patience and cooperation will be appreciated.

Collect information to narrow the issue:
1. What is the exact error message when you try to save files to the
network drive in Office 2007, "document not saved", "file cannot be found",
or others?
2. In Word 2007, try to save a *.doc (not *.docx) to the network drive.
What is the result?
3. Does the issue also occur when you try to save another shared folder on
another computer/server, or it only occurs when saving to shared folders on
a specific server?
4. Run winword /a to come into Word safe mode. Try to save to a file to the
network drive again. What is the result?
5. Come into Windows safe mode with network. Open Word 2007 and save a file
to the network drive. What is the result?
6. Run Procmon.exe to get the process monitor log file.
- Download procmon.exe
http://www.microsoft.com/technet/sys...ssmonitor.mspx
- Run procmon.exe
- Stop the current logging by clicking on the magnifying glass button.
- Clear the current log by clicking on the eraser button.
- Start the capturing by clicking on the magnifying glass button.
- Reproduce the issue via one of the repro processes that you have noted
the symptoms from.
- Stop the capturing by clicking on the magnifying glass button.
- Click the File menu Save to save the file as Issue.pml.
- Zip up and send the resulting log files to me at .

Suggestion:

#1
Update all the programs on the computer (Microsoft related programs,
Anti-virus program, Adobe program if you installed it, and etc.)

#2 Temporarily Internet Files
When you work in a file, Microsoft Office saves the file with a temporary
file name and places this file in the same folder as the original file.

Additional, Office 2007 uses Open XML formats and need to modify temporary
files located in whatever folder that is defined for the Temporary Internet
File location in Internet Explorer. Did you change the default Temporary
Internet File location in IE. If there is problem with the Temporary
internet Files, such an issue may also occur. Please check it.
----------------------------
1. In IE, click the Tools menu Internet Options in the General tab,
click Settings under 'temporary internet files' click 'View Files' are
the 'temporary internet files' saved under the system drive (C:\Documents
and Settings\UserName\Local Settings\Temporary Internet Files)?

If not, click Move Folder to move it to the C: drive. Click OK.

2. In the Internet Options dialog box, Delete Files, Delete Cookies to
empty the Temporary Internet Files. Click OK.

Test the issue again. What is the result?

#3 disable offline files
=============
For Windows Vista:

--Click Start
--Type 'offline files' in the Search dialog on the start menu
--Click the button "Disable Offline Files"

Test the issue again. If it doesn't work, go to next step.

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! -
www.microsoft.com/security

================================================== ====
PLEASE NOTE:
The newsgroup SECURE CODE and PASSWORD changes have been delayed. Please
complete a re-registration process by entering the secure code mpng2008
when prompted at the Newsgroup entry page.
Once you have entered the secure code mpng2008, you will be able to update
your profile and access the partner newsgroups through the web or your NNTP
account..
* * * OUR APOLOGIES FOR ANY INCONVENIENCE * * *
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader
so that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====



--------------------
| Date: Wed, 29 Aug 2007 11:07:44 -0500
| From: Bob I
| User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4)
Gecko/20030624 Netscape/7.1 (ax)
| X-Accept-Language: en-us, en
| MIME-Version: 1.0
| Subject: Office 2007 - Vista - Cannot Save to network drive
| References:


| In-Reply-To:
| Content-Type: text/plain; charset=us-ascii; format=flowed
| Content-Transfer-Encoding: 7bit
| Message-ID:
| Newsgroups: microsoft.public.office.misc
| NNTP-Posting-Host: out.co.olmsted.mn.us 136.234.56.129
| Lines: 1
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24461
| X-Tomcat-NG: microsoft.public.office.misc
|
| "Drag and drop" isn't the same as the Save. In the folder properties,
| security tab, do the users have "Full Control".
|
| Ian Robert wrote:
|
| Yes they do. It works fine if they drag and drop from the desktop but
from
| within the application they cannot save.
|
|
| "Bob I" wrote:
|
|
| Do the users have full control of the storage location?
|
| Ian Robert wrote:
|
|
| Hi,
|
| I raised this problem in the vista news-threat but it would seem its
related
| to office 2007.
|
| Runniing windows Vista Buseiness, on a domain, with sbs2003 server.
Cannot
| save documents to a network shared drive (mapped) only can drag and
drop them
| once saved to the desktop.
|
| If one attempts to save to the network drive recieve an error message
saying
| that the network connection has been lost. The file gets created but
is
| empty - data cannot be written. The error messages in word and excel
are
| slightly different but the result is the same. Word says that file
data
| could not be written.
|
| Has anyone had any issues like this?
|
| Thanks
|
| Ian
|
|
| Hi Ian,
|
| If the problem only occurs on Office programs, it may be related to
Office
| programs. I suggest you post to office newsgroup for help.
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
| =============================================== =====
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| =============================================== =====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
|
|
| --------------------
| | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g==
| | X-WBNR-Posting-Host: 207.46.192.207
| | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| | References:
|
|
|
|
|
|
|
|
| | Subject: Network Mapped Drive : Lost Network Connection
| | Date: Wed, 22 Aug 2007 03:10:00 -0700
| | Lines: 315
| | Message-ID:
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.networking_shari ng:13051
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| |
| | Hi Ken,
| |
| | Sorry for the delay in responding.
| |
| | If I enter into notepad.exe or mspaint.exe then the files are
created ok.
| |
| | So it would seem to be an MSOffice only issue.
| |
| | Regards
| |
| | Ian
| |
| |
| | ""Ken Zhao [MSFT]"" wrote:
| |
| | Hi Ian,
| |
| | If you have any updates or need any further assistance on this
issue,
| | please feel free to let me know.
| |
| | Thanks & Regards,
| |
| | Ken Zhao
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| http://www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers
no
| rights.
| |
| |
| |
| |
| | --------------------
| | | X-Tomcat-ID: 95443236
| | | References:
| |
| |
| |
| |
| |
| |
| | | MIME-Version: 1.0
| | | Content-Type: text/plain
| | | Content-Transfer-Encoding: 7bit
| | | From: ("Ken Zhao [MSFT]")
| | | Organization: Microsoft
| | | Date: Thu, 16 Aug 2007 09:23:31 GMT
| | | Subject: Network Mapped Drive : Lost Network Connection
| | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing

  #8  
Old August 31st, 2007, 09:41 AM posted to microsoft.public.office.misc
Emily Lin [MSFT]
external usenet poster
 
Posts: 169
Default Office 2007 - Vista - Cannot Save to network drive

Hi Ian,

When you have time to work on this issue on this weekend, please let me
know the detail information so that we can work out this issue. Thanks.

Happy weekend!

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| thread-index: AcfrJGjI3q/Z0vNPQH2rq06TCqc4lg==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:




| Subject: Office 2007 - Vista - Cannot Save to network drive
| Date: Thu, 30 Aug 2007 09:40:01 -0700
| Lines: 319
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24567
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.office.misc
|
| Hi Emily,
|
| We have removed Antivirus as a temporary test but the result was the
same...
| so it wasn't the AV.
|
| I don't have access to the machine, user is out of the office. I've
asked
| them to perform the tasks you want and I'll let you know the results. I
| think I get time with the machine at the weekend, so will check then.
|
| As far as I know we are trying to save .doc files in word and it says
| "unable to save file - document not saved". or words to that effect.
|
| Regards
|
| Ian
|
|
| "Emily Lin [MSFT]" wrote:
|
| Hi Ian,
|
| Thank you for posting here!
|
| My name is Emily and I am happy to be working with you on this issue.
From
| the problem description of the post you submitted, my understanding is:
| - You are unable to save Office 2007 documents to a shared folder.
| If I have misunderstood your concern, please let me know.
|
| Recently, we receive the similar issues. The issue may occur under
several
| situations. The most common causes a
| 1. The Temporarily Internet Files location.
| 2. Antivirus/firewall programs affects the saving process.
| 3. The add-ins (such as PDF Maker addin, SnagIn addin) in Office 2007
| affects the saving process.
| 4. Other causes.
| Let's perform the following steps to narrow down this issue and resolve
the
| issue. Your patience and cooperation will be appreciated.
|
| Collect information to narrow the issue:
| 1. What is the exact error message when you try to save files to the
| network drive in Office 2007, "document not saved", "file cannot be
found",
| or others?
| 2. In Word 2007, try to save a *.doc (not *.docx) to the network drive.
| What is the result?
| 3. Does the issue also occur when you try to save another shared folder
on
| another computer/server, or it only occurs when saving to shared
folders on
| a specific server?
| 4. Run winword /a to come into Word safe mode. Try to save to a file to
the
| network drive again. What is the result?
| 5. Come into Windows safe mode with network. Open Word 2007 and save a
file
| to the network drive. What is the result?
| 6. Run Procmon.exe to get the process monitor log file.
| - Download procmon.exe
|
http://www.microsoft.com/technet/sys...ssmonitor.mspx
| - Run procmon.exe
| - Stop the current logging by clicking on the magnifying glass button.
| - Clear the current log by clicking on the eraser button.
| - Start the capturing by clicking on the magnifying glass button.
| - Reproduce the issue via one of the repro processes that you have
noted
| the symptoms from.
| - Stop the capturing by clicking on the magnifying glass button.
| - Click the File menu Save to save the file as Issue.pml.
| - Zip up and send the resulting log files to me at
.
|
| Suggestion:
|
| #1
| Update all the programs on the computer (Microsoft related programs,
| Anti-virus program, Adobe program if you installed it, and etc.)
|
| #2 Temporarily Internet Files
| When you work in a file, Microsoft Office saves the file with a
temporary
| file name and places this file in the same folder as the original file.
|
| Additional, Office 2007 uses Open XML formats and need to modify
temporary
| files located in whatever folder that is defined for the Temporary
Internet
| File location in Internet Explorer. Did you change the default
Temporary
| Internet File location in IE. If there is problem with the Temporary
| internet Files, such an issue may also occur. Please check it.
| ----------------------------
| 1. In IE, click the Tools menu Internet Options in the General tab,
| click Settings under 'temporary internet files' click 'View Files'
are
| the 'temporary internet files' saved under the system drive
(C:\Documents
| and Settings\UserName\Local Settings\Temporary Internet Files)?
|
| If not, click Move Folder to move it to the C: drive. Click OK.
|
| 2. In the Internet Options dialog box, Delete Files, Delete Cookies to
| empty the Temporary Internet Files. Click OK.
|
| Test the issue again. What is the result?
|
| #3 disable offline files
| =============
| For Windows Vista:
|
| --Click Start
| --Type 'offline files' in the Search dialog on the start menu
| --Click the button "Disable Offline Files"
|
| Test the issue again. If it doesn't work, go to next step.
|
| If anything is unclear or if you have any other concerns, please don't
| hesitate to contact me.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! -
www.microsoft.com/security
|
| ================================================== ====
| PLEASE NOTE:
| The newsgroup SECURE CODE and PASSWORD changes have been delayed.
Please
| complete a re-registration process by entering the secure code mpng2008
| when prompted at the Newsgroup entry page.
| Once you have entered the secure code mpng2008, you will be able to
update
| your profile and access the partner newsgroups through the web or your
NNTP
| account..
| * * * OUR APOLOGIES FOR ANY INCONVENIENCE * * *
| ================================================== ====
| When responding to posts, please "Reply to Group" via your newsreader
| so that others may learn and benefit from this issue.
| ================================================== ====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ================================================== ====
|
|
|
| --------------------
| | Date: Wed, 29 Aug 2007 11:07:44 -0500
| | From: Bob I
| | User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4)
| Gecko/20030624 Netscape/7.1 (ax)
| | X-Accept-Language: en-us, en
| | MIME-Version: 1.0
| | Subject: Office 2007 - Vista - Cannot Save to network drive
| | References:
|
|
| | In-Reply-To:
| | Content-Type: text/plain; charset=us-ascii; format=flowed
| | Content-Transfer-Encoding: 7bit
| | Message-ID:
| | Newsgroups: microsoft.public.office.misc
| | NNTP-Posting-Host: out.co.olmsted.mn.us 136.234.56.129
| | Lines: 1
| | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24461
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | "Drag and drop" isn't the same as the Save. In the folder properties,
| | security tab, do the users have "Full Control".
| |
| | Ian Robert wrote:
| |
| | Yes they do. It works fine if they drag and drop from the desktop
but
| from
| | within the application they cannot save.
| |
| |
| | "Bob I" wrote:
| |
| |
| | Do the users have full control of the storage location?
| |
| | Ian Robert wrote:
| |
| |
| | Hi,
| |
| | I raised this problem in the vista news-threat but it would seem
its
| related
| | to office 2007.
| |
| | Runniing windows Vista Buseiness, on a domain, with sbs2003
server.
| Cannot
| | save documents to a network shared drive (mapped) only can drag
and
| drop them
| | once saved to the desktop.
| |
| | If one attempts to save to the network drive recieve an error
message
| saying
| | that the network connection has been lost. The file gets created
but
| is
| | empty - data cannot be written. The error messages in word and
excel
| are
| | slightly different but the result is the same. Word says that
file
| data
| | could not be written.
| |
| | Has anyone had any issues like this?
| |
| | Thanks
| |
| | Ian
| |
| |
| | Hi Ian,
| |
| | If the problem only occurs on Office programs, it may be related
to
| Office
| | programs. I suggest you post to office newsgroup for help.
| |
| | Ken Zhao
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| http://www.microsoft.com/security
| | =============================================== =====
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | =============================================== =====
| | This posting is provided "AS IS" with no warranties, and confers
no
| rights.
| |
| |
| |
| |
| |
| | --------------------
| | | Thread-Topic: Network Mapped Drive : Lost Network Connection
| | | thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g==
| | | X-WBNR-Posting-Host: 207.46.192.207
| | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=

| | | References:

| |
| |
| |
| |
| |
| |
| |
| |
| | | Subject: Network Mapped Drive : Lost Network Connection
| | | Date: Wed, 22 Aug 2007 03:10:00 -0700
| | | Lines: 315
| | | Message-ID:
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | charset="Utf-8"
| | | Content-Transfer-Encoding: 7bit
| | | X-Newsreader: Microsoft CDO for Windows 2000
| | | Content-Class: urn:content-classes:message
| | | Importance: normal
| | | Priority: normal
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl
| | microsoft.public.windows.vista.networking_shari ng:13051
| | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| | |
| | | Hi Ken,
| | |
| | | Sorry for the delay in responding.
| | |
| | | If I enter into notepad.exe or mspaint.exe then the files are
| created ok.
| | |
| | | So it would seem to be an MSOffice only issue.
| | |
| | | Regards
| | |
| | | Ian
| | |
| | |
| | | ""Ken Zhao [MSFT]"" wrote:
| | |
| | | Hi Ian,
| | |
| | | If you have any updates or need any further assistance on this
| issue,
| | | please feel free to let me know.
| | |
| | | Thanks & Regards,
| | |
| | | Ken Zhao
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! - www.microsoft.com/security
| | http://www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
| newsreader
| | so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and
confers
| no
| | rights.
| | |
| | |
| | |
| | |
| | | --------------------
| | | | X-Tomcat-ID: 95443236
| | | | References:

| | |
| | |
| | |
| | |
| | |
| | |
| | | | MIME-Version: 1.0
| | | | Content-Type: text/plain
| | | | Content-Transfer-Encoding: 7bit
| | | | From: ("Ken Zhao [MSFT]")
| | | | Organization: Microsoft
| | | | Date: Thu, 16 Aug 2007 09:23:31 GMT
| | | | Subject: Network Mapped Drive : Lost Network Connection
| | | | X-Tomcat-NG:
microsoft.public.windows.vista.networking_sharing
|

  #9  
Old August 31st, 2007, 11:52 AM posted to microsoft.public.office.misc
swissrobert
external usenet poster
 
Posts: 4
Default Office 2007 - Vista - Cannot Save to network drive

I would like to share my experiences on this issue in the hope that they may
help to find a solution. I have been experiencing exactly the same problem to
the extent that it has made working in Office 2007 (on Vista, in my case,
with the shared folders on SBS2003) practically impossible at times and a
huge disapointment after upgrading.

1. The messages I receive are generally "Document not saved" (in Excel 2007)
and "There has been a network or file permission error. The network
connection may be lost" (in Word 2007).

2. I am only using Word and Excel 2003 formats, not .docx and .xlsx.

3. Problem occurs with a shared network drive on SBS2003 - user has full
control of this folder and sub-folders in security settings.

4. Disabled antivirus (Symantec Corporate) on workstation and server - no
effect.

5. Ran Word in safe mode to disable Adobe PDF add-ins - no effect.

6. Disabled offline files - no effect.

7. Whenever the error occurs, a .tmp file is created. Sometimes, by renaming
the .tmp file to .doc, it can be successfully opened in Word or Excel, but
not always.

8. At all times the error occurs, I can save the same document in the same
format on the desktop (or any local location) and then copy and paste it into
the same network location that causes an error in Word or Excel.

9. This problem is not consistent. Sometimes, I can work without a problem
and at other times I cannot save any document that has been changed.

I hope that this helps and I look forward to more troubleshooting next week
after Ian's input.

Robert

"Emily Lin [MSFT]" wrote:

Hi Ian,

When you have time to work on this issue on this weekend, please let me
know the detail information so that we can work out this issue. Thanks.

Happy weekend!

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| thread-index: AcfrJGjI3q/Z0vNPQH2rq06TCqc4lg==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:




| Subject: Office 2007 - Vista - Cannot Save to network drive
| Date: Thu, 30 Aug 2007 09:40:01 -0700
| Lines: 319
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24567
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.office.misc
|
| Hi Emily,
|
| We have removed Antivirus as a temporary test but the result was the
same...
| so it wasn't the AV.
|
| I don't have access to the machine, user is out of the office. I've
asked
| them to perform the tasks you want and I'll let you know the results. I
| think I get time with the machine at the weekend, so will check then.
|
| As far as I know we are trying to save .doc files in word and it says
| "unable to save file - document not saved". or words to that effect.
|
| Regards
|
| Ian
|
|
| "Emily Lin [MSFT]" wrote:
|
| Hi Ian,
|
| Thank you for posting here!
|
| My name is Emily and I am happy to be working with you on this issue.
From
| the problem description of the post you submitted, my understanding is:
| - You are unable to save Office 2007 documents to a shared folder.
| If I have misunderstood your concern, please let me know.
|
| Recently, we receive the similar issues. The issue may occur under
several
| situations. The most common causes a
| 1. The Temporarily Internet Files location.
| 2. Antivirus/firewall programs affects the saving process.
| 3. The add-ins (such as PDF Maker addin, SnagIn addin) in Office 2007
| affects the saving process.
| 4. Other causes.
| Let's perform the following steps to narrow down this issue and resolve
the
| issue. Your patience and cooperation will be appreciated.
|
| Collect information to narrow the issue:
| 1. What is the exact error message when you try to save files to the
| network drive in Office 2007, "document not saved", "file cannot be
found",
| or others?
| 2. In Word 2007, try to save a *.doc (not *.docx) to the network drive.
| What is the result?
| 3. Does the issue also occur when you try to save another shared folder
on
| another computer/server, or it only occurs when saving to shared
folders on
| a specific server?
| 4. Run winword /a to come into Word safe mode. Try to save to a file to
the
| network drive again. What is the result?
| 5. Come into Windows safe mode with network. Open Word 2007 and save a
file
| to the network drive. What is the result?
| 6. Run Procmon.exe to get the process monitor log file.
| - Download procmon.exe
|
http://www.microsoft.com/technet/sys...ssmonitor.mspx
| - Run procmon.exe
| - Stop the current logging by clicking on the magnifying glass button.
| - Clear the current log by clicking on the eraser button.
| - Start the capturing by clicking on the magnifying glass button.
| - Reproduce the issue via one of the repro processes that you have
noted
| the symptoms from.
| - Stop the capturing by clicking on the magnifying glass button.
| - Click the File menu Save to save the file as Issue.pml.
| - Zip up and send the resulting log files to me at
.
|
| Suggestion:
|
| #1
| Update all the programs on the computer (Microsoft related programs,
| Anti-virus program, Adobe program if you installed it, and etc.)
|
| #2 Temporarily Internet Files
| When you work in a file, Microsoft Office saves the file with a
temporary
| file name and places this file in the same folder as the original file.
|
| Additional, Office 2007 uses Open XML formats and need to modify
temporary
| files located in whatever folder that is defined for the Temporary
Internet
| File location in Internet Explorer. Did you change the default
Temporary
| Internet File location in IE. If there is problem with the Temporary
| internet Files, such an issue may also occur. Please check it.
| ----------------------------
| 1. In IE, click the Tools menu Internet Options in the General tab,
| click Settings under 'temporary internet files' click 'View Files'
are
| the 'temporary internet files' saved under the system drive
(C:\Documents
| and Settings\UserName\Local Settings\Temporary Internet Files)?
|
| If not, click Move Folder to move it to the C: drive. Click OK.
|
| 2. In the Internet Options dialog box, Delete Files, Delete Cookies to
| empty the Temporary Internet Files. Click OK.
|
| Test the issue again. What is the result?
|
| #3 disable offline files
| =============
| For Windows Vista:
|
| --Click Start
| --Type 'offline files' in the Search dialog on the start menu
| --Click the button "Disable Offline Files"
|
| Test the issue again. If it doesn't work, go to next step.
|
| If anything is unclear or if you have any other concerns, please don't
| hesitate to contact me.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! -
www.microsoft.com/security
|
| ================================================== ====
| PLEASE NOTE:
| The newsgroup SECURE CODE and PASSWORD changes have been delayed.
Please
| complete a re-registration process by entering the secure code mpng2008
| when prompted at the Newsgroup entry page.
| Once you have entered the secure code mpng2008, you will be able to
update
| your profile and access the partner newsgroups through the web or your
NNTP
| account..
| * * * OUR APOLOGIES FOR ANY INCONVENIENCE * * *
| ================================================== ====
| When responding to posts, please "Reply to Group" via your newsreader
| so that others may learn and benefit from this issue.
| ================================================== ====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ================================================== ====
|
|
|
| --------------------
| | Date: Wed, 29 Aug 2007 11:07:44 -0500
| | From: Bob I
| | User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4)
| Gecko/20030624 Netscape/7.1 (ax)
| | X-Accept-Language: en-us, en
| | MIME-Version: 1.0
| | Subject: Office 2007 - Vista - Cannot Save to network drive
| | References:
|
|
| | In-Reply-To:
| | Content-Type: text/plain; charset=us-ascii; format=flowed
| | Content-Transfer-Encoding: 7bit
| | Message-ID:
| | Newsgroups: microsoft.public.office.misc
| | NNTP-Posting-Host: out.co.olmsted.mn.us 136.234.56.129
| | Lines: 1
| | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24461
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | "Drag and drop" isn't the same as the Save. In the folder properties,
| | security tab, do the users have "Full Control".
| |
| | Ian Robert wrote:
| |
| | Yes they do. It works fine if they drag and drop from the desktop
but
| from
| | within the application they cannot save.
| |
| |
| | "Bob I" wrote:
| |
| |
| | Do the users have full control of the storage location?
| |
| | Ian Robert wrote:
| |
| |
| | Hi,
| |
| | I raised this problem in the vista news-threat but it would seem
its
| related
| | to office 2007.
| |
| | Runniing windows Vista Buseiness, on a domain, with sbs2003
server.
| Cannot
| | save documents to a network shared drive (mapped) only can drag
and
| drop them
| | once saved to the desktop.
| |
| | If one attempts to save to the network drive recieve an error
message
| saying
| | that the network connection has been lost. The file gets created
but
| is
| | empty - data cannot be written. The error messages in word and
excel
| are
| | slightly different but the result is the same. Word says that
file
| data
| | could not be written.
| |
| | Has anyone had any issues like this?
| |
| | Thanks
| |
| | Ian
| |
| |
| | Hi Ian,
| |
| | If the problem only occurs on Office programs, it may be related
to
| Office
| | programs. I suggest you post to office newsgroup for help.
| |
| | Ken Zhao
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| http://www.microsoft.com/security
| | =============================================== =====
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | =============================================== =====
| | This posting is provided "AS IS" with no warranties, and confers
no
| rights.
| |

  #10  
Old August 31st, 2007, 11:56 AM posted to microsoft.public.office.misc
Ian Robert
external usenet poster
 
Posts: 26
Default Office 2007 - Vista - Cannot Save to network drive

Thanks, Bob, yes that sounds exactly the same problem as I am having.

Emily does this give you enough information to progress to a solution?

Regards

Ian


"swissrobert" wrote:

I would like to share my experiences on this issue in the hope that they may
help to find a solution. I have been experiencing exactly the same problem to
the extent that it has made working in Office 2007 (on Vista, in my case,
with the shared folders on SBS2003) practically impossible at times and a
huge disapointment after upgrading.

1. The messages I receive are generally "Document not saved" (in Excel 2007)
and "There has been a network or file permission error. The network
connection may be lost" (in Word 2007).

2. I am only using Word and Excel 2003 formats, not .docx and .xlsx.

3. Problem occurs with a shared network drive on SBS2003 - user has full
control of this folder and sub-folders in security settings.

4. Disabled antivirus (Symantec Corporate) on workstation and server - no
effect.

5. Ran Word in safe mode to disable Adobe PDF add-ins - no effect.

6. Disabled offline files - no effect.

7. Whenever the error occurs, a .tmp file is created. Sometimes, by renaming
the .tmp file to .doc, it can be successfully opened in Word or Excel, but
not always.

8. At all times the error occurs, I can save the same document in the same
format on the desktop (or any local location) and then copy and paste it into
the same network location that causes an error in Word or Excel.

9. This problem is not consistent. Sometimes, I can work without a problem
and at other times I cannot save any document that has been changed.

I hope that this helps and I look forward to more troubleshooting next week
after Ian's input.

Robert

"Emily Lin [MSFT]" wrote:

Hi Ian,

When you have time to work on this issue on this weekend, please let me
know the detail information so that we can work out this issue. Thanks.

Happy weekend!

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Office 2007 - Vista - Cannot Save to network drive
| thread-index: AcfrJGjI3q/Z0vNPQH2rq06TCqc4lg==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| References:




| Subject: Office 2007 - Vista - Cannot Save to network drive
| Date: Thu, 30 Aug 2007 09:40:01 -0700
| Lines: 319
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24567
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.office.misc
|
| Hi Emily,
|
| We have removed Antivirus as a temporary test but the result was the
same...
| so it wasn't the AV.
|
| I don't have access to the machine, user is out of the office. I've
asked
| them to perform the tasks you want and I'll let you know the results. I
| think I get time with the machine at the weekend, so will check then.
|
| As far as I know we are trying to save .doc files in word and it says
| "unable to save file - document not saved". or words to that effect.
|
| Regards
|
| Ian
|
|
| "Emily Lin [MSFT]" wrote:
|
| Hi Ian,
|
| Thank you for posting here!
|
| My name is Emily and I am happy to be working with you on this issue.
From
| the problem description of the post you submitted, my understanding is:
| - You are unable to save Office 2007 documents to a shared folder.
| If I have misunderstood your concern, please let me know.
|
| Recently, we receive the similar issues. The issue may occur under
several
| situations. The most common causes a
| 1. The Temporarily Internet Files location.
| 2. Antivirus/firewall programs affects the saving process.
| 3. The add-ins (such as PDF Maker addin, SnagIn addin) in Office 2007
| affects the saving process.
| 4. Other causes.
| Let's perform the following steps to narrow down this issue and resolve
the
| issue. Your patience and cooperation will be appreciated.
|
| Collect information to narrow the issue:
| 1. What is the exact error message when you try to save files to the
| network drive in Office 2007, "document not saved", "file cannot be
found",
| or others?
| 2. In Word 2007, try to save a *.doc (not *.docx) to the network drive.
| What is the result?
| 3. Does the issue also occur when you try to save another shared folder
on
| another computer/server, or it only occurs when saving to shared
folders on
| a specific server?
| 4. Run winword /a to come into Word safe mode. Try to save to a file to
the
| network drive again. What is the result?
| 5. Come into Windows safe mode with network. Open Word 2007 and save a
file
| to the network drive. What is the result?
| 6. Run Procmon.exe to get the process monitor log file.
| - Download procmon.exe
|
http://www.microsoft.com/technet/sys...ssmonitor.mspx
| - Run procmon.exe
| - Stop the current logging by clicking on the magnifying glass button.
| - Clear the current log by clicking on the eraser button.
| - Start the capturing by clicking on the magnifying glass button.
| - Reproduce the issue via one of the repro processes that you have
noted
| the symptoms from.
| - Stop the capturing by clicking on the magnifying glass button.
| - Click the File menu Save to save the file as Issue.pml.
| - Zip up and send the resulting log files to me at
.
|
| Suggestion:
|
| #1
| Update all the programs on the computer (Microsoft related programs,
| Anti-virus program, Adobe program if you installed it, and etc.)
|
| #2 Temporarily Internet Files
| When you work in a file, Microsoft Office saves the file with a
temporary
| file name and places this file in the same folder as the original file.
|
| Additional, Office 2007 uses Open XML formats and need to modify
temporary
| files located in whatever folder that is defined for the Temporary
Internet
| File location in Internet Explorer. Did you change the default
Temporary
| Internet File location in IE. If there is problem with the Temporary
| internet Files, such an issue may also occur. Please check it.
| ----------------------------
| 1. In IE, click the Tools menu Internet Options in the General tab,
| click Settings under 'temporary internet files' click 'View Files'
are
| the 'temporary internet files' saved under the system drive
(C:\Documents
| and Settings\UserName\Local Settings\Temporary Internet Files)?
|
| If not, click Move Folder to move it to the C: drive. Click OK.
|
| 2. In the Internet Options dialog box, Delete Files, Delete Cookies to
| empty the Temporary Internet Files. Click OK.
|
| Test the issue again. What is the result?
|
| #3 disable offline files
| =============
| For Windows Vista:
|
| --Click Start
| --Type 'offline files' in the Search dialog on the start menu
| --Click the button "Disable Offline Files"
|
| Test the issue again. If it doesn't work, go to next step.
|
| If anything is unclear or if you have any other concerns, please don't
| hesitate to contact me.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! -
www.microsoft.com/security
|
| ================================================== ====
| PLEASE NOTE:
| The newsgroup SECURE CODE and PASSWORD changes have been delayed.
Please
| complete a re-registration process by entering the secure code mpng2008
| when prompted at the Newsgroup entry page.
| Once you have entered the secure code mpng2008, you will be able to
update
| your profile and access the partner newsgroups through the web or your
NNTP
| account..
| * * * OUR APOLOGIES FOR ANY INCONVENIENCE * * *
| ================================================== ====
| When responding to posts, please "Reply to Group" via your newsreader
| so that others may learn and benefit from this issue.
| ================================================== ====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ================================================== ====
|
|
|
| --------------------
| | Date: Wed, 29 Aug 2007 11:07:44 -0500
| | From: Bob I
| | User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4)
| Gecko/20030624 Netscape/7.1 (ax)
| | X-Accept-Language: en-us, en
| | MIME-Version: 1.0
| | Subject: Office 2007 - Vista - Cannot Save to network drive
| | References:
|
|
| | In-Reply-To:
| | Content-Type: text/plain; charset=us-ascii; format=flowed
| | Content-Transfer-Encoding: 7bit
| | Message-ID:
| | Newsgroups: microsoft.public.office.misc
| | NNTP-Posting-Host: out.co.olmsted.mn.us 136.234.56.129
| | Lines: 1
| | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24461
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | "Drag and drop" isn't the same as the Save. In the folder properties,
| | security tab, do the users have "Full Control".
| |
| | Ian Robert wrote:
| |
| | Yes they do. It works fine if they drag and drop from the desktop
but
| from
| | within the application they cannot save.
| |
| |
| | "Bob I" wrote:
| |
| |
| | Do the users have full control of the storage location?
| |
| | Ian Robert wrote:
| |
| |
| | Hi,
| |
| | I raised this problem in the vista news-threat but it would seem
its
| related
| | to office 2007.
| |
| | Runniing windows Vista Buseiness, on a domain, with sbs2003
server.
| Cannot
| | save documents to a network shared drive (mapped) only can drag
and
| drop them
| | once saved to the desktop.
| |
| | If one attempts to save to the network drive recieve an error
message
| saying
| | that the network connection has been lost. The file gets created
but

 




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