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#1
March 15th, 2005, 09:01 PM
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Does anyone have a good customer service template for Access ?
Using MS Acess 2000
I need a good customer service template for Access for tracking customer call ins, status and discussion of the call, follow up etc. This is for a furniture manufacturing company that needs to track problems with furniture retailers and end users for the sake of tracking cost of quality, problem customers, problem products etc. 
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#2
March 15th, 2005, 09:09 PM
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Why won't the "Service Call Management" template that comes with Access
work? Rick B "Alykhan Sunderji" Alykhan wrote in message ... Using MS Acess 2000 I need a good customer service template for Access for tracking customer call ins, status and discussion of the call, follow up etc. This is for a furniture manufacturing company that needs to track problems with furniture retailers and end users for the sake of tracking cost of quality, problem customers, problem products etc.
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#3
March 16th, 2005, 12:15 AM
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I need something with more options like typed notes per call, multple
incidents per customer, tracking of product etc. "Rick B" wrote: Why won't the "Service Call Management" template that comes with Access work? Rick B "Alykhan Sunderji" Alykhan wrote in message ... Using MS Acess 2000 I need a good customer service template for Access for tracking customer call ins, status and discussion of the call, follow up etc. This is for a furniture manufacturing company that needs to track problems with furniture retailers and end users for the sake of tracking cost of quality, problem customers, problem products etc.
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#4
March 16th, 2005, 02:57 PM
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Seems to me you would take that template and modify it to meet your needs.
No one will have a pre-written product that meets your needs exactly. That is the whole point of using Access - you can make it do exactly what you want. Rick B "Alykhan Sunderji" Alykhan wrote in message ... I need something with more options like typed notes per call, multple incidents per customer, tracking of product etc. "Rick B" wrote: Why won't the "Service Call Management" template that comes with Access work? Rick B "Alykhan Sunderji" Alykhan wrote in message ... Using MS Acess 2000 I need a good customer service template for Access for tracking customer call ins, status and discussion of the call, follow up etc. This is for a furniture manufacturing company that needs to track problems with furniture retailers and end users for the sake of tracking cost of quality, problem customers, problem products etc.
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