"out of paper" error when paper is present

I'm trying to print a mail-merge document - labels in the
Avery 5160 format. When I try, even if it's only a single page, I get
an "out of paper" error even though the active printer does have paper
loaded. Any other Word doc prints just fine. In the Control Panel
*all* the LPT1 printers set up, not just the active one, have the same
"out of paper" error. I have two physical printers - HP5L and Canon
S820. It makes no difference which one is used.
I've re-installed the HP printer driver and made sure the
Canon is the newest. I'm using Office Pro 2003 and XP Pro (without
Service Pack 2 because I'm using Zonealarm as a firewall). The font is
Times New Roman.

What Tray is set for the printer for the "labels".

Chuck wrote:

I'm trying to print a mail-merge document - labels in the
Avery 5160 format. When I try, even if it's only a single page, I get
an "out of paper" error even though the active printer does have paper
loaded. Any other Word doc prints just fine. In the Control Panel
*all* the LPT1 printers set up, not just the active one, have the same
"out of paper" error. I have two physical printers - HP5L and Canon
S820. It makes no difference which one is used.
I've re-installed the HP printer driver and made sure the
Canon is the newest. I'm using Office Pro 2003 and XP Pro (without
Service Pack 2 because I'm using Zonealarm as a firewall). The font is
Times New Roman.

On Thu, 24 Mar 2005 13:41:36 -0000, "Wally"
wrote:

The printer may be defaulting to manual feed for labels, have you tried
manualy feeding a sheet or checking the paper source options?

thanks to you (and Bob) - I did not see the printer tray
option in the *document setup* process. It was set to manual feed by
default and when I changed it to Paper Input Bin I got the job done.
What was confusing was that each printer also has this option in its
Properties but the default there is Select Automatically and changing
it made no difference. It has to be done when setting up the document.