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#1
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MS Office 2003 does not offer features promised in its advertisem.
Last month I upgraded from Office 2000 to Office 2003, only because I read a
Microsoft Office advertisement in many magazines, which claimed that unlike Office 2000, the Office 2003 version would give me access to certain features, and I quote the ad "the latest version of of Microsoft Office includes Information Rights Management technologies. Now you can put limits on the printing, copying, or forwarding of sensitive e-mail and documents". After this advertisement persuaded me to buy Office 2003, I have now been told by Microsoft support staff that the Microsfort Office Basic Edition 2003, does not offer this feature. This was not mentioned in the magazine advertisement and I would therefore regard this advertisement as containing claims that are false and misleading and would be grounds for a lawsuit. I demand to know why Microsoft chose to mislead consumers like me in this regard and I demand that Microsoft offers a patch that Microsoft Office 2003 customers like me can download so that we can get the features that Microsoft claims that Office 2003 has. |
#2
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Thorenn wrote:
I demand to know why Microsoft chose to mislead consumers like me in this regard and I demand that Microsoft offers a patch that Microsoft Office 2003 customers like me can download so that we can get the features that Microsoft claims that Office 2003 has. Demand all you want, but demand it in the correct venue. This isn't it. -- Brian Tillman |
#3
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the features should be listed on the box (they are on the back of the pro
box - and it clearly states irm is not in any version except pro) - and they are on the ms website, so I don't think your lawsuit will hold up. what magazine was the ad in? "Thorenn" wrote in message ... Last month I upgraded from Office 2000 to Office 2003, only because I read a Microsoft Office advertisement in many magazines, which claimed that unlike Office 2000, the Office 2003 version would give me access to certain features, and I quote the ad "the latest version of of Microsoft Office includes Information Rights Management technologies. Now you can put limits on the printing, copying, or forwarding of sensitive e-mail and documents". After this advertisement persuaded me to buy Office 2003, I have now been told by Microsoft support staff that the Microsfort Office Basic Edition 2003, does not offer this feature. This was not mentioned in the magazine advertisement and I would therefore regard this advertisement as containing claims that are false and misleading and would be grounds for a lawsuit. I demand to know why Microsoft chose to mislead consumers like me in this regard and I demand that Microsoft offers a patch that Microsoft Office 2003 customers like me can download so that we can get the features that Microsoft claims that Office 2003 has. |
#4
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The ad is currently appearing in several magazines including the National
Post Business, issue dated April 2005, page 54. The software did not come in a box, it came in a sleeve and no mention is made as to the fact that IRM is available only in the professional version. Besides, since the Microsoft ad very cleary implies that all versions of Office 2003 offer IRM, it is only natural that any consumer wanting IRM would go out and buy any version of IRM or configure the computer they are buying to include any version of Office 2003 by paying extra, rather than ensuring that they specify only the professional version, which is what any consumer would do, IF Microsoft cared to mention this in their ads! "Diane Poremsky [MVP]" wrote: the features should be listed on the box (they are on the back of the pro box - and it clearly states irm is not in any version except pro) - and they are on the ms website, so I don't think your lawsuit will hold up. what magazine was the ad in? "Thorenn" wrote in message ... Last month I upgraded from Office 2000 to Office 2003, only because I read a Microsoft Office advertisement in many magazines, which claimed that unlike Office 2000, the Office 2003 version would give me access to certain features, and I quote the ad "the latest version of of Microsoft Office includes Information Rights Management technologies. Now you can put limits on the printing, copying, or forwarding of sensitive e-mail and documents". After this advertisement persuaded me to buy Office 2003, I have now been told by Microsoft support staff that the Microsfort Office Basic Edition 2003, does not offer this feature. This was not mentioned in the magazine advertisement and I would therefore regard this advertisement as containing claims that are false and misleading and would be grounds for a lawsuit. I demand to know why Microsoft chose to mislead consumers like me in this regard and I demand that Microsoft offers a patch that Microsoft Office 2003 customers like me can download so that we can get the features that Microsoft claims that Office 2003 has. |
#5
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Thorenn wrote:
The ad is currently appearing in several magazines including the National Post Business, issue dated April 2005, page 54. The software did not come in a box, it came in a sleeve and no mention is made as to the fact that IRM is available only in the professional version. Besides, since the Microsoft ad very cleary implies that all versions of Office 2003 offer IRM, it is only natural that any consumer wanting IRM would go out and buy any version of IRM or configure the computer they are buying to include any version of Office 2003 by paying extra, rather than ensuring that they specify only the professional version, which is what any consumer would do, IF Microsoft cared to mention this in their ads! Give me a break. Any person with half of a brain knows that ads are meant to attract attention and to make a product sound great. It is then up to the person considering the purchase to seek out additional information apart from the advertising to see if the product actually fills the needs or desires of the purchaser. If you got screwed, blame yourself for being less than diligent in your research. -- Brian Tillman |
#6
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I can't believe that you can be so naive. As Creative Director of a leading
advertising agency, I know that companies are totally liable for any specific claims made in their advertisements. Microsoft can praise their products all they want in their ads and get away with it, but the moment they made specific claims for a product they are liable if the product does not offer what they claim it has/does. Microsoft did not made a general claim in its ad, they specifically stated that Office 2003 offers IRM when they said and I quote "the latest version of Microsoft Office includes Information Rights Management technologies. " In their ads, Microsoft did not qualify this statement by saying that only certain versions of Office contains IRM. They therefore very clearly and implicitly imply t hat ALL versions of Office 2003 contain IRM, which is totally false and completely misleading. Ask you attorney about this before replying with such uniniformed and ignorant statements like you just made. "Brian Tillman" wrote: Thorenn wrote: The ad is currently appearing in several magazines including the National Post Business, issue dated April 2005, page 54. The software did not come in a box, it came in a sleeve and no mention is made as to the fact that IRM is available only in the professional version. Besides, since the Microsoft ad very cleary implies that all versions of Office 2003 offer IRM, it is only natural that any consumer wanting IRM would go out and buy any version of IRM or configure the computer they are buying to include any version of Office 2003 by paying extra, rather than ensuring that they specify only the professional version, which is what any consumer would do, IF Microsoft cared to mention this in their ads! Give me a break. Any person with half of a brain knows that ads are meant to attract attention and to make a product sound great. It is then up to the person considering the purchase to seek out additional information apart from the advertising to see if the product actually fills the needs or desires of the purchaser. If you got screwed, blame yourself for being less than diligent in your research. -- Brian Tillman |
#7
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Thorenn wrote:
Microsoft did not made a general claim in its ad, they specifically stated that Office 2003 offers IRM when they said and I quote "the latest version of Microsoft Office includes Information Rights Management technologies. " In their ads, Microsoft did not qualify this statement by saying that only certain versions of Office contains IRM. They therefore very clearly and implicitly imply t hat ALL versions of Office 2003 contain IRM, which is totally false and completely misleading. While it may imply that to you, it certainly doesn't to me, since I read and KNOW that Office comes in different versions that may have varying features. Ask you attorney about this before replying with such uniniformed and ignorant statements like you just made. I'm not the one making unwarranted assumptions, so it's no surprise who the *real* uninformed person here is. -- Brian Tillman |
#8
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Brian Tillman wrote:
Thorenn wrote: Microsoft did not made a general claim in its ad, they specifically stated that Office 2003 offers IRM when they said and I quote "the latest version of Microsoft Office includes Information Rights Management technologies. " In their ads, Microsoft did not qualify this statement by saying that only certain versions of Office contains IRM. They therefore very clearly and implicitly imply t hat ALL versions of Office 2003 contain IRM, which is totally false and completely misleading. While it may imply that to you, it certainly doesn't to me, since I read and KNOW that Office comes in different versions that may have varying features. Ask you attorney about this before replying with such uniniformed and ignorant statements like you just made. I'm not the one making unwarranted assumptions, so it's no surprise who the *real* uninformed person here is. If the OP is a Director of an Advertising Agency, then surely it's a case of "the biter bit"......:-) -- Interim Systems and Management Accounting Gordon Burgess-Parker Director www.gbpcomputing.co.uk |
#9
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I've spoken to a supervisor at Microsoft Customer Service and she agreed that
the text of their ad is misleading and has apologized to me. She has promised to excalate the matter to her superiors so that either the ad is modified or that in the future the Office 2003 Basic Edition does offer what the Microsoft ad has promised in their ads. SO where does that leave you and what you refer to as "UNWARRANTED ASSUMPTIONS" and "UNINFORMED PERSONS", you discombobulated biped. "Brian Tillman" wrote: Thorenn wrote: Microsoft did not made a general claim in its ad, they specifically stated that Office 2003 offers IRM when they said and I quote "the latest version of Microsoft Office includes Information Rights Management technologies. " In their ads, Microsoft did not qualify this statement by saying that only certain versions of Office contains IRM. They therefore very clearly and implicitly imply t hat ALL versions of Office 2003 contain IRM, which is totally false and completely misleading. While it may imply that to you, it certainly doesn't to me, since I read and KNOW that Office comes in different versions that may have varying features. Ask you attorney about this before replying with such uniniformed and ignorant statements like you just made. I'm not the one making unwarranted assumptions, so it's no surprise who the *real* uninformed person here is. -- Brian Tillman |
#10
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Thorenn wrote:
I've spoken to a supervisor at Microsoft Customer Service and she agreed that the text of their ad is misleading and has apologized to me. She has promised to excalate the matter to her superiors so that either the ad is modified or that in the future the Office 2003 Basic Edition does offer what the Microsoft ad has promised in their ads. I think it's really funny, a Director of an Ad Agency complaining about Ads! |
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