Server Application Error When Trying To Edit Graphs

Sounds like you're putting quotation marks someplace where they
don't belong in the Run command. Please quote the exact command
you're typing, and maybe we can get this sorted out. The
problems you're citing are classic symptoms of the Norton
Antivirus Office Plugin, and disabling the plugin usually solves
the problem.

Ernie Wong wrote:

garfield-n-odie,

Thanks for the suggestion. I tried it with the actual path and I got the
message, "LoadLibrary(C:\Program") failed. The specify module cannot be
found."

Ernie

"garfield-n-odie" wrote:


In the Run window, type:

regsvr32 /u C:\Norton AntiVirus directory\officeav.dll

but replace "Norton AntiVirus directory" with the actual path to
your Norton AntiVirus directory.

Ernie Wong wrote:


Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I
searched for officeav.dll. I found it in the Norton AntiVirus directory. I
entered the following in the Run window: regsvr32 /u “\officeav.dll� The
computer responded with the following message: LoadLibrary (“\officeav.dll�)
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

"Ernie Wong" wrote:



Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

"Echo S" wrote:



Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



"Ernie Wong" wrote:



Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

"Echo S" wrote:



No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
...


Echo S

Do you know why only some of the graphs would have this error?

Ernie


"Echo S" wrote:



Can't edit Org Chart, Graph, Excel (error msg: "server application,

source


file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
news

Austin,

I just installed the updates. It did not solve the problem. What

would


be


step two?

Thanks,

Ernie

"Austin Myers" wrote:



Step one, make certain you have all the service packs installed for

Office


2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



"Ernie Wong" wrote in message
...


When I tried to edit a graph in PowerPoint 2003, I get the

following


message,
"The server application, source file, or item can't be found or

return


an


unknown error. You may need to reinstall the server application."

Note,


this does not happen on all the graphs, just some of them. Also,

these


graphs can edit in other versions of PowerPoint.

Any ideas?

Thanks, Ernie. Nothing in there is ringing any bells for me. I suppose
having worked on the file on a Mac could have contributed to the issue, but
it really shouldn't be causing the kind of problem you're seeing. It is
interesting though, that you *were* getting a "can't read" error, but now
you're getting a "server not found" error. Hmmm.

I'm still leaning toward Norton AV. Garfield-n-odie is right that what you
describe are classic symptoms of the Office plug-in getting in the way, so
his suggestion to post the exact text you're typing in Start|Run might be a
good start. Since you found that office plug-in DLL on your system, you
shouldn't be receiving a "module can't be found" error.

You know, I wonder what another WinXP/PPT 2003 SP2 system would do with
those charts? Steve, is that what you're testing on? The "server not found"
error messages are usually machine-specific, but it would be good to be sure
in this case.

You know what, Ernie? You might try round-tripping the presentation. That
often weeds out oddities and weird problems in files. See
http://www.powerpointworkbench.com/html/round_trip.htm for instructions. Oh,
and I'd do this on a system that opens all the graphs! (Maybe the Win
2000/PPT 2000 machine.) Don't know this will resolve it, but it won't hurt
to try.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
...
Echo S,

The operating system is Windows XP Professional, Version 2002, Service
Pack 2.

I updated PowerPoint 2003 several days ago and installed the latest
service
pack. Prior to installing the service pack, when I tried to open this
file,
I got a can't read error.

All the graphs in the presentation were created using MS Graph. I have
only
one file named graph.exe on my hard drive. I even have slides with
multiple
charts on them and I can open some and not others.

I have edited the presentation on a Macintosh computer running MacOS
10.3.9
with PowerPoint 2004 for Mac. Do you think that could contribute to the
problem? I have had no problem with the file on a computer with Windows
95
running PowerPoint 97 and a computer with Windows 2000 running PowerPoint
2000.

Ernie

"Echo S" wrote:

Wow, I don't know.

What's really odd is it happens on some but not on all.

You said all the graphs were created with PPT's graphing tools, right?

It's PPT 2003 with both service packs installed, right? Which version of
Windows.

Also, if you do a search on your harddrive for Graph?.EXE, do you find
more
than one version of Graph?

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
...
Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run
mode.
I
searched for officeav.dll. I found it in the Norton AntiVirus
directory.
I
entered the following in the Run window: regsvr32 /u "\officeav.dll"
The
computer responded with the following message: LoadLibrary
("\officeav.dll")
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

"Ernie Wong" wrote:

Echo S,

I disable the Norton AntiVirus Office plug-in via the software
interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

"Echo S" wrote:

Did you disable the DLL via Start|Run, or did you just turn it off
in
the
software itself? I'd recommend turning it off and then disabling
the
DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



"Ernie Wong" wrote:

Echo S,

Thanks for the suggestions. I have already disabled the Norton
AntiVirus
Office plug-in. I will reregister MS Graph next. All of the
graphs
on this
presentation were generated with MS Graph. I can edit some of
graphs and
some of the graphs are even on the same slides.

Ernie

"Echo S" wrote:

No, I don't. But I'd probably start with disabling the Norton
AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering
MS
Graph.
Those are easy things to do, and they don't take a whole lot
of
effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in
message
...
Echo S

Do you know why only some of the graphs would have this
error?

Ernie


"Echo S" wrote:

Can't edit Org Chart, Graph, Excel (error msg: "server
application,
source
file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote
in
message
news Austin,

I just installed the updates. It did not solve the
problem.
What
would
be
step two?

Thanks,

Ernie

"Austin Myers" wrote:

Step one, make certain you have all the service packs
installed for
Office
2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions
www.pfcmedia.com



"Ernie Wong"
wrote
in message

...
When I tried to edit a graph in PowerPoint 2003, I
get
the
following
message,
"The server application, source file, or item can't
be
found or
return
an
unknown error. You may need to reinstall the server
application."
Note,
this does not happen on all the graphs, just some of
them. Also,
these
graphs can edit in other versions of PowerPoint.

Any ideas?

Ernie sent me a test file, I couldn't sort out anything obviously wrong with it
but roundtripped it and sent it back; now it works ok.

He's going to try roundtripping the whole file next.

Fingers crossed.



-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

"Steve Rindsberg" wrote in message
...
Ernie sent me a test file, I couldn't sort out anything obviously wrong
with it
but roundtripped it and sent it back; now it works ok.

Great minds....

Echo

garfield-n-odie,

I tried it both ways, with the quotation marks as shown in
http://www.rdpslides.com/pptfaq/FAQ00387.htm and without. The run statements
I tried a

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll� and regsvr32 /u C:\Program Files\Norton
SystemWorks\Norton AntiVirus\officeav.dll

Ernie

"garfield-n-odie" wrote:

Sounds like you're putting quotation marks someplace where they
don't belong in the Run command. Please quote the exact command
you're typing, and maybe we can get this sorted out. The
problems you're citing are classic symptoms of the Norton
Antivirus Office Plugin, and disabling the plugin usually solves
the problem.

Ernie Wong wrote:

garfield-n-odie,

Thanks for the suggestion. I tried it with the actual path and I got the
message, "LoadLibrary(C:\Program") failed. The specify module cannot be
found."

Ernie

"garfield-n-odie" wrote:


In the Run window, type:

regsvr32 /u C:\Norton AntiVirus directory\officeav.dll

but replace "Norton AntiVirus directory" with the actual path to
your Norton AntiVirus directory.

Ernie Wong wrote:


Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I
searched for officeav.dll. I found it in the Norton AntiVirus directory. I
entered the following in the Run window: regsvr32 /u “\officeav.dll� The
computer responded with the following message: LoadLibrary (“\officeav.dll�)
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

"Ernie Wong" wrote:



Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

"Echo S" wrote:



Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



"Ernie Wong" wrote:



Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

"Echo S" wrote:



No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
...


Echo S

Do you know why only some of the graphs would have this error?

Ernie


"Echo S" wrote:



Can't edit Org Chart, Graph, Excel (error msg: "server application,

source


file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
news

Austin,

I just installed the updates. It did not solve the problem. What

would


be


step two?

Thanks,

Ernie

"Austin Myers" wrote:



Step one, make certain you have all the service packs installed for

Office


2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



"Ernie Wong" wrote in message
...


When I tried to edit a graph in PowerPoint 2003, I get the

following


message,
"The server application, source file, or item can't be found or

return


an


unknown error. You may need to reinstall the server application."

Note,


this does not happen on all the graphs, just some of them. Also,

these


graphs can edit in other versions of PowerPoint.

Any ideas?

Because there are spaces in the pathname, you need to include the
quotation marks:

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

In your post, the closing quote mark looks like some sort of
extended ascii or unicode character that the Run command might
not recognize as a closing quote mark. If you're copying and
pasting the command into the Run box, then manually delete the
quotation marks and retype them.


Ernie Wong wrote:

garfield-n-odie,

I tried it both ways, with the quotation marks as shown in
http://www.rdpslides.com/pptfaq/FAQ00387.htm and without. The run statements
I tried a

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll� and regsvr32 /u C:\Program Files\Norton
SystemWorks\Norton AntiVirus\officeav.dll

Ernie

"garfield-n-odie" wrote:


Sounds like you're putting quotation marks someplace where they
don't belong in the Run command. Please quote the exact command
you're typing, and maybe we can get this sorted out. The
problems you're citing are classic symptoms of the Norton
Antivirus Office Plugin, and disabling the plugin usually solves
the problem.

Ernie Wong wrote:


garfield-n-odie,

Thanks for the suggestion. I tried it with the actual path and I got the
message, "LoadLibrary(C:\Program") failed. The specify module cannot be
found."

Ernie

"garfield-n-odie" wrote:



In the Run window, type:

regsvr32 /u C:\Norton AntiVirus directory\officeav.dll

but replace "Norton AntiVirus directory" with the actual path to
your Norton AntiVirus directory.

Ernie Wong wrote:



Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I
searched for officeav.dll. I found it in the Norton AntiVirus directory. I
entered the following in the Run window: regsvr32 /u “\officeav.dll� The
computer responded with the following message: LoadLibrary (“\officeav.dll�)
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

"Ernie Wong" wrote:




Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

"Echo S" wrote:




Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



"Ernie Wong" wrote:




Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

"Echo S" wrote:




No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
...



Echo S

Do you know why only some of the graphs would have this error?

Ernie


"Echo S" wrote:




Can't edit Org Chart, Graph, Excel (error msg: "server application,

source



file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
news


Austin,

I just installed the updates. It did not solve the problem. What

would



be



step two?

Thanks,

Ernie

"Austin Myers" wrote:




Step one, make certain you have all the service packs installed for

Office



2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



"Ernie Wong" wrote in message
...



When I tried to edit a graph in PowerPoint 2003, I get the

following



message,
"The server application, source file, or item can't be found or

return



an



unknown error. You may need to reinstall the server application."

Note,



this does not happen on all the graphs, just some of them. Also,

these



graphs can edit in other versions of PowerPoint.

Any ideas?

Steve and Echo S,

Unfortunately, when I tried the round tripping on the complete file, I was
not able to get rid of the error. I tried the round tripping technique with
PowerPoint 2000, PowerPoint 2003, and PowerPoint 2004 for Mac. In all cases,
when I opened the file in PowerPoint 2003, I still could not edit some of the
graphs.

Ernie

"Echo S" wrote:

"Steve Rindsberg" wrote in message
...
Ernie sent me a test file, I couldn't sort out anything obviously wrong
with it
but roundtripped it and sent it back; now it works ok.

Great minds....

Echo

Nuts. I'm stumped. I think it may be best to call MS product support now.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
...
Steve and Echo S,

Unfortunately, when I tried the round tripping on the complete file, I was
not able to get rid of the error. I tried the round tripping technique
with
PowerPoint 2000, PowerPoint 2003, and PowerPoint 2004 for Mac. In all
cases,
when I opened the file in PowerPoint 2003, I still could not edit some of
the
graphs.

Ernie

"Echo S" wrote:

"Steve Rindsberg" wrote in message
...
Ernie sent me a test file, I couldn't sort out anything obviously
wrong
with it
but roundtripped it and sent it back; now it works ok.

Great minds....

Echo

Other than Echo's suggestion (calling MS) you might also want to recreate the
graphs and keep the presentation exclusively on one platform or the other to see
if the problem repeats itself.

In article , Ernie Wong
wrote:
Steve and Echo S,

Unfortunately, when I tried the round tripping on the complete file, I was
not able to get rid of the error. I tried the round tripping technique with
PowerPoint 2000, PowerPoint 2003, and PowerPoint 2004 for Mac. In all cases,
when I opened the file in PowerPoint 2003, I still could not edit some of the
graphs.

Ernie

"Echo S" wrote:

"Steve Rindsberg" wrote in message
...
Ernie sent me a test file, I couldn't sort out anything obviously wrong
with it
but roundtripped it and sent it back; now it works ok.

Great minds....

Echo





-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

garfield-n-odie,

I tried to unregister officeav.dll again. This time, I got the following
message:

DllUnregisterServer in C:\Program Files\Norton SystemWorks\Norton
Antivirus\officeav.dll failed. Returned code: 0x8002801c

Do you know what that means?

Ernie

"garfield-n-odie" wrote:

Because there are spaces in the pathname, you need to include the
quotation marks:

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

In your post, the closing quote mark looks like some sort of
extended ascii or unicode character that the Run command might
not recognize as a closing quote mark. If you're copying and
pasting the command into the Run box, then manually delete the
quotation marks and retype them.


Ernie Wong wrote:

garfield-n-odie,

I tried it both ways, with the quotation marks as shown in
http://www.rdpslides.com/pptfaq/FAQ00387.htm and without. The run statements
I tried a

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll� and regsvr32 /u C:\Program Files\Norton
SystemWorks\Norton AntiVirus\officeav.dll

Ernie

"garfield-n-odie" wrote:


Sounds like you're putting quotation marks someplace where they
don't belong in the Run command. Please quote the exact command
you're typing, and maybe we can get this sorted out. The
problems you're citing are classic symptoms of the Norton
Antivirus Office Plugin, and disabling the plugin usually solves
the problem.

Ernie Wong wrote:


garfield-n-odie,

Thanks for the suggestion. I tried it with the actual path and I got the
message, "LoadLibrary(C:\Program") failed. The specify module cannot be
found."

Ernie

"garfield-n-odie" wrote:



In the Run window, type:

regsvr32 /u C:\Norton AntiVirus directory\officeav.dll

but replace "Norton AntiVirus directory" with the actual path to
your Norton AntiVirus directory.

Ernie Wong wrote:



Echo S

I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I
searched for officeav.dll. I found it in the Norton AntiVirus directory. I
entered the following in the Run window: regsvr32 /u “\officeav.dll� The
computer responded with the following message: LoadLibrary (“\officeav.dll�)
failed. The specify module cannot be found.

I also re-registered MS Graph.

The problem still persists.

Do you have any other suggestions?

Thanks,

Ernie

"Ernie Wong" wrote:




Echo S,

I disable the Norton AntiVirus Office plug-in via the software interface. I
will give the Start|Run approach a try.

Thanks,

Ernie

"Echo S" wrote:




Did you disable the DLL via Start|Run, or did you just turn it off in the
software itself? I'd recommend turning it off and then disabling the DLL via
Start|Run, just to make sure.

Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm
has instrux.

--
Echo [MS PPT MVP]
http://www.echosvoice.com



"Ernie Wong" wrote:




Echo S,

Thanks for the suggestions. I have already disabled the Norton AntiVirus
Office plug-in. I will reregister MS Graph next. All of the graphs on this
presentation were generated with MS Graph. I can edit some of graphs and
some of the graphs are even on the same slides.

Ernie

"Echo S" wrote:




No, I don't. But I'd probably start with disabling the Norton AntiVirus
Office plug-in, if you use Norton/Symantec, and reregistering MS Graph.
Those are easy things to do, and they don't take a whole lot of effort or
mess anything up on the system.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
...



Echo S

Do you know why only some of the graphs would have this error?

Ernie


"Echo S" wrote:




Can't edit Org Chart, Graph, Excel (error msg: "server application,

source



file, or item can't be found")
http://www.rdpslides.com/pptfaq/FAQ00236.htm

--
Echo [MS PPT MVP]
http://www.echosvoice.com


"Ernie Wong" wrote in message
news


Austin,

I just installed the updates. It did not solve the problem. What

would



be



step two?

Thanks,

Ernie

"Austin Myers" wrote:




Step one, make certain you have all the service packs installed for

Office



2003.

Austin Myers
MS PowerPoint MVP Team

PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com



"Ernie Wong" wrote in message
...



When I tried to edit a graph in PowerPoint 2003, I get the

following



message,
"The server application, source file, or item can't be found or

return



an



unknown error. You may need to reinstall the server application."

Note,



this does not happen on all the graphs, just some of them. Also,

these



graphs can edit in other versions of PowerPoint.

Any ideas?