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#1
June 19th, 2007, 11:55 PM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
I recently uninstalled norton, added macafee, did a compression and defrag
and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob! 
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#2
June 20th, 2007, 02:44 AM
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Publisher 2003 - Error 1304
Operating System? Publisher Version?
By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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#3
June 20th, 2007, 09:44 AM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
Is the file on your CD? Rename the ppintl.dll to ppintl.old and drag a new
instance from your CD to the proper folder. Do you have a default printer selected? This error usually is indicative of a faulty or dirty CD. Norton has a tool on their website that completely removes their anti-virus software. http://service1.symantec.com/SUPPORT...hm&lg=en&ct=us -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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#4
June 20th, 2007, 10:18 PM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
Windows XP Professional, Microsoft Publisher 2003 ver. ?
I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott "Charles W Davis" wrote: Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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#5
June 21st, 2007, 10:32 AM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
If you have your disks and your product number use the CleanUp utility.
Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Windows XP Professional, Microsoft Publisher 2003 ver. ? I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott "Charles W Davis" wrote: Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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#6
June 21st, 2007, 02:31 PM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
Thanks, Mary. I have the Installer CleanUp Utility, however, it only
partially lists programs I have loaded and does not list Microsoft Office. This could be because I've uninstalled nearly all of it, except the two previously mentioned files. Therefore, I have not been able to use it to delete these two files; the MORPH9.DLL and the PPINTL.DLL files. I have even tried to start my computer in safe mode at the command prompt but the files 'cannot be found'. Other posts I've read suggest that these may be trojans or viruses. What should I try next? "Mary Sauer" wrote: If you have your disks and your product number use the CleanUp utility. Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Windows XP Professional, Microsoft Publisher 2003 ver. ? I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott "Charles W Davis" wrote: Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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#7
June 21st, 2007, 03:58 PM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
Full-file version update may request Office source files
http://support.microsoft.com/kb/840169/en-us They aren't trojans. MORPH9.dll is a standard Publisher .dll. It was refreshed in the second service pack. Description of Office 2003 Service Pack 2 http://support.microsoft.com/kb/887616/en-us A little more information here http://www.processlist.com/info/morph9-3.html What are you seeing on the menu of the cleanup utility? Scroll down on this page, does your menu look similar? http://www.annoyances.org/exec/forum/winxp/t1175980976 Have you tried to re-install in safe mode? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Thanks, Mary. I have the Installer CleanUp Utility, however, it only partially lists programs I have loaded and does not list Microsoft Office. This could be because I've uninstalled nearly all of it, except the two previously mentioned files. Therefore, I have not been able to use it to delete these two files; the MORPH9.DLL and the PPINTL.DLL files. I have even tried to start my computer in safe mode at the command prompt but the files 'cannot be found'. Other posts I've read suggest that these may be trojans or viruses. What should I try next? "Mary Sauer" wrote: If you have your disks and your product number use the CleanUp utility. Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Windows XP Professional, Microsoft Publisher 2003 ver. ? I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott "Charles W Davis" wrote: Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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#8
June 21st, 2007, 10:31 PM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
Yep. Looks just like that, except it doesn't show Microsoft Office Small
Business Edition . . . "Mary Sauer" wrote: Full-file version update may request Office source files http://support.microsoft.com/kb/840169/en-us They aren't trojans. MORPH9.dll is a standard Publisher .dll. It was refreshed in the second service pack. Description of Office 2003 Service Pack 2 http://support.microsoft.com/kb/887616/en-us A little more information here http://www.processlist.com/info/morph9-3.html What are you seeing on the menu of the cleanup utility? Scroll down on this page, does your menu look similar? http://www.annoyances.org/exec/forum/winxp/t1175980976 Have you tried to re-install in safe mode? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Thanks, Mary. I have the Installer CleanUp Utility, however, it only partially lists programs I have loaded and does not list Microsoft Office. This could be because I've uninstalled nearly all of it, except the two previously mentioned files. Therefore, I have not been able to use it to delete these two files; the MORPH9.DLL and the PPINTL.DLL files. I have even tried to start my computer in safe mode at the command prompt but the files 'cannot be found'. Other posts I've read suggest that these may be trojans or viruses. What should I try next? "Mary Sauer" wrote: If you have your disks and your product number use the CleanUp utility. Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Windows XP Professional, Microsoft Publisher 2003 ver. ? I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott "Charles W Davis" wrote: Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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#9
June 21st, 2007, 10:34 PM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
Also, I'm not getting a request for the source files. I will try installing
in safe mode and will post results. Thanks for your help! "Mary Sauer" wrote: Full-file version update may request Office source files http://support.microsoft.com/kb/840169/en-us They aren't trojans. MORPH9.dll is a standard Publisher .dll. It was refreshed in the second service pack. Description of Office 2003 Service Pack 2 http://support.microsoft.com/kb/887616/en-us A little more information here http://www.processlist.com/info/morph9-3.html What are you seeing on the menu of the cleanup utility? Scroll down on this page, does your menu look similar? http://www.annoyances.org/exec/forum/winxp/t1175980976 Have you tried to re-install in safe mode? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Thanks, Mary. I have the Installer CleanUp Utility, however, it only partially lists programs I have loaded and does not list Microsoft Office. This could be because I've uninstalled nearly all of it, except the two previously mentioned files. Therefore, I have not been able to use it to delete these two files; the MORPH9.DLL and the PPINTL.DLL files. I have even tried to start my computer in safe mode at the command prompt but the files 'cannot be found'. Other posts I've read suggest that these may be trojans or viruses. What should I try next? "Mary Sauer" wrote: If you have your disks and your product number use the CleanUp utility. Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Windows XP Professional, Microsoft Publisher 2003 ver. ? I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott "Charles W Davis" wrote: Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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#10
June 22nd, 2007, 02:25 AM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
I now have evidence that my IP address is being used by other users. Could
either of these .dll files have been modified in some way to hijack my laptop? MORPH9.DLL PPINTL.DLL "Mary Sauer" wrote: Full-file version update may request Office source files http://support.microsoft.com/kb/840169/en-us They aren't trojans. MORPH9.dll is a standard Publisher .dll. It was refreshed in the second service pack. Description of Office 2003 Service Pack 2 http://support.microsoft.com/kb/887616/en-us A little more information here http://www.processlist.com/info/morph9-3.html What are you seeing on the menu of the cleanup utility? Scroll down on this page, does your menu look similar? http://www.annoyances.org/exec/forum/winxp/t1175980976 Have you tried to re-install in safe mode? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Thanks, Mary. I have the Installer CleanUp Utility, however, it only partially lists programs I have loaded and does not list Microsoft Office. This could be because I've uninstalled nearly all of it, except the two previously mentioned files. Therefore, I have not been able to use it to delete these two files; the MORPH9.DLL and the PPINTL.DLL files. I have even tried to start my computer in safe mode at the command prompt but the files 'cannot be found'. Other posts I've read suggest that these may be trojans or viruses. What should I try next? "Mary Sauer" wrote: If you have your disks and your product number use the CleanUp utility. Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Windows XP Professional, Microsoft Publisher 2003 ver. ? I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott "Charles W Davis" wrote: Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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