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#11
June 26th, 2007, 09:20 PM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
OK. I had bad info about the whole IP address issue.
I tried to install in safe mode and got the following message: 'System admin has set poicies to prevent this installation'. I don't recall setting any policies . . . "Scott Krebs" wrote: I now have evidence that my IP address is being used by other users. Could either of these .dll files have been modified in some way to hijack my laptop? MORPH9.DLL PPINTL.DLL "Mary Sauer" wrote: Full-file version update may request Office source files http://support.microsoft.com/kb/840169/en-us They aren't trojans. MORPH9.dll is a standard Publisher .dll. It was refreshed in the second service pack. Description of Office 2003 Service Pack 2 http://support.microsoft.com/kb/887616/en-us A little more information here http://www.processlist.com/info/morph9-3.html What are you seeing on the menu of the cleanup utility? Scroll down on this page, does your menu look similar? http://www.annoyances.org/exec/forum/winxp/t1175980976 Have you tried to re-install in safe mode? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Thanks, Mary. I have the Installer CleanUp Utility, however, it only partially lists programs I have loaded and does not list Microsoft Office. This could be because I've uninstalled nearly all of it, except the two previously mentioned files. Therefore, I have not been able to use it to delete these two files; the MORPH9.DLL and the PPINTL.DLL files. I have even tried to start my computer in safe mode at the command prompt but the files 'cannot be found'. Other posts I've read suggest that these may be trojans or viruses. What should I try next? "Mary Sauer" wrote: If you have your disks and your product number use the CleanUp utility. Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Windows XP Professional, Microsoft Publisher 2003 ver. ? I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott "Charles W Davis" wrote: Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob! 
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#12
June 26th, 2007, 10:27 PM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
Scott, Do you have the service pack 2 for Windows? Do you have a restore point
to go back to before all your issues became apparent? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... OK. I had bad info about the whole IP address issue. I tried to install in safe mode and got the following message: 'System admin has set poicies to prevent this installation'. I don't recall setting any policies . . . "Scott Krebs" wrote: I now have evidence that my IP address is being used by other users. Could either of these .dll files have been modified in some way to hijack my laptop? MORPH9.DLL PPINTL.DLL "Mary Sauer" wrote: Full-file version update may request Office source files http://support.microsoft.com/kb/840169/en-us They aren't trojans. MORPH9.dll is a standard Publisher .dll. It was refreshed in the second service pack. Description of Office 2003 Service Pack 2 http://support.microsoft.com/kb/887616/en-us A little more information here http://www.processlist.com/info/morph9-3.html What are you seeing on the menu of the cleanup utility? Scroll down on this page, does your menu look similar? http://www.annoyances.org/exec/forum/winxp/t1175980976 Have you tried to re-install in safe mode? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Thanks, Mary. I have the Installer CleanUp Utility, however, it only partially lists programs I have loaded and does not list Microsoft Office. This could be because I've uninstalled nearly all of it, except the two previously mentioned files. Therefore, I have not been able to use it to delete these two files; the MORPH9.DLL and the PPINTL.DLL files. I have even tried to start my computer in safe mode at the command prompt but the files 'cannot be found'. Other posts I've read suggest that these may be trojans or viruses. What should I try next? "Mary Sauer" wrote: If you have your disks and your product number use the CleanUp utility. Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Windows XP Professional, Microsoft Publisher 2003 ver. ? I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott "Charles W Davis" wrote: Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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#13
June 26th, 2007, 10:52 PM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
Mary,
Thank you again for your help. I don't know if I have the service pack 2 so I am now downloading it. Only 1hr 10 min to go! I do not have a restore point that I am aware of. "Mary Sauer" wrote: Scott, Do you have the service pack 2 for Windows? Do you have a restore point to go back to before all your issues became apparent? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... OK. I had bad info about the whole IP address issue. I tried to install in safe mode and got the following message: 'System admin has set poicies to prevent this installation'. I don't recall setting any policies . . . "Scott Krebs" wrote: I now have evidence that my IP address is being used by other users. Could either of these .dll files have been modified in some way to hijack my laptop? MORPH9.DLL PPINTL.DLL "Mary Sauer" wrote: Full-file version update may request Office source files http://support.microsoft.com/kb/840169/en-us They aren't trojans. MORPH9.dll is a standard Publisher .dll. It was refreshed in the second service pack. Description of Office 2003 Service Pack 2 http://support.microsoft.com/kb/887616/en-us A little more information here http://www.processlist.com/info/morph9-3.html What are you seeing on the menu of the cleanup utility? Scroll down on this page, does your menu look similar? http://www.annoyances.org/exec/forum/winxp/t1175980976 Have you tried to re-install in safe mode? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Thanks, Mary. I have the Installer CleanUp Utility, however, it only partially lists programs I have loaded and does not list Microsoft Office. This could be because I've uninstalled nearly all of it, except the two previously mentioned files. Therefore, I have not been able to use it to delete these two files; the MORPH9.DLL and the PPINTL.DLL files. I have even tried to start my computer in safe mode at the command prompt but the files 'cannot be found'. Other posts I've read suggest that these may be trojans or viruses. What should I try next? "Mary Sauer" wrote: If you have your disks and your product number use the CleanUp utility. Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Windows XP Professional, Microsoft Publisher 2003 ver. ? I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott "Charles W Davis" wrote: Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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#14
June 26th, 2007, 10:58 PM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
Start, Help and Support, Click System Restore...
-- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Mary, Thank you again for your help. I don't know if I have the service pack 2 so I am now downloading it. Only 1hr 10 min to go! I do not have a restore point that I am aware of. "Mary Sauer" wrote: Scott, Do you have the service pack 2 for Windows? Do you have a restore point to go back to before all your issues became apparent? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... OK. I had bad info about the whole IP address issue. I tried to install in safe mode and got the following message: 'System admin has set poicies to prevent this installation'. I don't recall setting any policies . . . "Scott Krebs" wrote: I now have evidence that my IP address is being used by other users. Could either of these .dll files have been modified in some way to hijack my laptop? MORPH9.DLL PPINTL.DLL "Mary Sauer" wrote: Full-file version update may request Office source files http://support.microsoft.com/kb/840169/en-us They aren't trojans. MORPH9.dll is a standard Publisher .dll. It was refreshed in the second service pack. Description of Office 2003 Service Pack 2 http://support.microsoft.com/kb/887616/en-us A little more information here http://www.processlist.com/info/morph9-3.html What are you seeing on the menu of the cleanup utility? Scroll down on this page, does your menu look similar? http://www.annoyances.org/exec/forum/winxp/t1175980976 Have you tried to re-install in safe mode? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Thanks, Mary. I have the Installer CleanUp Utility, however, it only partially lists programs I have loaded and does not list Microsoft Office. This could be because I've uninstalled nearly all of it, except the two previously mentioned files. Therefore, I have not been able to use it to delete these two files; the MORPH9.DLL and the PPINTL.DLL files. I have even tried to start my computer in safe mode at the command prompt but the files 'cannot be found'. Other posts I've read suggest that these may be trojans or viruses. What should I try next? "Mary Sauer" wrote: If you have your disks and your product number use the CleanUp utility. Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Windows XP Professional, Microsoft Publisher 2003 ver. ? I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott "Charles W Davis" wrote: Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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#15
June 27th, 2007, 05:20 PM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
I can do that. What am I looking to accomplish? Will this undo everything
I've done the last two weeks? Does it uninstall anything I've installed? Does restoring MS Office bring it back to the working condition it was at prior to my uninstallation attempt? Thanks again, Mary. Scott "Mary Sauer" wrote: Start, Help and Support, Click System Restore... -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Mary, Thank you again for your help. I don't know if I have the service pack 2 so I am now downloading it. Only 1hr 10 min to go! I do not have a restore point that I am aware of. "Mary Sauer" wrote: Scott, Do you have the service pack 2 for Windows? Do you have a restore point to go back to before all your issues became apparent? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... OK. I had bad info about the whole IP address issue. I tried to install in safe mode and got the following message: 'System admin has set poicies to prevent this installation'. I don't recall setting any policies . . . "Scott Krebs" wrote: I now have evidence that my IP address is being used by other users. Could either of these .dll files have been modified in some way to hijack my laptop? MORPH9.DLL PPINTL.DLL "Mary Sauer" wrote: Full-file version update may request Office source files http://support.microsoft.com/kb/840169/en-us They aren't trojans. MORPH9.dll is a standard Publisher .dll. It was refreshed in the second service pack. Description of Office 2003 Service Pack 2 http://support.microsoft.com/kb/887616/en-us A little more information here http://www.processlist.com/info/morph9-3.html What are you seeing on the menu of the cleanup utility? Scroll down on this page, does your menu look similar? http://www.annoyances.org/exec/forum/winxp/t1175980976 Have you tried to re-install in safe mode? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Thanks, Mary. I have the Installer CleanUp Utility, however, it only partially lists programs I have loaded and does not list Microsoft Office. This could be because I've uninstalled nearly all of it, except the two previously mentioned files. Therefore, I have not been able to use it to delete these two files; the MORPH9.DLL and the PPINTL.DLL files. I have even tried to start my computer in safe mode at the command prompt but the files 'cannot be found'. Other posts I've read suggest that these may be trojans or viruses. What should I try next? "Mary Sauer" wrote: If you have your disks and your product number use the CleanUp utility. Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Windows XP Professional, Microsoft Publisher 2003 ver. ? I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott "Charles W Davis" wrote: Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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#16
June 27th, 2007, 05:56 PM
posted to microsoft.public.publisher
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Publisher 2003 - Error 1304
Read the restore instructions. What you have downloaded in the past two weeks
will be gone. Any files you have created will be okay. If you want to save your downloads put them on a disk. Hypothetically your computer should be back to before you started the uninstall. System restore is completely reversible. Why did you uninstall Norton? Just disabling the Office plug-in would have sufficed. -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... I can do that. What am I looking to accomplish? Will this undo everything I've done the last two weeks? Does it uninstall anything I've installed? Does restoring MS Office bring it back to the working condition it was at prior to my uninstallation attempt? Thanks again, Mary. Scott "Mary Sauer" wrote: Start, Help and Support, Click System Restore... -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Mary, Thank you again for your help. I don't know if I have the service pack 2 so I am now downloading it. Only 1hr 10 min to go! I do not have a restore point that I am aware of. "Mary Sauer" wrote: Scott, Do you have the service pack 2 for Windows? Do you have a restore point to go back to before all your issues became apparent? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... OK. I had bad info about the whole IP address issue. I tried to install in safe mode and got the following message: 'System admin has set poicies to prevent this installation'. I don't recall setting any policies . . . "Scott Krebs" wrote: I now have evidence that my IP address is being used by other users. Could either of these .dll files have been modified in some way to hijack my laptop? MORPH9.DLL PPINTL.DLL "Mary Sauer" wrote: Full-file version update may request Office source files http://support.microsoft.com/kb/840169/en-us They aren't trojans. MORPH9.dll is a standard Publisher .dll. It was refreshed in the second service pack. Description of Office 2003 Service Pack 2 http://support.microsoft.com/kb/887616/en-us A little more information here http://www.processlist.com/info/morph9-3.html What are you seeing on the menu of the cleanup utility? Scroll down on this page, does your menu look similar? http://www.annoyances.org/exec/forum/winxp/t1175980976 Have you tried to re-install in safe mode? -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Thanks, Mary. I have the Installer CleanUp Utility, however, it only partially lists programs I have loaded and does not list Microsoft Office. This could be because I've uninstalled nearly all of it, except the two previously mentioned files. Therefore, I have not been able to use it to delete these two files; the MORPH9.DLL and the PPINTL.DLL files. I have even tried to start my computer in safe mode at the command prompt but the files 'cannot be found'. Other posts I've read suggest that these may be trojans or viruses. What should I try next? "Mary Sauer" wrote: If you have your disks and your product number use the CleanUp utility. Description of the Windows Installer CleanUp Utility http://support.microsoft.com/kb/290301 -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "Scott Krebs" wrote in message ... Windows XP Professional, Microsoft Publisher 2003 ver. ? I tried Mary's suggestion about renaming the ppintl.dll file to ppintl.old and received an error message stating that it could not be deleted due to cyclical redundancy. I have uninstalled MS Office Small Business Edition (so I don't know the Publisher version), however, ppintl.dll and morph9.dll are are still in the 1033 folder and cannot be deleted due to the same cyclical redundancy issue. Also, my system bogs way down just trying to open this folder. The Publisher program has worked fine until just recently. Looking at the file properties for the ppintl.dll file shows that it was last modified 4/7/07. I'm not sure why that would be. Thanks again. Scott "Charles W Davis" wrote: Operating System? Publisher Version? By the way, left the frying pan (Nortong) and jumped into the fire (McAfee) eh! "Scott Krebs" wrote in message ... I recently uninstalled norton, added macafee, did a compression and defrag and may have deleted a file or two . . . :P Anyway, now when I try to open Publisher or a Publisher file from explorer, I get the error 1304 message asking if I have access to program files/microsoft office/office11/1033/ppintl.dll. I have access to this file and can see it from explorer. How do I correct this issue so I can run Publisher again? Thanks in advance for helping this noob!
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