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Outlook contacts are not available in Address Book for Outlook 201



 
 
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  #1  
Old June 3rd, 2010, 05:24 PM posted to microsoft.public.outlook.contacts
joelz
external usenet poster
 
Posts: 1
Default Outlook contacts are not available in Address Book for Outlook 201

I am using Outlook 2010. I recently upgraded from 2007. In OL2007 all of my
contacts were avialable in the address book, so when I clicked New Email and
then Send to, all of my contacts were available.

In 2010, the address book is empty, so there is nothing in the box when I
click the send to.

When I look at the Contact Folder properties, Outllook Address Book tab, the
"Show thsi folder as an email address book" checkbox is greyed out and not
clickable.

Not sure what to do next.
--
Thanks,
JoelZ
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  #2  
Old June 3rd, 2010, 07:06 PM posted to microsoft.public.outlook.contacts
Brian Tillman [MVP-Outlook]
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Posts: 2,485
Default Outlook contacts are not available in Address Book for Outlook 201

"joelz" wrote in message
...

I am using Outlook 2010. I recently upgraded from 2007. In OL2007 all of my
contacts were avialable in the address book, so when I clicked New Email and
then Send to, all of my contacts were available.

In 2010, the address book is empty, so there is nothing in the box when I
click the send to.

When I look at the Contact Folder properties, Outllook Address Book tab, the
"Show thsi folder as an email address book" checkbox is greyed out and not
clickable.


This is evidence you did not transfer your data from Outlook 2007 to 2010
properly.

Not sure what to do next.


You need to create a new mail profile. That's the only way to correct the
broken Outlook Address Book service so that it can access your Contacts.
--
Brian Tillman [MVP-Outlook]

  #3  
Old June 6th, 2011, 12:27 AM
Trial and Error Trial and Error is offline
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First recorded activity by OfficeFrustration: Jun 2011
Posts: 1
Default

Quote:
Originally Posted by joelz View Post
I am using Outlook 2010. I recently upgraded from 2007. In OL2007 all of my
contacts were avialable in the address book, so when I clicked New Email and
then Send to, all of my contacts were available.

In 2010, the address book is empty, so there is nothing in the box when I
click the send to.

When I look at the Contact Folder properties, Outllook Address Book tab, the
"Show thsi folder as an email address book" checkbox is greyed out and not
clickable.

Not sure what to do next.
--
Thanks,
JoelZ
I had a similar problem with Windows 7 64 bit. Office 2010 (not sure if the root cause is the same). I assume you could view the contacts in the Contacts Folder, but they were not visible in the E-Mail Address book.

I tried multiple combinations of creating new Mail Profiles and .PSTs without success. I also re-installed Outlook 2010 separately and then all of Office 2010 and the problem was not resolved.

Eventually with the help of Microsoft support, I un-installed Outlook 2010 and then deleted four Registry Key folders (via regedit) before re-installing Outlook 2010. This resolved the problem and my contacts folder was again visible in the E-Mail Address Book.

Both under HKEY_CURRENT_USER and HKEY_LOCAL_MACHINE the following folders (and contents) must be deleted after un-installing Outlook 2010.

Software\Microsoft\office\outlook
Software\Microsoft\office\14.0\outlook

Un-installing Outlook 2010 did not automatically remove these registry keys, and they somehow effected the Address book.
 




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