Server Application Error When Trying To Edit Graphs

In article , Ernie Wong wrote:
Steve,

Thanks for the suggestion. All of my graphs on the presentation were
produced in PowerPoint using MS Graph. I am able to open and edit some of
the graphs and with others; I get the Server Application error message.

I think you win the prize for weirdest bug of the week for this one, Ernie.

Echo, tell Ernie what he's won!!!

Meanwhile, if you can/want to send me a version of the presentation with just one
or two of the slides that provoke this, I'd like to have a look. Email to steve at
sign pptools dot com is fine

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

"Echo S" wrote:

Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



"Ernie Wong" wrote:

Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

"Echo S" wrote:

No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
...
Echo S

Do you know why only some of the graphs would have this error?

Ernie


"Echo S" wrote:

Can't edit Org Chart, Graph, Excel (error msg: "server application,
source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
news Austin,

I just installed the updates. It did not solve the problem. What
would
be
step two?

Thanks,

Ernie

"Austin Myers" wrote:

Step one, make certain you have all the service packs installed for
Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



"Ernie Wong" wrote in message
...
When I tried to edit a graph in PowerPoint 2003, I get the
following
message,
"The server application, source file, or item can't be found or
return
an
unknown error. You may need to reinstall the server application."
Note,
this does not happen on all the graphs, just some of them. Also,
these
graphs can edit in other versions of PowerPoint.

Any ideas?

Steve,

Is your e-mail address, ?

Ernie

"Steve Rindsberg" wrote:

In article , Ernie Wong wrote:
Steve,

Thanks for the suggestion. All of my graphs on the presentation were
produced in PowerPoint using MS Graph. I am able to open and edit some of
the graphs and with others; I get the Server Application error message.

I think you win the prize for weirdest bug of the week for this one, Ernie.

Echo, tell Ernie what he's won!!!

Meanwhile, if you can/want to send me a version of the presentation with just one
or two of the slides that provoke this, I'd like to have a look. Email to steve at
sign pptools dot com is fine

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I
searched for officeav.dll. I found it in the Norton AntiVirus directory. I
entered the following in the Run window: regsvr32 /u “\officeav.dll� The
computer responded with the following message: LoadLibrary (“\officeav.dll�)
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

"Ernie Wong" wrote:

Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

"Echo S" wrote:

Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



"Ernie Wong" wrote:

Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

"Echo S" wrote:

No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
...
Echo S

Do you know why only some of the graphs would have this error?

Ernie


"Echo S" wrote:

Can't edit Org Chart, Graph, Excel (error msg: "server application,
source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
news Austin,

I just installed the updates. It did not solve the problem. What
would
be
step two?

Thanks,

Ernie

"Austin Myers" wrote:

Step one, make certain you have all the service packs installed for
Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



"Ernie Wong" wrote in message
...
When I tried to edit a graph in PowerPoint 2003, I get the
following
message,
"The server application, source file, or item can't be found or
return
an
unknown error. You may need to reinstall the server application."
Note,
this does not happen on all the graphs, just some of them. Also,
these
graphs can edit in other versions of PowerPoint.

Any ideas?

In article , Ernie Wong wrote:
Steve,

Is your e-mail address, [what you wrote]?

It was, and it was deliberately mangled so that it'd be obvious to humans but not to
programs that harvest email addresses for spammers.

Ya blew my cover. ;-)

Give it a try. But please don't post ANYONE's real email address in public newsgroups?
Thanks.


Ernie

"Steve Rindsberg" wrote:

In article , Ernie Wong wrote:
Steve,

Thanks for the suggestion. All of my graphs on the presentation were
produced in PowerPoint using MS Graph. I am able to open and edit some of
the graphs and with others; I get the Server Application error message.

I think you win the prize for weirdest bug of the week for this one, Ernie.

Echo, tell Ernie what he's won!!!

Meanwhile, if you can/want to send me a version of the presentation with just one
or two of the slides that provoke this, I'd like to have a look. Email to steve at
sign pptools dot com is fine

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================





-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

Wow, I don't know.

What's really odd is it happens on some but not on all.

You said all the graphs were created with PPT's graphing tools, right?

It's PPT 2003 with both service packs installed, right? Which version of
Windows.

Also, if you do a search on your harddrive for Graph?.EXE, do you find more
than one version of Graph?

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
...
Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode.
I
searched for officeav.dll. I found it in the Norton AntiVirus directory.
I
entered the following in the Run window: regsvr32 /u "\officeav.dll" The
computer responded with the following message: LoadLibrary
("\officeav.dll")
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

"Ernie Wong" wrote:

Echo S,

I disable the Norton AntiVirus Office plug-in via the software
interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

"Echo S" wrote:

Did you disable the DLL via Start|Run, or did you just turn it off in
the
software itself? I'd recommend turning it off and then disabling the
DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



"Ernie Wong" wrote:

Echo S,

Thanks for the suggestions. I have already disabled the Norton
AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs
on this
presentation were generated with MS Graph. I can edit some of
graphs and
some of the graphs are even on the same slides.

Ernie

"Echo S" wrote:

No, I don't. But I'd probably start with disabling the Norton
AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS
Graph.
Those are easy things to do, and they don't take a whole lot of
effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in
message
...
Echo S

Do you know why only some of the graphs would have this error?

Ernie


"Echo S" wrote:

Can't edit Org Chart, Graph, Excel (error msg: "server
application,
source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in
message
news Austin,

I just installed the updates. It did not solve the problem.
What
would
be
step two?

Thanks,

Ernie

"Austin Myers" wrote:

Step one, make certain you have all the service packs
installed for
Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions
www.pfcmedia.com



"Ernie Wong" wrote
in message
...
When I tried to edit a graph in PowerPoint 2003, I get
the
following
message,
"The server application, source file, or item can't be
found or
return
an
unknown error. You may need to reinstall the server
application."
Note,
this does not happen on all the graphs, just some of
them. Also,
these
graphs can edit in other versions of PowerPoint.

Any ideas?

In the Run window, type:

regsvr32 /u C:\Norton AntiVirus directory\officeav.dll

but replace "Norton AntiVirus directory" with the actual path to
your Norton AntiVirus directory.

Ernie Wong wrote:

Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I
searched for officeav.dll. I found it in the Norton AntiVirus directory. I
entered the following in the Run window: regsvr32 /u “\officeav.dll� The
computer responded with the following message: LoadLibrary (“\officeav.dll�)
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

"Ernie Wong" wrote:


Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

"Echo S" wrote:


Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



"Ernie Wong" wrote:


Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

"Echo S" wrote:


No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
...

Echo S

Do you know why only some of the graphs would have this error?

Ernie


"Echo S" wrote:


Can't edit Org Chart, Graph, Excel (error msg: "server application,

source

file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
news
Austin,

I just installed the updates. It did not solve the problem. What

would

be

step two?

Thanks,

Ernie

"Austin Myers" wrote:


Step one, make certain you have all the service packs installed for

Office

2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



"Ernie Wong" wrote in message
...

When I tried to edit a graph in PowerPoint 2003, I get the

following

message,
"The server application, source file, or item can't be found or

return

an

unknown error. You may need to reinstall the server application."

Note,

this does not happen on all the graphs, just some of them. Also,

these

graphs can edit in other versions of PowerPoint.

Any ideas?

Steve,

I have sent you a slide from the presentation that represents the problem I
am having. On this slide, there are three pie charts. On the computer
running Windows XP Professional and PowerPoint 2003, I can only open the
graph labeled, Product 1. When I double-clicked on the other two pie charts,
I get the error message, “The server application, source file, or item can't
be found or return an unknown error. You may need to reinstall the server
application.� I have tested this file on three other computers. The have
the following applications: PowerPoint 97, PowerPoint 2000, and PowerPoint
2004 for Mac. In all of these PowerPoint applications, I have no problem
opening all three pie charts. Please let me know what you find out on your
machine.

Thanks,

Ernie


"Steve Rindsberg" wrote:

In article , Ernie Wong wrote:
Steve,

Thanks for the suggestion. All of my graphs on the presentation were
produced in PowerPoint using MS Graph. I am able to open and edit some of
the graphs and with others; I get the Server Application error message.

I think you win the prize for weirdest bug of the week for this one, Ernie.

Echo, tell Ernie what he's won!!!

Meanwhile, if you can/want to send me a version of the presentation with just one
or two of the slides that provoke this, I'd like to have a look. Email to steve at
sign pptools dot com is fine

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

Echo S,

The operating system is Windows XP Professional, Version 2002, Service Pack 2.

I updated PowerPoint 2003 several days ago and installed the latest service
pack. Prior to installing the service pack, when I tried to open this file,
I got a can't read error.

All the graphs in the presentation were created using MS Graph. I have only
one file named graph.exe on my hard drive. I even have slides with multiple
charts on them and I can open some and not others.

I have edited the presentation on a Macintosh computer running MacOS 10.3.9
with PowerPoint 2004 for Mac. Do you think that could contribute to the
problem? I have had no problem with the file on a computer with Windows 95
running PowerPoint 97 and a computer with Windows 2000 running PowerPoint
2000.

Ernie

"Echo S" wrote:

Wow, I don't know.

What's really odd is it happens on some but not on all.

You said all the graphs were created with PPT's graphing tools, right?

It's PPT 2003 with both service packs installed, right? Which version of
Windows.

Also, if you do a search on your harddrive for Graph?.EXE, do you find more
than one version of Graph?

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
...
Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode.
I
searched for officeav.dll. I found it in the Norton AntiVirus directory.
I
entered the following in the Run window: regsvr32 /u "\officeav.dll" The
computer responded with the following message: LoadLibrary
("\officeav.dll")
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

"Ernie Wong" wrote:

Echo S,

I disable the Norton AntiVirus Office plug-in via the software
interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

"Echo S" wrote:

Did you disable the DLL via Start|Run, or did you just turn it off in
the
software itself? I'd recommend turning it off and then disabling the
DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



"Ernie Wong" wrote:

Echo S,

Thanks for the suggestions. I have already disabled the Norton
AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs
on this
presentation were generated with MS Graph. I can edit some of
graphs and
some of the graphs are even on the same slides.

Ernie

"Echo S" wrote:

No, I don't. But I'd probably start with disabling the Norton
AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS
Graph.
Those are easy things to do, and they don't take a whole lot of
effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in
message
...
Echo S

Do you know why only some of the graphs would have this error?

Ernie


"Echo S" wrote:

Can't edit Org Chart, Graph, Excel (error msg: "server
application,
source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in
message
news Austin,

I just installed the updates. It did not solve the problem.
What
would
be
step two?

Thanks,

Ernie

"Austin Myers" wrote:

Step one, make certain you have all the service packs
installed for
Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions
www.pfcmedia.com



"Ernie Wong" wrote
in message
...
When I tried to edit a graph in PowerPoint 2003, I get
the
following
message,
"The server application, source file, or item can't be
found or
return
an
unknown error. You may need to reinstall the server
application."
Note,
this does not happen on all the graphs, just some of
them. Also,
these
graphs can edit in other versions of PowerPoint.

Any ideas?

garfield-n-odie,

Thanks for the suggestion. I tried it with the actual path and I got the
message, "LoadLibrary(C:\Program") failed. The specify module cannot be
found."

Ernie

"garfield-n-odie" wrote:

In the Run window, type:

regsvr32 /u C:\Norton AntiVirus directory\officeav.dll

but replace "Norton AntiVirus directory" with the actual path to
your Norton AntiVirus directory.

Ernie Wong wrote:

Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I
searched for officeav.dll. I found it in the Norton AntiVirus directory. I
entered the following in the Run window: regsvr32 /u “\officeav.dll� The
computer responded with the following message: LoadLibrary (“\officeav.dll�)
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

"Ernie Wong" wrote:


Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

"Echo S" wrote:


Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



"Ernie Wong" wrote:


Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

"Echo S" wrote:


No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
...

Echo S

Do you know why only some of the graphs would have this error?

Ernie


"Echo S" wrote:


Can't edit Org Chart, Graph, Excel (error msg: "server application,

source

file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
news
Austin,

I just installed the updates. It did not solve the problem. What

would

be

step two?

Thanks,

Ernie

"Austin Myers" wrote:


Step one, make certain you have all the service packs installed for

Office

2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



"Ernie Wong" wrote in message
...

When I tried to edit a graph in PowerPoint 2003, I get the

following

message,
"The server application, source file, or item can't be found or

return

an

unknown error. You may need to reinstall the server application."

Note,

this does not happen on all the graphs, just some of them. Also,

these

graphs can edit in other versions of PowerPoint.

Any ideas?