Contact information does not appear in the address book in Outlook

I'm using Outlook 2007 and none of my contacts appear when I pick the address
book in Outlook. I have lots of contacts listed in the 'Contacts' section.
This problem appeared after a clean install of Windows 7 RC and reinstalling
Office Ultimate 2007. I migrated all the data and after a little tweaking got
most things working, except this...

It looks like this is a common problem, with this recommended solution from
the knowledge base:

http://support.microsoft.com/kb/287563

This behavior occurs because Outlook requires that you complete the
following steps before your contact information is available for you to
address messages by using your address book:
1. Install the Outlook Address Book service.
2. Mark your contact folder for use with your address book.
3. Specify either an e-mail address or a fax number for each item that you
want to appear when you address messages.

I followed these instructions, but it still didn't fix the problem.

First, I opened my Account Settings dialog (Tools-Account Settings); then
clicked on the Address Book tab. Since my 'Outlook Address Book' was listed,
I closed the dialog and moved on to step 2 (as per the instructions).

Secondly, I switched to 'Contacts' and opened the Contacts properties
(File-Folder-Properties for 'Contacts'), then I picked the Outlook Address
Book tab. The instructions tell you to check the box labeled "Show this
folder as an e-mail Address Book". However, this option is diabled or grayed
out and I cannot check the box.

Since step 2 didn't work, step 3 didn't make any sense. I don't know what
folder list they are referring to here.

"GreggP" wrote in message
...


However, this option is diabled or grayed out and I cannot check the box.

This is posted at LEAST once a day in all the Outlook groups.
You need to create a new Outlook profile and add the pst file to it.
Go to Control Panel-Mail-Show Profiles-Add.
Presumably you either used Windows Easy transfer or the Import function to
migrate your data. In future don't - add the pst file by doing
File-Open-Outlook Data File within Outlook.

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Yes, Gordon, I used Windows Easy Transfer. It seemed like the logical thing
to do.

Now that I have all my mail folders migrated, will creating a new profile
screw things up?

"Gordon" wrote:


"GreggP" wrote in message
...


However, this option is diabled or grayed out and I cannot check the box.

This is posted at LEAST once a day in all the Outlook groups.
You need to create a new Outlook profile and add the pst file to it.
Go to Control Panel-Mail-Show Profiles-Add.
Presumably you either used Windows Easy transfer or the Import function to
migrate your data. In future don't - add the pst file by doing
File-Open-Outlook Data File within Outlook.

--
Asking a question?
Please tell us the version of the application you are asking about,
your OS, Service Pack level
and the FULL contents of any error message(s)

"GreggP" wrote in message
...
Yes, Gordon, I used Windows Easy Transfer. It seemed like the logical
thing
to do.

Now that I have all my mail folders migrated, will creating a new profile
screw things up?


No. In fact it'll do the opposite - it'll cure your problem!

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Asking a question?
Please tell us the version of the application you are asking about,
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and the FULL contents of any error message(s)

I was a little worried because I'm dealing with 4 data files (personal
folders, business folders, business contact manager and a hotmail data folder
that is sync'd using Outlook Connector) and seven email accounts.

So, after I created a new profile, I had to add all my data files and email
accounts. And it worked.

Hopefully, I'll remember all this when I have to upgrade from the RC to the
release version of W7.

You'd think the Windows Easy Transfer would work...

Anyhow, thanks for your help.

"Gordon" wrote:


"GreggP" wrote in message
...
Yes, Gordon, I used Windows Easy Transfer. It seemed like the logical
thing
to do.

Now that I have all my mail folders migrated, will creating a new profile
screw things up?


No. In fact it'll do the opposite - it'll cure your problem!

--
Asking a question?
Please tell us the version of the application you are asking about,
your OS, Service Pack level
and the FULL contents of any error message(s)