Can't Open Files or Load Access on New PC

Hi!

Recently got a new PC and am having the following problems with Office 97
Professional:

Issue 1:
I backed up the document files on the old pc and began restoring them to the
new pc. The old pc had a goofy file structure due to the less than
impressive service we had received at a retail store a couple of years ago.
So upon restoring the files to the new pc, it maintained the old file
structure. So I thought, I'll create the file/folder system I want and then
just copy the folders into it from one location to the other on the new PC.
It allowed me to copy the folders and files but now I can't open any of the
Word, Excel, Powerpoint files (and probably Access files too but see below).
I can open other files such as Corel Draw and Corel Photopaint. It won't let
me delete the Office files either. So I tried to copy them back to the old
file structure to delete them but it wouldn't allow that.

The message I get when trying to open any of the MS Office files is that the
folder/file "isn't available." "The folder may be located on an unavailable
volume or protected by a password." I've never used a password so that isn't
the issue. These are all in C:\Documents and Settings\Compaq_Owner\My
Documents.

Do you know of any way to get at these so that I can at least delete them?
I was able to simply copy the files from the old PC to a CD and then copy
them into another location on the new PC so that I can use the files I need.
But I don't want duplicate copies of old files hanging around. I want a
nice, neat hard drive!

Issue 2:
Also, I can't open Access. I installed MS Office from the original CD and
everything else opens fine. It says that Access can't find the file,
VBA332.dll. I found the file on the installation CD and put it in the MS
Common Files where it is on the old PC but then I get an error message. I've
reinstalled Office and it didn't correct the problem. Not sure what else to
try. This PC came with a 60-day trial newer version of MS Office (we have
Office 97) on it. Might that have some effect on the way the older version
behaves?

Thanks!
barbaraeh

For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.


barbaraeh wrote:
Hi!

Recently got a new PC and am having the following problems with Office 97
Professional:

Issue 1:
I backed up the document files on the old pc and began restoring them to the
new pc. The old pc had a goofy file structure due to the less than
impressive service we had received at a retail store a couple of years ago.
So upon restoring the files to the new pc, it maintained the old file
structure. So I thought, I'll create the file/folder system I want and then
just copy the folders into it from one location to the other on the new PC.
It allowed me to copy the folders and files but now I can't open any of the
Word, Excel, Powerpoint files (and probably Access files too but see below).
I can open other files such as Corel Draw and Corel Photopaint. It won't let
me delete the Office files either. So I tried to copy them back to the old
file structure to delete them but it wouldn't allow that.

The message I get when trying to open any of the MS Office files is that the
folder/file "isn't available." "The folder may be located on an unavailable
volume or protected by a password." I've never used a password so that isn't
the issue. These are all in C:\Documents and Settings\Compaq_Owner\My
Documents.

Do you know of any way to get at these so that I can at least delete them?
I was able to simply copy the files from the old PC to a CD and then copy
them into another location on the new PC so that I can use the files I need.
But I don't want duplicate copies of old files hanging around. I want a
nice, neat hard drive!

Issue 2:
Also, I can't open Access. I installed MS Office from the original CD and
everything else opens fine. It says that Access can't find the file,
VBA332.dll. I found the file on the installation CD and put it in the MS
Common Files where it is on the old PC but then I get an error message. I've
reinstalled Office and it didn't correct the problem. Not sure what else to
try. This PC came with a 60-day trial newer version of MS Office (we have
Office 97) on it. Might that have some effect on the way the older version
behaves?

Thanks!
barbaraeh

Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!


"garfield-n-odie" wrote:

For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.


barbaraeh wrote:
Hi!

Recently got a new PC and am having the following problems with Office 97
Professional:

Issue 1:
I backed up the document files on the old pc and began restoring them to the
new pc. The old pc had a goofy file structure due to the less than
impressive service we had received at a retail store a couple of years ago.
So upon restoring the files to the new pc, it maintained the old file
structure. So I thought, I'll create the file/folder system I want and then
just copy the folders into it from one location to the other on the new PC.
It allowed me to copy the folders and files but now I can't open any of the
Word, Excel, Powerpoint files (and probably Access files too but see below).
I can open other files such as Corel Draw and Corel Photopaint. It won't let
me delete the Office files either. So I tried to copy them back to the old
file structure to delete them but it wouldn't allow that.

The message I get when trying to open any of the MS Office files is that the
folder/file "isn't available." "The folder may be located on an unavailable
volume or protected by a password." I've never used a password so that isn't
the issue. These are all in C:\Documents and Settings\Compaq_Owner\My
Documents.

Do you know of any way to get at these so that I can at least delete them?
I was able to simply copy the files from the old PC to a CD and then copy
them into another location on the new PC so that I can use the files I need.
But I don't want duplicate copies of old files hanging around. I want a
nice, neat hard drive!

Issue 2:
Also, I can't open Access. I installed MS Office from the original CD and
everything else opens fine. It says that Access can't find the file,
VBA332.dll. I found the file on the installation CD and put it in the MS
Common Files where it is on the old PC but then I get an error message. I've
reinstalled Office and it didn't correct the problem. Not sure what else to
try. This PC came with a 60-day trial newer version of MS Office (we have
Office 97) on it. Might that have some effect on the way the older version
behaves?

Thanks!
barbaraeh

Hi, barbaraeh.

The "file not available" problem is most likely due to the Norton Office
Plugin.

The only reference I can find to the Access error message you cited is
http://support.microsoft.com/?kbid=164097 "ACC97: Reinstalling 'Run From
CD' Removes Microsoft Access Components". Microsoft recommends that
when installing multiple Office versions on a computer, older versions
should be installed before newer versions. You might want to post a
separate question in the Access newsgroup at
http://www.microsoft.com/office/comm....setupconfi g
where someone more familiar than I am with Access might be able to offer
a better suggestion.


barbaraeh wrote:

Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!


"garfield-n-odie" wrote:


For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.


barbaraeh wrote:

Hi!

Recently got a new PC and am having the following problems with Office 97
Professional:

Issue 1:
I backed up the document files on the old pc and began restoring them to the
new pc. The old pc had a goofy file structure due to the less than
impressive service we had received at a retail store a couple of years ago.
So upon restoring the files to the new pc, it maintained the old file
structure. So I thought, I'll create the file/folder system I want and then
just copy the folders into it from one location to the other on the new PC.
It allowed me to copy the folders and files but now I can't open any of the
Word, Excel, Powerpoint files (and probably Access files too but see below).
I can open other files such as Corel Draw and Corel Photopaint. It won't let
me delete the Office files either. So I tried to copy them back to the old
file structure to delete them but it wouldn't allow that.

The message I get when trying to open any of the MS Office files is that the
folder/file "isn't available." "The folder may be located on an unavailable
volume or protected by a password." I've never used a password so that isn't
the issue. These are all in C:\Documents and Settings\Compaq_Owner\My
Documents.

Do you know of any way to get at these so that I can at least delete them?
I was able to simply copy the files from the old PC to a CD and then copy
them into another location on the new PC so that I can use the files I need.
But I don't want duplicate copies of old files hanging around. I want a
nice, neat hard drive!

Issue 2:
Also, I can't open Access. I installed MS Office from the original CD and
everything else opens fine. It says that Access can't find the file,
VBA332.dll. I found the file on the installation CD and put it in the MS
Common Files where it is on the old PC but then I get an error message. I've
reinstalled Office and it didn't correct the problem. Not sure what else to
try. This PC came with a 60-day trial newer version of MS Office (we have
Office 97) on it. Might that have some effect on the way the older version
behaves?

Thanks!
barbaraeh

Hi, I tried the Norton suggestion running LiveUpdate and then disabling the
Office plugin but I still can't open the Office folders/files...??

I also post the Access question in the Access newsgroup.

Thanks for such a prompt response!


"garfield-n-odie" wrote:

Hi, barbaraeh.

The "file not available" problem is most likely due to the Norton Office
Plugin.

The only reference I can find to the Access error message you cited is
http://support.microsoft.com/?kbid=164097 "ACC97: Reinstalling 'Run From
CD' Removes Microsoft Access Components". Microsoft recommends that
when installing multiple Office versions on a computer, older versions
should be installed before newer versions. You might want to post a
separate question in the Access newsgroup at
http://www.microsoft.com/office/comm....setupconfi g
where someone more familiar than I am with Access might be able to offer
a better suggestion.


barbaraeh wrote:

Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!


"garfield-n-odie" wrote:


For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.


barbaraeh wrote:

Hi!

Recently got a new PC and am having the following problems with Office 97
Professional:

Issue 1:
I backed up the document files on the old pc and began restoring them to the
new pc. The old pc had a goofy file structure due to the less than
impressive service we had received at a retail store a couple of years ago.
So upon restoring the files to the new pc, it maintained the old file
structure. So I thought, I'll create the file/folder system I want and then
just copy the folders into it from one location to the other on the new PC.
It allowed me to copy the folders and files but now I can't open any of the
Word, Excel, Powerpoint files (and probably Access files too but see below).
I can open other files such as Corel Draw and Corel Photopaint. It won't let
me delete the Office files either. So I tried to copy them back to the old
file structure to delete them but it wouldn't allow that.

The message I get when trying to open any of the MS Office files is that the
folder/file "isn't available." "The folder may be located on an unavailable
volume or protected by a password." I've never used a password so that isn't
the issue. These are all in C:\Documents and Settings\Compaq_Owner\My
Documents.

Do you know of any way to get at these so that I can at least delete them?
I was able to simply copy the files from the old PC to a CD and then copy
them into another location on the new PC so that I can use the files I need.
But I don't want duplicate copies of old files hanging around. I want a
nice, neat hard drive!

Issue 2:
Also, I can't open Access. I installed MS Office from the original CD and
everything else opens fine. It says that Access can't find the file,
VBA332.dll. I found the file on the installation CD and put it in the MS
Common Files where it is on the old PC but then I get an error message. I've
reinstalled Office and it didn't correct the problem. Not sure what else to
try. This PC came with a 60-day trial newer version of MS Office (we have
Office 97) on it. Might that have some effect on the way the older version
behaves?

Thanks!
barbaraeh

Do you still get the "file not available" error message? Are you using
Symantec Corporate Edition?

barbaraeh wrote:

Hi, I tried the Norton suggestion running LiveUpdate and then disabling the
Office plugin but I still can't open the Office folders/files...??

I also post the Access question in the Access newsgroup.

Thanks for such a prompt response!


"garfield-n-odie" wrote:


Hi, barbaraeh.

The "file not available" problem is most likely due to the Norton Office
Plugin.

The only reference I can find to the Access error message you cited is
http://support.microsoft.com/?kbid=164097 "ACC97: Reinstalling 'Run From
CD' Removes Microsoft Access Components". Microsoft recommends that
when installing multiple Office versions on a computer, older versions
should be installed before newer versions. You might want to post a
separate question in the Access newsgroup at
http://www.microsoft.com/office/comm....setupconfi g
where someone more familiar than I am with Access might be able to offer
a better suggestion.


barbaraeh wrote:


Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!


"garfield-n-odie" wrote:



For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.


barbaraeh wrote:


Hi!

Recently got a new PC and am having the following problems with Office 97
Professional:

Issue 1:
I backed up the document files on the old pc and began restoring them to the
new pc. The old pc had a goofy file structure due to the less than
impressive service we had received at a retail store a couple of years ago.
So upon restoring the files to the new pc, it maintained the old file
structure. So I thought, I'll create the file/folder system I want and then
just copy the folders into it from one location to the other on the new PC.
It allowed me to copy the folders and files but now I can't open any of the
Word, Excel, Powerpoint files (and probably Access files too but see below).
I can open other files such as Corel Draw and Corel Photopaint. It won't let
me delete the Office files either. So I tried to copy them back to the old
file structure to delete them but it wouldn't allow that.

The message I get when trying to open any of the MS Office files is that the
folder/file "isn't available." "The folder may be located on an unavailable
volume or protected by a password." I've never used a password so that isn't
the issue. These are all in C:\Documents and Settings\Compaq_Owner\My
Documents.

Do you know of any way to get at these so that I can at least delete them?
I was able to simply copy the files from the old PC to a CD and then copy
them into another location on the new PC so that I can use the files I need.
But I don't want duplicate copies of old files hanging around. I want a
nice, neat hard drive!

Issue 2:
Also, I can't open Access. I installed MS Office from the original CD and
everything else opens fine. It says that Access can't find the file,
VBA332.dll. I found the file on the installation CD and put it in the MS
Common Files where it is on the old PC but then I get an error message. I've
reinstalled Office and it didn't correct the problem. Not sure what else to
try. This PC came with a 60-day trial newer version of MS Office (we have
Office 97) on it. Might that have some effect on the way the older version
behaves?

Thanks!
barbaraeh

Hi again. Yes, I still get the "file/folder not available" message. I am
using Norton Systemworks 2004, version 7.02, build 211. It states nothing
about Corporate Edition on the "About" screen. Thanks!


"garfield-n-odie" wrote:

Do you still get the "file not available" error message? Are you using
Symantec Corporate Edition?

barbaraeh wrote:

Hi, I tried the Norton suggestion running LiveUpdate and then disabling the
Office plugin but I still can't open the Office folders/files...??

I also post the Access question in the Access newsgroup.

Thanks for such a prompt response!


"garfield-n-odie" wrote:


Hi, barbaraeh.

The "file not available" problem is most likely due to the Norton Office
Plugin.

The only reference I can find to the Access error message you cited is
http://support.microsoft.com/?kbid=164097 "ACC97: Reinstalling 'Run From
CD' Removes Microsoft Access Components". Microsoft recommends that
when installing multiple Office versions on a computer, older versions
should be installed before newer versions. You might want to post a
separate question in the Access newsgroup at
http://www.microsoft.com/office/comm....setupconfi g
where someone more familiar than I am with Access might be able to offer
a better suggestion.


barbaraeh wrote:


Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!


"garfield-n-odie" wrote:



For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.


barbaraeh wrote:


Hi!

Recently got a new PC and am having the following problems with Office 97
Professional:

Issue 1:
I backed up the document files on the old pc and began restoring them to the
new pc. The old pc had a goofy file structure due to the less than
impressive service we had received at a retail store a couple of years ago.
So upon restoring the files to the new pc, it maintained the old file
structure. So I thought, I'll create the file/folder system I want and then
just copy the folders into it from one location to the other on the new PC.
It allowed me to copy the folders and files but now I can't open any of the
Word, Excel, Powerpoint files (and probably Access files too but see below).
I can open other files such as Corel Draw and Corel Photopaint. It won't let
me delete the Office files either. So I tried to copy them back to the old
file structure to delete them but it wouldn't allow that.

The message I get when trying to open any of the MS Office files is that the
folder/file "isn't available." "The folder may be located on an unavailable
volume or protected by a password." I've never used a password so that isn't
the issue. These are all in C:\Documents and Settings\Compaq_Owner\My
Documents.

Do you know of any way to get at these so that I can at least delete them?
I was able to simply copy the files from the old PC to a CD and then copy
them into another location on the new PC so that I can use the files I need.
But I don't want duplicate copies of old files hanging around. I want a
nice, neat hard drive!

Issue 2:
Also, I can't open Access. I installed MS Office from the original CD and
everything else opens fine. It says that Access can't find the file,
VBA332.dll. I found the file on the installation CD and put it in the MS
Common Files where it is on the old PC but then I get an error message. I've
reinstalled Office and it didn't correct the problem. Not sure what else to
try. This PC came with a 60-day trial newer version of MS Office (we have
Office 97) on it. Might that have some effect on the way the older version
behaves?

Thanks!
barbaraeh

Search for the OFFICEAV.DLL file on your hard drive (include hidden and
system files/folders in the search options). If you find it, note the
directory path where it is located. Close all open applications. From
Windows, click on Start | Run. In the Open dialog box, type the command
(including quotes):

regsvr32 -U "C:\path\OFFICEAV.DLL"

but replace path with the directory path for your OfficeAV.dll file.
Click on OK. You only have to run this command once (not every time you
restart your computer). You should get the message:
"DllUnregisterServer in C:\path\OfficeAV.dll succeeded." Reboot the
computer. Does the problem persist?


barbaraeh wrote:

Hi again. Yes, I still get the "file/folder not available" message. I am
using Norton Systemworks 2004, version 7.02, build 211. It states nothing
about Corporate Edition on the "About" screen. Thanks!


"garfield-n-odie" wrote:


Do you still get the "file not available" error message? Are you using
Symantec Corporate Edition?

barbaraeh wrote:


Hi, I tried the Norton suggestion running LiveUpdate and then disabling the
Office plugin but I still can't open the Office folders/files...??

I also post the Access question in the Access newsgroup.

Thanks for such a prompt response!


"garfield-n-odie" wrote:



Hi, barbaraeh.

The "file not available" problem is most likely due to the Norton Office
Plugin.

The only reference I can find to the Access error message you cited is
http://support.microsoft.com/?kbid=164097 "ACC97: Reinstalling 'Run From
CD' Removes Microsoft Access Components". Microsoft recommends that
when installing multiple Office versions on a computer, older versions
should be installed before newer versions. You might want to post a
separate question in the Access newsgroup at
http://www.microsoft.com/office/comm....setupconfi g
where someone more familiar than I am with Access might be able to offer
a better suggestion.


barbaraeh wrote:



Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!


"garfield-n-odie" wrote:




For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.


barbaraeh wrote:



Hi!

Recently got a new PC and am having the following problems with Office 97
Professional:

Issue 1:
I backed up the document files on the old pc and began restoring them to the
new pc. The old pc had a goofy file structure due to the less than
impressive service we had received at a retail store a couple of years ago.
So upon restoring the files to the new pc, it maintained the old file
structure. So I thought, I'll create the file/folder system I want and then
just copy the folders into it from one location to the other on the new PC.
It allowed me to copy the folders and files but now I can't open any of the
Word, Excel, Powerpoint files (and probably Access files too but see below).
I can open other files such as Corel Draw and Corel Photopaint. It won't let
me delete the Office files either. So I tried to copy them back to the old
file structure to delete them but it wouldn't allow that.

The message I get when trying to open any of the MS Office files is that the
folder/file "isn't available." "The folder may be located on an unavailable
volume or protected by a password." I've never used a password so that isn't
the issue. These are all in C:\Documents and Settings\Compaq_Owner\My
Documents.

Do you know of any way to get at these so that I can at least delete them?
I was able to simply copy the files from the old PC to a CD and then copy
them into another location on the new PC so that I can use the files I need.
But I don't want duplicate copies of old files hanging around. I want a
nice, neat hard drive!

Issue 2:
Also, I can't open Access. I installed MS Office from the original CD and
everything else opens fine. It says that Access can't find the file,
VBA332.dll. I found the file on the installation CD and put it in the MS
Common Files where it is on the old PC but then I get an error message. I've
reinstalled Office and it didn't correct the problem. Not sure what else to
try. This PC came with a 60-day trial newer version of MS Office (we have
Office 97) on it. Might that have some effect on the way the older version
behaves?

Thanks!
barbaraeh

I tried the solution below but it didn't work. I got the message you stated
but instead of "succeeded" it said "failed". It also gave a return code of
0x8002801c if that is significant. So I still have the same problems.

Thanks!


"garfield-n-odie" wrote:

Search for the OFFICEAV.DLL file on your hard drive (include hidden and
system files/folders in the search options). If you find it, note the
directory path where it is located. Close all open applications. From
Windows, click on Start | Run. In the Open dialog box, type the command
(including quotes):

regsvr32 -U "C:\path\OFFICEAV.DLL"

but replace path with the directory path for your OfficeAV.dll file.
Click on OK. You only have to run this command once (not every time you
restart your computer). You should get the message:
"DllUnregisterServer in C:\path\OfficeAV.dll succeeded." Reboot the
computer. Does the problem persist?


barbaraeh wrote:

Hi again. Yes, I still get the "file/folder not available" message. I am
using Norton Systemworks 2004, version 7.02, build 211. It states nothing
about Corporate Edition on the "About" screen. Thanks!


"garfield-n-odie" wrote:


Do you still get the "file not available" error message? Are you using
Symantec Corporate Edition?

barbaraeh wrote:


Hi, I tried the Norton suggestion running LiveUpdate and then disabling the
Office plugin but I still can't open the Office folders/files...??

I also post the Access question in the Access newsgroup.

Thanks for such a prompt response!


"garfield-n-odie" wrote:



Hi, barbaraeh.

The "file not available" problem is most likely due to the Norton Office
Plugin.

The only reference I can find to the Access error message you cited is
http://support.microsoft.com/?kbid=164097 "ACC97: Reinstalling 'Run From
CD' Removes Microsoft Access Components". Microsoft recommends that
when installing multiple Office versions on a computer, older versions
should be installed before newer versions. You might want to post a
separate question in the Access newsgroup at
http://www.microsoft.com/office/comm....setupconfi g
where someone more familiar than I am with Access might be able to offer
a better suggestion.


barbaraeh wrote:



Hi, I'll try the Norton antivirus suggestion...thanks! Also, someone told
me that the problem might be related to the fact that this PC came with a
trial Office version on it that may be interfering with Office 97 in some
way. Is the Norton issue the more likely problem? I'll certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup software."

I did rerun the setup and it didn't change anything. So, then I tried
copying the file VBA332.dll to the shared folders which didn't work either.

Thanks!


"garfield-n-odie" wrote:




For issue 1, disable the Office Plugin that comes with Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820 "How to use
Office programs with the Norton AntiVirus Office plug-in" for more
information.

For issue 2, please quote the error message in its entirety EXACTLY as
it appears on the screen.


barbaraeh wrote:



Hi!

Recently got a new PC and am having the following problems with Office 97
Professional:

Issue 1:
I backed up the document files on the old pc and began restoring them to the
new pc. The old pc had a goofy file structure due to the less than
impressive service we had received at a retail store a couple of years ago.
So upon restoring the files to the new pc, it maintained the old file
structure. So I thought, I'll create the file/folder system I want and then
just copy the folders into it from one location to the other on the new PC.
It allowed me to copy the folders and files but now I can't open any of the
Word, Excel, Powerpoint files (and probably Access files too but see below).
I can open other files such as Corel Draw and Corel Photopaint. It won't let
me delete the Office files either. So I tried to copy them back to the old
file structure to delete them but it wouldn't allow that.

The message I get when trying to open any of the MS Office files is that the
folder/file "isn't available." "The folder may be located on an unavailable
volume or protected by a password." I've never used a password so that isn't
the issue. These are all in C:\Documents and Settings\Compaq_Owner\My
Documents.

Do you know of any way to get at these so that I can at least delete them?
I was able to simply copy the files from the old PC to a CD and then copy
them into another location on the new PC so that I can use the files I need.
But I don't want duplicate copies of old files hanging around. I want a
nice, neat hard drive!

Issue 2:
Also, I can't open Access. I installed MS Office from the original CD and
everything else opens fine. It says that Access can't find the file,
VBA332.dll. I found the file on the installation CD and put it in the MS
Common Files where it is on the old PC but then I get an error message. I've
reinstalled Office and it didn't correct the problem. Not sure what else to
try. This PC came with a 60-day trial newer version of MS Office (we have
Office 97) on it. Might that have some effect on the way the older version
behaves?

Thanks!
barbaraeh

I am having the same problem; Garfield-n-odie asked you about Symantec
Corporate Edition, which I have...
Garfield, why is this significant????

barbaraeh wrote:
I tried the solution below but it didn't work. I got the message you
stated
but instead of "succeeded" it said "failed". It also gave a return
code of
0x8002801c if that is significant. So I still have the same
problems.

Thanks!


"garfield-n-odie" wrote:

Search for the OFFICEAV.DLL file on your hard drive (include hidden
and
system files/folders in the search options). If you find it, note
the
directory path where it is located. Close all open applications.
From
Windows, click on Start | Run. In the Open dialog box, type the
command
(including quotes):

regsvr32 -U "C:\path\OFFICEAV.DLL"

but replace path with the directory path for your OfficeAV.dll
file.
Click on OK. You only have to run this command once (not every
time you
restart your computer). You should get the message:
"DllUnregisterServer in C:\path\OfficeAV.dll succeeded." Reboot
the
computer. Does the problem persist?


barbaraeh wrote:

Hi again. Yes, I still get the "file/folder not available"
message. I am
using Norton Systemworks 2004, version 7.02, build 211. It
states nothing
about Corporate Edition on the "About" screen. Thanks!


"garfield-n-odie" wrote:


Do you still get the "file not available" error message? Are you
using
Symantec Corporate Edition?

barbaraeh wrote:


Hi, I tried the Norton suggestion running LiveUpdate and then
disabling the
Office plugin but I still can't open the Office
folders/files...??

I also post the Access question in the Access newsgroup.

Thanks for such a prompt response!


"garfield-n-odie" wrote:



Hi, barbaraeh.

The "file not available" problem is most likely due to the
Norton Office
Plugin.

The only reference I can find to the Access error message you
cited is
http://support.microsoft.com/?kbid=164097 "ACC97: Reinstalling
'Run From
CD' Removes Microsoft Access Components". Microsoft recommends
that
when installing multiple Office versions on a computer, older
versions
should be installed before newer versions. You might want to
post a
separate question in the Access newsgroup at

http://www.microsoft.com/office/comm....setupconfi g

where someone more familiar than I am with Access might be able
to offer
a better suggestion.


barbaraeh wrote:



Hi, I'll try the Norton antivirus suggestion...thanks! Also,
someone told
me that the problem might be related to the fact that this PC
came with a
trial Office version on it that may be interfering with Office
97 in some
way. Is the Norton issue the more likely problem? I'll
certainly go right
now and try the Norton suggestion first.

For the Access problem, the message reads:

"Microsoft Access can't find the Visual Basic for Applications
dynamic-link
libraray (DLL) Vba332. Rerun the Microsoft Access setup
software."

I did rerun the setup and it didn't change anything. So, then
I tried
copying the file VBA332.dll to the shared folders which didn't
work either.

Thanks!


"garfield-n-odie" wrote:




For issue 1, disable the Office Plugin that comes with
Symantec/Norton
AntiVirus. See http://support.microsoft.com/?kbid=329820
"How to use
Office programs with the Norton AntiVirus Office plug-in" for
more
information.

For issue 2, please quote the error message in its entirety
EXACTLY as
it appears on the screen.


barbaraeh wrote:



Hi!

Recently got a new PC and am having the following problems
with Office 97
Professional:

Issue 1:
I backed up the document files on the old pc and began
restoring them to the
new pc. The old pc had a goofy file structure due to the
less than
impressive service we had received at a retail store a
couple of years ago.
So upon restoring the files to the new pc, it maintained the
old file
structure. So I thought, I'll create the file/folder system
I want and then
just copy the folders into it from one location to the other
on the new PC.
It allowed me to copy the folders and files but now I can't
open any of the
Word, Excel, Powerpoint files (and probably Access files too
but see below).
I can open other files such as Corel Draw and Corel
Photopaint. It won't let
me delete the Office files either. So I tried to copy them
back to the old
file structure to delete them but it wouldn't allow that.

The message I get when trying to open any of the MS Office
files is that the
folder/file "isn't available." "The folder may be located
on an unavailable
volume or protected by a password." I've never used a
password so that isn't
the issue. These are all in C:\Documents and
Settings\Compaq_Owner\My
Documents.

Do you know of any way to get at these so that I can at
least delete them?
I was able to simply copy the files from the old PC to a CD
and then copy
them into another location on the new PC so that I can use
the files I need.
But I don't want duplicate copies of old files hanging
around. I want a
nice, neat hard drive!

Issue 2:
Also, I can't open Access. I installed MS Office from the
original CD and
everything else opens fine. It says that Access can't find
the file,
VBA332.dll. I found the file on the installation CD and put
it in the MS
Common Files where it is on the old PC but then I get an
error message. I've
reinstalled Office and it didn't correct the problem. Not
sure what else to
try. This PC came with a 60-day trial newer version of MS
Office (we have
Office 97) on it. Might that have some effect on the way
the older version
behaves?

Thanks!
barbaraeh