Unable to see Contacts in "To:" dialog after upgrading Outlook 200

Recently upgraded to Outlook 2003 from 2002.

Unable to see existing contacts in the "To:" dialog, but I am able to see
NEW contacts added after the upgrade. Just can't seem to see the email
addresses from the prior Outlook 2002 installation.

All existing 2002 Contacts migrated to the regular "Contacts" section just
fine. All Existing emails and email related folders migrated perfectly.

ContactsPropertiesShow this folder as an e-mail Address Book IS selected
(always has been. I did try deselecting the box, closing the program,
re-selecting it, and restarting the program a couple of times with no success
to the issue).

Problem: When attempting to forward an email, and selecting the "To:" dialog
button to open the adddress selections, only the addresses added after the
upgrade shows up.

I have searched online extensively and found no solutions to this. Any
ideas, or do I have to re-enter all of my contacts? |

Thanks All!

ADITIONAL INFO: Looking in the 2 listings under the "Show Nanes from the:"
drop down box does not show any additional names. I only see the names
entered after the upgrade in the "Contacts" section of the drop down list.

"Mark Roberts" wrote:

Recently upgraded to Outlook 2003 from 2002.

Unable to see existing contacts in the "To:" dialog, but I am able to see
NEW contacts added after the upgrade. Just can't seem to see the email
addresses from the prior Outlook 2002 installation.

All existing 2002 Contacts migrated to the regular "Contacts" section just
fine. All Existing emails and email related folders migrated perfectly.

ContactsPropertiesShow this folder as an e-mail Address Book IS selected
(always has been. I did try deselecting the box, closing the program,
re-selecting it, and restarting the program a couple of times with no success
to the issue).

Problem: When attempting to forward an email, and selecting the "To:" dialog
button to open the adddress selections, only the addresses added after the
upgrade shows up.

I have searched online extensively and found no solutions to this. Any
ideas, or do I have to re-enter all of my contacts? |

Thanks All!

You really found no solutions?
That's hard to imagine.
I bet I post this at least three times a day.
How did you search?
Whenever you do in an place upgrade you should always create a new profile.
Upgrades simply do not work as intended. It is not unusual for the Outlook
Address Book to "lose track" of the connection to its Contacts Folder when
you update your Outlook version. Use the following steps to reset the
connection. Note that in some instances you may actually have to remove the
Outlook Address Book completely from your Profile, close Outlook, and then
re-add it before you can get it to work.
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Mark Roberts" Mark wrote in message
...
Recently upgraded to Outlook 2003 from 2002.

Unable to see existing contacts in the "To:" dialog, but I am able to see
NEW contacts added after the upgrade. Just can't seem to see the email
addresses from the prior Outlook 2002 installation.

All existing 2002 Contacts migrated to the regular "Contacts" section just
fine. All Existing emails and email related folders migrated perfectly.

ContactsPropertiesShow this folder as an e-mail Address Book IS selected
(always has been. I did try deselecting the box, closing the program,
re-selecting it, and restarting the program a couple of times with no
success
to the issue).

Problem: When attempting to forward an email, and selecting the "To:"
dialog
button to open the adddress selections, only the addresses added after the
upgrade shows up.

I have searched online extensively and found no solutions to this. Any
ideas, or do I have to re-enter all of my contacts? |

Thanks All!

Thanks Russ.

I guess I am not smart enough to know what exactly to search for in this
message board, as I did search extensively (spent a couple of hours in the
help section of Outlook and this message board) but must not have known what
the correct terms were.

I had found the post you linked to
(http://support.microsoft.com/default...Product=ol2002)
before I posted my question. I followed the instructions and it failed to
work. I am usually pretty good at troubleshooting, and rarely ever post
questions, as I can usually figure it out on my own, but this one has me
stumped.

I found posts about the adding of an address book, or a .PST file. The
problem is I have followed the suggestions, including what you posted
regarding removing the address book and restarting / re-adding it and nothing
has changed. This is why I posted the question, as the posted suggestions
haven't worked. I know the typical thought is that it is an operator error,
and maybe it is. But here is a restatement of what I have done, and re-done
before posting this question:

Opening Outlook 2003 defaults to my Inbox. If I read an email in my preview
pane and click the "Forward" button, then the "To:" button in the address
bar, I only see the addresses I have entered since I upgraded.

I have right clicked the "Contacts" folder, selected Properties, and the
"Show this folder as an e-mail Address Book" IS selected (I mentioned in my
first post that this was checked before I posted the question).

So, I removed the address book from the email profile, (ToolsE-mail
accounts...View or change existing directories or address books-- then
removing the address book) and closed Outlook. Made sure it was closed via
the Task Manager by viewing active processes, and re-opened Outlook.

I then right clicked on the "Contacts" folder, selected Properties then the
Outlook Adddress Book tab to make sure the selection box was grayed out, (it
was), insuring the address book was indeed removed.

I then re-established the connection by going to the ToolsE-mail
AccountsAdd a new Directory or address book and selected the option button
"Add additional address books".

I selected "Outlook Address Book" and click OK....The dialog box appears
saying the changes will take effect the next time I open Outlook. I close and
re-open Outlook, select an email and click "Forward" then "To:" in the
address bar, and only the addresses I have entered since upgrading show up.
Nothing has changed.

If ALL of my contacts and addesses show up in the "Contacts" tab, Outlook is
seeing the proper .PST file. What I haven't been able to understand is why
all of the contacts do not show up as an option when selecting "To:" when
forwarding a message or attempting to create a new email from the Inbox.

Only the addresses I entered after the upgrade show up when selecting "To:"
in the address bar when replying to or creating a new email.

I can actually generate a new email from the "Contacts" section by right
mouse clicking the name and selecting "New message to contact", just not from
the Inbox.

So, I was hoping this issue might have been something other than what I was
able to find in my search. I have followed the suggestions I found, and still
the addresses are not there. I am sure it is an errant pointer somewhere in
the registry or something like that, but I don't know where else to look...

Thanks again for any other suggestions.

Mark

"Russ Valentine [MVP-Outlook]" wrote:

You really found no solutions?
That's hard to imagine.
I bet I post this at least three times a day.
How did you search?
Whenever you do in an place upgrade you should always create a new profile.
Upgrades simply do not work as intended. It is not unusual for the Outlook
Address Book to "lose track" of the connection to its Contacts Folder when
you update your Outlook version. Use the following steps to reset the
connection. Note that in some instances you may actually have to remove the
Outlook Address Book completely from your Profile, close Outlook, and then
re-add it before you can get it to work.
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Mark Roberts" Mark wrote in message
...
Recently upgraded to Outlook 2003 from 2002.

Unable to see existing contacts in the "To:" dialog, but I am able to see
NEW contacts added after the upgrade. Just can't seem to see the email
addresses from the prior Outlook 2002 installation.

All existing 2002 Contacts migrated to the regular "Contacts" section just
fine. All Existing emails and email related folders migrated perfectly.

ContactsPropertiesShow this folder as an e-mail Address Book IS selected
(always has been. I did try deselecting the box, closing the program,
re-selecting it, and restarting the program a couple of times with no
success
to the issue).

Problem: When attempting to forward an email, and selecting the "To:"
dialog
button to open the adddress selections, only the addresses added after the
upgrade shows up.

I have searched online extensively and found no solutions to this. Any
ideas, or do I have to re-enter all of my contacts? |

Thanks All!

You just need to look more closely at your profile. Use Folder List to
do so. Are you certain that you have only one Outlook Data File and only
one Contacts Folder in this profile and that this single Contacts file
contains ALL of your Contacts? If so, do all of the Contacts from your
previous installation contain valid, resolved electronic addresses?
------
Russ Valentine
[MVP-Outlook]

Mark Roberts wrote:
Thanks Russ.

I guess I am not smart enough to know what exactly to search for in this
message board, as I did search extensively (spent a couple of hours in the
help section of Outlook and this message board) but must not have known what
the correct terms were.

I had found the post you linked to
(http://support.microsoft.com/default...Product=ol2002)
before I posted my question. I followed the instructions and it failed to
work. I am usually pretty good at troubleshooting, and rarely ever post
questions, as I can usually figure it out on my own, but this one has me
stumped.

I found posts about the adding of an address book, or a .PST file. The
problem is I have followed the suggestions, including what you posted
regarding removing the address book and restarting / re-adding it and nothing
has changed. This is why I posted the question, as the posted suggestions
haven't worked. I know the typical thought is that it is an operator error,
and maybe it is. But here is a restatement of what I have done, and re-done
before posting this question:

Opening Outlook 2003 defaults to my Inbox. If I read an email in my preview
pane and click the "Forward" button, then the "To:" button in the address
bar, I only see the addresses I have entered since I upgraded.

I have right clicked the "Contacts" folder, selected Properties, and the
"Show this folder as an e-mail Address Book" IS selected (I mentioned in my
first post that this was checked before I posted the question).

So, I removed the address book from the email profile, (ToolsE-mail
accounts...View or change existing directories or address books-- then
removing the address book) and closed Outlook. Made sure it was closed via
the Task Manager by viewing active processes, and re-opened Outlook.

I then right clicked on the "Contacts" folder, selected Properties then the
Outlook Adddress Book tab to make sure the selection box was grayed out, (it
was), insuring the address book was indeed removed.

I then re-established the connection by going to the ToolsE-mail
AccountsAdd a new Directory or address book and selected the option button
"Add additional address books".

I selected "Outlook Address Book" and click OK....The dialog box appears
saying the changes will take effect the next time I open Outlook. I close and
re-open Outlook, select an email and click "Forward" then "To:" in the
address bar, and only the addresses I have entered since upgrading show up.
Nothing has changed.

If ALL of my contacts and addesses show up in the "Contacts" tab, Outlook is
seeing the proper .PST file. What I haven't been able to understand is why
all of the contacts do not show up as an option when selecting "To:" when
forwarding a message or attempting to create a new email from the Inbox.

Only the addresses I entered after the upgrade show up when selecting "To:"
in the address bar when replying to or creating a new email.

I can actually generate a new email from the "Contacts" section by right
mouse clicking the name and selecting "New message to contact", just not from
the Inbox.

So, I was hoping this issue might have been something other than what I was
able to find in my search. I have followed the suggestions I found, and still
the addresses are not there. I am sure it is an errant pointer somewhere in
the registry or something like that, but I don't know where else to look...

Thanks again for any other suggestions.

Mark

"Russ Valentine [MVP-Outlook]" wrote:


You really found no solutions?
That's hard to imagine.
I bet I post this at least three times a day.
How did you search?
Whenever you do in an place upgrade you should always create a new profile.
Upgrades simply do not work as intended. It is not unusual for the Outlook
Address Book to "lose track" of the connection to its Contacts Folder when
you update your Outlook version. Use the following steps to reset the
connection. Note that in some instances you may actually have to remove the
Outlook Address Book completely from your Profile, close Outlook, and then
re-add it before you can get it to work.
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Mark Roberts" Mark wrote in message
...

Recently upgraded to Outlook 2003 from 2002.

Unable to see existing contacts in the "To:" dialog, but I am able to see
NEW contacts added after the upgrade. Just can't seem to see the email
addresses from the prior Outlook 2002 installation.

All existing 2002 Contacts migrated to the regular "Contacts" section just
fine. All Existing emails and email related folders migrated perfectly.

ContactsPropertiesShow this folder as an e-mail Address Book IS selected
(always has been. I did try deselecting the box, closing the program,
re-selecting it, and restarting the program a couple of times with no
success
to the issue).

Problem: When attempting to forward an email, and selecting the "To:"
dialog
button to open the adddress selections, only the addresses added after the
upgrade shows up.

I have searched online extensively and found no solutions to this. Any
ideas, or do I have to re-enter all of my contacts? |

Thanks All!

Thanks again Russ!

I just discovered something interesting, quite by accident.

I made a new profile as you suggested, and it didn't seem to change things.
I opened my contacts and made sure there were indeed contacts that had email
addresses that were not showing up in the "To:" section as described.

I then opened up one of those contacts within the Contacts tab and looked at
the info. There is a proper email address, but while hovering over the
address with my mouse, a down arrow appeared with the "Contact Person" icon,
and I selected it and saw a drop down menu that had an "Outlook Properties"
selection. I clicked it and saw the usual dialog for the email address and
display name, and an "E-mail Type" option. It showed SMTP greyed out, and the
button next to it read "Custom type".

I have never changed my addresses from the SMTP format, but somehow the
upgrade did. I selected the "Custom Type" button and it turned on the text
field from grey to editable. Even though it read SMTP already, I clicked OK
and guess what? The email address shows up in the "To:" section as it should.
So, the program changed the "Email Type" of my addresses from SMTP to Custom
during the upgrade, and I am guessing this is why they are not showing up in
the address list as they should.

There is a bit of a quirk here as well. When I clicked the "Custom Type"
button the first time, it allows the box to be edited and the button changes
to "Internet Type". But the OK button at the bottom of the dialog was greyed
out, so it could not be saved. You have to click the "Internet Type" button a
couple of times to get the OK button to activate. Once this happens, and you
save the changes to the contact, all of the contact written communication
types (FAX, SMTP) show up in the "To:" section.

So, I will simply go into the properties of the contacts to change them.

As a point of interest, I DID remove all of the Data files except the
outlook.pst file in the Database Management section before I did all of this.
However this didn't fix the situation.

Any ideas if this is a bug, or just normal hiccups that upgrading creates?
If it is normal, it is an issue that should be addressed.

Thanks again for your help!

Mark

"Russ Valentine [MVP Outlook]" wrote:

You just need to look more closely at your profile. Use Folder List to
do so. Are you certain that you have only one Outlook Data File and only
one Contacts Folder in this profile and that this single Contacts file
contains ALL of your Contacts? If so, do all of the Contacts from your
previous installation contain valid, resolved electronic addresses?
------
Russ Valentine
[MVP-Outlook]

Mark Roberts wrote:
Thanks Russ.

I guess I am not smart enough to know what exactly to search for in this
message board, as I did search extensively (spent a couple of hours in the
help section of Outlook and this message board) but must not have known what
the correct terms were.

I had found the post you linked to
(http://support.microsoft.com/default...Product=ol2002)
before I posted my question. I followed the instructions and it failed to
work. I am usually pretty good at troubleshooting, and rarely ever post
questions, as I can usually figure it out on my own, but this one has me
stumped.

I found posts about the adding of an address book, or a .PST file. The
problem is I have followed the suggestions, including what you posted
regarding removing the address book and restarting / re-adding it and nothing
has changed. This is why I posted the question, as the posted suggestions
haven't worked. I know the typical thought is that it is an operator error,
and maybe it is. But here is a restatement of what I have done, and re-done
before posting this question:

Opening Outlook 2003 defaults to my Inbox. If I read an email in my preview
pane and click the "Forward" button, then the "To:" button in the address
bar, I only see the addresses I have entered since I upgraded.

I have right clicked the "Contacts" folder, selected Properties, and the
"Show this folder as an e-mail Address Book" IS selected (I mentioned in my
first post that this was checked before I posted the question).

So, I removed the address book from the email profile, (ToolsE-mail
accounts...View or change existing directories or address books-- then
removing the address book) and closed Outlook. Made sure it was closed via
the Task Manager by viewing active processes, and re-opened Outlook.

I then right clicked on the "Contacts" folder, selected Properties then the
Outlook Adddress Book tab to make sure the selection box was grayed out, (it
was), insuring the address book was indeed removed.

I then re-established the connection by going to the ToolsE-mail
AccountsAdd a new Directory or address book and selected the option button
"Add additional address books".

I selected "Outlook Address Book" and click OK....The dialog box appears
saying the changes will take effect the next time I open Outlook. I close and
re-open Outlook, select an email and click "Forward" then "To:" in the
address bar, and only the addresses I have entered since upgrading show up.
Nothing has changed.

If ALL of my contacts and addesses show up in the "Contacts" tab, Outlook is
seeing the proper .PST file. What I haven't been able to understand is why
all of the contacts do not show up as an option when selecting "To:" when
forwarding a message or attempting to create a new email from the Inbox.

Only the addresses I entered after the upgrade show up when selecting "To:"
in the address bar when replying to or creating a new email.

I can actually generate a new email from the "Contacts" section by right
mouse clicking the name and selecting "New message to contact", just not from
the Inbox.

So, I was hoping this issue might have been something other than what I was
able to find in my search. I have followed the suggestions I found, and still
the addresses are not there. I am sure it is an errant pointer somewhere in
the registry or something like that, but I don't know where else to look...

Thanks again for any other suggestions.

Mark

"Russ Valentine [MVP-Outlook]" wrote:


You really found no solutions?
That's hard to imagine.
I bet I post this at least three times a day.
How did you search?
Whenever you do in an place upgrade you should always create a new profile.
Upgrades simply do not work as intended. It is not unusual for the Outlook
Address Book to "lose track" of the connection to its Contacts Folder when
you update your Outlook version. Use the following steps to reset the
connection. Note that in some instances you may actually have to remove the
Outlook Address Book completely from your Profile, close Outlook, and then
re-add it before you can get it to work.
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Mark Roberts" Mark wrote in message
...

Recently upgraded to Outlook 2003 from 2002.

Unable to see existing contacts in the "To:" dialog, but I am able to see
NEW contacts added after the upgrade. Just can't seem to see the email
addresses from the prior Outlook 2002 installation.

All existing 2002 Contacts migrated to the regular "Contacts" section just
fine. All Existing emails and email related folders migrated perfectly.

ContactsPropertiesShow this folder as an e-mail Address Book IS selected
(always has been. I did try deselecting the box, closing the program,
re-selecting it, and restarting the program a couple of times with no
success
to the issue).

Problem: When attempting to forward an email, and selecting the "To:"
dialog
button to open the adddress selections, only the addresses added after the
upgrade shows up.

I have searched online extensively and found no solutions to this. Any
ideas, or do I have to re-enter all of my contacts? |

Thanks All!

Not normal at all.
How did you do this upgrade and how did you migrate your Outlook Data?
Have you tried just repairing your PST file with the Inbox Repair Tool?
------
Russ Valentine
[MVP-Outlook]

Mark Roberts wrote:
Thanks again Russ!

I just discovered something interesting, quite by accident.

I made a new profile as you suggested, and it didn't seem to change things.
I opened my contacts and made sure there were indeed contacts that had email
addresses that were not showing up in the "To:" section as described.

I then opened up one of those contacts within the Contacts tab and looked at
the info. There is a proper email address, but while hovering over the
address with my mouse, a down arrow appeared with the "Contact Person" icon,
and I selected it and saw a drop down menu that had an "Outlook Properties"
selection. I clicked it and saw the usual dialog for the email address and
display name, and an "E-mail Type" option. It showed SMTP greyed out, and the
button next to it read "Custom type".

I have never changed my addresses from the SMTP format, but somehow the
upgrade did. I selected the "Custom Type" button and it turned on the text
field from grey to editable. Even though it read SMTP already, I clicked OK
and guess what? The email address shows up in the "To:" section as it should.
So, the program changed the "Email Type" of my addresses from SMTP to Custom
during the upgrade, and I am guessing this is why they are not showing up in
the address list as they should.

There is a bit of a quirk here as well. When I clicked the "Custom Type"
button the first time, it allows the box to be edited and the button changes
to "Internet Type". But the OK button at the bottom of the dialog was greyed
out, so it could not be saved. You have to click the "Internet Type" button a
couple of times to get the OK button to activate. Once this happens, and you
save the changes to the contact, all of the contact written communication
types (FAX, SMTP) show up in the "To:" section.

So, I will simply go into the properties of the contacts to change them.

As a point of interest, I DID remove all of the Data files except the
outlook.pst file in the Database Management section before I did all of this.
However this didn't fix the situation.

Any ideas if this is a bug, or just normal hiccups that upgrading creates?
If it is normal, it is an issue that should be addressed.

Thanks again for your help!

Mark

"Russ Valentine [MVP Outlook]" wrote:


You just need to look more closely at your profile. Use Folder List to
do so. Are you certain that you have only one Outlook Data File and only
one Contacts Folder in this profile and that this single Contacts file
contains ALL of your Contacts? If so, do all of the Contacts from your
previous installation contain valid, resolved electronic addresses?
------
Russ Valentine
[MVP-Outlook]

Mark Roberts wrote:

Thanks Russ.

I guess I am not smart enough to know what exactly to search for in this
message board, as I did search extensively (spent a couple of hours in the
help section of Outlook and this message board) but must not have known what
the correct terms were.

I had found the post you linked to
(http://support.microsoft.com/default...Product=ol2002)
before I posted my question. I followed the instructions and it failed to
work. I am usually pretty good at troubleshooting, and rarely ever post
questions, as I can usually figure it out on my own, but this one has me
stumped.

I found posts about the adding of an address book, or a .PST file. The
problem is I have followed the suggestions, including what you posted
regarding removing the address book and restarting / re-adding it and nothing
has changed. This is why I posted the question, as the posted suggestions
haven't worked. I know the typical thought is that it is an operator error,
and maybe it is. But here is a restatement of what I have done, and re-done
before posting this question:

Opening Outlook 2003 defaults to my Inbox. If I read an email in my preview
pane and click the "Forward" button, then the "To:" button in the address
bar, I only see the addresses I have entered since I upgraded.

I have right clicked the "Contacts" folder, selected Properties, and the
"Show this folder as an e-mail Address Book" IS selected (I mentioned in my
first post that this was checked before I posted the question).

So, I removed the address book from the email profile, (ToolsE-mail
accounts...View or change existing directories or address books-- then
removing the address book) and closed Outlook. Made sure it was closed via
the Task Manager by viewing active processes, and re-opened Outlook.

I then right clicked on the "Contacts" folder, selected Properties then the
Outlook Adddress Book tab to make sure the selection box was grayed out, (it
was), insuring the address book was indeed removed.

I then re-established the connection by going to the ToolsE-mail
AccountsAdd a new Directory or address book and selected the option button
"Add additional address books".

I selected "Outlook Address Book" and click OK....The dialog box appears
saying the changes will take effect the next time I open Outlook. I close and
re-open Outlook, select an email and click "Forward" then "To:" in the
address bar, and only the addresses I have entered since upgrading show up.
Nothing has changed.

If ALL of my contacts and addesses show up in the "Contacts" tab, Outlook is
seeing the proper .PST file. What I haven't been able to understand is why
all of the contacts do not show up as an option when selecting "To:" when
forwarding a message or attempting to create a new email from the Inbox.

Only the addresses I entered after the upgrade show up when selecting "To:"
in the address bar when replying to or creating a new email.

I can actually generate a new email from the "Contacts" section by right
mouse clicking the name and selecting "New message to contact", just not from
the Inbox.

So, I was hoping this issue might have been something other than what I was
able to find in my search. I have followed the suggestions I found, and still
the addresses are not there. I am sure it is an errant pointer somewhere in
the registry or something like that, but I don't know where else to look...

Thanks again for any other suggestions.

Mark

"Russ Valentine [MVP-Outlook]" wrote:



You really found no solutions?
That's hard to imagine.
I bet I post this at least three times a day.
How did you search?
Whenever you do in an place upgrade you should always create a new profile.
Upgrades simply do not work as intended. It is not unusual for the Outlook
Address Book to "lose track" of the connection to its Contacts Folder when
you update your Outlook version. Use the following steps to reset the
connection. Note that in some instances you may actually have to remove the
Outlook Address Book completely from your Profile, close Outlook, and then
re-add it before you can get it to work.
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available he
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"Mark Roberts" Mark wrote in message
...


Recently upgraded to Outlook 2003 from 2002.

Unable to see existing contacts in the "To:" dialog, but I am able to see
NEW contacts added after the upgrade. Just can't seem to see the email
addresses from the prior Outlook 2002 installation.

All existing 2002 Contacts migrated to the regular "Contacts" section just
fine. All Existing emails and email related folders migrated perfectly.

ContactsPropertiesShow this folder as an e-mail Address Book IS selected
(always has been. I did try deselecting the box, closing the program,
re-selecting it, and restarting the program a couple of times with no
success
to the issue).

Problem: When attempting to forward an email, and selecting the "To:"
dialog
button to open the adddress selections, only the addresses added after the
upgrade shows up.

I have searched online extensively and found no solutions to this. Any
ideas, or do I have to re-enter all of my contacts? |

Thanks All!