Information Rights Management Service

I am trying to install and configure IRM through Outlook 2003.

I am running Outlook 2003 with SP2 on Windows XP SP2.

I create a new email message and click on the Permission button in the
toolbar. When I click that button, I am presented with a Service sign-up that
asks if I want to use the free service. I click yes, and then next.
As soon as I click Next, I receive an error message that says:
Unexpected Error occurred. Please try again later or contact your system
administrator.
I can't find anything that explains why it's happening.

Thanks.

It could be simply that the free service is offline. It has no uptime guarantee.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Rob" wrote in message ...
I am trying to install and configure IRM through Outlook 2003.

I am running Outlook 2003 with SP2 on Windows XP SP2.

I create a new email message and click on the Permission button in the
toolbar. When I click that button, I am presented with a Service sign-up that
asks if I want to use the free service. I click yes, and then next.
As soon as I click Next, I receive an error message that says:
Unexpected Error occurred. Please try again later or contact your system
administrator.
I can't find anything that explains why it's happening.

Thanks.

I don't think that's it. We tested it on 2 other machines simultaneously and
they both worked.
My domain user account has higher permissions on my local machine and on the
domain than the other users. Would that make a difference?

"Sue Mosher [MVP-Outlook]" wrote:

It could be simply that the free service is offline. It has no uptime guarantee.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Rob" wrote in message ...
I am trying to install and configure IRM through Outlook 2003.

I am running Outlook 2003 with SP2 on Windows XP SP2.

I create a new email message and click on the Permission button in the
toolbar. When I click that button, I am presented with a Service sign-up that
asks if I want to use the free service. I click yes, and then next.
As soon as I click Next, I receive an error message that says:
Unexpected Error occurred. Please try again later or contact your system
administrator.
I can't find anything that explains why it's happening.

Thanks.

Configuring RM isn't supposed to be an operation requiring admin access, IIRC, so I don't know if that would make a difference.

You might want to ask in the RM forum -- news://msnews.microsoft.com/microsof...ghts_mgmt_svcs

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Rob" wrote in message ...
I don't think that's it. We tested it on 2 other machines simultaneously and
they both worked.
My domain user account has higher permissions on my local machine and on the
domain than the other users. Would that make a difference?

"Sue Mosher [MVP-Outlook]" wrote:

It could be simply that the free service is offline. It has no uptime guarantee.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Rob" wrote in message ...
I am trying to install and configure IRM through Outlook 2003.

I am running Outlook 2003 with SP2 on Windows XP SP2.

I create a new email message and click on the Permission button in the
toolbar. When I click that button, I am presented with a Service sign-up that
asks if I want to use the free service. I click yes, and then next.
As soon as I click Next, I receive an error message that says:
Unexpected Error occurred. Please try again later or contact your system
administrator.
I can't find anything that explains why it's happening.

Thanks.