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#21
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Can't see task pane design template
Yes, that is the software. I'm using the demo, and will probably shell out
the bucks for the full blown one. So far I'm fairly impressed with it. Anyway, it is the Pro 7.0 one. For video, it is an ATI Radeon Xpress 200M. The laptop is a Toshiba Satellite L25. Any other specs you need, just ask. Chris "Echo S" wrote: "Chris Banyai-Riepl" wrote in message ... Well, the nice thing about this translator program is that I can choose which Office programs the toolbar shows up on, and since I really don't need to translate Powerpoint slides, I just turned it off from that entirely. That's a very cool feature! I'll send a note to Promt about that issue and see if they can fix it in an update, but that won't cure issues for people who are using some other add-in program with low-color toolbars. If that is, in fact, what the issue is. Is this the same Prompt Translator software, Chris? http://www.online-translator.com/?lang=en Can I ask which you're using? I see both Prompt Office 7.0 and Prompt Pro 7.0. I'd like to kick this issue over to MS testing, and details like that always help. :-) Maybe they can figure out exactly what is causing the problem. Can I also ask what ATI video card your system has? -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ |
#22
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Can't see task pane design template
Thanks, Chris, I really appreciate it. It's so nice to be closer to solving
this one! -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ "Chris Banyai-Riepl" wrote in message ... Yes, that is the software. I'm using the demo, and will probably shell out the bucks for the full blown one. So far I'm fairly impressed with it. Anyway, it is the Pro 7.0 one. For video, it is an ATI Radeon Xpress 200M. The laptop is a Toshiba Satellite L25. Any other specs you need, just ask. Chris "Echo S" wrote: "Chris Banyai-Riepl" wrote in message ... Well, the nice thing about this translator program is that I can choose which Office programs the toolbar shows up on, and since I really don't need to translate Powerpoint slides, I just turned it off from that entirely. That's a very cool feature! I'll send a note to Promt about that issue and see if they can fix it in an update, but that won't cure issues for people who are using some other add-in program with low-color toolbars. If that is, in fact, what the issue is. Is this the same Prompt Translator software, Chris? http://www.online-translator.com/?lang=en Can I ask which you're using? I see both Prompt Office 7.0 and Prompt Pro 7.0. I'd like to kick this issue over to MS testing, and details like that always help. :-) Maybe they can figure out exactly what is causing the problem. Can I also ask what ATI video card your system has? -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ |
#23
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Can't see task pane design template
Well, the problem isn't just coming from that translator add-in --
we're having the exact same problem with one of our users. As near as I can tell, she's not running anything unusual, and other users with the same set-up are not reporting the same problem. It's not limited to a single presentation for her either. She's using a Dell laptop with a docking station, and running XP SP2, and Office 2003. Any advice? Should I uninstall PPT and reinstall it? She's not experiencing any other problems with her computer. --Meg Echo S wrote: Thanks, Chris, I really appreciate it. It's so nice to be closer to solving this one! -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ "Chris Banyai-Riepl" wrote in message ... Yes, that is the software. I'm using the demo, and will probably shell out the bucks for the full blown one. So far I'm fairly impressed with it. Anyway, it is the Pro 7.0 one. For video, it is an ATI Radeon Xpress 200M. The laptop is a Toshiba Satellite L25. Any other specs you need, just ask. Chris "Echo S" wrote: "Chris Banyai-Riepl" wrote in message ... Well, the nice thing about this translator program is that I can choose which Office programs the toolbar shows up on, and since I really don't need to translate Powerpoint slides, I just turned it off from that entirely. That's a very cool feature! I'll send a note to Promt about that issue and see if they can fix it in an update, but that won't cure issues for people who are using some other add-in program with low-color toolbars. If that is, in fact, what the issue is. Is this the same Prompt Translator software, Chris? http://www.online-translator.com/?lang=en Can I ask which you're using? I see both Prompt Office 7.0 and Prompt Pro 7.0. I'd like to kick this issue over to MS testing, and details like that always help. :-) Maybe they can figure out exactly what is causing the problem. Can I also ask what ATI video card your system has? -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ |
#24
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Can't see task pane design template
Thanks for the info on your user's setup, Meg. No, uninstalling/reinstalling
probably won't help it. I suspect an add-in of some sort, even if it's not that particular translator. Does this user have any add-ins installed? There are actually three or four different places to look for add-ins. 1. PPA files. Close PPT and do a search on the harddrive for all *.PPA files. Rename them to *.PPX or *.OLD or something. Start PPT again. If you no longer have blank thumbnails, then you can rename the files back to PPA one at a time until you isolate the problem. 2. COM add-ins. (Thanks, Steve!) In PPT go to Tools|Customize. On the Commands tab, choose Tools on the left and scroll on the right until you see COM add-ins. Drag that to a toolbar. Click Close to close the dialog box. Now click that COM button on the toolbar. What's listed? Clear the checkboxes and hit OK to close that dialog. Restart PPT. Problem resolved? 3. Other add-ins listed in the registry. Close PPT. Go to Start|Run and type regedit. In the registry, head to hkey_local_machine\software\microsoft\office\power point\addins. There may be a list of various add-ins there. Rename them by right clicking, choosing Rename, and putting an X in front of them or something simple like that. Restart PPT. Problem resolved? 4. There's another place in the registry you might find PPT add-ins. hkey_current_user\software\microsoft\office\powerp oint\addins. Rename these the same way as described above and see if the problem is resolved. There may be other places in the registry, but I don't know where they'd be off the top of my head. I'd start with those, though. If you want to list what you're seeing, maybe we can help you identify things and eliminate some pretty easily. Also look at the user's menus. What all is listed along the top row? (File, Edit, View, etc.) We were able to pinpoint Chris's issue pretty quickly just by seeing the screenshot with an unusual menu item. I'd love to know if you pinpoint the issue there -- it's more information we can give to MS to try to figure out what exactly is causing the problem. -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ wrote in message oups.com... Well, the problem isn't just coming from that translator add-in -- we're having the exact same problem with one of our users. As near as I can tell, she's not running anything unusual, and other users with the same set-up are not reporting the same problem. It's not limited to a single presentation for her either. She's using a Dell laptop with a docking station, and running XP SP2, and Office 2003. Any advice? Should I uninstall PPT and reinstall it? She's not experiencing any other problems with her computer. --Meg Echo S wrote: Thanks, Chris, I really appreciate it. It's so nice to be closer to solving this one! -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ "Chris Banyai-Riepl" wrote in message ... Yes, that is the software. I'm using the demo, and will probably shell out the bucks for the full blown one. So far I'm fairly impressed with it. Anyway, it is the Pro 7.0 one. For video, it is an ATI Radeon Xpress 200M. The laptop is a Toshiba Satellite L25. Any other specs you need, just ask. Chris "Echo S" wrote: "Chris Banyai-Riepl" wrote in message ... Well, the nice thing about this translator program is that I can choose which Office programs the toolbar shows up on, and since I really don't need to translate Powerpoint slides, I just turned it off from that entirely. That's a very cool feature! I'll send a note to Promt about that issue and see if they can fix it in an update, but that won't cure issues for people who are using some other add-in program with low-color toolbars. If that is, in fact, what the issue is. Is this the same Prompt Translator software, Chris? http://www.online-translator.com/?lang=en Can I ask which you're using? I see both Prompt Office 7.0 and Prompt Pro 7.0. I'd like to kick this issue over to MS testing, and details like that always help. :-) Maybe they can figure out exactly what is causing the problem. Can I also ask what ATI video card your system has? -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ |
#25
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Can't see task pane design template
Hi, Echo! Thanks for your continued assistance with this! I'm sorry I
didn't get back to you sooner -- I was on vacation last week. I finally got a chance to run through all these steps with my user -- she had no PPA files and no COM add-ins. There were also no add-ins of any kind in the two registry locations you cited. I'm not seeing anything unusual in her menu, either. A screenshot can be found he http://megwood.com/PPT.bmp. Do you see anything there that seems out of the ordinary? She says that if she restarts her computer, the first time she opens PPT, the templates are visible. If she closes PPT and reopens it, they are invisible again. So, she has to restart every time she wishes to see the templates. Weird! I'd appreciate any more advice you might have to offer. I'm extremely puzzled! --Meg |
#26
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Can't see task pane design template
Hello Echo,
I have the same problem as everybody else in this thread, with a twist though. I've been using powerpoint for a few months and suddenly since yesterday I can't see the design templates nor the slide layouts on the task pane (the other functions in the task pane work. Like the others, I can select and use the template and slide layouts but don't actually see them until I activate them in a presentation. Now, I've check your add-ins suggestion in the message and have also looked at my menus but nothing has changed there since before they were visable. Oh, it affects old and new powerpoint presentations. Any suggestions as to what I can do or try? Heike "Echo S" wrote: Thanks for the info on your user's setup, Meg. No, uninstalling/reinstalling probably won't help it. I suspect an add-in of some sort, even if it's not that particular translator. Does this user have any add-ins installed? There are actually three or four different places to look for add-ins. 1. PPA files. Close PPT and do a search on the harddrive for all *.PPA files. Rename them to *.PPX or *.OLD or something. Start PPT again. If you no longer have blank thumbnails, then you can rename the files back to PPA one at a time until you isolate the problem. 2. COM add-ins. (Thanks, Steve!) In PPT go to Tools|Customize. On the Commands tab, choose Tools on the left and scroll on the right until you see COM add-ins. Drag that to a toolbar. Click Close to close the dialog box. Now click that COM button on the toolbar. What's listed? Clear the checkboxes and hit OK to close that dialog. Restart PPT. Problem resolved? 3. Other add-ins listed in the registry. Close PPT. Go to Start|Run and type regedit. In the registry, head to hkey_local_machine\software\microsoft\office\power point\addins. There may be a list of various add-ins there. Rename them by right clicking, choosing Rename, and putting an X in front of them or something simple like that. Restart PPT. Problem resolved? 4. There's another place in the registry you might find PPT add-ins. hkey_current_user\software\microsoft\office\powerp oint\addins. Rename these the same way as described above and see if the problem is resolved. There may be other places in the registry, but I don't know where they'd be off the top of my head. I'd start with those, though. If you want to list what you're seeing, maybe we can help you identify things and eliminate some pretty easily. Also look at the user's menus. What all is listed along the top row? (File, Edit, View, etc.) We were able to pinpoint Chris's issue pretty quickly just by seeing the screenshot with an unusual menu item. I'd love to know if you pinpoint the issue there -- it's more information we can give to MS to try to figure out what exactly is causing the problem. -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ wrote in message oups.com... Well, the problem isn't just coming from that translator add-in -- we're having the exact same problem with one of our users. As near as I can tell, she's not running anything unusual, and other users with the same set-up are not reporting the same problem. It's not limited to a single presentation for her either. She's using a Dell laptop with a docking station, and running XP SP2, and Office 2003. Any advice? Should I uninstall PPT and reinstall it? She's not experiencing any other problems with her computer. --Meg Echo S wrote: Thanks, Chris, I really appreciate it. It's so nice to be closer to solving this one! -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ "Chris Banyai-Riepl" wrote in message ... Yes, that is the software. I'm using the demo, and will probably shell out the bucks for the full blown one. So far I'm fairly impressed with it. Anyway, it is the Pro 7.0 one. For video, it is an ATI Radeon Xpress 200M. The laptop is a Toshiba Satellite L25. Any other specs you need, just ask. Chris "Echo S" wrote: "Chris Banyai-Riepl" wrote in message ... Well, the nice thing about this translator program is that I can choose which Office programs the toolbar shows up on, and since I really don't need to translate Powerpoint slides, I just turned it off from that entirely. That's a very cool feature! I'll send a note to Promt about that issue and see if they can fix it in an update, but that won't cure issues for people who are using some other add-in program with low-color toolbars. If that is, in fact, what the issue is. Is this the same Prompt Translator software, Chris? http://www.online-translator.com/?lang=en Can I ask which you're using? I see both Prompt Office 7.0 and Prompt Pro 7.0. I'd like to kick this issue over to MS testing, and details like that always help. :-) Maybe they can figure out exactly what is causing the problem. Can I also ask what ATI video card your system has? -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ |
#27
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Can't see task pane design template
Hi, Meg!
Sorry it's taken me so long to get back with you on this. I don't really have any solid answers, but I'm still hoping we can track this down. Thanks for checking the add-ins. As a double-check, you might run the code listed here What add-ins are loaded? http://www.rdpslides.com/pptfaq/FAQ00655.htm just to see if it turns up anything. (Sorry I didn't give you this earlier to save you from a registry dive -- I didn't realize we had this entry in the FAQ!) Some of the add-ins that people forget they have are things like Adobe Acrobat; translation tools like the previous poster, Chris, had; screen capture utilities; etc. These applications are regular applications and they get their own shortcuts and icons on the Windows Start thing, but they hook into the Office programs as well -- but because they're not specifically labeled, for instance, "PowerPoint add-in," people don't always realize that they are indeed still add-ins. That's just a general comment for anyone researching this problem and/or following this thread. I don't see anything out of the ordinary in your screenshot, either. Thanks for posting it! I was so hoping your user would have something obvious hanging out on her menubar! It's interesting that PPT seems to be fine for your user the first time she opens it, but not the second and subsequent times. It's almost as if something's kicking in when PPT is first started, or something's running in the background, or you have a resources issue, or something along those lines. Here are some other things I'd like to know the answers to for anyone experiencing this problem. 1) Is the machine CPU bound at the point of display failure? Use Task Manager to determine this -- hit Ctrl+Alt+Delete and see what the CPU usage says at the bottom of that dialog box. If you look in the Processes tab, is POWERPNT.EXE running more than once? Is there anything listed on the Processes tab that seems weird? 2) What is the behavior with hardware acceleration turned off? I think some others have tried this with no luck, but it only takes a second to try. http://www.rdpslides.com/pptfaq/FAQ00129.htm has instructions for changing hardware acceleration if you need it. 3) Is the machine running out of memory at the point of display failure? Again, use Task Manager to determine this. Memory is listed on the Performance tab. 4) What happens if you boot into Safe Mode? Do the templates show up when you start PPT a second time in Safe Mode? (For others who may experience missing/blank thumbnails the first time PPT starts, when you boot into Safe Mode, do the thumbnails show up?) 5) Which thumbnails are blank for you? Is it both the Slide Layout and Slide Design task panes? What about other task panes in PowerPoint that also display thumbnails, such as the Slide Layout -- Color Scheme task pane or the ClipArt task pane? If you have missing clipart thumbnails, empty your Temporary Internet Files folder and try again. If the clips still don't show, then can you open Word and see if it's also missing clip art thumbnails? -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ How to Prevent PowerPoint Overload (March 23 webcast) http://tinyurl.com/bp2h8 wrote in message oups.com... Hi, Echo! Thanks for your continued assistance with this! I'm sorry I didn't get back to you sooner -- I was on vacation last week. I finally got a chance to run through all these steps with my user -- she had no PPA files and no COM add-ins. There were also no add-ins of any kind in the two registry locations you cited. I'm not seeing anything unusual in her menu, either. A screenshot can be found he http://megwood.com/PPT.bmp. Do you see anything there that seems out of the ordinary? She says that if she restarts her computer, the first time she opens PPT, the templates are visible. If she closes PPT and reopens it, they are invisible again. So, she has to restart every time she wishes to see the templates. Weird! I'd appreciate any more advice you might have to offer. I'm extremely puzzled! --Meg |
#28
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Can't see task pane design template
Hm. I just posted some additional things for Meg to check. Can you do those
steps, too, and let us know the results? Oh, I wanted to ask Meg this, too, but I forgot -- what video card do you have? Oh, and what antivirus program are you using? It's especially interesting that this suddenly started happening for you. What changed on your system yesterday (March 3, actually)? Did you install any software or trial software, even if it wasn't specifically a PowerPoint add-in? Did you install any service packs or service releases, even if they were for Windows or non-Microsoft software? Did you let any programs check for updates and install them? (For example, Adobe products will do an auto update check and installation if you've allowed that. Many firewalls and antivirus programs will update automatically, too) I'm still scratching my head and trying to gather enough information to figure this one out. Thanks for any additions to our collective knowledgebase! -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ How to Prevent PowerPoint Overload (March 23 webcast) http://tinyurl.com/bp2h8 "Heike" wrote in message ... Hello Echo, I have the same problem as everybody else in this thread, with a twist though. I've been using powerpoint for a few months and suddenly since yesterday I can't see the design templates nor the slide layouts on the task pane (the other functions in the task pane work. Like the others, I can select and use the template and slide layouts but don't actually see them until I activate them in a presentation. Now, I've check your add-ins suggestion in the message and have also looked at my menus but nothing has changed there since before they were visable. Oh, it affects old and new powerpoint presentations. Any suggestions as to what I can do or try? Heike "Echo S" wrote: Thanks for the info on your user's setup, Meg. No, uninstalling/reinstalling probably won't help it. I suspect an add-in of some sort, even if it's not that particular translator. Does this user have any add-ins installed? There are actually three or four different places to look for add-ins. 1. PPA files. Close PPT and do a search on the harddrive for all *.PPA files. Rename them to *.PPX or *.OLD or something. Start PPT again. If you no longer have blank thumbnails, then you can rename the files back to PPA one at a time until you isolate the problem. 2. COM add-ins. (Thanks, Steve!) In PPT go to Tools|Customize. On the Commands tab, choose Tools on the left and scroll on the right until you see COM add-ins. Drag that to a toolbar. Click Close to close the dialog box. Now click that COM button on the toolbar. What's listed? Clear the checkboxes and hit OK to close that dialog. Restart PPT. Problem resolved? 3. Other add-ins listed in the registry. Close PPT. Go to Start|Run and type regedit. In the registry, head to hkey_local_machine\software\microsoft\office\power point\addins. There may be a list of various add-ins there. Rename them by right clicking, choosing Rename, and putting an X in front of them or something simple like that. Restart PPT. Problem resolved? 4. There's another place in the registry you might find PPT add-ins. hkey_current_user\software\microsoft\office\powerp oint\addins. Rename these the same way as described above and see if the problem is resolved. There may be other places in the registry, but I don't know where they'd be off the top of my head. I'd start with those, though. If you want to list what you're seeing, maybe we can help you identify things and eliminate some pretty easily. Also look at the user's menus. What all is listed along the top row? (File, Edit, View, etc.) We were able to pinpoint Chris's issue pretty quickly just by seeing the screenshot with an unusual menu item. I'd love to know if you pinpoint the issue there -- it's more information we can give to MS to try to figure out what exactly is causing the problem. -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ wrote in message oups.com... Well, the problem isn't just coming from that translator add-in -- we're having the exact same problem with one of our users. As near as I can tell, she's not running anything unusual, and other users with the same set-up are not reporting the same problem. It's not limited to a single presentation for her either. She's using a Dell laptop with a docking station, and running XP SP2, and Office 2003. Any advice? Should I uninstall PPT and reinstall it? She's not experiencing any other problems with her computer. --Meg Echo S wrote: Thanks, Chris, I really appreciate it. It's so nice to be closer to solving this one! -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ "Chris Banyai-Riepl" wrote in message ... Yes, that is the software. I'm using the demo, and will probably shell out the bucks for the full blown one. So far I'm fairly impressed with it. Anyway, it is the Pro 7.0 one. For video, it is an ATI Radeon Xpress 200M. The laptop is a Toshiba Satellite L25. Any other specs you need, just ask. Chris "Echo S" wrote: "Chris Banyai-Riepl" wrote in message ... Well, the nice thing about this translator program is that I can choose which Office programs the toolbar shows up on, and since I really don't need to translate Powerpoint slides, I just turned it off from that entirely. That's a very cool feature! I'll send a note to Promt about that issue and see if they can fix it in an update, but that won't cure issues for people who are using some other add-in program with low-color toolbars. If that is, in fact, what the issue is. Is this the same Prompt Translator software, Chris? http://www.online-translator.com/?lang=en Can I ask which you're using? I see both Prompt Office 7.0 and Prompt Pro 7.0. I'd like to kick this issue over to MS testing, and details like that always help. :-) Maybe they can figure out exactly what is causing the problem. Can I also ask what ATI video card your system has? -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ |
#29
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Can't see task pane design template
Just want to add my 2 pence worth ...
Just had a support log come in at the university where I work with at least 5 people experiencing invisible design template problems. They all use Office XP SP3 and will have exactly the same hardware setup as thousands of other staff here because we have standardised workstations. Local Support have rebuilt one user's computer and recreated her profile which made a difference only for the first few times she used PowerPoint before the symptoms returned. Has anyone confirmed that removing all add-ins solve the problem? Do Microsoft have a KB for this problem? It seems to have been around for years! I was going to suggest the user upgrades to Office 2003 but it seems this problem exists in this version to? Thanks, Stephen. |
#30
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Can't see task pane design template
Microsoft doesn't have a KB article on this.
We can't confirm that removing all add-ins solves the problem. The problem's only been reported here in this newsgroup in the past few months -- and at this point, we're still trying to gather enough information to reliably repro the problem so MS can fix it or publish a KB explaining it. I'd be interested in knowing your responses to the requests for information posted elsewhere in this thread. Personally, I'm still leaning toward an add-in or some other program running in the background causing the problem. -- Echo [MS PPT MVP] http://www.echosvoice.com Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/ How to Prevent PowerPoint Overload (March 23 webcast) http://tinyurl.com/bp2h8 wrote in message oups.com... Just want to add my 2 pence worth ... Just had a support log come in at the university where I work with at least 5 people experiencing invisible design template problems. They all use Office XP SP3 and will have exactly the same hardware setup as thousands of other staff here because we have standardised workstations. Local Support have rebuilt one user's computer and recreated her profile which made a difference only for the first few times she used PowerPoint before the symptoms returned. Has anyone confirmed that removing all add-ins solve the problem? Do Microsoft have a KB for this problem? It seems to have been around for years! I was going to suggest the user upgrades to Office 2003 but it seems this problem exists in this version to? Thanks, Stephen. |
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